INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

CIN-L74899DL1999GO1101707, Email: buddhistrain@[Link]; Website: www. [Link]

_____________________________________________________________________________________________________________________________ _________

E - OPEN TENDER (TWO BID SYSTEM)

TENDER NO-2021/IRCTC/TOURISM/AC DELUXE TOURIST TRAIN/ON-BOARD

APPOINTMENT OF SERVICE PROVIDER FOR PROVIDING COMPREHENSIVE ON-BOARD

SERVICES FOR AC DELUXE TOURIST TRAIN (SCHEDULE/SPECIAL/CUSTOMIZED
ITINERARIES & CHARTERS) FOR THREE YEARS FROM SERVICE COMMENCEMENT DATE
AND EXTENDABLE BY TWO YEARS (1 YR + I YR).

Date and Time for Pre bid Meeting: 1200 hrs on 20.09.2021

Last date and time of submission of online bids: 1500 hrs on 28.09.2021

Time & Date of opening of Technical Bids online: 1530 hrs on 28.09.2021

Approx. Value of Contract: INR 4.45 crore (approx)

(Rs Four Crore Forty Five Lakhs only)

Earnest Money Deposit: NIL

E Tender Processing fee: Nil

Online bidding available on: [Link]/IRCTC

For queries related to e-tendering Registration, e-tendering process, Digital Signatures, please contact the
following members from the ITL Team:-

Sh. Mayank Singh: 08800115628 Sh. Rahul: 08800107755

The pre bid meeting shall be held through VC. The interested firms may send their willingness to join the VC
and provide email ID on asingh4734@[Link] by 20/09/2021. A VC link shall be provided on the given
email ID of the agency with scheduled date and time of the VC and the link shall also be shared on
[Link]/tender one day prior to the date of pre-bid meeting.

Address : Group General Manager (Services)

Indian Railway Catering and Tourism Corporation
Limited,
M-13 Punj House, Opp. Gopal Das Building, Connaught
Place, New Delhi -110001.
Phone No- 011-23701101,011, 23701100.

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INDEX
Page No.
1. Disclaimer 3
2. Preamble 4
3. Notice Inviting Tender 5-6
4. Bidders Eligibility Criteria 7
5. Documents to be submitted 8-10
6. Instructions to the tenderers 11-12
7. General Conditions of Contract 13-21
8. Special Conditions of Contract 22-25
9. Scope of work (Annexure-A) 26-32
Schedule I General Instructions
Schedule II Staffing
Schedule III F&B Services
Schedule IV Managing & Maintaining Cleaning
Schedule V Safety of Luggage
Schedule VI Coach Configuration
Schedule VII Security Services
Schedule VIII Pest Control
Schedule IX Garbage Disposal
Schedule X Other Services
Schedule XI Co-ordination with Railway
Schedule XII Onboard Linen, Housekeeping Services & Sanitization
10. Scheduled Dates of Buddhist Train (Annexure-B) 33
11. Tentative Tour Itineraries for Buddhist Train (Annexure-C) 34-35
12. Indicative Onboard Menus for Buddhist Circuit (Annexure-D) 36-40
13 Indicative Onboard Menus for Domestic itinerary (Annexure-E) 41-42
14. Format of Covering Letter (Annexure-F) 43-44
15. Bidder’s Business Profile (Annexure-G) 45
16. Pattern for Calculation of financial bid (Annexure-H) 46-47
16. Financial Bid (Annexure I) 48-49
17. Bid Securing Declaration (Annexure J) 50
18. Integrity Pact (Annexure K) 51-54
All pages of the Tender Document should be digitally signed and upload the documents before closing of the
tender.
ITL Contact Details

CONTACT CONTACT
Sl No PARTICULARS EMAIL ID
PERSON NUMBER
e-Tendering Registration Help Desk 011-49424365 twhelpdesk680@[Link]
1
Queries Help Desk 011-49424365 twhelpdesk753@[Link]
Help Desk 011-49424365 twhelpdesk450@[Link]
2 e-Tendering Process Queries
Help Desk 08800115628 twhelpdesk605@[Link]
3 For Business Enquiries Help Desk 080-40482000 enquiries@[Link]
4 For DSC Enquiries Help Desk 011-49424365 twhelpdesk377@[Link]

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DISCLAIMER
1. The information contained in this Tender is being provided by IRCTC for the open tender
purposes of enabling the Bidders to participate and submit a bid in response to this tender for the
appointment of On-board Service Provider for the tourists of AC Deluxe Tourist Train. In no
circumstances shall IRCTC, or its respective advisors, consultants, contractors, servants, and/or
agents incur any liability arising out of or in respect of the issue of this Tender, or the Bidding
Process.
2. The objective of the Bid document is to provide the prospective Bidder(s) with all the relevant
information to assist in formulation of proposals or bids.
3. This Tender may not be appropriate for all persons, and it is not possible for the IRCTC, its
employees or advisors to consider the investment objectives, financial situation and particular
needs of each party who reads or uses this Tender. The assumptions, assessments, statements and
information contained in this Tender may not be complete, accurate, adequate or correct. Each
Bidder should therefore, conduct its own due diligence, investigations and analysis and should
check the accuracy, adequacy, correctness, reliability and completeness of the assumptions,
assessments, statements and information contained in Tender and obtain independent advice from
appropriate sources.
4. Nothing in Tender shall be construed as legal, financial or tax advice. IRCTC will not be liable
for any costs, expenses, however so incurred by the Bidders in connection with the preparation or
submission of their Bid. IRCTC reserves the right to amend this Tender or its terms and any
information contained herein or to cancel the Bidding Process or altogether abandon the Project
at any time by notice, in writing, to the Bidders. Further, it may in event be assumed that there
shall be no deviation or change in any of the herein-mentioned information.
5. IRCTC may, in its absolute discretion but without being under any obligation to do so, update,
amend or supplement the information, assessment or assumptions contained in this Tender.
6. Laws of the Republic of India are applicable to this Tender.
7. Each Bidder’s acceptance of delivery of this Tender constitutes its agreement to, and acceptance
of the terms set forth in this Disclaimer. By acceptance of this Tender, the recipient agrees that
this Tender and any information herewith supersedes document(s) or earlier information, if any,
in relation to the subject matter hereof.

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PREAMBLE

Indian Railway Catering & Tourism Corporation Limited (IRCTC) is a Mini Ratna PSU under the Ministry
of Railways. Promotion of rail based tourism is one of the foremost line of business for IRCTC, amongst the
many mandates given by the Ministry to Railways, which include off board and onboard catering, production
and distribution of packaged drinking water (Rail Neer) and Internet ticketing.
The AC Deluxe Tourist Train is run by IRCTC covering the Pilgrimage and Tourist destinations in India. AC
Deluxe Tourist Train is arguably the only train in its segment.

Through this E-tender, IRCTC wishes to appoint a Service Provider for providing comprehensive on-board
services including catering, housekeeping, security services, station arrangement etc.

Since a large number of tourists from all over the world travel on this train, all services on the AC Deluxe
Tourist Train are of the best standards in keeping the package up to the international standard so as to
maintain the image of country, IRCTC as well as Indian Railways, associated with it.

The AC Deluxe Tourist Train has a composition of 12 coaches with different 04-FAC (First AC) and 02- 2nd
AC, 02- Dinning Cars, 01- state of the art electric based kitchen car, 01- 3rd Ac Staff Coach along with 02
generator power cars.

The AC Deluxe Tourist Train is operational generally for the entire year on Pan India basis on
schedule/special/customized itineraries & charters. During this run, full scale services on the lines of a
Star category deluxe hotel shall be provided to the guests of AC Deluxe Tourist Train. Onboard Service
Provider is expected to provide comprehensive onboard services as per standards of a star category deluxe
hotel.

Intending bidders are requested to thoroughly read the contents of the document before bidding. Although, all
efforts have been made to incorporate the necessary details, standards of service in the document, the Service
Provider shall undertake to provide all onboard services in the spirit that the services are of the standards of a
star category deluxe hotel for tourists.

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NOTICE INVITING TENDER

SUBJECT: - APPOINTMENT OF SERVICE PROVIDER FOR PROVIDING COMPREHENSIVE
ON-BOARD SERVICES FOR AC DELUXE TOURIST TRAIN FOR THREE YEARS
FROM SERVICE COMMENCEMENT DATE AND EXTENDABLE BY TWO
YEARS (1 YR + I YR)
REFERENCE:- TENDER NO-2021/IRCTC/TOURISM/AC DELUXE TOURIST TRAIN/ON-BOARD
1. Indian Railway Catering and Tourism Corporation Limited (IRCTC) invites two part e-tender
system for grant of license to provide Comprehensive On-board Services as per scope of work for
AC Deluxe tourist train from an organizations, fulfilling the eligibility criteria laid down here in this
tender document for a period of three years from date of commencement of services and extendable
by another two years (1Yr + 1 yr) at the sole discretion of IRCTC.

2. Tender can be viewed/downloaded free of cost from IRCTC Portal[Link]

or e-tendering portal of IRCTC [Link] or on CPPP portal
[Link] .

3. All bid documents like Check list, Technical bid and commercial bid will be submitted concurrently
in the website [Link]

4. No claim shall be entertained on account of disruption of internet service being used by bidders.
Bidders are advised to upload their bids well in advance to avoid last minutes technical snags.

5. All corrigendum’s/Amendments/Correction, if any, will be published in the website

[Link] .

6. It is mandatory for all the applicants to have Class III Digital Signature Certificate (in the
name of person who will sign the bid documents) from any of the licensed certifying agency.

7. To participate in the e-tendering submission, it is mandatory for applicants to get registered their
firm/company in e-tendering portal of IRCTC [Link] to have user ID
& password.

8. Bidders shall ensure to quote rate item. If any cell is left blank and no rate is quoted by the bidders,
the rate of such item shall be treated as “0” Zero.

9. Complete tender paper shall be received online as per date and time mentioned above. Tender
shall be opened through e-tendering system.

10. An online pre-bid meeting shall be held at 1200 hrs on 20.09.2021, the link for which shall be shared
on [Link] one day prior to the date of pre-bid meeting. The bidder is required to submit
its questions/suggestion/clarification (if any)) within a period of three days after pre bid meeting at
asingh4734@[Link] for decision by the IRCTC. The queries received after stipulated time will not
be entertained.

11. Technical bid (Part A) and Financial bid (Part B) should be uploaded prior before tender closing by
15.00 hrs. on 28.09.2021.

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12. Tenders should be filled with neat, legible and correct entries. Indistinct figures should be avoided.
The amount/rates should be filled in figures as well as words. In case of any discrepancy in the
amount quoted by the bidder in figure and words, the amount which results in lowest/unit payable by
IRCTC will be taken in to consideration.

13. Tenders should be filled in the Excel format provided on web: [Link]/IRCTC. Make
sure to click on the submit button and acquire acknowledgment.

14. Each page of the tender documents is required to be digitally signed by the authorized person/persons
submitting the Tender in token of his/their acquainted himself/ themselves with the Instructions to
tenderers, schedule of works, and conditions of the Tender. Any tender document not digitally
signed shall be liable for rejection. No addition/alteration/material cutting shall be accepted.

15. The Tender shall remain open for acceptance for 120 days from the date of opening of tender.

16. Joint Venture (JV)/ Consortium Bidders are not eligible to participate.

17. IRCTC reserves the right to reject any/all Tenders without assigning any reason.

18. The Notice Inviting Tender and the enclosed instruction to tenderers, schedule of work, price
schedule and conditions shall form part of the tender document. This document consists of 54 pages
including one Index page and one cover page.’

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BIDDERS ELIGIBILITY CRITERIA

Category 1

• Proprietorship/Partnership/Pvt. Ltd/Public Ltd Company duly incorporated in India.

• The firm should own or operate at least one hotel having minimum 50 rooms and attached multi-cuisine
restaurant operational for a period of two years in the last five years.

• Should have turnover of at least Rs. 2 crore in each of the preceding three Financial Years (2017-18, 2018-
19 and 2019-20) and aggregate turnover of Rs. 6.70 Crores in the last three financial years (2017-18, 2018-
19 and 2019-20) from hotel operations.

OR
Category 2

• Proprietorship/Partnership/Pvt. Ltd/Public Ltd Company duly incorporated in India.

• The firm should have experience of providing onboard hospitality services for a period of two
years/seasons in the last five years on any one or more tourist trains – Buddhist Circuit Tourist Train,
Maharajas’ Express, Golden Chariot Train, Deccan Odyssey, Palace on Wheels

or

• The firm should have experience of providing onboard catering/hospitality services on at least one
Rajdhani/Shatabdi/Duronto/Tejas/Gatimaan trains of Indian Railways for a period of two years in the last
five years.

• Should have turnover of at least Rs. 2 crore in each of the preceding three Financial Years (2017-18, 2018-
19 and 2019-20) and aggregate turnover of Rs. 6.70 Crores in the last three financial years (2017-18, 2018-
19 and 2019-20) from catering/hospitality services from the business of onboard hospitality services in
trains mentioned in the above criteria.

Note:

"The data submitted by the successful bidder, in compliance of the above qualification Criteria shall be
subject to verifications by IRCTC itself or through an agency (expert in forensic audit) appointed by IRCTC,
for which all necessary documents shall have to be essentially provided by the bidder, if so required. If the
successful bidder is found to be ineligible on such verification, the letter of award will be terminated along
with forfeiture of Security Deposit. In such eventuality the successful bidder will also be debarred for 3 years
from participating in the future projects of IRCTC."

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I. DOCUMENTS IN SUPPORT OF MINIMUM ELIGIBILITY CRITERIA (Category 1 or 2)

SN Parameter Action to be taken

CATEGORY 1
UPLOAD Copy of Memorandum and Articles
of Association with List of Current Directors
for Companies incorporated under the
Companies Act and certificate of Incorporation
Proprietorship/Partnership/Pvt. Ltd/Public Ltd
or
1 Company duly incorporated in India.
Copy of Partnership Deed with Certificate of
Registration, if any
or
Notarized Self Declaration on Stamp Paper of
Rs. 100/- for Proprietorship Firms.
UPLOAD any document such as FSSAI
registration, Hotel license/registration which
specifies the number of rooms in hotel and
The firm should own or operate at least one hotel presence of restaurant in the hotel as proof of the
having minimum 50 rooms and attached multi- bidder for ownership/ management of the hotel
2
cuisine restaurant operational for a period of two issued by Central/State Government.
years in the last five years.
The bidder should submit valid certificate and
also indicating Two years of operation of Hotel
& Restaurant in the last five years.
Should have turnover of at least Rs. 2 crore in
each of the preceding three Financial Years
UPLOAD Certificate from C.A. with UDIN
(2017-18, 2018-19 and 2019-20) and aggregate
indicating the total turnover in the last three
3 turnover of Rs. 6.70 Crores in the last three
financial years in the format as per Annexure
financial years (2017-18, 2018-19 and 2019-20)
(2017-18, 2018-19 and 2019-20)
from hotel operations.

CATEGORY 2
UPLOAD Copy of Memorandum and Articles
of Association with List of Current Directors
for Companies incorporated under the
Companies Act and certificate of Incorporation
Proprietorship/Partnership/Pvt. Ltd/Public Ltd
or
1 Company duly incorporated in India.
Copy of Partnership Deed with Certificate of
Registration, if any
or
Notarized Self Declaration on Stamp Paper of
Rs. 100/- for Proprietorship Firms.

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The firm should have experience of providing onboard

hospitality services for a period of two years/seasons in
the last five years on any one or more tourist trains –
Buddhist Circuit Tourist Train, Maharajas’ Express,
UPLOAD Letters of Award, Extension
Golden Chariot Train, Deccan Odyssey, Palace on
Letters/FSSAI/ISO certificates.
Wheels
2 or
The bidder should submit valid certificate
and also indicating Two years of
The firm should have experience of providing onboard
operation in the last five years
catering/hospitality services on at least one
Rajdhani/Shatabdi/Duronto/Tejas/Gatimaan trains of
Indian Railways for a period of two years in the last
five years.
Should have turnover of at least Rs. 2 crore in each of
the preceding three Financial Years (2017-18, 2018-19
UPLOAD Certificate from C.A. with
and 2019-20) and aggregate turnover of Rs. 6.70 Crores
UDIN indicating the total turnover in the
in the last three financial years (2017-18, 2018-19 and
3 last three financial years in the format as
2019-20) from catering/hospitality services from the
per Annexure (2017-18, 2018-19 and
business of onboard hospitality services in trains
2019-20)
mentioned in the above criteria.

II. OTHER DOCUMENTS/INFORMATION

SN Parameter Document Requirement
1 Name of the Firm To be filled online
2 Address of the firm To be filled online
Tender Document bearing digital signatures of the Authorized
3 UPLOAD
Signatory to be uploaded on the e-tendering portal.
Covering Letter on firm’s Letterhead as per Format enclosed to
4 UPLOAD
be uploaded on e-tendering portal.
Details of Authorised Signatory submitting the Bid
Name,
Designation
5 To be submitted online
Contact number
E-mail ID
OTHER DOCUMENTS
6 PAN Number (COPY OF PAN CARD) UPLOAD
7 GST Number, enclose copy of GST Registration number UPLOAD
8 GST Returns of (October 2020 – March 2021) UPLOAD
Copy of Income Tax Return of the last three Financial Years (
9 UPLOAD
2017-18, 2018-19 & 2019-20)
Audited Financial statements of FY 2017-18, 2018-19 & 2019-
10 UPLOAD
20.

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Format for Certificate to be issued by Chartered Accountant with respect to experience and turnover
of the bidder

(Original Certificate on the letterhead of the Chartered Accountant to be submitted)

Dear Sir,

We, _____________________________________________________________________________

(Name of Chartered Accountant firm) ______________________________________________, hereby

certify that M/s _________________________________________ (Name of the Bidder), ___________

_________________________ (Status of the firm viz. Pvt Ltd Company/Partnership Firm etc) is in the

business of Inbound Tour Operations in India since __________________.

We further certify that as per the Audited Books of Accounts of M/s

______________________________________________________, the turnover in the last three financial

years is as under:

Financial Total turnover Turnover collectively from any or all of the

Year (Rs. in Lakhs) Hotel, Luxury/Semi-Luxury Train, RSD Trains
operations of not less than Rs. 6.70 Cr. (Six
Crores & Seventy Lakhs)

2017-18
2018-19
2019-20
Grand Total

Signature of the authorized signatory

Name & Designation

Date and Place

Name of the Firm/Company

Membership Number

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INSTRUCTIONS TO THE TENDERER

1) Bid document, along with all tender papers, must be submitted online.
2) The Tender is not transferrable.
3) The intending bidders are advised to study the document carefully and acquaint themselves with the
conditions therein as they shall form an integral part thereof.
4) The complete Tender document can be viewed/downloaded free of cost from e-tendering portal of
IRCTC [Link] or on CPPP portal [Link] .
5) This Tender Document can only be submitted/ received online at
[Link] only. No manual bids will be accepted.
6) To participate in the e-tendering submission, it is mandatory for applicants to get registered their
firm/company in e-tendering portal of IRCTC [Link] to have user ID
& password.
7) It is mandatory for all the applicants to have Class III Digital Signature Certificate (in the name of
person who will sign the bid documents) from any of the licensed certifying agency.
8) All the bidders shall be exempted from submission of EMD in tender except those Disqualified from
such exemption. All the bidders shall be required to sign the Bid Securing Declaration attached as
“Annexure IV.”
9) To participate in the E-Tender, it is mandatory for the bidders to register themselves with M/s ITI. A
detailed procedure for bidding is placed at [Link]/IRCTC. It may please be noted
for submission of bid, Class III digital signature is required.
10) Complete tender document, including all Annexures, with supporting documents, Part- A (Technical
Bid) shall be uploaded along with Part-B (Financial bid), duly signed and stamped by authorized
signatory or digitally signed.
11) The applicant should upload complete set of documents in support of Eligibility Criteria as
mentioned in this Document.
12) All documents uploaded, in support of Technical Criteria mentioned in Part – “A”, should be self
attested or digitally signed. Failure to attach attested/digitally signed copies may lead to
disqualification of the bidder.
13) The bidder should have the capability and willingness to commence the operations on short notice.
14) Corrigendum/Addendum to this Tender, if any, will be published on website [Link] &
[Link]/IRCTC. No newspaper press advertisement shall be issued for the same.
15) For any difficulty in downloading & submission of tender document on website
[Link]/IRCTC, please contact at [Link] helpdesk no. 011-49424365 or
cell no. 8800115628.
16) At any time prior to the bid submission date, IRCTC may, for any reason, whether at its own
initiative or in response to clarifications requested by a bidder, modify the bid document through the
issuance of Addendum which will be given on IRCTC website [Link] &
[Link]/IRCTC not later than 4 days in advance to the last date of submission of
tender. IRCTC may, at its discretion, extend the bid submission date.

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17) The bid shall remain valid for a period not less than one hundred and twenty (120) days from the due
date of submission (Offer Validity Period). Validity of bid may be extended for a specified additional
period. Offers with validity less than 120 days shall be considered as non responsive and shall be
summarily rejected.
18) Any failure on the part of bidder to observe the prescribed procedure and any attempt to canvass for
the work shall render the bidder's bids liable for rejection.
19) IRCTC reserves the right to award contract to any successful bidder at its discretion and this will be
binding on bidders.
20) IRCTC may terminate the Contract if it is found that the bidder is black listed by any of the
Government Departments / Institutions / Local Bodies / Municipalities / Public Sector Undertaking
etc.
21) IRCTC reserves the right to reject any / all bids including the lowest bid or withdraw the tender at
any stage without assigning any reasons. Nothing contained herein shall confer right upon a bidder or
any obligation upon IRCTC.
22) It would be desirable that prior to the submission of bid, the bidder has made a complete and careful
examination of the requirements and other information set forth in this bid document.
23) IRCTC shall not be liable for any mistake or error or neglect by the bidder in respect of the above.
24) The submission of any offer connected with this tender document shall constitute an undertaking that
the tenderer shall have no cause for and claim, against IRCTC for rejection of the offer. IRCTC shall
always be at liberty to reject or accept any offer at its sole discretion and any such action will not be
called into question and the tenderer shall have no claim in that regard against IRCTC.
25) If a bid is not substantially responsive, it will be rejected by IRCTC and may not subsequently be
made responsive by the bidder by correction of the nonconformity. IRCTC’s determination of bid
responsiveness will be based on the contents of bid itself and any written clarifications sought by
IRCTC in writing the response to which shall also be in writing and no change in rates shall be
sought, offered or permitted.
26) During Tender Evaluation, IRCTC may at its discretion, ask the Tenderer(s) for clarification(s)
regarding its tender and documents submitted. The request for clarification and its response shall be
in writing and no change in the price or substance of the tender shall be sought, offered of permitted.
27) IRCTC reserves the right to terminate the bidding process at any stage and will not be responsible for
any loss or damages, which the bidder may incur in the process. The Bids can be rejected without
assigning any reason.
28) Financial Bid (Part B): Tenderers are invited to quote their rates on the enclosed format provided in
Financial Bid in accordance with the above instructions and all the conditions of tender document.
Finacial bids of only those Firms who are eligible in technical bids and upon satisfactory result of
physical verification of bidders credentials (office premises/ original documents/financials etc.)
shall be opened online at a subsequent date. The date shall be notified in writing.
29) The Tenderers must ensure that the conditions laid down for submission of offers detailed in the
preceding paras are completely and correctly fulfilled. Tenders, which are not complete in all respects
as stipulated above, may be rejected.

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GENERAL TERMS AND CONDITIONS OF CONTRACT

1. Definitions
All laws in force in India including regulations and rules made there under,
1(a) Applicable laws as may be in force and effect during the subsistence of this Agreement and
judgments, decrees, injunctions, writs and orders of any court of India.
All clearances, licenses, permits, authorizations, consents and approvals
1 (b) Applicable Permits under or pursuant to Applicable Laws, required to provide Hospitality
Service in accordance with this Agreement.
Difference in quoted words and figures by the bidder, in such a case, the
Arithmetic
1 (c) amount written in words shall prevail. b.) If totaling errors exist, then the
Corrections
corrected total calculated by IRCTC shall prevail.
Carpets; curtains, upholstery and such other related items as are requisite
1 (d) Furnishing for the daily running of AC Deluxe Tourist Train for use in connection with
the operation of AC Deluxe Tourist Train
All movable and fixed furniture and such other furniture as are requisite for
the daily running of the AC Deluxe Tourist Train, at any time installed or
1 (e) Furniture kept in the AC Deluxe Tourist Train for use in connection with the
operation of the AC Deluxe Tourist Train and the
replacement/replenishment thereof from time to time.
Those practices, methods, techniques, standards, skills, diligence and
prudence which are generally and reasonably expected of any accepted
international standard of a star category certified hotel/resort/(with
boarding, lodging & dining facility) service provider, from a reasonably
Good/Best Industry
1 (f) skilled and experienced Service provider engaged in and includes good
Practice
practices in the house keeping, food and beverages and hospitality services
and which would be expected to be observed in the performance of its
obligations by the Service Provider and in the maintenance of a AC Deluxe
tourist train of a standard of the AC Deluxe Tourist Train.
Includes all the services at par with hotel (with boarding, lodging, dining,
house-keeping, station arrangement and security services etc) which the
Comprehensive Service Provider is required to provide, operate and maintain in accordance
1 (g)
Onboard Services with the provisions of this contract and all hospitality and ancillary services
and activities in relation thereto mentioned in the Scope of Work and
elsewhere in the Tender Document.
All the consumable supplies and tourist room supplies such as, and not
limited to, toiletries cleaning materials, stationery, menus, graphics, all
1 (h) Household Supplies
other items or passenger needs to be utilized or consumed in providing
service on the AC Deluxe Tourist Train.
The AC Deluxe tourist train of IRCTC and includes all its fixed properties
and movable assets and items therein. The itineraries are as covered in
Schedule. The AC Deluxe Tourist Train can also be commissioned as some
special itineraries /charter to run on an adhoc basis to any place in India and
AC Deluxe Tourist
1 (i) at any time. The Service Provider will be advised of the itineraries / charter
Train
as and when they are finalized. All itineraries including the current routes
are subject to change and can be rerouted from time to time and train can
run with all or some coaches. AC Deluxe Tourist Train may be operational
as a Static Unit also for some part of the year.
1 (j) Raw Materials All dry and wet rations, vegetables, meat etc.

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Service Date of commencement of services by Service Provider as mentioned in the
1 (k)
Commencement Date Letter of Award (LoA).
Initial inventory of Furnished below are some of the items which shall be handed over to the
Linen, F&B & Cabin successful bidder:
Tableware etc items I. Coach & Restaurant Linen
II. Crockery& Cutlery - Dishwasher Safe
III. Glassware
IV. Silverwares
V. Other Table ware
VI. Miscellaneous items
The handed over items shall be the responsibility of the successful bidder
1 (l)
and will do the necessary top-up / replenishments for all breakages or losses
in the stock / inventory of the same type, brand & quality and are to be
returned in same quantity at the end of tenure / pre-mature termination,
whichever is earlier of contract. The Bidders shall take this into cognizance
and quote accordingly.

However, in case of Pre-Mature Termination, all items which are essential/

required for the smooth operation of the services shall be retained by
IRCTC.
2. Tender Evaluation:

The entire process of evaluation of the Bids / offers shall be in two stages:

(i) I
Stage The Technical bid- Tender shall be opened through e-tendering system.
(ii)
Step 1: Scrutiny of Complete tender paper, as per date and time mentioned above.
Step 2: The physical verification of technically qualified bidders credentials (office premises/
original documents/financials/ vehical contract etc.) by IRCTC officials
The financial bid of only those Bidders shall be opened who are shortlisted in Technical Bid as per
documents submitted and result of physical verification.
Stage II The Financial bid will be opened only after qualifying for Technical Bid. Tender shall be opened
through e-tendering system
(iii) The lowest financial quote (Lowest Consolidated Total Rate = (A+B+C+D+E+F+G), subsequent to
successful technical eligibility will be considered for tender execution. (As given in financial bid, Annexure
I). Pattern for Calculation of financial bid to arrive at L1 as given in Annexure H.
The AC Deluxe Tourist Train may be operational for the entire year or part thereof on Pan India basis on
schedule/special/customized itineraries & charters for different packages/ itinerary of domestic tourist
destination for different duration as decided from time to time. The menu for the domestic circuit packages
(other than Buddhist circuit) is shown at “Annexure E” and payment of meal/services on the domestic sector
itineraries shall be made on actual during the journey. The rate of services on domestic sector shall be based
on the fixed percentage of the rates quoted for Buddhist Circuit itinerary “Annexure H”. The evaluation of
tender (L1 bidder) will only be done only on the basis of rates quoted for Buddhist Circuit itinerary.

3. Tender Clarification:
During tender evaluation, IRCTC may, at its discretion, ask the Bidder for a clarification of its tender. The
request for clarification and response shall be in writing, and no change in the price or substance of the tender
shall be sought, offered or permitted in response.

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4. Security Deposit
The successful bidder shall provide a Security Deposit for an amount of 3% of the cost of the
contract value ( out of which 25% amount payable through Demand Draft, in favour of “Indian
4.1 Railway Catering and Tourism Corporation Limited” within a period of 15 days from the date of
issue of “Letter of Award” and rest of 75% security amount through Bank Guarantee before
one month of first operated departure.
4.2 No interest will be admissible on the Security Deposit.
The Security is refundable with or without deductions & without any interest only after 03 months
4.3 subsequent to completion of contract duration, i.e. after 39 months in case of 03 years & if extended to
the 4th Year/ 5th year, it will be 3 months after expiry of contract as the case may be.
IRCTC shall be entitled and it shall be lawful on his part to forfeit the said security deposit in whole or
in part in the event of any default, failure or neglect on the part of the Service Provider in the
fulfilment or performance in all respect of the contract under reference or any other contract with
IRCTC or any part thereof to the satisfaction of IRCTC and IRCTC shall also be entitled to deduct
from the said deposits any loss or damage which IRCTC may suffer due to any act or other default,
4.4
recoverable by IRCTC from the Service Provider in respect of the contract under reference or any
other contract and in either of the events aforesaid to call upon the Service Provider to maintain the
said security deposit at its original limit by making further deposits, provided further that IRCTC shall
be entitled to recover any such claim from any sum then due or which at any time thereafter may
become due to the Service Provider under this or any other contracts with IRCTC.
5. Signing of Agreement:
In case of acceptance of Bid by IRCTC, the service provider shall be required to execute an Agreement on a
non judicial stamp paper of Rs. 100/- between IRCTC and ground handling service provider within 2 weeks
from the date of receipt of Letter of Award.
6. Withdrawal of bid:
a. If firm is L-1 after opening of tender and Withdraws offer before issue of LOA:
Action: Firm will be debarred for 01-year from participating in all future tender of IRCTC. After one
year, offer of the defaulting firm will only be considered on submission of EMD.
b. Firm exits from contract after issue of LOA before commencement of services without depositing
Security Deposit: Action: As per para 6 (a) above
c. Firm exits from contract after depositing Security Deposit and after commencement of
services: Action: As per para 6 (a) above, in addition to forfeiture of security deposit.
7. Minor Modifications/Non-Conformity
IRCTC may waive any minor non-conformity, or irregularity in a tender document that does not constitute a
material deviation, provided such waiver does not prejudice –
a. One that limits in any substantial way the scope, quality, or performance of the
Services/product/material.
b. One that limits, in any substantial way that is inconsistent with the tender documents, IRCTC rights or
the successful bidders’ obligations under the contract; and
c. One that the acceptance of which would unfairly affect the competitive position of other bidders who
have submitted substantially responsive bids.
8. Tenure of the Contract
The contract shall be awarded for a period of Three years w.e.f. the Service Commencement Date and
extendable further by two years (one year + one year) at the sole discretion of IRCTC at the terms and
conditions as may be decided by IRCTC at that time. This is subject to the fulfillment of terms and conditions
of the contract and successful delivery of desired standards of services. The Service Provider will not have
claim for extension as a matter of right.

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9. Termination of Contract
The contract may be terminated by either party by giving Three months notice; however IRCTC can
terminate the contract by giving one month notice for breach of any of the terms and conditions of contract on
the part of the Service provider.
a. The liabilities for any charges, payments or expenses due to the other party which accrued prior to the
termination date shall not be extinguished by termination, and such amounts (if not otherwise due on an
earlier date), shall be immediately due and payable on the termination date.
b. Any obligations under this Contract which either expressly or by their nature is to continue after
termination or expiration of this contract shall survive and remain in effect.
10. The successful bidder shall, at all times indemnify IRCTC, its Directors, Officers and assigns against all
claims and losses which may be suffered due to acts or omission or negligence of the Service provider or
any person employed/engaged by them.
11. Nothing contained herein shall be construed as establishing a relation of employer and employee between
IRCTC and The Service provider or its employee.
12. The successful bidder will bear the cost, throughout the term his staff and material.
13. The Service provider should never try to influence tourists for their own benefit.
14. The bidder agrees to defend, indemnify and hold harmless IRCTC and their respective officers, directors,
employees and agents (collectively the “Indemnified Persons”) and its associated companies from and
against any and all claims, actions, damages, expenses, costs (including legal costs) and other liabilities
actually incurred by IRCTC arising as a result of any negligence, breach of contract or warranty, or any
other wrongful act or default on the part of the Bidder, its employees, agents, representatives.
15. It is distinctly understood by the bidder that the employees engaged by it will be deemed to be its
employees and the bidder will be entirely responsible for compliance of all laws and rules governing
employment of such employees. It shall also be responsibility of the bidder to comply with all laws,
ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and
order of any governmental authority including municipal authorities.
16. In the event of unsatisfactory service, poor quality of articles, persistent complaints from passengers, and
services below the standard or any failure or default at any time on the part of the Tour operator to carry
out the terms and provisions of the agreement to the satisfaction of the IRCTC (who will be sole judge
and whose decision shall be final)
17. Events of Default
IRCTC shall have the right to impose penalty for any lapse which may extend to termination of the agreement
forthwith at the cost and consequence of the Bidder in the following events:-
a) If the bidder provides deficient services or fails to provide service.
b) In event of the bidder being convicted by the court of law under any law of land.
c) In the event of proprietor or firm/company being judged insolvent, or any proceedings for liquidation
under insolvency Act.
d) Failure to comply with any statutory law or non-payment of any of the statutory taxes.
e) IRCTC shall be entitled to forfeit the whole or in part of the security deposit besides terminating the
agreement.
18. NOTICES TO BE ISSUED
Any notice to be served on Bidder shall be deemed to be sufficiently served if delivered at or sent by
registered post addressed to the Bidder at their registered office or last known place of business. Any notice
to be served by the Bidder on the contract shall be deemed to be sufficiently served if, left at the office/sent
by registered post/courier addressed to the Office of the GGM / Services, M-13, Punj House, Connaught
Place, New Delhi – 110001
a. All notices to be given on behalf of IRCTC and all other actions to be taken by IRCTC may be given or
taken on behalf of IRCTC by GGM / Tourism or any other officers for the time being entrusted with
such functions, duties and powers by IRCTC.
b. This Agreement shall in all respects be governed by and interpreted according to the laws of India.

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19. Assignment of contract/subletting

The Service Provider shall not at any time during the currency of contract, assign/sublet the contract to
another firm/party. In case any such activity is noticed by IRCTC, the contract shall be liable to be terminated
forthwith without giving any notice. However, the Service Provider may be permitted to engage services of
professional agencies for activities such as Pest Control, Flower Decoration, maintenance, security services
etc.
20. The Service provider, being the employer in relation to persons engaged/employed by him for providing the
services under this contract, shall alone be responsible and liable to pay wages/salaries to such persons
which in any case will not be less than the minimum wage as fixed or prescribed for the category of
workers employed by him from time to time or by the Central Government and/or any authority constituted
by or under any law.
21. The Service provider shall adhere to and comply with all the laws that may be applicable to him and will
extend all the benefits/privileges as applicable to persons engaged/employed by him including that of
Provident Fund, ESI, Workmen's Compensation Act, Bonus, Gratuity, Minimum Wages Act and
Leave, contract labour (regulation & abolition) Act etc. In case of any breach of any law, rules, notifications
applicable to the employees of the Service provider, the Service provider alone shall be responsible and
liable for any act(s) of omission and/or commission committed by any employee, agent, representative,
attorney, and person engaged/employed by him for discharging the obligations under this Contract. Service
provider will submit challan and certificate to substantiate the deposit of EPF & ESIC contribution if
applicable.
22. The Service provider shall obtain appropriate license/s under the Contract Labour (Regulation and
Abolition) Act, 1970 and the Rules as amended up to date and shall comply with all terms and conditions
thereof strictly, and shall keep such license duly validated and/or renewed from time to time throughout the
currency of this Contract.
23. The Service Provider shall be required to submit the details of the staff engaged by him for the provision of
services on monthly basis to IRCTC. The details of employee shall include Name, Adhaar No., Saving
Bank A/C no., EPFO No., Group Insurance no., PAN Card no., Mobile no.
In addition to above, license will also be required to submit copy of printed salary slips paid to the
employees along with the bank details indicating the deductions and net salary payable, as per advice of
IRCTC.
24. The Service provider shall not depute/deploy any inter-state migrant worker/personnel at the premises of
IRCTC without obtaining at least 30 days prior written permission/approval from IRCTC and in case the
permission/approval is granted, shall obtain the requisite license in this regard from both the states as per
applicable laws and rules and shall be solely responsible, at its own cost and expenses, for payment of
applicable allowances/facilities to such worker/employee under Inter-State Migrant Workmen (Regulation
of Employment and Conditions of Service) Act 1979 and the rules framed there under and/or other
applicable laws and rules. The Service provider will exclusively be liable for all fines/penalties/punishment
etc. for violating this clause and shall keep the IRCTC indemnified and harmless in this regard.
25. The Service provider shall maintain all registers required under various Acts, which may be inspected by
the IRCTC as well as the appropriate authorities at any time.
26. The Service provider shall issue Identity Cards to all its staff, bearing their photographs at own cost. The
format of Identity Cards shall be got approved from IRCTC.
27. The Service provider alone shall have the right to take disciplinary action against any person(s)
engaged/employed by him; while no right whatsoever shall vest in any such person(s) to raise any dispute
and/or claim whatsoever against IRCTC. The IRCTC administration shall, under no circumstances be
deemed or treated as the employer in respect of any person(s) engaged/employed by the Service provider
for any purpose whatsoever nor would IRCTC be liable for any claim(s) whatsoever of any person(s) of the
Service provider.

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28. The Service provider shall get Police Verification and Medical Examination done for its entire staff
deputed on this train. A self attested copy of Medical Examination and Police Verification Report (PVR) of
all the employees shall be deposited with the IRCTC along with a copy of bio-data.

29. In case IRCTC is required to meet any liability in respect of any person(s) engaged/employed by the Service
provider by virtue of their working at the premises of IRCTC, it would be open and lawful for IRCTC to
deduct the amount(s) of any such liability from and out of dues payable to the Service provider.
30. All preventive and safety measures shall be taken by the personnel to ensure that no damage to
material/train/person(s)/machinery and or to equipments take place during the course of performing their
duties. The Service provider shall indemnify/compensate IRCTC fully in respect of such
losses/damages/claims/demands. The loss/damage so occurred will be assessed and calculated after joint
investigation/inquiry by authorized representatives of both the parties and the same will be recovered from
the Service provider or deducted/adjusted from/against the bills.
31. The Service provider shall be responsible for all types of injuries and accidents to staff, employed by him.
32. The Service provider shall be responsible for the conduct and behavior of his employees. If any employee
of the Service provider is found misbehaving with the tourists or staff of IRCTC, the Service provider shall
take necessary and appropriate action immediately including replacement.
33. In the event of any loss/damage being occasioned to IRCTC on account of the negligence of the Service
provider's employees, the Service provider shall make good the loss sustained by IRCTC either by
replacement of the material/equipment or payment of compensation.
34. The Service provider shall take proper instructions from time to time from IRCTC for the execution of the
contract at the different places and will faithfully comply with the same during the currency of the contract.
35. If the IRCTC notices that the personnel of the Service provider has/have been negligent/careless in
rendering the said services, the same shall be communicated immediately to the Service provider who will
devise corrective steps immediately to avoid recurrence of such incidents and report to the IRCTC its action
plan.
36. If any of the personnel of the Service provider indulges in theft or any illegal/irregular activities,
misconduct, the Service provider will take appropriate action required as per law against its erring
personnel and intimate accordingly to the IRCTC. If any theft or loss of any of the items of the IRCTC
occurs during the period of this Contract, the Service provider shall be liable for the same and shall make
good the loss.
37. The Service provider shall at all times indemnify and keep indemnified the IRCTC against any/all claims
of/by its employees including but not restricted to the claims under the Workmen's Compensation Act,
1923; Payment of Wages Act; Payment of Bonus Act; Employees' Provident Funds & Miscellaneous
Provisions Act; Payment of Gratuity Act, Minimum Wages Act, Employees' State Insurance Act or any
other Act(s) or statutory modifications thereof or otherwise for or in respect of any claim for damage or
compensation payable in consequence of any accident or injury sustained by any worker or other personnel
of the Service provider or in respect of any claim, damage or compensation under Labour Laws or any other
laws or rules made there under, by any person whether in the employment of the Service provider or not,
who provided or provides the said services under this Contract.
38. The employees/agents of the Service provider shall never be considered to enjoy any right to enter the
Train by virtue of this Contract or otherwise at any time except with the prior permission of the IRCTC.
39. In the event of failure of the Service provider to provide the services or part thereof, as mentioned in this
Contract for any reasons whatsoever, the IRCTC shall be entitled to procure services from other sources and
the Service provider shall be liable to pay forthwith to the IRCTC, the difference of payments made to such
other sources, besides damages at double the rate of payment for the period of failure in providing the
services or part thereof.
40. If, at any time, during the operation of this Contract or thereafter the IRCTC is made liable in any manner
whatsoever by any order, direction or otherwise of any Court, Authority or Tribunal, to pay any amounts
whatsoever in respect of or to any of the present or ex-personnel of the Service provider or to any third
party, the Service provider shall immediately pay to the IRCTC all such amounts and costs also and in all
such cases/events the opinion of the IRCTC shall be final and binding upon the Service provider. The

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IRCTC shall be entitled to deduct any such amounts as aforesaid, from the security deposit and/or from any
pending bills of the Service provider and if such amount is not fully recovered, the IRCTC shall be entitled
to recover the balance amount through legal recourse.

41. The Service provider further agrees to absolve the IRCTC from all the liabilities in regard to any statutory
enactments to the extent applicable to the service provided by the Service provider. It is clearly
understood that should the IRCTC be called upon to make any payment to any authority, the Service
provider shall reimburse such amounts to the IRCTC whether such liability arises during the currency of
this contract or after expiry of the period of this contract. If there would be any claim on the IRCTC for
any default of the Service provider or its employees committed during the operation of this Contract, the
Service provider shall pay the IRCTC such amount on demand without protest.
42. Payment and Taxes
i) All applicable taxes and billing procedures should be complied by the Service Provider.
ii) Billing to customers for optional/extras/supplements if any shall be done by IRCTC.
iii) The Service Provider will quote rates for providing services, exclusive of GST. The quote should be
made in terms of Indian rupees. Quote should be in absolute terms without any alteration/ over writing
and should be specific for each item.
iv) At any later stage, if the Govt. brings about any changes in Taxation laws, IRCTC shall pay taxes as per
the revised tax structure.
v) The Service Provider will raise the bill on IRCTC for service provided issued/ delivered to the
passengers.
vi) Bill/Invoices shall be raised in GST invoice (as applicable).
vii) Tax at source will be deducted as per the Income Tax Rules applicable from time to time.
43. Quality & Hygiene and Fines
i. In order to maintain excellent quality of the Products, Service Provider will strictly comply with the best
industry practices and standards regarding the Quality & Hygiene Procedures.
ii. All ingredients for preparation of meals used by the Service Provider should be of international quality at
par with best in the industry with AGMARK, ISI, FSSAI, etc. certifications/classifications/approvals.
iii. Service Provider shall use the best cleaning material using the best industry practices for housekeeping
activities.
iv. The quality of onboard services including food and beverages, housekeeping should conform to AC
Deluxe hotel standards and should be to the satisfaction of the passengers and IRCTC. IRCTC will obtain
feedback from the passengers and the performance of the Service Provider may be reviewed on the basis
of the same. IRCTC reserves right to take action against the Service Provider based on the feedback of
the passengers.
v. During official inspection(s) by IRCTC/Railway Officers, any complaints/shortcomings may also attract
penalty up to 20000/- including termination of contract.
vi. IRCTC may impose down a penalty up to 20000/- depending upon the level of complaint for each
occasion. On repeated substantiated complaints IRCTC may terminate the contract.
44. DISPUTE REDRESSAL MECHANISM
1. In the event of any dispute or difference between the parties hereto as to the construction or operation of this
contract, or the respective rights and liabilities of the parties on any matter in question, dispute or difference
on any account or as to the withholding by IRCTC of any certificate to which the contractor may claim to
be entitled to, or if IRCTC fails to make a decision within 120 days, then and in any such case, but except in
any of the “excepted matters”, the contractor, after 120 days but within 180 days of his presenting his final
claim on disputed matters shall demand in writing that the dispute or difference be referred to arbitration.
2. The demand for arbitration shall specify the matters which are in question, or subject of the dispute or
difference as also the amount of claim item-wise. Only such dispute(s) or difference(s) in respect of which
the demand has been made, together with counter claims or set off, given by the IRCTC, shall be referred to
arbitration and other matters shall not be included in the reference.

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a) The Arbitration proceedings shall be assumed to have commenced from the day, a written and valid
demand for arbitration is received by the IRCTC.
b) The claimant shall submit his claim stating the facts supporting the claims alongwith all the relevant
documents and the relief or remedy sought against each claim within a period of 30 days from the date of
appointment of the Arbitral Tribunal.

c) IRCTC shall submit its defence statement and counter claim(s), if any, within a period of 60 days of
receipt of copy of claims from Tribunal thereafter, unless otherwise extension has been granted by
Tribunal.
d) Place of Arbitration: New Delhi.
3. No new claim shall be added during proceedings by either party. However, a party may amend or
supplement the original claim or defence thereof during the course of arbitration proceedings subject to
acceptance by Tribunal having due regard to the delay in making it.
4. If the contractor(s) does/do not prefer his/their specific and final claims in writing, within a period of 90
days of receiving the intimation from the IRCTC that the final bill is ready for payment, he/they will be
deemed to have waived his/their claim(s) and IRCTC shall be discharged and released of all liabilities
under the contract in respect of these claims.
45 (II) Obligation during Pendency of Arbitration:
Work under the contract shall, unless otherwise directed, continue during the arbitration proceedings, and no
payment due or payable by IRCTC shall be withheld on account of such proceedings, provided, however, it
shall be open for Arbitral Tribunal to consider and decide whether or not such work should continue during
arbitration proceedings.
46 (III) Appointment of Arbitrator:
1. In cases where the total value of all claims in question added together does not exceed Rs. 25,00,000
(Rupees twenty five lakh only), the Arbitral Tribunal shall consist of a Sole Arbitrator who shall be
nominated by the CMD/IRCTC. The sole arbitrator shall be appointed within 60 days from the day when
a written and valid demand for arbitration is received by CMD.
2. In cases not covered by the Clause above, the Arbitral Tribunal shall consist of a Panel of three
arbitrators. For this purpose, IRCTC will send a panel of more than 3 names of Officers which may also
include the name(s) of retired Railway Officer(s) empanelled to work as Arbitrator to the
contractor/licensee/service provider within 60 days from the day when a written and valid demand for
arbitration is received by the CMD/IRCTC.
3. Contractor/licensee/service provider will be asked to suggest to CMD at least 2 names out of the panel
for appointment as contractor’s nominee within 30 days from the date of dispatch of the request by
IRCTC. CMD/IRCTC shall appoint at least one out of them as the contractor’s nominee and will, also
simultaneously appoint the balance number of arbitrators either from the panel or from outside the panel,
duly indicating the ‘presiding arbitrator’ from amongst the 3 arbitrators so appointed. CMD/IRCTC shall
complete this exercise of appointing the Arbitral Tribunal within 30 days from the receipt of the names
of contractor’s nominees.
4. If one or more of the arbitrators appointed as above refuses to act as arbitrator, withdraws from his office
as arbitrator, or vacates his/their office/offices or is/are unable or unwilling to perform his functions as
arbitrator for any reason whatsoever or dies or in the opinion of the CMD/IRCTC fails to act without
undue delay, the CMD/IRCTC shall appoint new arbitrator/arbitrators to act in his/their place in the
same manner in which the earlier arbitrator/arbitrators had been appointed. Such re-constituted Tribunal
may, at its discretion, proceed with the reference from the stage at which it was left by the previous
arbitrator (s).
5. The Arbitral Tribunal shall have power to call for such evidence by way of affidavits or otherwise as the
Arbitral Tribunal shall think proper, and it shall be the duty of the parties hereto to do or cause to be
done all such things as may be necessary to enable the Arbitral Tribunal to make the award without any
delay. The Arbitral Tribunal should record day to-day proceedings. The proceedings shall normally be
conducted on the basis of documents and written statements.

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6. While appointing arbitrator(s) under Sub-Clause (1), (2) & (3) above, due care shall be taken that he/they
is/are not the one/those who had an opportunity to deal with the matters to which the contract relates or
who in the course of his/their duties expressed views on all or any of the matters under dispute or
differences.

7. The arbitral award shall state item wise, the sum and reasons upon which it is based. The analysis and
reasons shall be detailed enough so that the award could be inferred therefrom.
8. A party may apply for corrections of any computational errors, any typographical or clerical errors or
any other error of similar nature occurring in the award of a Tribunal and interpretation of a specific
point of award to Tribunal within 60 days of receipt of the award.
9. A party may apply to Tribunal within 60 days of receipt of award to make an additional award as to
claims presented in the arbitral proceedings but omitted from the arbitral award.
10. In case of the Tribunal, comprising of three Members, any ruling on award shall be made by a majority
of Members of Tribunal. In the absence of such a majority, the views of the Presiding Arbitrator shall
prevail.
11. The cost of arbitration shall be borne by the respective parties. The cost shall inter-alia include fee of the
arbitrator(s), as per the rates fixed by IRCTC from time to time and the fee shall be borne equally by
both the parties. Further, the fee payable to the arbitrator(s) would be governed by the instructions issued
on the subject by IRCTC from time to time irrespective of the fact whether the arbitrator(s) is/are
appointed by IRCTC Administration or by the court of law unless specifically directed by Hon’ble court
otherwise on the matter.
12. Subject to the provisions of the aforesaid Arbitration and Conciliation Act 1996 and the rules thereunder
and any statutory modifications thereof shall apply to the arbitration proceedings under this Clause.
All disputes arising out of or in regard to the tender, the courts at New Delhi/Delhi shall alone have the
jurisdiction to resolve.
47. FORCE MAJEURE
In the event of any unforeseen event directly interfering with operation of Service Provider arising during the
currency of the agreement such as war, insurrection, restraint imposed by Govt., act of legislature or other
authority, explosion, accidents, strike, riot, lockout, act of public enemy, acts of God, sabotage, flood,
earthquake etc, the Service Provider shall immediately from the commencement thereof notify the same in
writing to IRCTC with reasonable evidence. No compensation shall be claimed from the affected party in
such a situation.
If such force majeure conditions are in force then any cancellation of AC Deluxe Train
itineraries/journeys/part journey, no payments are liable to be paid to the service provider by IRCTC.
If the force majeure conditions as mentioned be in force for period of 15 days or more, IRCTC will have the
option to terminate the agreement on expiry of 15 days of commencement of such force majeure by giving 3
days notice to the Service Provider in writing. In case of such termination, no damage shall be claimed by
either party against the other except those which had accrued under any other clause of this agreement prior
to such termination.
48. WRONG INFORMATION:
If the tenderers/s deliberately give/s wrong information in his/their tender, create/s circumstances for the
acceptance of information in his/their tender, the IRCTC reserves the right to reject such tender at any stage
and in that eventuality Security Deposit lying with IRCTC shall stand forfeited and the bidder shall be
debarred from taking part in future projects for a period of two years.

49. CONFIDENTIALITY OF BID INFORMATION:

Any information regarding the examination and evaluation of bid, clarifications sought thereof and
recommendation of the short listed bidder shall not in any case be disclosed to any person or employee not
officially concerned with the process of bidding.

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SPECIAL CONDITIONS OF CONTRACT
1. The Service provider shall provide the Services to the IRCTC in the areas and manner as described. The
Service provider shall undertake and assure the IRCTC that he will provide proper and efficient
services/materials in the predetermined schedule of time. Besides this, services will also be rendered by
the Service provider as and when desired by the IRCTC even though it may not be as per schedule on
charges as may be agreed to separately.
2. The Service provider shall engage well equipped and medically fit staff and adequate machinery to render
proper and efficient services and to confirm to the prescribed standard of Hygiene.
3. The Service provider shall provide sufficient quantity of good quality material, tools, tackles and
machinery, etc. for executing the work and for disposal of garbage to the approved dumping ground.
4. The cleaning detergent and the chemicals required for Housekeeping services shall be procured/ arranged
by the Service provider at his own cost. They shall in no way effect adversely the existing
fittings/floorings/panels of the Train.
5. The Service provider shall attend to complaints and shall devise a system whereby such complaints when
brought to the notice of the Service provider will be attended promptly by him or his employees
concerned. A register/software will be maintained for recording the complaints.
6. The service provider will change/rotate duties of the personnel in such a way/manner that no personnel
performs the duty more than the maximum limit of working hours in a shift/day/week as prescribed under
applicable laws or the rules framed there under and will provide them weekly off, off in lieu of National
and Festival Holidays, leaves, etc. as per applicable laws during the subsistence of this contract. The
service provider shall be responsible for providing its housekeeping staff, leaves at regular intervals and
all other statutory facilities/benefits as are applicable, at its own cost and expenses. The service provider
shall be responsible for meeting all obligations and stipulations with regard to the personnel employed by
him and for ensuring compliance of all laws and regulations in this regard.
7. The Service provider shall provide the above-said services at such times and in such manner as
communicated by IRCTC from time to time.
8. The quality and punctuality of/in rendering of the said services are the essence of the contract and the
Service provider undertakes to abide by them at all times. On matter of quality of service/material, the
decision of IRCTC will be final.
9. Use of Furniture, Furnishings, Fixtures and Equipments: The Service Provider shall maintain the
interior of the AC Deluxe Tourist Train to the highest standards and would also undertake to take
adequate steps to reduce the wear and tear. The Service Provider will be responsible for the day to day up
keep of the train except it’s under gear to be maintained by Railways.
10. The Service provider shall ensure that all persons employed by him shall be efficient, skilled, honest and
conversant with the nature of work. The Service provider will have credentials of his staff verified and
submit the same to IRCTC.
11. The Service provider shall provide enough sets of complete uniforms with shoes to their employees as
per the existing pattern and design and the material/make as approved by IRCTC and they shall wear
them at all times while at work and maintain such uniforms. The Service provider shall provide all safety
items such as gloves, masks, etc to its employees.
12. All members of staff employed by the Service provider will be subjected to Security Check by while
leaving the Train.
13. The Service provider shall be required to provide supervisory staff so as to ensure proper control for
executing the job smoothly and efficiently.
14. The Service provider shall give the services on all working days during the period of contract as per the
IRCTC's requirement.
15. The Service provider's employees will make their own arrangements for food and snacks while at work at
their own cost and IRCTC will not entertain any financial expenditure or provide any canteen facility.

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16. Scope of Work can be increased or decreased during the currency of contract, depending upon the actual
requirement of the organization. Pro-rata rates would be applicable for any such increase/decrease.
However in the case of any new addition up to 20% in the scope of work no extra payment will be
applicable.
18. The pantry car in the “AC Deluxe Tourist Train” will have modern electrical gadgets / equipment which
are to be utilized for on-board catering. All other amenities, men and materials required for on-board and
off-board (at station only at the time of arrival / departure) catering has to be arranged by the service
provider.
19. All the services under the contract and any other work of similar nature, which will be entrusted to the
Service provider from time to time by the IRCTC, are to be rendered without causing any hindrance or
disturbance to any staff member of the IRCTC working during the normal working hours. The work shall
be carried out efficiently, in consonance and in conformity with the standards of a neatly and hygienically
maintained premise.
20. The IRCTC shall always have the right to conduct a search of the Service provider's employees/agents
and/or any of their vehicles used for transportation of materials while entering/going out of or inside the
premises.
21. It is also clearly understood that the Contract is for providing on-board services and is not a Contract for
supply of Contract Labour. The IRCTC shall not be liable for any obligations/responsibilities,
contractual, legal or otherwise, towards Service provider's employees/agents or to the said
employees/agents directly and/or indirectly, in any manner whatsoever. The employees/personnel of
Service provider rendering the services under this Contract, shall never be deemed to be the employees of
the IRCTC in any manner whatsoever and shall not be entitled for employment, salary/wages, damages,
compensation or anything arises from their deployment by Service provider for rendering the said
services.
22. The material to be used for housekeeping services shall be used of reputed brand/make as specified or
approved by IRCTC. One month’s material should always be in stock of the Service provider.
23. Operating Policies, Administration etc.: Service Provider shall be responsible for institution and
implementation of operating policies, principles, systems and procedures in relation to the Hospitality
Services. Service Provider shall be responsible for all administration and management functions required
for effective discharge of Hospitality Services.
24. Books of Accounts: Service Provider shall maintain suitable books of stock of IRCTC’s items –
crockery, cutlery, glassware, linen, upholstery, all onboard equipment, gadgets, furniture & fixtures,
control office etc. and revenue & expenditure if any related to onboard activities in accordance with the
uniform system of accounts and the requirements of the Applicable Laws. IRCTC shall be entitled to
examine, inspect and audit such books pertaining to IRCTC’s inventory and account of
revenue/expenditure if any.
25. Items being supplied by IRCTC: IRCTC shall provide (subject to such changes or modifications that
IRCTC may from time to time deem fit to implement or need to implement for operational or other
reasons) the following:
26. Infrastructure
IRCTC shall at its costs provide basic infrastructure comprising the following:
i. Train comprising 12 coaches or lesser/more number of coaches:-Four 1st AC, Two 2nd AC, Two Dining
car, One Kitchen, One 3 rd AC Staff coach and Two Power Car and other public areas, including control
room on the train.
ii. PA & Music System and other services including licenses for the same.
27. Fixtures and Equipments
IRCTC shall at its cost provide all fixtures and equipment requisite of running of the train including but not
limited to heating, lighting, sanitary, air conditioning, refrigeration, kitchen and all other equipment including
fire fighting and specialized Train Equipment which term shall mean all equipment required for the operation
of kitchens, special lighting and other equipment including office equipment.

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28. Furniture and Furnishing - IRCTC shall at its costs provide Furniture and Furnishings.
29. Initial inventory of Items
IRCTC shall at its costs provide the initial inventory of equipments and other items to be detailed in an
inventory list signed off by both parties. Service Provider shall be responsible to properly manage such
stock, place it or make it available to tourists at designated places and maintain proper registers to give an
account of the stock to IRCTC, as per instruction of IRCTC. The on board Service provider is accountable for
all linen, crockery / cutlery/flatware/glassware, misc. items and kitchen items (except procured by service
provider if any) for the train.
The handed over items shall be the responsibility of the successful bidder and will do the necessary top-up /
replenishments for all breakages or losses in the stock / inventory of the same type, brand & quality and are to
be returned in same quantity at the end of tenure / pre-mature termination, whichever is earlier of contract.
30. Graphics and Consumables
 Service provider shall procure the following items after approval from IRCTC - Complete Uniforms
{separately area wise, i.e. Kitchen, Dining Car, Public Area (House Keeping) & Security}, shoes,
badges, facial tissues for public areas etc.
 Service Provider shall man facilities on board, as per requirements of itinerary, including magazines and
newspaper etc.
 IRCTC may provide audio CDs, video DVDs etc which shall be displayed by Service Provider.
 For convenience and coordination, the Service Provider shall design separate ‘control office’ based at
Delhi with store and in any other city as deemed fit for the prevalent itinerary if required, meant
specifically for discharge of the Hospitality Services and shall operate from this control office/stores.
31. Preparing train for Operation from Delhi: The Service Provider should be in preparedness to
commence services at short notice during all these periods. The train would generally be in full
operation during the specified season as per the scheduled itineraries or customized itineraries / charter.
The service provider shall have the train rake 02 days prior to the departure dates of the train for setting
up the materials and fixtures etc. and period of 01 day post termination dates of itineraries for cleaning
/sanitizing and wind up the whole train for next departure if train operates after 15 days from the
termination of last tour. In case train operates less then 15 days from previous trip then train rake will be
given for 02 days (1 day pre & 1 day post). Payment for these days day shall be made as per the rate
approved for Fixed Cost per day (Empty coaching rake)-(F).
32. Fixed Cost per day In case Train operate/moves as Empty coaching rake (ECR):-
 The approved rates shall be payable for the days, when the train moves as Empty Coach Rake (ECR)
from Base (Delhi) to any required station from where next itinerary is to be operated.
 The approved rates shall be payable for the days when train halt without any major meal service
(Breakfast/ lunch/ dinner) during tour.
33. The Rates at (E) for On-Board security Personnel should be quoted for 06 staff per month. These shall
be engaged for the duration of the contract and IRCTC shall pay to the service Provider the quoted
amount per month (Taxes extra as applicable) irrespective of operation/ non-operation of the train.
However the requirement of security personnel may be reviewed as per peak season and lean season and
charges for security personnel shall be paid on pro-rata basis
34. Rates: The Rates quoted by the bidders will be for initial two years of the contract from date of
commencement of services, However the rates shall be enhanced by 5% of the base price (quoted
in the Performa for Financial Bid) for the third year of the contract. If the contract is considered for
further extension, the rates shall be enhanced every year by 5% over the base price (quoted in the
Performa for Financial Bid).
35. Payments: IRCTC shall release payments on submission of bills within 15 working days from the
receipt of bill and on bills GST should be separately mentioned.

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36. FAM Tours: All FAM Tours including special FAM trips on special itineraries shall be paid at 75% of
the quoted rates. IRCTC shall intimate the number of FAM tourists per trip to the service provider
along with the Tourist list.
37. Child Rate: Children upto 5 years of age shall be termed complimentary and Service Provider shall not
charge for them. Children above 5 years of age upto 12 years shall be paid at 50% of the approved
rates.
38. Minimum Guarantee
IRCTC shall pay the service provider for minimum guarantee number of 45 tourists for each operated trip
during F.Y. 2021-22 & minimum guarantee number will be increased to 50 tourists from F.Y. 2022-23
onward. In case tourists on a trip are less than minimum guarantee, the FAM and Child Rates shall not apply
and full rate shall be applicable.
For charters / special itinerary/ customized itinerary / modified itinerary, the cost shall be calculated as
per the quoted rates based on actual services availed.
39. Onboard IRCTC &IRCTC nominated persons
IRCTC shall have up to a maximum of 5 onboard staff including one Train Manager, one off board
coordinator, one train Superintendent, one tour manager, one guide. Service Providers’ staff should liaise
with the Onboard Staff at all times. The onboard IRCTC Staff shall be travelling all along. The onboard
IRCTC Staff shall have meals in the restaurant and shall not be charged for any service on the train.
In addition, IRCTC may nominate senior officials for monitoring quality of services and problems being
encountered during operation up to 1 pax per trip, who shall also not be charged.
40. Registration in Shramik Kalyan Portal :
The service provider is to abide by the provisions of Payment of Wages Act & Minimum Wages Act in terms
of clause 54 and 55 of Indian Railway General Condition of Contract. In order to ensure the same, an
application has been developed and hosted on website '[Link]'. The
agency shall register his firm/company etc. and upload requisite details of labour and their payment in this
portal. These details shall be available in public domain. The Registration/ updation of Portal shall be done as
under:
 Agency shall apply for onetime registration of his company/firm etc. in the Shramikkalyan portal with
requisite details subsequent to issue of Letter of Acceptance. Nominated nodal officer of IRCTC shall
approve the contractor's registration on the portal within 7 days of receipt of such request.
 Agency once approved by nodal officer, can create password with login ID (PAN No.) for subsequent use
of portal for all LoAs issued in his favour.
 The agency once registered on the portal, shall provide details of his Letter of Acceptances (LOA) /
Contract Agreements on akalyan portal within 15 days of issue of any LOA for approval of concerned
nodal officer. Acceptances LoA for approval of concerned nodal officer. The concerned nodal officer shall
update (if required) and approve the details of LOA filled by contractor within 7 days of receipt of such
request.
 After approval of LOA by nodal officer, agency shall fill the salient details of contract labours engaged in
the contract and ensure updating of each wage payment to them on sharmikkalyan portal on monthly
basis.
 It shall be mandatory upon the contractor to ensure correct and prompt uploading of all salient details of
engaged contractual labour & payments made thereof after wage period.
 While processing payment of monthly bill or release of 'Performance Guarantee/ Security deposit',
“service provider shall submit a certificate to the Corporation/concerned nodal officer that "I have
uploaded the correct details of contract labours engaged in connection with this contract and payments
made to them during the wage period in Railway's Shramikkalyan portal at
'[Link]' till______Month,_______Year."

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Annexure A
SCOPE OF WORK

1. The Scope of Work shall include the following comprehensive onboard services, including hospitality
services and other ancillary services on lines of a five star category luxury ho[Link]

A. Food and Beverage ( Production and Service )

B. Cleaning/housekeeping. ( Cleaners / House-Keepers )
C. Security
D. Garbage disposal
E. Personnel deployment
F. Sanitization of coaches during journey
G. Provision of uniforms {separately area wise, i.e. Kitchen, Dining Car, Public Area (House Keeping) &
Security}, shoes, badges etc for staffs on board as the existing design and material/make as per the approval of
IRCTC.
H. Pest Control in all the coaches.
I. Laundry (bed & bath, restaurant and linen, etc.)
J. Cleaning of upholstery etc.
K. Procurement of Raw materials and Consumables.
L. Maintenance of the wares such as crockery, glassware, cutlery, breadbasket, water bottle holder, butter dish
etc. & regular Top-Up to maintain stock. At the time of handing over after completion of contract tenure, the
entire stocks in terms of quantity & quality have to be returned in the same numbers as given at the beginning.
Proper register to be maintained for stock-keeping.
M. Maintenance of the all linen such as Comforters, Pillows, Towels, Napkins, etc. & regular Top-Up to maintain
stock. At the time of handing over after completion of contract tenure, the entire stocks in terms of quantity &
quality have to be returned in the same numbers as given at the beginning. Proper register to be maintained for
stock-keeping.
N. Corporate/Zonal/Regional/Control Office & Store of the service provider should be in New Delhi/Delhi/NCR
for proper liasoning with IRCTC (includes insured transportation of packaged items from DSJ / Nominated
station to the warehouse of the operator / service provider during the closing & re-opening of the season &
back)
O. Raw materials and Consumables.
P. Liasoning works with Railway and porterage.
Q. Operation of on board services for the entire train.
R. Station arrangement at originating station for the itinerary.
S. Newspapers & Magazines (The Rail Enthusiast, Outlook / India Today, Travel Heights, Economic
Times, Times Of India, Sunday Times, Hindustan Times, MINT, etc. as may be notified from time to
time)
T. Tourist luggage handling shall be ensured at Originating/ Boarding/ Deboarding and enroute stations.
U. The luggage of tourists would be provided proper safety in the train. Luggage tags bearing the coach number
& seat numbers would be tied with individual luggage of the tourists of the train. However, it will be the
passenger’s responsibility to take care of their own valuables.

The detailed scope of work has been prescribed in Annexure-A with Schedules I to XIII

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SCHEDULE I
HOSPITALITY SERVICES – GENERAL INSTRUCTIONS
The Service provider would provide and commit:
a. The Onboard Service provider and its staff shall work together with the train manager to ensure the
success of The AC Deluxe tourist train and an unforgettable holiday for our tourists.
b. The Onboard Hospitality Partner to ensure that on board Porterage is handled promptly and efficiently on
arrival and departure between the coaches to their cabins with tagging of all tourist’s luggage. Maintaining
record of baggage including any baggage taken by tourists during excursions.
c. Tourist Comforts: regular interaction with the tourist and providing for a cordial atmosphere for tourist to
unwind and relax.
d. Maintaining suitable atmosphere (heating and cooling to suit tourist comforts).
e. To take specialized care of the young, elderly and people with physical disability.
f. Training of the personnel / staff including fire fighting, first aid & soft skills.
g. Efficiency, promptness, good behavior, courtesy and politeness to the tourists at all times.
h. Responsive, flexible and efficient service.
i. Quick response and resolution to complaints with a defined escalation process in place.
j. The highest standards in timely service, food, beverages and cleanliness.
k. Delivery of a welcome, positive inviting experience.
l. Delivery of services befitting a deluxe hotel.
m. The Ingredients (Raw Materials etc) for kitchen and Service area’s to be used should be of reputed brands
from India.
n. Manage the Conferences including services like planning for the conference, scheduling events, fixing
different arrangements and menus, handling and operation of equipments etc.
o. All manpower provided by the Service provider shall be smartly dressed in a complete uniform bear the
Logo of the AC Deluxe Tourist Train with formal shoes as approved by IRCTC. In addition, the
employees should also be wearing an identity card displaying their names with the IRCTC given Logo and
there will be NO co- branding of the logos.
p. The Hospitality Management Service provider would commence the services on arrival of tourists at
railway station at the commencement of each trip, continue through the duration of the journey of the AC
Deluxe Tourist Train and conclude on the departure of the tourists from the railway station at the end of
the trip. The service would encompass any unforeseen delay that may occur during the journey.
q. The Kitchen should be headed by an experienced chef with at least 05years experience in the kitchen with
other kitchen staff having specialization in Continental, Chinese, Thai and Indian cuisines. The team
members in the kitchen should have at least 02 years of experience in their respective trade.
r. The House keeping team should also have a work experience of 02 years in their trade. The Operations
Manager should be a Hotel management passes out with a minimum of 05years experience respectively
in the Industry.
s. The team should be well co-coordinated with all departments reporting to the operation manager of the
service provider, who in turn will report to IRCTC Train Manager, who would be a Nominee from
IRCTC.
t. The train has an extensive kitchen pantry with Induction cooking plates along with other modern
equipments. No LPG would be allowed.

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EXISTING SCHEDULE OF ONBOARD CATERING SERVICES TO THE PASSENGERS ON
BUDDHIST CIRCUIT INCLUDING STATION ARRANGEMENTS:
Welcome snacks Early
Afternoon Evening
Day and drinks at Morning B/F Lunch Dinner
Tea Hi-Tea
station Tea
DAY-1 √ √ √
DAY-2 √ √
DAY-3 √
DAY-4 √ √
DAY-5 √ √
DAY-6 √
DAY-7 √ √
DAY-8 √ √ √ √
SCHEDULE II: STAFFING:
S. No. Position QTY
1 Operation Manager 01
Tourist Relation Executive
( girls in saris only)
At Station Arrangement only
2 (Arrival/Departure) 02 (not onboard)
3 Captain with Stewards 08
4 Houseman 07
Food Production including
5 Chef In-charge 06
6 Kitchen Stewarding 04
7 Security Personnel 06*
Tourist Luggage Handling Suitable Numbers
( for each passenger coach (along with provision of luggage trolleys at
on Arrival/Departure at Originating Originating/terminating station)
8 and en-route stations)
Total Staff 32 (On-board)
Note:
* The requirement of security personnel may be reviewed as per peak season and lean season and charges
for security personnel shall be paid on pro-rata basis.
SCHEDULE III:
FOOD AND BEVERAGE SERVICES:
1. Packaged drinking water bottles (Rail Neer PDW or as approved by IRCTC only) to be provided to every
onboard passenger daily (in cabins & restaurant) or as and when required.
2. Servicing food and beverages (non-alcoholic) in all areas of AC Deluxe Tourist Train.
3. Responsibility for deciding the menus (both Indian, oriental & International cuisine etc) for the food
served on board in conjunction with IRCTC.
4. Kosher food to be provided if requested for Japanese / Chinese / Jain meals and certain cuisines may be
requested depending on the booking requests.
5. Dietary requests such as diabetic, no salt, nut allergies etc to be executed as per the tourists request.
6. Charters / Conferences may have customized menus.
7. Substitutes must be made available in lieu of contracted arrangements for on board meal if a tourist
requires.
8. The kitchen is an Electrical /induction based kitchen, so the Service provider must be able to adjust the
cooking accordingly.

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Special Requirements:
9. Packed Meals: The Hospitality Partner should provide a selection of 4 packed lunch menus with all
variety at short notice in case of delayed arrivals or changes in the itinerary of the train due to force
majeure reasons. The pack should also include napkins and suitable eating utensils as required. Care must
be taken to ensure that packing and storage is suitable to maintain those properties, which deteriorate with
weather conditions.
10. Planning the Operation: - Onboard service provider is to plan, order and procure kitchen
inventories, materials and provisions for the food preparation for each journey and preparation of
replenishments of supplies en-route.
11. Preparation of the cuisine, ensuring quality standards in food preparation and service.
12. Maintain the availability of vegetables, condiments, spices, provisions and other cooking material as per
requirement at all times. The service provider would have to make arrangements to load and offload
required supplies at different stations.
13. Welcome drinks to be offered to the tourists at check in. Welcome drinks to be offered to tourists when
they return from their offsite excursions.
14. Cakes for special occasions / birthday / anniversaries should be made available on request on board.
15. IRCTC shall provide a compliment of crockery, cutlery, napery, flasks etc. Ancillary items such as
containers, trays etc to support the services shall have to be procured by service provider.
SCHEDULE IV:
Managing &Maintaining Cleaning / Hygiene of the Kitchen / Pantry Car, Restaurants:

A. Suitable kitchen staff to wash, clean, store, maintain and be responsible and accountable for all cooking
ware, table ware, service ware and any other items such as cutlery, crockery, and glass / crystal wares.
Cleaning of cooking equipment and kitchen cutlery. Keeping the kitchen car clean, hygienic, disinfected
and free of all sorts of pests.
B. Maintain the pantries and service kitchen on board the train in a hygienic manner including the regular
cleaning of utensils and proper storing of all materials and stock.
C. Thoroughly clean the kitchen / pantries premises in the early hours before active work begins and wet
mop the kitchen at least 3 times a day.
D. Keep the shelves, cupboards, other storage racks and refrigerators scrupulously clean and tidy at all
times and ensure thorough cleaning at least once a week.
E. Clean the sink, stoves, used utensils and crockery with a good quality cleaning solution at least once a
day.
F. Ensure no dirty utensils, crockery or any other items lie on the kitchen sink for more than two hours
without being cleaned.
G. Use disinfectants in the kitchen sink and cleaning areas at the end of each day.

SCHEDULE V:

SAFETY AND HANDLING OF TOURIST LUGGAGE-

A. The luggage of the tourists would be provided proper safety in the train.
B. Luggage tags bearing the coach number and seat numbers would be tied with individual luggage of the
tourists of the train. However, it will be the passenger’s responsibility to take care of their own valuables.
C. The service provider will ensure tagging and transfer of tourist luggage from platform to tourist cabin in
the train at originating station and vice versa.
D. The service provider will ensure smooth transfer of tourist luggage from the station to bus and vice
versa at each enroute stations during the tour.

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SCHEDULE VI:- COACH CONFIGRATION
Coach type No.
2nd AC 2
First AC 4
Staff Car 3AC 1
Generator and Storage Car 2
Dining Cars 2
Kitchen Car 1
TOTAL COACHES 12
SCHEDULE VII: - SECURITY SERVICES:
(i) The Service provider shall provide skilled and trained security guards in proper uniform.
(ii) One of the security personnel deputed for train duty may be nominated as security supervisor of the
particular trip.
(iii) The security personnel have to look after the security requirements of the passengers during the trip.
(iv) In absence of passengers, the security will guard and protect the luggage and other items in the train.
(v) They have to ensure that the doors of the coaches are locked and no un-authorized person enters in to the
train during train running / halts.
(vi) The security guards will be present at the door of the coaches at the time of boarding and de-boarding of
the passengers.
(vii) They have to ensure the proper Security and Safety of Passenger’s Luggage movement from Train to
Buses on arrival at the destination Railway Station and from Buses to respective berths on arriving the
passengers back to the Railway Station after sightseeing and other unforeseen security situations not
covered in the scope of aforesaid services.
There will be overall external security be provided by the Railway Protection Force (RPF) but this has to be
augmented by security by Service provider.
General approach to security should be non-obtrusive but with 26/11 experience, stringent security will have
to be provided. We also have CCTV cameras on each coach.
SCHEDULE VIII: - PEST CONTROL:
1. Measures to control pest, cockroaches, flies, ants and rodents and ensure the train is free of such pests at
all times (during operation and non-operation periods)
2. General disinfections for cockroaches, pests, flies, ants, fruit flies etc / rodent control / termite control for
all coaches and stores areas where items are kept.
3. Removal and disposal of all rodents, pests and insects etc dead or alive.
4. The Pest control service will have to be maintained throughout the year to ensure the train is completely
free of any possible pest infestation.
5. Pest Control standards are to be that followed by Pest Control of India (PCI).
SCHEDULE IX: - GARBAGE REMOVAL:
All garbage should be segregated into biodegradable and non-biodegradable and should be disposed-off at
garbage disposal bins at Stations and should not be thrown on the tracks. The bio-degradable garbage shall be
compressed before disposal.
SCHEDULE X:
OTHER SERVICES TO BE PROVIDED BY SERVICE PROVIDER:
Service provider needs to have contingency plans to tackle all perceivable threats e.g.
a. Bomb Threat
b. Terrorist Threat
c. Death of Tourist / staff
d. Riots and civil disturbances.

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e. Blackout
f. Leakages and Flooding.
g. Derailment / Accidents.
h. Hostage Crisis.
i. First aid and Medical Emergencies-At least 03 First Aid Kit (02 in Kitchen Car & 01 in Staff Coach with
Operation Manager) should be maintained on the train. Proper First Aid Training is to be imparted to all the
staff.
j. Emergency change of station / bypassing the planned stop at station
k. Fire Fighting & Fire Fighting Training

The Service Provider should have established systems of security after consultation with IRCTC in lieu
of:
a. Lost and Found
b. Tourist Complaints.
c. Tourist / Staff injury and sickness
d. Staff Rotation
e. Other duties
SCHEDULE XI:
CO-ORDINATION WITH RAILWAYS:
The service provider to collaborate with the respective Railway officials to ensure:
1. Preventive maintenance at working lines in co-ordination with Train Superintendent on board the train.
2. Loading of supplies wherever necessary
3. High power jet washing of exterior of train / windows.
4. Debris /waste removal
5. Liasoning for various/timely services in coordination with IRCTC officials such as placement of train on
platform, watering of coaches, fuelling of coaches etc.
SCHEDULE – XII:
ON-BOARD LINEN & HOUSEKEEPING SERVICES AND SANITIZATION:
SCHEDULE FOR CHANGE OF LINEN (ON-BOARD):
Comforter
Comforter Bed Pillow Bath Face
Day (AC1) Pillow
Cover sheet cover towel towel
(AC2)
DAY-1 √ √ √ √ √ √ √
DAY-2 -- -- -- -- -- -- --
DAY-3 -- -- √ -- √ √ √
DAY-4 -- √ √ -- √ -- √
DAY-5 -- -- -- -- -- -- --
DAY-6 -- -- √ -- √ -- √
DAY-7 -- -- √ -- √ √ √
DAY-8 -- -- -- -- -- -- --

CLEANLINESS AND SANITIZATION OF COACHES AND TOILETS

1. Service provider to ensure proper cleanliness and sanitization of coaches & toilets through the cleaning
staff during the journey.
2. Personal hygiene of staff should be given prime importance. Staff should be clean-shaven; trimmed nails,
neatly pressed uniform, and resume duties after bath.

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3. Mirrors fitted above the washbasin placed inside /outside the toilets should be thoroughly cleaned with the
specific mirror cleaning agent and dried with glass cloth.
4. Washbasin and connected stainless steel panels should be thoroughly cleaned with liquid soap and dry mopped
with duster cloths.
5. Housekeeping staff will not be allowed to handle food, under any circumstances.
6. Apart from inbuilt dustbins fitted beneath the washbasins, additional dustbins fitted with lids having minimum
15 kg capacity, inside part duly wrapped with garbage bags should be placed near the vestibule region for
collection of additional garbage. Special attention should be given for cleaning of vestibule.
7. In built and detachable dustbins should be cleared at important railway stations wherein railways have provided
facilities for garbage collection at the respective platforms.
8. The inside part of dustbins should be cleaned thoroughly after each clearance and dustbin covers should
immediately be replaced.
9. Floor of all the coaches should be swept, sprinkled with scented Phenyl (Branded cleaning agent) mopped and
dried.
10. Adequate care should be taken that the passenger’s baggage/luggage placed beneath the berths/seats are not
soiled, disturbed or relocated. If any movement of the baggage/ luggage is required while cleaning, it should be
carried out under the intimation / supervision of the concerned passengers.
11. Toilet floors have to be thoroughly cleaned without water stagnation duly disinfecting with a branded cleaning
agent.
12. Occupied berths/seats should be cleaned only with the consent of the respective passengers occupying the
berth/seat.
13. Frequency and time schedule for cleaning toilets and coaches for passenger coaches facilitated with vestibule
connection is as follows :
A. Coaches should be cleaned at least twice in 12 hours or as and when required.
B. Toilets should be cleaned frequently and every usage between 0600 hrs to 2200 hrs.
C. Sanitizing Bands to be placed over western style toilets after every thorough cleaning.
14. No cleaning generally should be done between 2200 hrs and 0600 hrs; however, in exigencies this may have to
be done. Flexible timings can be adopted suiting to arrival/departure time schedules, late running and
dislocations etc.
15. Cleaners should be nominated for cleaning of pantry car.
16. Cleaning schedule should be maintained throughout the entire roundtrip to ensure high standard of cleanliness
and hygiene in all coaches and toilets irrespective of late running of trains, rescheduled departure/arrival
timings, dislocations etc.,
Refilling of napkin, tissue, Air Freshner and liquid soap as approved by IRCTC should be done by Service
provider.
Toiletries Details
S. No. Items Name
1 Hair Shampoo
2 Body Wash
3 Hand Wash
Besides the above, the following are also to be adhered to:
 All LINEN should be washed in good standard laundry service establishment.
 Licensee may explore possibility of good quality of laundry on en-route stations for washing & dry-cleaning on
onboard linen.
 All efforts to be taken by licensee to keep linen in good condition for the best services to the tourist along with
other onboard T & P items.
 Toiletries, Body Wash, Hand Wash, Shampoos, etc. of good quality & approved by IRCTC to be provided.
 Service provider to keep stock in good quantity of good quality Disposable Napkins & Toilet Roles for any
emergencies at all times.
 Floral Arrangement in Public Areas of the train is to be done on each departure as part of welcoming of Tourists.

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Annexure B

TENTATIVE SCHEDULED DATES FOR BUDDHIST CIRCUIT TRAINS (2021-22 & 2022-23)

Apart of charter & special itineraries, the scheduled itineraries for Buddhist Circuit train for season-2021-22
and 2022-23 is as follows and for season-2023-24 will be conveyed separately.

Months Dates for 2021-22 Dates for 2022-23

October 09, 23 08, 29
November 20 12, 26
December 04, 18 10, 24
January 15, 29 14, 28
February 26 11, 25
March 12 11, 25

Apart from the above scheduled departure dates, IRCTC may operate any other itineraries / charter trips, etc.
for which licensee should be well prepared; as the train is being planned to be operated on Pan-India basis
through out the year.

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Annexure C

Tentative Tour Itinerary for Buddhist Circuit Tourist Train (7 N/8D) for the period 2021-22 & 2022-23.
Day -1 Itinerary
12:30 hrs- Assemble at the Delhi Safdurjung Railway Station.
Welcome Snacks / drinks on arrival.
Delhi – Gaya Board the AC Deluxe Tourist Train.
(990 kms) 14:30 hrs - Departure of the train for Gaya.
16:00 hrs - Evening Hi- Tea on Train
20:00 hrs - Dinner & overnight stay On-Board.
Day –II Itinerary
07:00 hrs - Wash & Change, Early Morning Tea & Breakfast on board.
08:30 hrs - Arrive at Gaya.
Disembark the train and assemble for boarding the coaches for road journey to
Bodhgaya.
09:30 hrs –Check in at hotel.
Gaya – Bodhgaya
After check-in sightseeing of Bodhgaya including Mahabodhi Temple & Niranjana
(16 kms)
River.
13:00 hrs - Lunch at the hotel & relax.
16:00 hrs - Proceed Sightseeing of Thai Temple, Japanese Temple & Buddha
Statue.
19:30 hrs - Dinner & overnight stay at hotel in Bodhgaya.
Day-III Itinerary
05:30 hrs. –Breakfast followed by checkout from the hotel for departure to
Rajgir&Nalanda.
07:00 hrs. – Depart to Rajgir by coaches (85 km).
09:30 hrs. – Arrival at Rajgir. Sightseeing of Rajgir including Bimbimsara Jail,
Bodhgaya – Gridhakut hill &Venuvan.
Nalanda – 12:30 hrs. – Lunch at the hotel.
Rajgir – 13:30 hrs. – Proceed to Nalanda for sightseeing covering ruins of world famous
Gaya – Nalanda University &Nalanda Museum.
Varanasi 17:00 hrs. – Depart back to Gaya Railway Station.
18:00 hrs – En route evening Tea break.
19:30 hrs – Arrival at Gaya Railway Station and board the train.
20:00 hrs. – Dinner & overnight stay On-Board. Departure from Gaya at 2340
hrs to Varanasi (220 km) by train.
Day –IV Itinerary
06:00 hrs. – Early morning tea and Breakfast on-board and arrival at Varanasi.
08:00 hrs. – 11:00 hrs. – Disembark the train and proceed to visit Sarnath (10 kms)
for sightseeing of Dhamekh Stupa, Sarnath Museum, Ashokan Pillar and
Mulgandha Kuti Vihar.
.
Varanasi –
12:00 hrs - Arrival at Hotel, Check-in Lunch and wash and change check-out from
Sarnath –
hotel.
Gorakhpur
16.00 hrs – After Checkout, Visit River Ganges Ghat for evening Aarti and boat
ride and Dinner at hotel.
Return to the Railway Station.
22:00 hrs. –Overnight stay On-Board.
Departure for Gorakhpur (224 kms) at 2330 hrs.

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Day-V Itinerary

06:00 hrs. – Early morning tea, Breakfast, wash & change on board.
06:00 hrs. – Arrive at Nautanwa, proceed to Lumbini by coach.
Nautanwa/Gorakhpur – Coaches. Tourists to keep their passport and visa fees ready.
Lumbini 12:30 hrs. – Arrive Lumbini, Check-in & lunch at the hotel.
14:00 hrs -
Sight-seeing of Lumbini including Maya Devi Temple,
Ashokan Pillar and Monasteries.
17:30 - Evening Tea
19:30 hrs. – Dinner & overnight stay at Hotel in Lumbini.
Day-VI Itinerary
06:00 hrs. –Breakfast at Hotel.
07:30 hrs. – Check-out of the hotel and depart for Kushinagar.
12:30 hrs. – Arrive Kushinagar. Lunch at hotel.
14:00 hrs. – After lunch Proceed for sightseeing of Kushinagar including
Lumbini-
Mahaparinirvan Temple, Rambhar Stupa, Mata Kutir
Kushinagar
Temple.
Gorakhpur
17:30 hrs – Depart to Gorakhpur railway station.
19:30 hrs. – Arrival at Gorakhpur railway station
20:00 hrs. – Departure by train to Balrampur.
Dinner and overnight stay on board
Day-VII Itinerary
03:30 hrs. – Arrival at Balrampur.
05:30 hrs - Early morning tea On-Board.
06:00 hrs. – Deboard the Train and Departure by coaches to Sravasti.
07:30 hrs - Arrival at the Hotel. Wash & change and breakfast.
Balrampur – 09:30 hrs. – Sight-seeing of JetvanaVihara, PakkiKuti&Sehat,Mahet.
Sravasti – 12:00 hrs. – Lunch at the hotel.
Gonda – 13:00 hrs. – Proceed to Balrampur railway station.
Agra 14:00 hrs – Arrival at Balrampur Railway Station.
14:30 hrs. – Depart by train to Agra (450 kms).
Dinner & overnight stay on-board.

Day-VIII Itinerary
05:00 hrs. – Early morning tea on board and arrival at Agra
07:00 hrs - Wash & change and breakfast On-Board.
08:30 hrs. –Proceed for sight-seeing of the World famous Taj Mahal
12:30 hrs. – Proceed to the Railway Station.
Agra – Delhi 14:15 hrs. – Depart by train to New Delhi (220 kms). Lunch On-Board.
16.00 hrs -- Afternoon Tea.
18.00 hrs. – Arrival at Delhi Safdurjung Railway Station.

Note:
The AC Deluxe Tourist Train is operational generally for the entire year on Pan India basis on
schedule/special/customized itineraries & charters. During this run, full scale services on the lines of a Star
category deluxe hotel shall be provided to the tourists of AC Deluxe Tourist Train. Onboard Service Provider
will have to provide comprehensive onboard services as per standards of a star category deluxe hotel on
domestic sector itineraries.

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Annexure D

INDICATIVE MENU FOR AC DELUXE TOURIST TRAIN- FOR BUDDHIST CIRCUIT (7N/8D)
OR ANY SPECIAL ITINERARY / CHARTER
WELCOME ON DSJ RLY STATION (DAY-1)
Cookies, Chips
Roasted Cashew nut/Almonds Packet (20 gm)
Tea/Coffee/Masala Tea
Assorted Tetra Pack of Juices, Spiced & Sweet Buttermilk
Package Drinking Water (RAILNEER)
MENU FOR DAY-1
EVENING HI-TEA
Assorted Puff - Vegetable & Paneer
Chocolate Walnut Brownie
Coleslaw Sandwich (Veg & Chicken)
Assorted Tetra Pack of Juices, Spiced & Sweet Buttermilk
Tea/Coffee/Masala Tea
DINNER
Hot & Sour Soup (Veg & Chicken)
Soup Stick / Dinner Roll with Butter Chiplet
Cottage Cheese in Spinach Gravy Manchurian (Veg & Chicken)
Chicken in Spinach Gravy Sauteed Assorted Vegetables
Tawa Roti/ Parantha Crispy Honey Lemon Sesame Chicken
Hunan Fried Rice
Dim Sum (Veg & Chicken)
Vegetable Skewers
Penne Pesto
Yoghurt (Plain/ Flavoured)
Waldorf Salad
Assorted Ice Cream/ Gulab Jamun
Fresh Fruits (Banana, Apple, Orange)
Tea/Coffee/Masala Tea

MENU FOR DAY - 2

EARLY MORNING TEA
Cookies & Packed Muffin
Tea/Coffee/Masala Tea

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BREAKFAST
Assorted Breakfast Cereals (Served with Hot or Cold Milk)
Yoghurt (Plain/ Flavoured)
Assorted Tetra Pack of Juices, Spiced & Sweet Buttermilk
Eggs to Order (Served with Sausages)
Potato Croquettes
Toast /Plain Bread / Croissant
Jam/Butter/Honey/Tomato Ketchup
Chole Kulche Okayo with Vegetables, Porridge
- Vegetable & Cheese Cutlets
Sauteed Green Peas, Grilled Tomato & French Fries
Fresh Fruits (Banana, Apple, Orange)
Tea/Coffee/Masala Tea
MENU FOR DAY -3
DINNER
Tom Yum Soup (Veg & Chicken)
Soup Stick / Dinner Roll with Butter Chiplet
Shahi Paneer Cottage Cheese with Veggies in yellow Curry Sauce
Butter Chicken Chicken in Red Curry Sauce
Jeera Rice Sauteed Vegetables with Garlic & Soya Sauce
Tawa Roti/ Parantha Thai Spring Roll
Crispy Fried Sesame Potatoes
Hakka Noodles (Veg & Chicken)
Baked Vegetables with Cheddar Cheese
Spaghetti Pomodora
Yoghurt (Plain/ Flavoured)
Mexican Bean Salad
Fresh Fruits (Banana, Apple, Orange)
Assorted Ice Cream/ Rasgulla
Tea/Coffee/Masala Tea

MENU FOR DAY - 4

EARLY MORNING TEA
Cookies & Packed Muffin
Tea/Coffee/Masala Tea

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BREAKFAST
Assorted Breakfast Cereals (Served with Hot or Cold Milk)
Yoghurt (Plain/ Flavoured)
Assorted Tetra Pack of Juices, Sweet & Spiced Buttermilk
Eggs to Order (Served with Sausages)
Stuffed Vegetable Bread Rolls
Toast /Plain Bread / Croissant
Jam/Butter/Honey/Tomato Ketchup
Bhature with Chole Okayo with Vegetables, Porridge
Banana Pan Cakes with Honey
Crispy Sauted Vegetables with Cottage Cheese
Fresh Fruits (Banana, Apple, Orange)
Tea/Coffee/Masala Tea

MENU FOR DAY-5

EARLY MORNING TEA
Cookies & Packed Muffin
Tea/Coffee/Masala Tea
BREAKFAST
Assorted Breakfast Cereals (Served with Hot or Cold Milk)
Yoghurt (Plain/ Flavoured)
Assorted Tetra Pack of Juices, Sweet & Spiced Buttermilk
Eggs to Order (Served with Sausages)
Assorted Veg & Cottage Cheese Fritters
Toast /Plain Bread / Croissant
Jam/Butter/Honey/Tomato Ketchup
Pav Bhaji Okayo with Vegetables, Porridge
French Toast with Honey
Garlic Sauteed Assorted Vegetables
Fresh Fruits (Banana, Apple, Orange)
Tea/Coffee/Masala Tea

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MENU FOR DAY-6
DINNER
Minestrone Soup
Soup Stick/ Dinner Roll with Butter Chiplet
Chicken / Paneer Tikka Masala Sliced Fish with Red & Green Pepper
Yakhni Biryani (Veg & Chicken)
Sauteed Broccoli & Bell peppers in Garlic Sauce
with Burani Raita
Laccha Parantha/ Tawa Roti Schezwan Chilli Dumplings (Veg & Chicken)
Sauted Pokchoi
Pan Fried Noodles
Penne Pasta with White Sauce
Yoghurt (Plain/ Flavoured)
Russian Salad
Fresh Fruits (Banana, Apple, Orange)
Assorted Ice Cream/ Milk Cake
Tea/Coffee/Masala Tea

MENU FOR DAY - 7

EARLY MORNING TEA
Cookies & Packed Muffin
Tea/Coffee/Masala Tea
DINNER
Carrot, Corn & Cilantro Soup
Soup Stick/ Dinner Roll with Butter Chiplet
Herbed Basil Tomato Sauce Risotto Spinach & Mushroom in Hot Garlic Sauce
Button Mushroom with Spring Onion Chicken in Hot Garlic Sauce
Chicken / Paneer Kali Mirch. Parsley Potato
Laccha Parantha/ Tawa Roti Boiled Vegetables
Fusilli Pasta in red Sauce
Sambal Fried Rice
Yoghurt (Plain/ Flavoured)
Veg Cheese Salad
Fresh Fruits (Banana, Apple, Orange)
Assorted Ice Cream/ Shahi Firni
Tea/Coffee/Masala Tea

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MENU FOR DAY - 8
EARLY MORNING TEA
Cookies &Packed Muffin
Tea/Coffee/Masala Tea
BREAKFAST
Assorted Breakfast Cereals (Served with Hot or Cold Milk)
Yoghurt (Plain/ Flavoured)
Assorted Tetra Pack of Juices, Sweet & Spiced Buttermilk
Eggs to Order (Served with Sausages)
Cheese Croquettes & Garlic Pops
Toast /Plain Bread / Croissant
Jam/Butter/Honey/Tomato Ketchup
Assorted Stuffed Paranthas with Okayo with Vegitables, Porridge
Plain Curd Herbed Veg Cutlet
Sauteed Green Peas, Grilled Tomato & French Fries
Fresh Fruits (Banana, Apple, Orange)
Tea/Coffee/Masala Tea
Lunch
Veg Monchow Soup
Soup Stick / Dinner Roll with Butter Chiplet
Kashmiri Rajma Kung Pao (Veg & Chicken)
Kashmiri Pulao Steamed & Fried Dimsum (Veg & Chicken)
Tawa Roti/ Meethi Parantha Ginger Mushroom Fried Rice with Egg
Roast Chicken with Sauteed Vegetables
Penne Primavera with Asparagus
Yoghurt (Plain/ Flavoured)
Tomato Cucumber Salad with Olives & Feta
Fresh Fruits (Banana, Apple, Orange)
Assorted Ice Cream/ Kesari Petha
Tea/Coffee/Masala Tea
AFTERNOON TEA
Cookies & Packed Muffin
Tea/Coffee/Masala Tea

Note: Above indicative menu may be review & revised by IRCTC as per feedback of tourists /staff or
requirement for special itinerary or charter. Packaged drinking water – Railneer only or any other
brand as approved by IRCTC need to be served in tourist cabin & restaurant on daily basis or as and
when required.

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Annexure- E
INDICATIVE MENU FOR AC DELUXE TOURIST TRAIN- FOR DOMESTIC CIRCUIT OR ANY
SPECIAL ITINERARY / CHARTER

Morning/afternoon Tea

Tea / Coffee / Masala Tea

Cookies (Assorted)/Cake slice/Muffin
Breakfast Menu

Assorted Breakfast Cereals

(Served with Either Hot or Cold Milk)
Plain or Flavored Yogurt
(Mango/Strawberry/Plain)
Juice (Fresh / Tetra)
Bread Toast/Croissant
Jam/ Butter/ Tomato Ketchup
Vegetable cutlets
(with accompaniments)
Eggs to Order
(with accompaniments)
Indian breakfast
(Bhature with Chholey /Stuffed Parantha/ Bedmi with curry or Upma/idli/vada/ with
coconut chutney/ porridge)
Fresh Fruit
Tea / Coffee / Masala Tea
Lunch/Dinner Menu
Soup
Tomato or Mix Vegatable or Vegetable hot & sour or Sweet Corn or Veg Manchow or
lemon coriander
Bread sticks with Butter Chiplet
(Any variety of Indian Chinese Soup)
Main Dish
Palak Paneer or Shahi Panner or Vegetable kofta or Muglai Paneer or Matar Mushroom
Masala or Paneer Butter Masala or paneer do pyaza
(any variety of Indian/Muglai dish)

Dal Preparation
(Yellow Dal Tadka or Dal Makhani or Rajma or Amritsari Choley or Dal Panchmel or
Dal Awadhi)
Vegetable Preparation
(Vegetable Jhalferaji or JeeraAloo or Adhraki Gobhi Masala or KadhiPakodi or
Seasonal Dry Veg or Banarasi Dum Aloo)
(Any veriety of Seasonal Veg)
Indian Bread
(Tawa Roti / lachha Prantha/plain parantha)

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Rice Preparation
(Steamed Rice or Jeera Rice or Onion Rice or Vegetable Pulao or Peas Pulao)
Salad
Green/Laccha/Russian/Assorted Salad
Yoghurt
(Assorted Raita or curd)
Dessert
(Assorted Ice-Cream or Gulab jamun or milk cake or Fruit Custard)
(Any variety of Indian dessert)
Fresh Fruit
Tea / Coffee / Masala Tea
Evening Hi Tea
Tea / Coffee / Masala Tea

Variety of Juices (fresh/tetra)

Assorted oastries/ Samosa/Kachori/ Assorted Pakoras

Veg/Cheese Sandwitch

Eggless Muffin Chocolate

Note: Above indicative menu may be review & revised by IRCTC as per feedback of tourists /staff or
requirement for special itinerary or charter. Packaged drinking water – Railneer only or any other
brand as approved by IRCTC need to be served in tourist cabin & restaurant on daily basis or as and
when required.

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Annexure- F
FORMAT OF COVERING LETTER

(To be submitted on Bidders Company’s Letter Head, to be digitally signed and scanned copy to be uploaded
online)

To,

Group General Manager / Services

Indian Railway Catering and Tourism Corporation Ltd. (IRCTC)
M-13, Punj House, Connaught Place,
New Delhi -110001

TENDER NO-2021/IRCTC/TOURISM/AC DELUXE TOURIST TRAIN/ON-BOARD

SUBJECT: APPOINTMENT OF SERVICE PROVIDER FOR PROVIDING COMPREHENSIVE

ON-BOARD SERVICES FOR AC DELUXE TOURIST TRAIN FOR THREE YEARS FROM
SERVICE COMMENCEMENT DATE AND EXTENDABLE BY TWO YEARS (1 YR + 1YR)

Dear Sir,

a) I / We _________________have read the general guidelines and tender document attached hereto
containing the Terms and Conditions and agree to abide by such conditions. I / We offer for the services
mentioned in the Tender document and hereby bind myself / ourselves to complete all the formalities
from time to time as required after the award of Contract.

b) I / We hereby understand that the submission of tenders / bids does not guarantee allotment of Contract. I
/ We further understand that in case of any information submitted by me / us being found to be incorrect,
IRCTC will have the right to summarily reject the tender, cancel the Contract or revoke the same at any
time without assigning any reason whatsoever.

c) I / We further agree to execute an agreement to abide by the standard and special conditions of Contract
for the subjected supply. In case of acceptance of tender by the IRCTC, I / We bind myself / ourselves to
execute the Contract agreement awarded to me / us and to commence the supply/services as per the
conditions of the Contract failing which, I / We shall have no objection to the forfeiture of full Earnest
Money/Security Deposit, deposited by us with IRCTC in addition to other penalties specified under the
terms of Contract.

d) IRCTC and its representatives are hereby authorized to conduct any inquiries or investigations or seek
clarifications or verify any statements, documents and information submitted in connection with this
tender.

e) On account of non-acceptance of award or on account of not fulfilling tender conditions within the
prescribed time, I/We shall be debarred by IRCTC for further participation in the future tenders of
IRCTC for a period of one year.

f) I/we agree that the our rates and offer shall remain valid for a period of 120 days of the date of opening of
Bid

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I / We do hereby confirm that I / We have the necessary authority and approval to submit this tender
document for the subjected on-board services for AC Deluxe Tourist Train of IRCTC Ltd.

The following persons may be contacted for any information or clarifications relating to this Contract:

Name:

Address:

Telephone, fax number:

A notice or letter of communication addressed to me / us at the given address given in the tender, even by
ordinary post will be deemed to be valid and proper notice of intimation to me/us.

Authorized signatory
Name. Designation and seal

Address:

Date:

Place:

With Kind regards:

For _____________________(name of the company/organization)

Signature of the Authorized signatory and Company/organization seal

(Name of the authorized signatory)
Address:

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Annexure- G
BIDDER’S BUSINESS PROFILE

Name of the firm

Number of years in Hotel/Train Operations
Number of Direct Manpower on roll in
hotels/trains
Number of hotels owned and self operated in
India or
Number of trains (RSD/luxury) operated in last
five yrs.
Awards for the Hotels/trains (RSD/luxury) (last
5 years)
Experience of operating a AC Tourist Train (last
5 years)
International Quality Certification for HACCP
Hospitality Industry
ISO 22000

ISO 14000
Any other International Accreditation
Certificate
Name of the authorized person submitting the
Bid
Designation of the authorized person submitting
the bid
Name, Designation, address and Mobile Number
of alternate person
Address of the firm
Tel no. with STD Code
Mobile no. of the person submitting the Bid
E-mail of the person submitting the Bid
Organization’s email ID
Website address
Registration & incorporation particulars of the Pvt Limited
firm: Public Limited
Any Other

Name of Directors with email ID

Bank Details
Permanent Account Number
GSTIN
ESI Registration
EPF Registration

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Annexure - H

Pattern for Calculation of financial bid (Per Trip rate) to arrive at L1:
IRCTC shall calculate the amount payable for one trip on existing Buddhist Circuit Itinerary as under based
on the rates quoted by the bidders in the Financial Bid:-

Illustration of calculation on hypothetical figures

Rates in Rate in No. of No of Total Amount
Figure( Words services Passengers / (RS.)
SN Items/ Service Rs.) (Rs.) (III) Trip (V)
(I) (II) (IV) [ I x III x IV]
Welcome Snacks 100 ------- 1 94 9400
Early Morning 100 ------- 5 94 47000
Breakfast 100 ------- 4 94 37600
A) Lunch 100 ------- 1 94 9400
Afternoon Tea 100 ------- 1 94 9400
Hi- Tea 100 ------- 1 94 9400
Dinner 100 ------- 4 94 37600
------
B) Onboard Housekeeping Services 100 8 1 800
Washing/ Dry Cleaning and Ironing of -------
C) 100 5 94 47000
Linen
Reception/ Station Arrangements per -------
D) 100 1 1 100
dep.
Security Services (06 Personal) Per -------
E) 100 1 1 100
month
Smooth handling of guest luggage per -------
F) 100 1 1 100
itinerary
-------
G Fixed Cost per (ECR) 100 3 1 300
Total Amount per trip (A+B+C+D+E+F+G) Exclusive GST 208200.00
Note:
1. Evaluation of tender (L1 bidder) will be done on the basis of LOWEST Per person per trip rates quoted for
Buddhist Circuit itinerary only.
2. For the purpose of calculation the charges for Security services per month is mentioned in Annexure H
Consideration of rates of onboard services on domestic sector:
The AC Deluxe Tourist Train may be operational for the entire year or part thereof on Pan India basis on
schedule/special/customized itineraries & charters for different packages/ itinerary of domestic tourist
destination for different duration as decided from time to time. The menu for the domestic circuit packages
(other then Buddhist circuit) is shown at “Annexure E” and payment on the domestic sector itineraries shall
be made on actual service during the journey. The rate of services on domestic sector shall be based on the

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fixed percentage of the rates quoted for Buddhist Circuit itinerary. The evaluation of tender (L1 bidder) will
only be done on the basis of rates quoted for Buddhist Circuit itinerary.

Description Items/ Service for which Not to be quoted by Remarks

bidder are required to bidder and Payment to
quote rate for Buddhist be made as per below
Circuit tours only % of Buddhist circuit
tours rate obtained in
financial bid
(A) For On-Board Welcome snacks at station 50 %
Catering services Early Morning tea/ 50 %
per passenger per Afternoon Tea
service. Breakfast 50 % Indian Veg. Menu (Annexure E)
Lunch 50 %
Hi- Tea 50 %
Dinner 50 %
(B) For On-Board House Keeping Services per 100 %
Day
As per scope of work
(C)For Washing/Dry cleaning and Ironing of linen 100 %
Per Change per person
(D) Reception/ Station Arrangements at the 50 % Reception/ Station
originating stations (including carpeting from Arrangements : Carpeting from
entrance to alongside length of train rake (4 ft X entrance to front coaches only (4
20 ft X 20 no.), Flower Decoration (covering of ft X 20 ft X 10 nos), Flower
wire mesh elephant with Marigold, welcome gate petals instead of garlands, flower
with natural flower at entrance, railings, corridor, decoration (natural flowers at
flower petal along side carpeting) Garlands, 50 entrance, railings, corridor,
Chairs with covers, Sehnai Recital with stage with flower petal along side carpeting)
3 member party, reception cum registration frilled , 50 Chairs with covers, Shenai
counter (3 tables), 02 hostess ) per trip on Recital with stage, reception
departure day. cum registration frilled counter,
01 GRE instead of 02.
(E) For On board Security Services Per month 100%
As per scope of work
(For 06 personnel)
(F) Fixed Cost per day (ECR) will be payable 100 % As per Special Conditions of
for: Contract
Note
• The figure of 94 guests (60% of train capacity) is a hypothetical figure only for the purpose of deriving a
formula to arrive at the L1 bidder. This should not be construed as Minimum Guarantee Figure. No Minimum
Guarantee amount per guest shall be payable to the Service Provider. The Service Provider shall be paid the
Fixed Cost Per Month (Security Service charges only) as detailed in the Tender Document subject to other
terms and conditions of the tender.
• The final value arrived at using the formula is not the amount payable to the Service Provider. Payment shall
be made based on the approved rates as per the tender and rates for other items such as FAM, Child, Extra
meals etc shall also be calculated as defined in the Tender Document.
• The rates mentioned in the Illustrations are only for the purpose of example for the bidders to understand the
process of evaluation. These should at no point of time be considered to be indicative of the expected rates by
IRCTC. The intending bidders should do a thorough analysis based on their capabilities and the rates should
be quoted accordingly.

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• Owing to the COVID-19 crisis, commencement of operating period shall be advised by IRCTC to the Service
Provider at least 30 days prior to commencement of operating period. The Service Provider shall have to
organize the requisite staff and organize training, uniforms etc. for them.

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Annexure- I
FINANCIAL BID
(To Be submitted Online on [Link]/IRCTC)
Group General Manager / Services
Indian Railway Catering and Tourism Corporation Ltd. (IRCTC)
M-13, Punj House, Connaught Place,
New Delhi -110001
TENDER NO-2021/IRCTC/TOURISM/AC DELUXE TOURIST TRAIN/ON-BOARD
APPOINTMENT OF SERVICE PROVIDER FOR PROVIDING COMPREHENSIVE ON-BOARD
SERVICES FOR AC DELUXE TOURIST TRAIN FOR THREE YEARS FROM SERVICE
COMMENCEMENT DATE AND EXTENDABLE BY TWO YEARS (1YR + 1YR)
I/We accept the terms and conditions stipulated in the Tender Document and undertake that the same have
been clearly understood by us.
(a) I/we have the necessary authority to sign the Tender Document and signed each page of the Tender
Document including this Financial Bid and affixed company seal.
(b) I/we undertake that the documents attached by us/me are correct and true in all respects and that no
facts have been misrepresented/hidden by me/us.
(c) I/we further undertake that I/we have the necessary infrastructure, experience, manpower etc. to
commence the operations at short notice.
(d) I/we understand that IRCTC reserves the right to reject, accept or consider any offer without
assigning any reason whatsoever.
Financial Bid is as under:
(TO BE FILLED BY BIDDER)
(Amount to be charged exclusive of GST etc.)
Description Rates in Rate in No. of No of Total Amount
Figure( Words services Passengers (RS.)
Rs.) (Rs.) (III) / Trip (V)
(I) (II) (IV) [ I x III x IV]
Welcome Snacks at Station 1 94
(A) For On-Board Early Morning / Afternoon Tea 6 94
Catering services Breakfast 4 94
per passenger per Hi- Tea 1 94
service. Lunch 1 94
Dinner 4 94
(B) For On-Board House Keeping Services per Day 8 1
(C)For Washing/Dry cleaning and Ironing of linen 5 94
Per Change per person
(D) Reception/ Station Arrangements at the 1 1
originating stations per trip on departure day.
(E) For On board Security Services Per month (For 1 1
06 personnel)
(F) Charges for Luggage handling at each boarding 1 1
& de-boarding point during entire trip.
(G) Fixed Cost per day (Empty Coaching Rake) 3 1
Total Amount per trip (A+B+C+D+E+F+G) Rs. (Exclusive GST)
Evaluation of tender (L1 bidder) will be done on the basis of LOWEST per trip rates quoted for
Buddhist Circuit itinerary only.

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Note:

 Bidders are required to quote rates for services in column (I) only. Whereas the Columns (III) and
(IV) are fixed and columns (II) & (V) are auto filled.
 The figure 94 guests (60% of train capacity) is a hypothetical figure only for the purpose of deriving
a formula to arrive at the L1 bidder.
 Finacial bids of only those Firms who are eligible in technical bids and upon satisfactory result of
physical verification of bidders credentials (office premises/ original documents/financials/ vehical
contract etc.) shall be opened online at a subsequent date. The date shall be notified in writing.
 The above quoted rates should inclusive all the statutory levies i.e. minimum wages, PF, ESI, leave
reserve etc but exclusive of Applicable Taxes i.e. GST which would be charged as per applicable
rates.
 Evaluation of financial offer shall be done as per the system of evaluation as mentioned above.
 The Rates quoted by the bidders in the Performa for Financial Bid should be in absolute terms,
without any overwriting and cutting.
 Payment to Service Provider for the first & second year shall be made as per the rates quoted above
as described in the tender document.
 In case of any discrepancy in the amount quoted by the bidder in figure and words, the amount which
results in lowest/unit payable by IRCTC will be taken in to consideration.
 All bid documents like Check list, Technical bid and commercial bid will be submitted concurrently
in the website [Link]
 FAM Tours: All FAM Tours including special FAM trips on special itineraries shall be paid at 75%
of the quoted rates. IRCTC shall intimate the number of FAM guests per trip to the service provider
along with the Guest list.
 Child Rate: Children upto 5 years of age shall be termed complimentary and Service Provider shall
not charge for them. Children above 5 years of age upto 12 years shall be paid at 50% of the
approved rates.
 The requirement of security personnel may be reviewed as per peak season and lean season and
charges for security personnel shall be paid on pro-rata basis.

Signature (with date) of Authorized Person with Stamp

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“Annexure-J”

Bid Securing Declaration

Ï/We hereby understand and accept that if I/we withdraw or modify my /our bids during the period of
validity, or if I/we are awarded the contract and on being called upon to submit the performance
security/Security Deposit, fail to submit the performance security/Security Deposit before the deadline
defined in the request for bid document/Notice Inviting tender, I/we shall be ready to face action as per terms
and conditions of the tender document.

Signature

Name and Designation of the official with seal/stamp

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“Annexure-K”
INTEGRITY PACT
This pre-bid pre-contract Agreement (hereinafter called the integrity pact) is made on _____ day of ____,
2021 between Indian Railway Catering & Tourism Corporation Limited (hereinafter referred as “IRCTC”),
which expression shall mean and include, unless the context otherwise requires, his successors in office and
assigns.
And
…………… hereinafter referred to as “The Bidder/Contract actor” which expression shall mean and include,
unless the context otherwise requires, his successors in office and assigns
Preamble
The IRCTC intends to award, under laid down organizational procedures. Contract/s for
……………………….The IRCTC values full compliance with all relevant laws of the land, rules,
regulations. Economic use of resources and of fairness/transparency in its relations with its bidder(s) and / or
contractor(s).
In order to achieve these goals, the IRCTC has appointed Independent External Monitors (IEMs) who will
monitor the tender process and the execution of the contract for compliance with the principles mentioned
above.
Section 1- Commitments of the IRCTC
(i) The IRCTC commits itself to take all measures necessary to prevent corruption and to observe the
following principles:
(a) No employee of the IRCTC, personally or through family members, will in connection with the tender
for, or the execution of a contract, demand, take a promise for or accept, for self or third person , any
material or immaterial benefit which the person is not legally entitled to.
(b) The IRCTC will during the tender process treat all bidder(s) with equity and reason. The IRCTC will in
particular, before and during the tender process, provide to any bidder(s) confidential/additional
information through which the Bidder(s) could obtain an advantage in relation to the tender process or
the contract execution.
(c) The IRCTC will exclude from the process all known prejudiced persons.
(ii) If the IRCTC obtains information on the conduct of any of its employees which is a criminal offence
under the IPC/PC Act, or if there be a substantive suspicion in this regard, the IRCTC will inform the
Chief Vigilance Officer and in addition can initiate disciplinary actions.
Section 2- Commitments of the Bidder(s)/Contractor(s)
1) The Bidder(s)/Contractor(s) commit themselves to take all measure to prevent corruption. The Bidder(s)/
Contractor(s) commit themselves to observe the following principles during participation in the tender
process and during the contract execution.
(a) The Bidder(s)/Contractor(s) will not, directly or through any other person or firm, offer, promise or
give to any of the IRCTC’s employees involved in the tender process or the execution of the contract
or to any third person any material or other benefit which he/she is not legally entitled to, in order to
obtain in exchange any advantage of any kind whatsoever during the tender process or during the
execution of the contract.
(b) The Bidder(s) Contractor(s) will not enter with other Bidders into any undisclosed agreement or
understanding, whether formal or informal. This applies in particular to prices, specification,
certifications, subsidiary contracts, submission or non-submission of bids or any other actions to
restrict competitiveness or to introduce cartelization in the bidding process.

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(c) The Bidder(s) Contractor(s) will not commit any offence under the relevant IPC/PC Act, further the
Bidder(s) Contractor(s) will not use improperly, for purpose of competition or personal gain or pass on
to others, any information or document provided by the IRCTC as part of the business relationship,
regarding plans, technical proposals and business details including information contained or
transmitted electronically.
(d) The Bidder(s) Contractor(s) of foreign origin shall disclose the name and address of the
Agents/representatives in India, if any. Similarly the Bidder(s) Contractor(s) of Indian Nationality shall
furnish the name and address of the foreign IRCTCs, if any. Further details as mentioned in the
“Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the Bidder(s) Contractor(s).
Further, as mentioned in the Guidelines all the payments made to the Indian agent/representative have
to be in Indian Rupees only.
(e) The Bidder(s) Contractor(s) will, when presenting their bid, disclose any and all payments made, is
committed to or intends to make to agents, brokers or any other intermediaries in connection with the
award of the contract.
(f) Bidder(s) Contractor(s) who have signed the Integrity Pact shall not approach the courts while
representing the matter to IEMs and shall wait for their decision in the matter.
2) The Bidder(s) Contractor(s) will not instigate third persons to commit offences outlined above or be an
accessory to such offences.
Section 3 - Disqualifications from tender process and exclusion from future contracts
If Bidder(s) Contractor(s) before award or during execution has committed a transgression through a
violation of Section 2, above or in any other form such as to put their reliability or credibility in
question, the IRCTC is entitled to disqualify the Bidder(s) Contractor(s) from the tender process or take
action as per the procedure mentioned in the “Guidelines on Banning of business dealings”.
Section 4 - Compensation for Damages
1) If the IRCTC has disqualified the Bidder(s) from the tender process prior to the award according to
Section 3, the IRCTC is entitled to demand and recover the damages equivalent to Earnest Money
Deposit/ Bid Security.
2) IRCTC is entitled to terminate the contract according to section 3, the IRCTC shall be entitled to demand
and recover from the contractor liquidated damages of the contract value or the amount equivalent to
Performance Bank Guarantee.
Section 5- Previous Transgression

(1) The Bidder declares that no previous transgressions occurred in the last three years with any
other company in any country conforming to the anti corruption approach or with any public
sector enterprises in India that could justify his exclusion from the tender process.
(2) If the bidder makes incorrect statement on this subject, he can be disqualified from the tender
process or action can be taken as per the procedure mentioned in “ Guidelines on Banning of
Business dealings”.

Section 6- Equal Treatment of all Bidders/Contractors/ Subcontractors

(1) In case of sub-coordinating, the IRCTC contractor shall take the responsibility of the adoption of
Integrity Pact by the sub-contractor.
(2) The IRCTC will enter in to agreements with identical conditions as this one with all Bidders and
Contractors.
(3) The IRCTC will disqualify from the tender process all bidders who do not sign this pact or violate its
provisions.

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Section 7- Criminal charges against violating Bidder(s) /Contractor(s) / Subcontractor(s)

If the IRCTC obtains knowledge of conduct of a Bidder, Contractor or subcontractor, or of an employee

or a representative or an associate of a bidder, contractor or subcontractor which constitutes corruption,
or if the IRCTC has substantive suspicion in this regard, the IRCTC will inform the same to the Chief
Vigilance Officer.
Section 8- Independent External Monitor
(1) The IRCTC appoints competent and credible Independent external monitor for this pact after approval
by Central Vigilance Commission. The task of the monitor is to review independently and objectively,
whether and to what extent the parties comply with the obligations under this agreement.

(2) The IRCTC has appointed Independent Monitors (hereinafter referred to as Monitors) for this Pact in
consultation with the Central Vigilance Commission.
 Dr. Pravez Hayat, IPS (Retd.), E-mail.- phayatips@[Link]

(3) The Monitor is not subject to instructions by the representatives of the parties and performs his/her
functions neutrally and independently. The Monitor would have access to all contract documents,
whenever required. It will be obligatory for him/ her to treat the information and documents of the
Bidders/Contractors as confidential. He/ She reports to the CMD IRCTC.

(4) The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without restriction to all
project documentation of the IRCTC including that provided by the Contractor. The Contractor will also
grant the Monitor upon his/her request and demonstration of a valid interest, unrestricted the
unconditional access to their project documentation. The same is applicable to sub-contractors.
(5) The Monitor is under contractual obligation to treat the information and documents of the bidder(s)/
contractor(s)/ Sub contractor(s) with confidentially. The Monitor has also signed declaration on ‘Non-
Disclosure of confidential Information’ and of ‘ Absence of conflict of interest’. In case of any conflict
of interest arising at a later date, the IEM shall inform CMD, IRCTC and rescue himself/herself from
that case.
(6) The IRCTC will provide to the Monitor sufficient information about all meetings among the parties
related to the project provided such meetings could have an impact on the contractual relations between
the IRCTC and the contractor. The parties offer to the Monitor the option to participate in such meetings.

(7) As soon As the monitor notices, or believes to notice, a violation of this agreement, he/she will so inform
the management of the IRCTC and request the management to discontinue or take corrective action, or
to take other relevant action. The monitor can in this regard submit non-binding recommendations.
Beyond this, the monitor has no right to demand from the parties that they act in a specific manner,
refrain from action or tolerate action.

(8) The Monitor will submit a written report to the CMD, IRCTC within 8 to 10 weeks from the date of
reference or intimation to him by the IRCTC and should the occasion arise, submit proposals for
correcting problematic situations.

(9) If the monitor has reported to the CMD IRCTC, a substantiated suspicion of an offence under relevant
IPC/PC ACT, and the CMD IRCTC has not, within the reasonable time taken visible action to proceed
against such offence or reported it to the Chief Vigilance Officer, the monitor may also transmit this
information directly to the Central Vigilance Commissioner.

(10) The Word ‘Monitor’ would include both singular and plural.

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Section 9- Pact Duration

This pact begins when both parties have legally signed it, It expires for the contractor 12 months after the last
payment under the contract, and for all other Bidders 6 months after the contract has been awarded. Any
violation of the same would entail disqualification of the bidders and exclusion from future business dealings.

If any claim made/ lodged during this time, the same shall be binding and continue to be valid despite the
lapse of this pact as specified above, unless it is discharged/determined by the CMD of IRCTC.

Section 10- Other Provisions

(1) This agreement is subject to Indian Law. Place of performance and Jurisdiction is the Registered
Office of the IRCTC, i.e. New Delhi.

(2) Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.

(3) If the contractor is a partnership or a consortium, this agreement must be signed by all partners
or consortium members.

(4) Should one or several provisions of this agreement turn out be invalid, the remainder of this
agreement remains valid. In this case, the parties will strive to come to an agreement to their
original intentions.

(5) Issues like Warranty/Guarantee etc. shall be outside the purview of IEMs.

(6) In the event of any contradiction between the Integrity Pact and its Annexure, the clause in the
Integrity Pact will prevail.

_______________________________ _______________________________
(For & On behalf of the IRCTC) (For & On behalf of Bidder/Contractor)

(Office Seal) (Office Seal)

Place ………………
Date ………………

Witness 1:
(Name & Address) _______________________________
_______________________________
_______________________________
_______________________________

Witness 2:
(Name & Address) _______________________________
_______________________________
_______________________________
_______________________________

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Digitally signed
by Naresh
Kumar Sharma
Date:
2021.09.03
18:25:07 IST
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age PDF
Authenticated