Name of student Tajinder Pal Singh Date

Name of assessor

Unit/s (code and name) BSBITU211 Produce digital text documents

Method of assessment Written ☐(Time allowed – 1hr) Verbal ☐

Instructions
 This assessment consists of 8 questions
 Answers must be clear, concise and in your own words
 All writing, notes and responses to be done in the spaces provided, in pen
 You must answer all questions correctly to be deemed competent in this unit
 Re-assessment of any incorrect responses will be undertaken verbally and noted on the assessment
 Identified special needs students may be able to undertake this assessment in a slightly different way
please speak with your assessor if you believe that you are eligible for a modified assessment item
EDUCATIONAL ADJUSTMENTS MADE

☐Altered print size and layout☐ Audio Provided    ☐ Images to support text

Formatting
☐Simplified language
Time ☐Extra Time    ☐ Rest Break   ☐ Administered in segments
Assistive Technology ☐Word Processor   ☐ Speech to text   ☐ Calculator   
Environmental ☐Alternate location     ☐ Reduced audience    ☐ Support person present    

☐  Satisfactory Due date for

reassessment
(if required):
☐Not Satisfactory
Feedback to student:

Assessor Signature:

The Implementation Manual of the Training Package for this unit provides additional advice to provide trainers and assessors with insight
from industry practitioners, peak bodies and other RTOs that will assist with creating meaningful and effective support material for learners.
You can find the link to the companion volumes on [Link]

Question 1: What is one (1) work health and safety requirement that you must meet when in the classroom studying
Business?
Ergonomics

Question 2: List the most appropriate methods for naming and storing files.

Across most businesses, the basic and common rules that are used when naming electronic files are the
following:
• Not repeating file paths or names

• Keeping the file name nice and short

• Using only numbers and letters, not symbols

• Using two digits when numbers files (such as ‘01’ instead of ‘1’)

• Use capital letters instead of a space to keep the file name short

• The version number can be indicated using “v”

To save and close a document without losing any information, I would first save the document to the work server or
a cloud storage device, regularly while working on it. I would then make sure the document is updated and saved
appropriately before closing it.

Question 3: Write down a file path that would take me to one of the documents you have saved for this unit.

Answers will vary. Requirements are that the file path is appropriately located and file name is appropriately named.

Question 4: What is health and safety legislation? What does it aim to do? What responsibilities does the legislation
confer on employers and employees?

The WHS Act requires that a person who conducts a business or undertaking (PCBU) ensures the health and safety
of workers engaged by the PCBU while the workers are at work in the business or undertaking, so far as is
reasonably practicable.

Health and safety legislation is to protect the health and safety of workers and others who might be at risk from the
work aims to protect the health and safety of workers and other people by eliminating or reducing workplace risks.
Responsibilities include:
• ensure effective representation, consultation and cooperation to address health and safety issues in the workplace
• encourage unions and employers to take a constructive role in improving health and safety practices
• promote information, education and training on health and safety
• provide effective compliance and enforcement measures
• deliver continuous improvement and progressively higher standards of health and safety

Question 5: Why is it necessary to perform backups?

Back-ups are a way of saving your work to ensure you have access to data in the event that a computer fails, or
data becomes corrupted. Regularly backing up work ensures:
• Protection from system damage or loss
• Protection from data corruption
• Protection from fire or theft

Question 6: List at least four routine maintenance tasks that you would be required to carry out in the business
environment

• In-house cleaning and servicing of equipment according to manufacturer’s guidelines

• Physical cleaning of equipment to remove dust and crumbs

• Replacing consumables;
• Regular checking of equipment
• Periodic servicing by qualified or manufacturer approved, technician
• Updating drivers/programs
• Back-ups

Question 7: Outline a procedure for addressing equipment faults.

To address a technology equipment fault, I would firstly establish what the fault is, and what is really going on. I
would then fix it if I am qualified to do so, if not, I would report the fault. Then make a sign that is easily visible, and
that there is no danger to others while the equipment is being fixed (I would also make sure that it is being fixed).
Finally, I would report back to the senior supervisor or manager for a follow up.

• When an equipment fault is detected, read the manufacturer’s manual to identify the type of fault and the steps
required to fix it.
• Do not try to fix any fault where the manual specifies that the manufacturer must be contacted. This may void the
warranty or the service agreement.
• For minor faults, follow the manufacturer’s instructions closely to minimise further damage to the equipment.
• If you cannot fix a minor fault, follow the procedure for major faults.
• For major faults, complete an Equipment Fault Report.
• Submit the Equipment Fault Report to the Administration Officer who will notify the relevant equipment supplier.
• The Administration Officer will place an ‘Out of Order’ sign on the equipment item, showing when the fault will be
rectified.
• The Administration Officer retains all Equipment Fault Reports as a record of an item’s reliability.

Question 8: List four different types of software applications and give examples of each one.

Application software heaps to create and manipulate data, calculate figures, combine and coordinate resources
and more to benefits business.
1. Web browsers such as Google, Chrome, and Bing etc.
2. Microsoft products/applications such as office, word, Outlook etc.
3. Spreadsheet and database applications such as excel, that can assist in managing data
4. Project management software. This can be great to help with time management as well as keeping information for
projects organised and collated.