Aerol: Thank you for calling, My name is Aerol. How may I assist you today?
JP: Im really upset right now. I made a payment 3 days ago and now my bill went high. Can you help me
with this?
Aerol: Yes sir. I’ll be more than happy to help you with that. My apologies for the inconvenience sir. I
would probably feel the same way if I’m in your situation. But rest assure that all your concerns will be
heard and not taken for granted.
JP: That’s good to hear.
Aerol: For us to start, may I have the account number please?
JP:Sure. That’s 0123456789
Aerol: Just to confirm. That’s 0123456789
JP: Yes
Aerol: Thank you. Now for verification purposes may I have your name and date of birth please?
JP: Yes. My name is John Paul. I’m the account holder. Birthdate: September 1, 2000
Aerol: Thank you for that information Mr. John Paul. Please bear with me while I pull your account
details in my system.
JP: Sure
Aerol: Thank you for patiently waiting. I can see here that you did make a payment of 37 dollar last
February 14. That was 3 days ago via credit card. And good news!! You currently have 0 balance.
JP: Oh really? So why did I receive this bill? Is this wrong?
Aerol: No sir. The bill you that received was generated a week before you made a payment. That’s why
your latest payment had not been reflected yet. So now, you can ignore the amount indicated in the bill
and continue enjoying our quality service.
JP: Oh mygoodness, Thankyou!
Aerol: A few reminders sir. You can also manage your account by logging in to our website at www.
Buuu [Link]. It can give you update about latest offers and discounts that are available now.
JP: Sure. I will.
Aerol: Uhm just for a record sir. Can I ask you one more questions?
JP: Sure
Aerol: With a scale of 1-10. How would you rate my competency?
JP: Off course a 10!! You’re an angel.
Aerol: Oh thank you very much sir. Just doing my job. Would there be anything else I can help you with?
JP: No, you help me a lot. Thanks!
Aerol: Thank you for calling buuu tv. Enjoy your weekend
JP: You too bye!