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12 Steps of Restaurant Service Sequence

The 12 steps of sequence of service are: 1) Greet the guest with a smile within 10 seconds, 2) Check for reservations, 3) Seat the guest, 4) Suggest and serve aperitifs, 5) Take the food order, 6) Serve wine and beverages, 7) Serve bread, 8) Serve the food, 9) Clear plates, 10) Offer desserts, 11) Serve desserts and upsell coffee/liqueurs, 12) Present the bill and bid farewell. The document outlines the proper sequence and etiquette for serving guests in a restaurant.

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Daniele Salvo
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1K views4 pages

12 Steps of Restaurant Service Sequence

The 12 steps of sequence of service are: 1) Greet the guest with a smile within 10 seconds, 2) Check for reservations, 3) Seat the guest, 4) Suggest and serve aperitifs, 5) Take the food order, 6) Serve wine and beverages, 7) Serve bread, 8) Serve the food, 9) Clear plates, 10) Offer desserts, 11) Serve desserts and upsell coffee/liqueurs, 12) Present the bill and bid farewell. The document outlines the proper sequence and etiquette for serving guests in a restaurant.

Uploaded by

Daniele Salvo
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • 2. Check If Guest Has Reservation
  • 3. Seat The Guest
  • 1. Smile & Greet The Guest
  • 5. Take The Food Order
  • 6. Serve The Wine & Other Beverages
  • 4. Suggest & Serve Aperitifs
  • 8. Serve The Food
  • 9. Clear Plates
  • 7. Serve The Bread
  • 11. Serve Desserts & Upsell Coffee/Liqueur Coffees
  • 12. Present The Bill & Bid Farewell
  • 10. Offer Desserts

12 STEPS OF SEQUENCE OF SERVICE

1. SMILE & GREET THE GUEST


"How are you?" or How are
"Good Evening Sir/Madam "May I have your Name
you this morning/
welcome to _________" Please?"
afternoon/this evening?"
Greet within 10 seconds, Smile,
Eye Contact, Seek Guest Name

2. CHECK IF GUEST HAS RESERVATION


“Yes, we do have your table ready, would
Have you made any reservations for your you like to have a pre-dinner drink first at
lunch / dinner today Mr./ Mrs. Jones ?” the Pool Bar? We have a new
cocktail menu.”

3. SEAT THE GUEST


“ We have your table “Would you like the same table
ready for you please let “Where would you like to as yesterday (if available) or
me know if you are happy sit, Inside or Outside?” would you like to sit somewhere
with this table?” else afternoon/evening?”.
Offer chair assistance, Ladies &
Older People First
Serve Cold/Hot Towel

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12 STEPS OF SEQUENCE OF SERVICE

4. SUGGEST & SERVE APERITIFS


WATER "SPIRITS SOFTDRINKS
“Would you like to have “Would you like a single or a "Do you prefer with Ice or
STILL or SPARKLING double ____?” with No Ice?".
WATER?”
Remove used cold/hot towels

5. TAKE THE FOOD ORDER


“Would you like to try our Soup of
“Sir / Madam, may I repeat your order”
the Day XXX”?
“Sir / Madam, you have ordered XXX as a
“How would you like your steak to be starter and for main course the XXX.”
cooked?”
Serve from the right hand side, ladies
first unless there are children.
Ensure you have checked the order in
POS before sending to the kitchen

6. SERVE THE WINE & OTHER BEVERAGES


"Sir/Madam you odered the (NAME), (GRAPE), (YEAR)"
(Pour small amount for the host to try) "Please can you taste the wine

Serve from the right hand side,


ladies first, host last

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12 STEPS OF SEQUENCE OF SERVICE

7. SERVE THE BREAD

“Please enjoy our freshly baked bread with a selection of dips _______, _______ & ________”.

8. SERVE THE FOOD


Serve from the right hand side, ladies “ How is your ________?” or
"Madam/
first, host last. Sir this is the “Would you like some
________". cracked pepper?” “ Are you enjoying your
Use position numbers and announce _____?”
the food to the actual guest not to the
whole table.

9. CLEAR PLATES
Do not Stack Plates
Call away 2nd course when guests are ¾ through first course
Remove S&P, Cutleries, B&B Plates etc.

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12 STEPS OF SEQUENCE OF SERVICE

10. OFFER DESSERTS


“Would you like to have an
“Would you like some "Would you like to try our Irish coffee or perhaps a
dessert this evening?” ______for dessert? Brandy Alexander to finish
your evening with?”
If no dessert suggest liqueur
coffees or after dinner cocktails.
Provide Toothpicks.

11. SERVE DESSERTS & UPSELL


COFFEE/LIQUEUR COFFEES
"Would you like to have tea or coffee or
"Sir/Madam your ___________"
perhaps a liqueur coffee?"

Provide Toothpicks.

12. PRESENT THE BILL &


BID FAREWELL
“ Thank you for having dinner with us, enjoy the rest of your evening”.

Only provide the bill upon do not ask.


Verify signature if paying by credit card.
Ensure you bid or your colleague bid farewell to
the guest.

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12 STEPS OF SEQUENCE OF SERVICE Page 1 of 4 www.foodandbeveragetrainer.com 3. SEAT THE GUEST “ We have your t
12 STEPS OF SEQUENCE OF SERVICE Page 2 of 4 www.foodandbeveragetrainer.com 6. SERVE THE WINE & OTHER BEVERAGES
12 STEPS OF SEQUENCE OF SERVICE Page 3 of 4 www.foodandbeveragetrainer.com 9. CLEAR PLATES 8. SERVE THE FOOD
12 STEPS OF SEQUENCE OF SERVICE Page 4 of 4 www.foodandbeveragetrainer.com 12. PRESENT THE BILL &

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