Problem solving
*agenda
- The definition of problem
- Definition of problem solving
- Steps of problem solving
- Skills to use in problem solving
- Barriers to problem solving
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The definition of problem
❖ Problem is a difficult situation that
requires a particular solution.
❖ A question proposed for solution
or consideration.
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“problems call forth our courage and our
wisdom indeed, they create our courage and
wisdom , it is only because of problems we
grow mentally and spiritually” [Link] Peck
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▪ Steps of problem solving
1- Define the problem
2- Define the reason of the problem
3- search for all possible solutions
4- choose the best solution
5- evaluate the solution
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Skills to use in problem solving process
- Creativity
- Root cause analysis
- Effective listening
- Decision making
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• Barriers to problem solving process
1- failure to recognize the problem
2- making hasty choices
3- failure to consider all consequences
4- failure to consider the feasibility of the solution
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Thanks!
Any questions?