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E-Commerce Systems Overview

The document discusses electronic commerce (e-commerce) systems and processes. It defines e-commerce as the online process of developing, marketing, selling, delivering, servicing, and paying for products and services. It provides examples of business-to-consumer, business-to-business, and consumer-to-consumer e-commerce models. It also outlines major e-commerce processes like search and catalog management, access control and security, profiling and personalizing customers, content management, event notification, collaboration and trading, and electronic payment systems that e-commerce applications must implement to be effective.

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Razib Das
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37 views3 pages

E-Commerce Systems Overview

The document discusses electronic commerce (e-commerce) systems and processes. It defines e-commerce as the online process of developing, marketing, selling, delivering, servicing, and paying for products and services. It provides examples of business-to-consumer, business-to-business, and consumer-to-consumer e-commerce models. It also outlines major e-commerce processes like search and catalog management, access control and security, profiling and personalizing customers, content management, event notification, collaboration and trading, and electronic payment systems that e-commerce applications must implement to be effective.

Uploaded by

Razib Das
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Chapter 8

E Commerce System

1. The online process of developing, marketing, selling, delivering, servicing, and paying for
products and services.
2. Business selling to consumers at retail Web stores is an example.
3. Using an e-commerce portal for auctions by business customers and their suppliers is an
example.
4. Using an e-commerce Web site for auctions among consumers is an example.
5. E-commerce applications must implement several major categories of interrelated processes,
such as search and catalog management, in order to be effective.
6. Helps to establish mutual trust between you and an e-tailer at an e-commerce site.
7. Tracks your Web site behavior to provide you with an individualized Web store experience.
8. Develops, generates, delivers, and updates information to you at a Web site.
9. Ensures that proper e-commerce transactions, decisions, and activities are performed to serve
you more efficiently.
10. Sends you an e-mail when your e-commerce order has been shipped.
11. Includes matchmaking, negotiation, and mediation processes among buyers and sellers.
12. Companies that serve as intermediaries in e-commerce transactions.
13. A process aimed at improving the volume and/or quality of traffic to a Web site.
14. An e-commerce marketplace that may provide catalog, exchange, or auction service for
businesses or consumers.
15. Buyers bidding for the business of a seller.
16. Marketplace for bid (buy) and ask (sell) transactions.
17. The most widely used type of marketplace in B2C e-commerce.
18. The marketing or sales channel created by a company to conduct and manage its e-commerce
activities.
19. The processing of money and credit transfers between businesses and financial institutions.
20. Ways to provide efficient, convenient, and secure payments in e-commerce.
21. Companies can evaluate and choose from several e-commerce integration alternatives.
22. Web sites and portals hosted by individual companies, consortiums, or intermediaries that bring
together buyers and sellers to accomplish e- commerce transactions.
23. A component of e-commerce sites that helps customers find what they are looking for.

1) Electronic Commerce- The online process of developing, marketing, selling, delivering, servicing,
and paying for products and services

2) Electronic Commerce: Business-to-consumer (B2C)- Business selling to consumers at retail Web


stores is an example
3) Electronic Commerce: Business-to-business (B2B)-Using an e-commerce portal for auctions by
business customers and their suppliers is an example
4) Electronic Consumer: Consumer-to-consumer (C2C)-Using an e-commerce Web sites for
auctions among consumers is an example

5) E-Commerce processes--E-commerce applications must implement several major categories of


interrelated processes, such as search and catalog management, in order to be effective

6) E-Commerce process: Access control and security- Helps establish mutual trust between you
and an e-tailer at an e-commerce site

7) E-Commerce process: Profiling and Personalizing-Tracks your web site behavior to provide you
with an individualized Web store experience

8) E-Commerce process: Content and catalog management--Develops, generates, delivers, and


updates information to you at a Web site

9) E-Commerce process: Profiling and personalizing--Ensures that proper e-commerce transactions,


decisions, and activities are performed to serve you more efficiently

10) E-Commerce process: Event notification--Sends you an e-mail when your e-commerce order as
been shipped

11) E-Commerce process: Collaboration and trading-Includes matchmaking, negotiating, and


meditation processes among buyers and sellers

12) Infomediaries -Companies that serve as intermediaries in e-commerce transactions

13) Search engine optimization--A process aimed at improving the volume and/or quality of traffic
to a Web site

14) E-Commerce marketplaces: Portal--An e-commerce marketplace that may provide catalog,
exchange, or action service for businesses or consumers

15) E-Commerce marketplaces: Auction--Buyers bidding for the business of a seller

16) E-Commerce marketplaces: Exchange--Marketplace for bid (buy) and ask (sell) transactions

17) E-Commerce marketplaces: Catalog--The most widely used type of marketplace in B2C e-
commerce

18) E-Commerce Channel--The marketing or sales channel created by a company to conduct and
manage its e-commerce activities

19) Electronic Funds Transfer (EFT)-The processing of money and credit transfers between
businesses and financial institutions
20) E-Commerce Process: Electronic payment Systems -Ways to provide efficient, convenient, and
secure payments in e-commerce

21) Clicks-and-bricks strategy--Companies can evaluate and choose from several e-commerce
integration alternatives

22) E-commerce Marketplaces--Web sites and portals hosted by individual companies, consortiums,
or intermediaries that bring together buyers and sellers to accomplish e-commerce transactions

23) E-Commerce process: Search management--A component of e-commerce sites that helps
customers find what they are looking for

Common questions

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Electronic payment systems enhance the security and efficiency of e-commerce transactions by providing secure, encrypted platforms for transferring funds, which reduces fraud risk . They facilitate convenient and direct financial interactions between consumers and businesses, streamlining the checkout process and improving customer satisfaction .

Infomediaries play a crucial role in e-commerce transactions by acting as intermediaries that provide information and facilitate interactions between buyers and sellers . They enhance transaction efficiency, reduce market frictions, and offer value-added services such as data analysis and targeted marketing, benefiting businesses by increasing the reach and effectiveness of online commerce .

E-commerce processes establish mutual trust through access control and security mechanisms that ensure secure interactions between consumers and e-tailers . These processes involve authentication measures and encryption techniques to protect user data and transactions, thereby fostering a safe shopping environment .

A catalog marketplace is distinguished by its structured product listings that provide detailed information about items offered by sellers . It is widely used in B2C e-commerce because it allows consumers to easily browse, compare, and purchase products in a user-friendly environment, supporting consistent and reliable shopping experiences .

E-commerce portals facilitate auction services by providing a unified platform where businesses and consumers can participate in competitive bidding environments . They offer tools for listing items, managing bids, and secure payment options, thus streamlining the auction process and enhancing the accessibility and efficiency of conducting and managing auctions online .

Search engine optimization (SEO) contributes to e-commerce success by improving the volume and quality of traffic to a website . By enhancing a site's visibility in search engine results through keywords and content optimization, businesses increase their reach to potential customers, leading to higher conversion rates and sales performance .

E-commerce processes personalize the consumer's web store experience by tracking web behavior to deliver individualized content and store layouts. Profiling and personalizing ensure efficient transaction management and customized recommendations relevant to consumer preferences . This approach helps businesses enhance consumer engagement and satisfaction .

The clicks-and-bricks strategy impacts e-commerce businesses by allowing them to integrate online and offline presence, providing a seamless customer experience . This approach combines the convenience of online shopping with the tangible benefits of physical stores, such as immediate product availability, and supports strategic advantages by broadening market reach and reducing operational vulnerabilities .

Key interrelated processes for effective e-commerce applications include search and catalog management, profiling and personalizing, content and catalog management, event notification, and collaboration and trading . These processes are important because they enhance user experience, improve transaction efficiency, and support personalized marketing strategies, enabling businesses to effectively meet online consumer demands .

Matchmaking, negotiation, and mediation processes are essential in e-commerce for facilitating effective collaboration and trading by connecting relevant buyers and sellers, facilitating terms of sale, and resolving conflicts . These processes ensure that e-commerce platforms can support diverse transactions through efficient, timely, and fair negotiations, enhancing marketplace dynamics and trust .

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