Unit 3
1 Progress test
Working with words Business communication
Which continent or world region are these countries in? Complete the missing words in 21–30.
1 Hungary, Sweden 21 Can I o some mobile phones, please?
2 Nigeria, Botswana 22 A Can you s that?
3 Ecuador, Argentina B Sure. It’s Hotel A-R-N-O.
4 Canada, the USA 23 A Can you send me the prices?
5 Pakistan, Japan B Yes, of c .
24 A Can I have item AD11T?
Match sentences from a phone caller (6–10) to the B I’m s , but it isn’t in stock at the moment.
workplace he/she calls (a–e).
25 A Can I c the product code? Is it GL20?
6 ‘Can I speak to the Warehouse Manager about our B Yes, that’s right.
delivery, please?’
26 Can you c my order by email?
7 ‘Is Mike there? I’m calling about the new product he’s
27 Sorry, can you s that more slowly?
developing.’
28 Can you g me your name again, please?
8 ‘Hello, can I have a price for item R-33, please?’
29 We’ll deliver tomorrow. Thanks for your o .
9 ‘Hello, I have the new parts for Production. Do you need
them today?’ 30 A Can you say that again?
10 ‘Could I leave a message for the Head of B S . It’s H-O-R-I.
Administration?’
Result ___________ / 3 0 marks
a Sales office
b Factory
c Head office
d R&D centre
e Distribution centre
Language at work
Complete the three conversations with words from
the list.
any Are there there’s
Is there there are
there isn’t a some
an there aren’t
Conversation 1
A 11
a Thai restaurant in the city
centre?
B Yes, there is. The Blue Boat.
A Is it good?
B Yes, not bad. There are 12 nice
fish dishes. But there aren’t 13
parking spaces in the centre. So take the bus.
Conversation 2
A Can I help you?
B Yes, is there 14 coffee machine
here?
A Yes, 15 two actually. There’s
one in the canteen and there’s another in the factory.
B 16 any in this building?
A No, 17 . Sorry!
Conversation 3
A Hello, is there 18 Internet café
near this hotel?
B No, 19 . But take the number
32 bus to the centre – 20 a bus
stop at the end of this road.
Business Result Second Edition Elementary © Oxford University Press PHOTOCOPIABLE
Unit 3 Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then copy and use the
Speaking test results form to evaluate each student’s performance. You can then cut out the results and give them to
the students.
cut along this line
Student A Student B
1 You want to order some desks for your office. 1 You work for Maston Ltd. Answer Student A’s phone call.
Call Maston Ltd and give your order. Remember Product 934SD is in stock. You can deliver on Friday. Check the
to start and end the call correctly: delivery address.
• 3 office desks (product code 934SD)
2 You want to order some paper for your office. Call Office
• you want delivery to your office this week
Warehouse and give your order. Remember to start and end the
• use your own name, company name and address call correctly:
2 You work for Office Warehouse. Answer Student • 8 boxes of everyday paper (product code XY8834) and 3 boxes of
B’s phone call. Product XY8834 is in stock, but premium paper (product code XY9822)
product XY9822 is out of stock now. You can • you want Office Warehouse to confirm your order by email
deliver it only next week. Check the caller’s • use your own name, company name, address and email address
email address.
Unit 3 Speaking test results
Use these forms to evaluate the students.
cut along this line
Yes, but Yes, did Yes, but Yes, did
Didn’t do Didn’t do
Student A with some this very Student B with some this very
this this
Can the student …? mistakes well Can the student …? mistakes well
(0 points) (0 points)
(1 point) (2 points) (1 point) (2 points)
start and end start and end
the call the call
place an order place an order
ask about ask about
delivery delivery
give their address give their address
take an order take an order
Result / 10 marks Result / 10 marks
cut along this line
Business Result Second Edition Elementary © Oxford University Press PHOTOCOPIABLE
