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E-Governance Effectiveness Survey Questionnaire

The document is a survey questionnaire aimed at identifying important factors for effective e-governance. It contains 3 parts: Part 1 asks respondents to rate on a 5-point scale the importance of various factors like ICT infrastructure, accessibility, transparency, and language preferences for effective e-governance. Part 2 asks respondents to rate initiatives like regular website updates, e-governance education, and employee training on another 5-point scale. Part 3 asks respondents to rank in order of priority services provided by the government like land records, bill payments, civic services, inquiries and application forms.

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Sabri Binkasim
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181 views2 pages

E-Governance Effectiveness Survey Questionnaire

The document is a survey questionnaire aimed at identifying important factors for effective e-governance. It contains 3 parts: Part 1 asks respondents to rate on a 5-point scale the importance of various factors like ICT infrastructure, accessibility, transparency, and language preferences for effective e-governance. Part 2 asks respondents to rate initiatives like regular website updates, e-governance education, and employee training on another 5-point scale. Part 3 asks respondents to rank in order of priority services provided by the government like land records, bill payments, civic services, inquiries and application forms.

Uploaded by

Sabri Binkasim
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

1|Page

Survey questionnaire
Objective: To identify the important factors responsible for effective
E-governance
Respondent Profile
Age : Education profile :
Occupation: Living area(urban/semi-urban/rural):

PART 1: Please indicate on a 5-point scale the importance of the


following factors in efficient working of the e-governance:
[Link] Factors Improtance
Lowest Highest
1 2 3 4 5
1 ICT(Information & communication technology) ie
IT infrastructure
2 Accessibility(call centres, e-seva centres)
3 Administration(decentralization/delegation of
authority to lower hierarchical levels)
4 Transparency(of government activities )
5 Knowledge management(Internal network to
share information among departments)
6 Preference for English language in the websites
7 RTI (Right to information) initiatives viz.
registering complaints etc.
8 Operator-independent kiosk units (as in Self
operating ATM Machines)
9 Kiosks (operated by skilled operators)

PART 2:Please indicate on a 5-point scale the importance of the


following initiatives in efficient working of the e-governance:
[Link] Initiatives Lowest Highest
1 2 3 4 5
1 Updating information on internet sites on a
regular basis
2 e-governance as a course of study in colleges

3 Training of employees who directly/indirectly


come in contact with the consumers/citizens
4 Knowledge management practices for employees
5 Operator-independent kiosk units (as in Self
operating ATM Machines)
6 Availability of local content and information/ Use
of local language
7 Need for awareness of e-governance services to
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the citizens

PART 3:Citizen’s opinion about priority of use of government


institutions & their services:
S. Factor Items Low high
no
1 Basic services & Land Records, Registration
public utility services & Transfer of property,
PropertyTax, revenue cases
2 Utility Bill Payment – Electricity,water,sewer,
phone, mobile,income tax
3 Municipal / Civic trade licenses,Birth &death
Services certificates, passing of
building plans
4 Simple enquiries Department informations,
services offered etc.
5 Blank applications passport,electricity&phone
connections, caste&income
cert., scholarships etc
6 Police station for FIR
registration complaint

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