Dr.

Issac George
Mob:9947321212
 To familiarize the students with the concept of
information systems in organizations.
 It provides the students an overview of the
various business applications of IT.
 The students will get familiar with related
concepts of Management Information Systems
such as IT strategy, E-commerce, Business
Process Integration with IT, Decision Support
Systems, Managing IT Function and Ethical and
security issues in the networked world.
 Helps the students in understanding how a
manager gets information in the core areas of
Management with the help of Information
Technology in an organization
 Helps the students in understanding how a
manager gets information in the core areas of
Management with the help of Information
Technology in an organization
INTERNAL EXTERNAL
 Seminar Topics Roll No:/Date
e-business-e-commerce models, successful
ecommerce companies
communication in organisations - types of
communication - decision making with
communication technology
EBusiness
Applications and E-governance
ethics and society, ethical responsibility of
business professionals
Business Process Re-engineering
(BPR) – BPR versus
continuous improvement
Application of MIS in Service Unit
4-Oct-20 5
 Seminar Topics Roll No:/Date
Security and ethical challenges: IT security, ethics
and society, ethical responsibility of business
professionals
Application of MIS in Manufacturing Unit
cyber crime: hacking and cracking, cyber theft,
cyber terrorism, Unauthorized use, software
piracy, theft of IP.
computer virus, adware and spyware, privacy
issues, health issues, societal issues-cyber
security and cryptography: security management
tools, cryptographic keys, encryption, firewalls-
Denial of service attacks, e-mail monitoring,
virus defenses, other security measures-system
controls and audits

Students are directed to submit the report and the soft copy two
days before the seminar presentation
N.B: Students are requested stick on the date as mentioned, if
that day class is cancelled then the students are requested
4-Oct-20
to take 6
 REFERENCES….

•O’Brien, James and George Markas. Management

Information Systems(10/e). McGraw Hill
(2010).Author, “Title”, Publisher, edition, Year.

Pearlson, K. E., Saunders, C. S., & Galletta, D. F.

Managing and using information systems: A
strategic approach. John Wiley & Sons(2019).
 Group Assignment-
 Identify an internet business based company
and study its operations in detail.
 Example: Flipkart, Times jobs etc…., Geojit
 Submission date: 16/11/20

Students are directed to submit the report.

The members in this group will be the same as that of the seminar
Each group has to take one company which has not taken by any
other group.
 Information systems in modern organization.
 Types, Roles IS
 Managerial Challenges of IT
 Components of IS
 Strategic use of IT-
 Value chain and strategic IS- using IT for
creating strategic advantage for business-
trends in MIS
 e-business-e-commerce models, successful
ecommerce companies.
 An information system (IS) is a set of components
that work together to manage data processing
and storage.

 Its role is to support the key aspects of running

an organization, such as communication, record-
keeping, decision making, data analysis and
more.

 Companies use this information to improve their

business operations, make strategic decisions
and gain a competitive edge.
[Link]
 An information system is a group of
interrelated components that work to carry
out input, processing, storage, output and
control actions in order to convert data into
information that can be used to support
forecasting, planning, control, coordination,
decision making and operational activities in
an organization.

Source: different types of information [Link]

 An information system can be defined
technically as a set of interrelated
components that collect (or retrieve), process,
store, and distribute information to support
decision making, coordination and control in
an organization.
 In addition to supporting decision making,
coordination, and control, information
systems may also help managers and workers
analyze problems, visualize complex
subjects, and create new products
Source: different types of information [Link]
 Information systems typically include a
combination of software, hardware and
telecommunication networks.
 For example, an organization may use customer
relationship management systems to gain a
better understanding of its target audience,
acquire new customers and retain existing
clients.
 This technology allows companies to gather and
analyze sales activity data, define the exact
target group of a marketing campaign and
measure customer satisfaction.
[Link]
 Making Decision:
 Strategic Information Systems
 Knowledge Management Systems
 Operation Management
 Executive Support Systems
 Decision making is data intensive.
 The management needs various reports,
documents, analysis and direct
communication in order to get prepared for
making an effective decision.
 The data collected, compiled and presented
in a simple way helps the manager to
understand the position of the organization
and take appropriate decision
 It applies information technology (IT) with
the firm’s product, service, and business
process to help the organization to gain a
strategic advantage over the competition.
 Information system helps in taking strategic
initiatives for competition in the market

[Link]
 Knowledge management systems are
knowledge-based information systems that
support the creation, organization, and
dissemination of business knowledge to
employees and managers throughout a
company [1].Knowledge management is the
deployment of a comprehensive system that
enhances the growth of an organization's
knowledge

Source: different types of information [Link]

page 06
 Expert systems are Knowledge-based
systems that provide expert advice and act as
expert consultants to users.
 Expert system is a computer program that
tries to emulate human reasoning.
 Expert System is a set of computer programs
that perform a task at the level of a human
expert
 It focuses on an operational and managerial
applications in support of business like
accounting and marketing.
 In today’s business world, there are varieties
of information systems such as transaction
processing systems (TPS), office automation
systems (OAS), management information
systems (MIS), decision support system (DSS),
and executive information systems (EIS),
Expert System (ES) etc . Each plays a different
role in organizational hierarchy and
management operations.
 Transaction processing systems (TPS) are the
basic business systems that serve the
operational level of the organization.
 A transaction processing system is a
computerized system that performs and
records the daily routine transactions
necessary to the conduct of the business

Source: different types of information [Link]

page 4
 Process control systems is Monitor and
control industrial or physical processes.
 A process control system comprises the
whole range of: equipment, computer
programs, operating procedures.
 For example, a petroleum refinery uses
electronic sensors linked to computers to
monitor chemical processes continually and
make instant (real-time) adjustments that
control the refinery process.
 Manufacturing and production systems deal with
the planning, development, and maintenance of
production facilities; the establishment of
production goals; the acquisition, storage, and
availability of production materials; and the
scheduling of equipment, facilities, materials,
and labor required to fashion finished products
 Improve the process and the efficiency of a
manufacturing system, thus raising quality of
products and lowering the manufacturing costs.
cts.
 Office automation systems are one of the most
widely used types of information systems that
will help managers control the flow of
information in organizations.
 Office automation systems are other types of
information systems are not specific to any one
level in the organization but provide important
support for a broad range of users.
 Office information systems are designed to
support office tasks with information technology.
Voice mail, multimedia system, electronic mail,
video conferencing, file transfer, and even group
decisions can be achieved by office information
systems
 Management information systems are a kind
of computer information systems that could
collect and process information from
different sources in institute decision making
in level of management.
 Management information system is type of
information systems that take internal data
from the system and summarized it to
meaningful and useful forms as management
reports to use it to support management
activities and decision making.
 Decision Support Systems are a Kind of
organizational information computerize
systems that help manager in decision
making that needs modeling, formulation,
calculating, comparing, selecting the best
option or predict the scenarios.
 Decision-support systems are specifically
designed to help management make
decisions in situations where there is
uncertainty about the possible outcomes of
those decisions.
 The sales and marketing function is responsible
for selling the organization's product or service.
 Marketing is concerned with identifying the
customers for the firm's products or services,
determining what they need or want, planning
and developing products and services to meet
their needs, and advertising and promoting
these products and services.
 Sales are concerned with contacting customers,
selling the products and services, taking orders,
and following up on sales. Sales and marketing
information systems support these activities
 A financial management information system
provides financial information to all financial
managers within an organization.
 Financial decisions are typically based on
information generated from the accounting
system .
 The fundamental task of accounting software is
to automate the routine chore of entering and
posting accounting transactions.
 Human Resources Information Systems are
process of producing, organizing, storing and
distributing manpower information to help the
organization managers at various levels, in
order to make proper decisions.
 Human resources information systems support
activities such as identifying potential
employees, maintaining complete records on
existing employees, and creating programs to
develop employees' talents and skills .
 Information system and Information
Technology are different things but they are
closed related.
 For example, excel is a technology while
financial statements produced with its help
the system.

[Link]
 Employee buy-in and fostering an open work
environment
 Finding the right employees
 The internet and e-commerce
 Cyber security
 Spamming
 Virus threat
 The ability to connect large numbers of
computers on a single network, known as cloud
computing.
 One of the thorniest issues is who owns the data
and how the provider is supposed to keep it --
which is an important concern in law
enforcement.
 Debate also persists about whether companies
are better off letting their staff manage the data
or dealing with a cloud vendor who is specially
certified in security protocols affecting the
medium.
[Link]

 Hardware
 Software
 Telecommunication
 Databases and Networks
 Human Resources
 A database is a place where data is collected
and from which it can be retrieved by
querying it using one or more specific
criteria.
 A data warehouse contains all of the data in
whatever form that an organization needs.
 Databases and data warehouses have
assumed even greater importance in
information systems with the emergence of
“big data,” a term for the truly massive
amounts of data that can be collected and
analyzed
[Link]
[Link]
 The people that are needed to run the system
and the procedures they follow so that the
knowledge in the huge databases and data
warehouses can be turned into learning that
can interpret what has happened in the past
and guide future action.
 A strong IT strategy provides a blueprint of
how technology supports and shapes the
organization's overall business strategy.
 Its strategic goals should mirror business
projects and take into account the needs
of key stakeholders including employees,
customers and business partners.
 The It offers a number of alternatives having
varying costs.
 The cost differ due to the difference in the
architecture of the hardware, capability of the
software and different configurations etc.
 In addition to the cost factor, data
management, organization structure and its
information needs influence the information
technology decision.
 Business
Goals
and
Mission
Technical Issues Financial Implications

Mission Critical
Applications

Mission Critical Applications

Management Style and Culture

Work Style and Culture

Business Operations

Technology
 Support Innovation
 Improve Responsiveness
 Increase Collaboration
 Enhance Customer Insight
 Introduce New Business Models
 Cloud computing enables organizations to
rent additional IT resources during the
development project on a pay-as-you-go
basis, rather than investing in fixed
resources.
 Cloud computing enables organizations to
scale up their IT resources quickly in
response to changing market conditions.
 Organizations that offer products and
services online may find it difficult to handle
a surge in traffic, which could result in lost
business.
 Adding resources from the cloud provides a
strategic advantage by enabling them to
respond to changes in demand, increase
revenue and maintain customer satisfaction.
 IT solutions that improve collaboration in an
organization can provide an important
competitive advantage. Issuing field service
teams with smartphones, for example, enables
service engineers to provide a faster, more
efficient service to customers.
 Engineers working on a customer site can set up
voice or video conference calls with product or
technical experts at headquarters to discuss and
resolve a complex issue, rather than delaying a
repair.
 Offering customer superior service provides a
strategic advantage by differentiating an
organization from competitors.
 Collecting and analyzing data to gain
greater insight into customers’ needs and
preferences provides a strategic advantage.
By using powerful analytics software,
organizations can develop customized
offers and personalized communications
that help to increase customer satisfaction
and foster loyalty.
 Organizations can use IT to make strategic
changes to their business models.
 A company that traditionally sold products
through retail outlets might use IT to
develop an e-commerce model that enables
it to reach a wider market, reduce its
distribution costs and offer a more
convenient service to customers.
 THANK YOU………………..

Prepared By:
Dr. Issac George
9947321212