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Zubaida's Order Confirmation & Support

The document contains multiple messages from Zubaidas regarding customer orders. Many messages indicate that the customer's number is not reachable or the order has not been confirmed/verified. Some messages provide order tracking details or say the order has been placed/dispatched. Others notify that the order will be cancelled if not confirmed or paid for within a certain time.

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Asra Fatima
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32 views20 pages

Zubaida's Order Confirmation & Support

The document contains multiple messages from Zubaidas regarding customer orders. Many messages indicate that the customer's number is not reachable or the order has not been confirmed/verified. Some messages provide order tracking details or say the order has been placed/dispatched. Others notify that the order will be cancelled if not confirmed or paid for within a certain time.

Uploaded by

Asra Fatima
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Dear Customer,

I hope you're doing well. Since you are one of our loyal customers, so this is to inform you
that we have just refilled our website with some new stuff. We would love to see you
shopping here again. Here is the link to our website 

[Link]

Have a nice day!

Regards,

Zubaida’s | JS Group

Helpline: +92 321 2000 561

Email: info@[Link]

Dear Customer,

Your Order# 24328 has been successfully placed on our website. However, you haven't
verified it yet. In order to proceed further, Kindly contact on the mentioned number given
below, otherwise your order will be automatically cancelled.

Regards,

Zubaida’s | JS Group

Helpline: +92 321 2000 561

Email: info@[Link]
Dear Valued Customer,

Thank you for contacting us. Inconvenience is regretted. Please be noted that we have taken up this matter with
concerned team. It is requested to please hold for complete details.

Easy Paisa Account | Account Number 0321 - 2000272

2. JAZZ Cash Account | Account Number 0321 - 2000272

3. Inter Bank Funds Transfer | Title of Account Abdul Samad & Co | Account Number 0302-1003717893 | IBAN
PK78ALFH0302001003717893

Please be noted that your order will be deleted automatically by our system if not paid before 12 a.m. may 12th,
2020.

Dear Concern,

Our order booked under the CN # 779920700577 is not delivered yet to the customer and shows the current status "
In transit" which was last updated on 24th November 2020. After that status has not been [Link] update and
deliver it to the customer ASAP.

Dear Customer,

You placed an order # 21382 at Zubaida's (Abdul Samad & Co) which was dispatched on 2 December 2021. Your
order is scheduled for delivery for today. Kindly contact TCS for the follow up of your order. Further, If you have any
other queries related to this order or any other queries, please feel free to contact us. We will be glad to serve you.

Tracking No: 779920700531

[Link]

Thank You.
Regards,

Zubaidas | JS Group

Zubaidas Helpline: 0321 2000 561 , +92 321 2000 397, +92 321 2000 242

TCS Helpline: + 92 21 111 123 456

Email: info@[Link]

Dear Customer,

You placed an order # 21382 at Zubaida's (Abdul Samad & Co) which was dispatched on 24th November 2020. We
have received your parcel as a return and upon tracking it shows the status “Refused delivery”. Kindly contact TCS
for the follow up of your order. Further, If you have any other queries related to this order or any other queries, please
feel free to contact us. We will be glad to serve you.

Tracking No: 779920700531

[Link]

Thank You.

Regards,

Zubaidas | JS Group

Zubaidas Helpline: 0321 2000 561 , +92 321 2000 397

TCS Helpline: + 92 21 111 123 456

Email: info@[Link]

Dear Customer,

Your Order# 100000116 has been successfully placed on our website. However, you haven't verified it yet. In order
to proceed further, kindly verify your order otherwise it would be cancelled automatically by the system.

Regards,
Chicco Pakistan

Helpline: +92 321 2000 561

Email: [Link]@[Link]

Dear Customer,

Your Order# 21457 has been successfully placed on our website. We have received payment of PKR 5,230 against
this order and your order is in process. You will receive your order in 5-6 working days.

Thank you.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Email: [Link]@[Link] 

Dear Customer,

I hope this finds you well. As your number wasn’t reachable your order isn’t confirmed yet. Kindly get in touch with us
to confirm your order within 2 days otherwise it will be cancelled.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 571

Email: [Link]@[Link]

Dear Customer,

Your order is not confirmed yet, your number is not reachable. Kindly reply to this email or contact us to confirm your
order. If you don't reply within 2 days then your order will automatically be cancelled.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 397

Email: [Link]@[Link]
Dear Customer,

We are continuously calling you regarding the update of the order # 21231 but your number is
not reachable. Please reach out to us as soon as possible otherwise your order will automatically
be cancelled.

Regards,

Zubaidas | JS Group

Mob: +92 321 2000 561

Email: [Link]@[Link]
Dear Customer,

We are continuously calling you regarding the update of the order # 28148 but your number is
not reachable. Therefore, we are cancelling your order. If you're still interested then kindly place
your order again

[Link]

Regards,

Zubaidas | JS Group

Mob: +92 321 2000 561

Dear Customer,

We are continuously calling you regarding the delivery of the order # 22828 but your number is powered
off. Please reach out to us as soon as possible on the given number mentioned below. Otherwise, your
order will be cancelled automatically by the system.

Regards,

Zubaida's | JS Group

Mob: +92 321 2000 561

Email: [Link]@[Link]

Dear Customer,

We are continuously calling you regarding the update of the order #21905 but your number is not
reachable. Please reach out to us as soon as possible on the given number. Otherwise it would be
automatically cancelled by the system.
Regards,

Zubaidas | JS Group

Mob: +92 321 2000 561

Email: [Link]@[Link]

customer is not receiving call regarding the information that cod is suspended and they have to only do
bank transfer

Dear Customer,

The given contact number you have mentioned is incorrect. Kindly send us your correct contact number.
So, we can further contact you for any query.

Regards, Zubaida's

Contact No: 03212000397

Email Address: estore@[Link]

Dear Customer,

I hope this finds you well. This is to notify that our team has been trying to reach you but your number is
unresponsive. Kindly get in touch with us to confirm your order as soon as possible.

Regards,

Zubaidas Team

Helpline: 0321200397

Email: [Link]@[Link]

Dear Customer,

You placed an order # 18809 at Zubaida's which was dispatched on 15th July 2020 . Upon tracking your order, we
got to know that it was a refused delivery. We are continuously calling you regarding this matter but your number is
not reachable. Therefore, If you are still willing to have this order now please reach out to us within two days
otherwise your order will be cancelled.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 397, 0321 2000 561

Email: [Link]@[Link]

Remaining

Customer placed the order twice. Order linked 20641 is linked as the payment was received for this order. Giving
20% off as he placed the previous order on 15 Aug 2020 at the time of Azadi sale.

We love our customers and would like to see you back soon.

We hope this email finds you well and thank you for giving us your time. 

Thanks & Regards,

Further, If you have any other queries related to this order code or any other queries, please
don't hesitate and reply. We will be glad to help you out.
Thank you for reaching out to us. Apologies for getting back to you so late.
 
We are terribly sorry for all the inconvenience we might have caused you.

Thank you for your time. Have a nice day ahead!

No excuses though, we messed up and are sorry about it.

In order to ensure that this does not happen again we are escalating this issue to our
department of restaurant management which will ensure the restaurant compliance.
Looking into your order details as order no # we can see that your order was cancelled due to
product unavailable. It's really sad but sometimes orders get cancelled due to circumstances
beyond our help. Every customer experience is an opportunity for us to improve so kindly bear
with us.
Dear Customer,

Thank you for contacting us for the enclosed matter below.

First and foremost, please accept our apology for inconvenient caused. Further, we have taken initiative
on your highlighted concern and are currently in coordination with our team to provide you quick
resolution in this regard.

You can expect a response from us soon on the status of the issue.

Dear Customer,

Inconvenience caused is deeply regretted. Please be informed that your provided detail has been
forwarded to concern operations for follow up. You are requested to please hold for further updates.

Dear Customer,

Reference to your complaint we have sent the reminder to our concerned authorities for early updates
on this matter. Please hold for further updates.

Dear Customer,

It is to update that subject matter has once again escalated to pertinent authorities. We are constantly
working on it. Your patience is much appreciated.
Dear Customer,

Please be informed that your payment of Rs.3,055.00 is due on us. The concerned person who refunds transactions
is out of the city at the moment. They will, most probably, return by next week. Your cooperation will be needed in this
regard. Also please provide us with an alternate number to contact you; as your mentioned number was not
reachable. Apologies for any inconvenience caused.

Looking forward for your positive response.

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Email: [Link]@[Link] 
Dear Customer,

Apologies for any inconvenience caused. Please be informed that your payment of Rs.2,235 is due on us.
Your details has been forwarded to the concern department for the refund. Your cooperation will be
needed in this regard.

Looking forward for your positive response.

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Dear Concern,

As per the order # 21879 customer has placed the order for the article BS-0088043 (Baby Stroller
Reversible Handle - Black C-18D) and payment has been received against this order but this article is out
of stock. So we gave the option to the customer and she has selected the article 0090784(Baby Stroller
Reversible Handle - Acid Blue C-18D). Kindly remove the 1 piece of the article 0090784 from the e-store
inventory.

Thank You.

Dear Concern,
Dear Valued Customer, Thank you for contacting us regarding the highlighted matter. Inconvenience is regretted. Please be
noted that we have taken up this matter with concerned team. It is requested to please hold for complete details.

Please decrease the  quantity of the article # 66686 from the E-Store Inventory by one .

Dear Customer,

We regret to inform you that the article # 48686 (Hobby Life Rectangular Trend Storage Box 3 Pack 1.2 Lt-02 is not
available. We will dispatch the remaining articles within 4-5 working days and your total bill is now of Rs. 4560.
Apologies for any inconvenience caused.

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Email: [Link]@[Link]

Dear Concern,

Our order booked under the CN # 77230807755 is not delivered yet to the customer and shows the current status
"Undelivered due to incorrect address". As per the customer, Tcs is giving fake reasons, kindly deliver it to the
customer on the same address.

Dear Nafeesa thank you for confirming your COD order 22387. We will notify you once the order is
shipped. Happy Shopping! :)
Dear Customer,

Thank you for contacting us J

As per your request, We have cancelled your previous order and generated a new order id # 22475-1 .
Promo code has also been added to it. Now, your total bill is of Rs. 6,250. It will take almost 4-5 working
days to deliver. Further, if you have any other queries, please feel free to contact us. We will be glad to
serve you J

Happy Shopping! J

Thank You.

Regards,

Zubaidas | JS Group

Zubaidas Helpline: 0321 2000 561 , +92 321 2000 397

Dear Customer,

Thank you for contacting us regarding the highlighted matter above.

First and foremost, please accept our apology for inconvenience caused. Further, that complaint has
once again escalated to pertinent authorities and we are currently in coordination with our team to
provide you quick resolution in this regard. But this might take almost one week because currently our
campaign is going on in Karachi. . Your patience is much appreciated.
Looking forward for your positive response.

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Email: [Link]@[Link]

Dear Customer,

We are really sorry for the inconvenience caused. In order to resolve your complaint, please visit our
any nearest outlet in Karachi and you can easily get this article exchange from there. If in case, this
article is not available then you can purchase any other article in the same price range. We ensure that
this will not happen again in the future.

Looking forward to see you again at Graco baby shop (Zubaida’s) 

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561

Thank you for writing to us and please accept our apologies for the delayed response.

In correspondence to your email, please be noted that the subject matter has been forwarded to the
concern team, in order to facilitate you.
For further information, please feel free to contact our helpline on (021) 111 123 456.

Dear Customer, I hope this finds you well. This is to notify that our team has been trying to reach you
but your number is unresponsive, hence we were forced to cancel your order. We love our customers
and would like to see you back soon
Hi! I'm a representative of Zubaid'as E-store.

You have placed an order with us #12567

The Hobby Life Multi box you ordered s currently out of stock.

Should we send you the Graco Booster only ?

Arrangement

Hey, unfortunately the scoop is only available in blue color, we tried to call you several times but you haven't received
our call. Kindly confirm if you want blue bucket and scoop then it can be arranged.

Regards

Zubaida's

Thank you for your time and again sorry for delay but

We regret to inform you that the articled you ordered (Romper for Boys multi stripes & Vest Plain for Baby Pack of 3
Plastic Button White)are not available. We are really sorry for the inconvenience caused. But we have to cancel your
order.

Our website needs working. It has been showing the products that are out of stock with us. We are trying to update
the website as soon as possible so our customers could get the best service. If you plan to order in future, you can
WhatsApp us, we can tell you the availability within the same day so you don't have to wait. Our website needs
working. It has been showing the products that are out of stock with us. We are trying to update the website as soon
as possible so our customers could get the best service. If you plan to order in future, you can WhatsApp us, we can
tell you the availability within the same day so you don't have to wait.

Dear Customer,

We regret to inform you that the article # 105027 (sleep suit) is not available. Apologies for any inconvenience
caused. Therefore, we are cancelling your order.

Thank You.

Regards,

Zubaidas | JS Group

Helpline: +92 321 2000 561


Email: [Link]@[Link]

Common questions

Powered by AI

Order cancellations at Zubaida's primarily arise due to unverified orders, unreachable customer contact information, or unavailable stock . To manage these cancellations and secure future engagement, they provide customers with clear instructions on verification and contact processes, promptly notifying them of stock status, and sometimes offering incentives or alternatives when orders cannot be fulfilled as expected . This proactive communication aims to minimize negative experiences and foster continued relationships with customers .

Zubaida's faces several customer service challenges including communication issues with unreachable customers, order verification, and stock availability discrepancy . They address these issues by encouraging customer contact through various channels, prioritizing order verification prior to processing, and taking initiatives to update their website reflecting current stock levels accurately . Additionally, they attempt to manage customer dissatisfaction by offering direct contact options such as email and helpline numbers for faster resolution .

Zubaida's adopts multiple communication strategies to enhance interactions with unreachable customers. They use email, helpline, and order confirmations to ensure every possible contact avenue is utilized . For unreachable customers, they suggest direct interactions through email replies or visiting physical outlets for resolution . Furthermore, they actively encourage customers to update contact details and provide alternative communication options to avoid order cancellations or delays .

Zubaida's manages customer expectations through transparent communication about order statuses, estimated delivery times, and contact details for queries . They provide specific timelines such as the delivery occurring within 5-6 working days and offer proactive updates if there are issues like 'refused delivery' or 'in transit' status . Moreover, they inform customers about actions required from their end, such as verifying orders to avoid cancellations, thus mitigating potential dissatisfaction .

Zubaida's takes customer complaints seriously by escalating them to relevant authorities and coordinating with internal teams for quick resolutions . They apologize for any inconvenience and request the customer's patience and cooperation . However, limitations include possible delays in response due to ongoing campaigns or unavailability of staff, which might extend resolution timelines . They advise customers to hold for updates, which may not be satisfactory for all customers seeking faster resolutions .

Efficient order tracking and delivery status updates are crucial for Zubaida's operational effectiveness as they directly impact customer satisfaction and trust . Timely updates allow customers to monitor their order's progress, reducing uncertainty and potential dissatisfaction . In cases of delays or discrepancies, clear communication helps resolve issues swiftly, minimizing negative feedback . However, efficiency depends on accurate tracking systems and reliable logistic partnerships, without which, operational effectiveness could be compromised .

Zubaida's handling of stock availability issues highlights the need for real-time inventory management and website updates to reflect current stock status accurately . Integrating automated inventory systems can reduce the frequency of customer disappointments due to unavailable items' display on the website . They should consider adopting predictive analytics for better inventory forecasting and customer communication strategies to manage expectations effectively . Lessons include leveraging technology to streamline operations and ensuring coordination between digital and physical inventory to enhance customer experience .

Zubaida's employs incentives such as discounts, promo codes, and replacement items to maintain customer loyalty . They offer these to customers who place repeat orders or experience inconveniences, aiming to enhance satisfaction and encourage further business . Potential challenges include ensuring customers perceive these incentives as valuable and managing inventory appropriately to avoid promising out-of-stock items . Misalignment between perceived and actual value might lead to reduced effectiveness of such loyalty programs. .

Zubaida's acknowledges inventory discrepancies, such as showing out-of-stock items as available, and actively works on updating their website to improve service accuracy . They handle such issues by directly communicating with customers regarding unavailable items and offering substitutions or cancellations with apologies for any inconvenience caused . By allowing real-time updates through social platforms like WhatsApp, they aim to improve inventory visibility and customer trust .

Zubaida's refund policy involves processing customer refund claims by coordinating with their concerned department, indicating that they have a systematic approach . However, delays may occur due to factors such as the non-availability of staff managing refunds, yet they ensure communication with customers throughout the process . They apologize for inconveniences and require customer cooperation, suggesting a customer-centric approach despite the operational challenges .

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