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Impact of Service Quality on Online Meeting Satisfaction

The document discusses how the pandemic has increased the need for virtual meetings instead of in-person meetings, especially for large groups and teams in different locations. It then discusses how one way to meet this need is through designing a website for web meetings that allows participants to meet in real time from any device. The document also discusses how customer satisfaction is important for business performance and how a study was conducted to determine the impact of service quality factors like efficiency, fulfillment, availability and privacy on customer satisfaction in online meeting platforms.

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Pruthviraj
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4 views2 pages

Impact of Service Quality on Online Meeting Satisfaction

The document discusses how the pandemic has increased the need for virtual meetings instead of in-person meetings, especially for large groups and teams in different locations. It then discusses how one way to meet this need is through designing a website for web meetings that allows participants to meet in real time from any device. The document also discusses how customer satisfaction is important for business performance and how a study was conducted to determine the impact of service quality factors like efficiency, fulfillment, availability and privacy on customer satisfaction in online meeting platforms.

Uploaded by

Pruthviraj
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Abstract

The pandemic has meant that it’s often impossible to hold in-person meetings. This is especially
true for large groups and teams with members in a different city, state, or country. To
compensate, more companies are turning to virtual meetings. These allow participants to meet
in real time, no matter where they are located in the world. Meetings take place through
conference calls, video conferences, or webinars.

The pandemic has been changed Business situation like personal meets for other persons,

This is especially true for large groups Companies and teams with members in a different city,
state, or country in This time more companies are turning to virtual meetings.

That’s way I planed to designed on website name of Web meeting …its is help of allow
participants to meet in real time, no matter where they are located in the world. Meetings take
place through conference calls, video conferences, or webinars with One click from personal
laptop, Tablet, desktop or Mobile kind of networking support devices.

As it is known business rely on the customers, which means the profitability of any company change depending on
customer demand. Due to that, it is necessary to treat customers as the central factor of the market.

In another meaning, Customer satisfaction is very important issue to a company’s business performance.

In this regard, the purpose of this project was to determine the Impact of service quality on the customer satisfaction
in the online meeting platforms.

By means of service quality, we tested the impact of efficiency, fulfillment, system availability, and
privacy on the customer satisfaction.  Though conducting a survey data was collected. Different
nationalities from various universities participated in this study including Kurdish, Turkish, Arabic,
Turkmen, Indian, Pakistan, Uzbek, Nigerian and British with having different position such as head of
the faculty, instructor, academic staff, head of the department and etc. in Kurdistan region of Iraq.
Based on the result fulfillment, privacy issues were affected the customer satisfaction mostly.
Focus on Company Culture

“The best companies put a focus on culture. They implement training


programs around their cultural values to ensure everyone shares the same
values and that they are consistently demonstrated when dealing with
customers.”

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