Appendix

Questionnaire

Dear Respondent,

The purpose of this questionnaire is to ascertain your opinion related with the organizational
culture. The research is being carried out on the topic of “Impact of Organizational Culture
on Organizational Performance-A Study of Select IT Companies in Hyderabad” by
[Link] (Research Scholar), GITAM (Deemed to be University) under the supervision of
[Link] (Associate Professor). The findings of the research will help the IT
establishments to improve their performance vis-a-vis organizational culture. The information
collected will be kept confidential and will be used for academic purpose.

Your Kind co-operation is highly appreciated.

Cordially Yours

([Link])

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 PART –A (Demographic Profile)
1. Name of the organization………………………………………
2. Age of an Organization (In years)
<5 6-10 11-15 16-20 >21

3. Gender
i. Female
ii. Male
4. Age of an employee
i. Less than 35
ii. 35-45
iii. More than 45
5. Your nativity
i. From rural area
ii. From semi-urban area
iii. From urban area
6. Educational qualification of employee
i. Graduate
ii. Post Graduate
iii. Doctorate
7. Educational qualification of the parent
i. SSC
ii. Intermediate
iii. Graduate
iv. Post graduate
v. Doctorate
8. Occupation of the parent
i. Business
ii. Agriculture
iii. Employment
iv. Other
9. Work experience in the existing organization.
i. 0-3 years
ii. 3-5years
iii. More than 5 years.
10. Total work experience
i. 0-5 years.
ii. 5-10 years
iii. More than 10 years.
11. Marital status
i. Single
ii. Married
12. Salary (Personal income)
i. >2.5 Lakhs
ii. 2.5-5 Lakhs
iii. 5-7.5 Lakhs
iv. <10 Lakhs

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 Part-B
(Organizational Culture Variables Based on Importance and Usage)
In this part different variables of organizational culture are stated in table format which
is then followed by two different scale one for the importance of the variable in framing
organizational culture and other for the usage of variable in your organization.
The respondents are requested to kindly rate the following statements on a 5-point scale,
on the basis of their importance in framing organizational culture and on a 5-point scale
on the basis of usage in respondent’s organization.
Where for importance:
1= Not Important (NI); 2 = Slightly Important (SI); 3 = Moderately Important (MI); 4
= Important (I) and 5 = Very Important (VI).
Where for usage:
1= Strongly Disagree (SD); 2 = Disagree (D); 3 = Neither Disagree nor Agree (NDA);
4 = Agree (A) and 5 = Strongly Agree (SA).

Tick the box based on Tick the box based on usage

Sl. Particulars seeking for the

dimensions of Disagree Nor

Important
Important

Important

Important

Organizational Culture
Disagree
Disagree
Strongly

Strongly
Slightly

Neither

Agree
Agree

Agree
Very

1 In my organization,
management provides clear
goals/strategies to all the
employees.
2 In my organization, managers
provide constant assistance
and support to their
subordinates.
3 In my organization, unbiased
treatment is given to all the
employees.
4 In my organization authority,
freedom and independence
among employees is well
practiced.

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 Tick the box based on Tick the box based on usage
importance

Sl. Particulars seeking for the

Important

Important

Moderatel

Important
Important

Important

Disagree
Disagree

Disagree
Strongly

Strongly
dimensions of

Slightly

Neither
No

Agree
Agree

Agree
Organizational Culture

Very

Nor
Not

y
5 My organization has the trust
on employees to air the
conflicts openly.
6 In my organization,
departmental hierarchy is well
defined.
7 In my organization, managers
and employees are trustworthy
in enhancing the productivity.

8 My organization enables
employees to be aware of the
behavior at their work place.

9 My organization, emphasizes
the employees to follow
standard procedures in
performing their jobs.
10 My organisation provides a
high degree of co-operation
and enables the employees to
work in teams from various
departments.

11 In my organization there is a
connection between
performance and reward.

12 In my organization, managers
have good relationship with
subordinates.

13 My organizational employees
have clear communication
about the organizational
values and philosophies.

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Sl. Particulars seeking for the

Not Important

Disagree Nor
No dimensions of

Moderately
Important

Important

Important
Important
Organizational Culture

Disagree
Disagree
Strongly

Strongly
Slightly

Neither

Agree
Agree

Agree
Very
14 In my organization,
employees are with high
level of commitment in
making organization
successful.
15 In my organization,
management welcomes and
executes the suggestions and
ideas of employees.
16 My organization views the
employees as the important
contributors to the
organization’s success.
17 In my organization
individuals are proud of
belonging to this
organization.
18 My organization sets the
performance standards
towards the job excellence.

19 In my organization,
employees are strictly
adhered by several rules and
regulations.
20 My organization
creates/enables an
atmosphere where employees
perform to their best.
21 In my organization there is a
provision for bonus and other
allowances.
22 In my organization, leaders
plan, distributes and
supervises the various tasks.

227
 Tick the box based on Tick the box based on usage
Importance

Sl. Particulars seeking for the

Not Important

Disagree Nor
No dimensions of

Moderately
Important

Important

Important

Important
Organizational Culture

Disagree
Disagree

Strongly
Strongly
Slightly

Neither

Agree
Agree

Agree
Very
23 In my organization, though
employees have difference of
opinions, superiors use their
expertise and competence in
dealing critical issues.

24 In my organization,
employees are involved in
decision making process.

25 My organization enables free

27 My organization encourages
employee involvement in the
process of organizational
planning.
28 My organization actively
responds and pays attention
towards client /customer
satisfaction in terms of
quality, reliability and
service.
29 In my organization,
employees are
loyal(adherence) towards the
policies all the time.
30 My organization encourages
the employees to be
innovative and creative.

228
 Tick the box based on Tick the box based on usage
Importance

Sl. Particulars seeking for the

Not Important

Disagree Nor
No dimensions of

Moderately
Important

Important

Important

Important
Organizational Culture

Disagree
Disagree
Strongly

Strongly
Slightly

Neither

Agree
Agree

Agree
Very
31 My organization concentrates
on the vital activities which
act as fundamentals of
business.
32 My organization emphasizes
on customer ideas for product
design and development.

33 In my organization,
employees understand their
duties, roles and
responsibilities in executing
their objectives.
34 In my organization,
management has high regard
to their employees in risky
situations.
35 My organization emphasizes
on rewarding the employees
for success rather than
punishing them for failure.

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 Part- C
(Impact of Organizational Culture on Organizational Performance)
Kindly rate the following on a 5-point scale starting from
1 = Strongly Disagree (SD)
2 = Disagree (D)
3 = Neither Disagree nor Agree (NDA)
4 = Agree (A)
5 = Strongly Agree (SA)

[Link]. Annexure to Particulars seeking for the dimensions

Agree Nor
Disagree
Disagree

Disagree
Strongly

Strongly
Neither
Agree
agree
1 Sales Growth
2 Productivity
3 Profitability
4 Competitiveness
5 Return on Investment
6 Good Service Quality
7 Client satisfaction
8 Market Share
9 Overall Performance

THANK YOU FOR YOUR RESPONSE

All responses will be kept confidential. No organization will be revealed by its name in
the interpretation. If you have any comments, pls feel free to attach additional sheets.
THANK YOU ONCE AGAIN
Kindly return the questionnaire to,
[Link]
Rudraram (V), Patancheru(M)
Sangareddy- 502329

*Data collected through this questionnaire will be kept confidential and will not be revealed to anybody.

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