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Amazon Suspension Appeal for Damaged Items

The seller was suspended from Amazon due to concerns about inauthentic items but provides invoices to prove authenticity. They acknowledge that customer complaints were mainly due to damaged items caused by poor packaging and have implemented a plan of action to improve handling and storage. The seller is confident that the issues have been addressed and requests to resume selling on the platform.

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6 views1 page

Amazon Suspension Appeal for Damaged Items

The seller was suspended from Amazon due to concerns about inauthentic items but provides invoices to prove authenticity. They acknowledge that customer complaints were mainly due to damaged items caused by poor packaging and have implemented a plan of action to improve handling and storage. The seller is confident that the issues have been addressed and requests to resume selling on the platform.

Uploaded by

can göktaş
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Inauthentic - Damaged (Basic)

Dear Amazon,

I was suspended due to concerns of inauthentic items. I attach invoices for the ASINs in
question to prove I have authentic items. I have reviewed the complaints from customers
and found complaints were due to damaged items.

Items arrived damaged due to poor packaging. I should have added more protection and
taken greater care handling and storing goods. Please see my plan of action for this:

• I have reorganised my stock to prevent boxes crushing products. I do not stack boxes
anymore, I utilise racking to support the weight
• I have added an additional paper protection to items to reduce stress on delicate seals
• I have asked my warehouse manager to work with the team to increase handling delicacy,
starting with use of baskets for transporting items around the warehouse, preventing
dropping and damaging items
• I’m getting quotes currently for an new system of storage of our most popular and delicate
items, plus quality checks before shipping.

I’m confident we have located the source of the issue and fixed it. Please can we sell again,
we will not have these difficulties again.

Kind regards,

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