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Pareto Analysis of Clothing Complaints

The document analyzes data from tables about types of customer complaints at a clothing company. It finds that the most common complaints are about long delays in execution and erroneously sent orders. However, delivery errors have the highest cost per complaint despite fewer total complaints. The conclusion is the company should focus on improving delivery efficiency and training to reduce costs from errors.

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Hiroshima Medonza
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9 views2 pages

Pareto Analysis of Clothing Complaints

The document analyzes data from tables about types of customer complaints at a clothing company. It finds that the most common complaints are about long delays in execution and erroneously sent orders. However, delivery errors have the highest cost per complaint despite fewer total complaints. The conclusion is the company should focus on improving delivery efficiency and training to reduce costs from errors.

Uploaded by

Hiroshima Medonza
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Assignment 01.

1. Draw the pareto diagrams from the table data.

Table 1

Numbe Cumulativ
types of complaints r e percentage

Long delays in execution 5372 5372 55%


Erroneously sent orders 2460 7832 80%

Delivery errors 752 8584 88%


pricing errors 650 9234 95%

Invoice errors 537 9771 100%


9771

clothing house complaints


6000 120%
5000 5372 95% 100% 100%
number of complaints

88%
4000 80% 80%
3000 55% 60%
2000 2460 40%
1000 20%
752 650 537
0 0%
Long delays in Erroneously Delivery procing errors Invoice errors
execution sent orders errors

types of complaints

Number percentage

Table 2

cost of 1
complaint
Types of complaints (euro) Cumulative %
Delivery errors 80 80 70%
Long delays in execution 15 95 83%
pricing errors 12.5 107.5 94%
Invoice errors 5 112.5 99%
Erroneously sent orders 1.5 114 100%
114
cost of complaints
90 120%
80
80 99% 100% 100%
70 94%
60 83% 80%
50 70%
60%
40
30 40%
20
20%
10 15 12.5
0 5 0%
1.5
Delivery errors Long delays in procing errors Invoice errors Erroneously
execution sent orders

cost of 1 complaint (euro) %

2. What can be inferred from the results of the analysis?

According to the analysis, the most of errors comes from the long delays in execution compared to
the other complaints in 1st table. But the erroneously sent orders also has the second largest number
of complaints. But when look at the 2nd table, we need to consider about the cost of 1 complaint.
Because even delivery has the 752 of complaints, it will cost more that the other complaints due to
high cost per one delivery error (80 ERU).

In my opinion, to reduce the damages and decrease the cost from errors, clothing company should
pay more attention to their management process. Because customers will not satisfy with the long
wait. To do that, company should hire more employees to deliver more efficiently. And also,
company should train the delivery employees to do their job in right way. Then it will reduce the
delivery and money will save from errors.

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