Store problems Performance Objectives Measures Timescale

The company has a ● Determine what kind ● Create a list ● Quarterly

formal appraisal of appraisal will be of different
process for all staff given to all the staff. appraisals
but the previous that will be
manager is known to given to all
have neglected this the staff
area. As a regional ● Plan for different ● Provide a ● Annually
manager, you need ways on how to strategic plan
to address this issue. execute the process to record the
and what will be the process and
possible effect of this. manage the
results.
● Collect
● Monitor the outcome feedback ● Monthly
and rate the from all
performance of all the customers
staff. and review
the results.