MX-4111N

MX-5111N

Technical Handy Guide

APRIL 2015

CONTENT
Product Specification 2 EEPROM Replacement Procedure 31
Product Options 4 HDD Replacement Procedure 32
Consumables 6 MX-EB12 Mirroring Kit 34
Initial Setup 8 SD Card Replacement Procedure 38
Colour Calibration 11 Firmware & Print Driver Revision 40 Updated
Maintenance 13 Test Simulation 41
Operating System Support 17 Trouble Codes 48
Electrical 18 Sensor Location 52
Coin Vend Interface 19 Jam Cause Codes 53
Firmware Upgrade 21 Repair Hints 56 Updated
Firmware Recovery 25 Technical Bulletin Index 63 Updated
E-Manual Update 27 Document Reference 67
Watermark Update 29 Notes 68

20/04/2015
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 PRODUCT SPECIFICATION SHARP

MX-4111N MX-5111N
General Specification
Original paper size: Max. A3
Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R
Standard Paper Capacity: 1,100 (500-sheet x 2, 100-sheet Multi bypass)
Maximum Paper Capacity: 5600 (500-sheet x 4, 100-sheet Multi bypass, 3500 LCC)
Paper Weight: Tray : 60g/m2-220g/m2 Bypass : 55g/m2-256g/m2
Output Capacity: 400-sheet (centre: STD) Opt: MX-TRX2 100-sheet right tray
Warm-up Time: 30 sec 34 sec
Operation Panel: 10.1” Colour WSVGA
9,600 (equivalent) x 600 dpi (Copy),
Resolution:
9,600 (equivalent) x 600 dpi or 1200 x 1200 dpi (Printer)
Memory: SD Card: 4 GB (Std), ICU:2 GB (Std.), Printer: 1 GB (Std), 1 GB (Opt)
HDD Capacity: 160GB
Duplex: STD (60g/m2-220g/m2)
Dimensions (WDH): 643 x 761 x 966 mm
Weight: 126kg 127kg
Average Monthly Volume: 30-70K, Max 100K 40-80K, Max 150K
Environmental
Power Consumption: Max. 1.84kW
TEC Value (Measured): 3.55 kWh 4.12 kWh
Noise (Measured): Operating: 56db, (Max 70db), Waiting 45db
Ozone: 0.2mg/h (B/W), 1.2mg/h (Col).
Emission (Actual): Dust: 0.5mg/h (B/W), 1.3mg/h (Col).
Styrene: 0.05mg/h (B/W), 0.09mg/h (Col).
Copier Specification
Copy Speed (Max.): 41ppm (A4), 19ppm (A3) 51ppm (A4), 23ppm (A3)
E-Sort / SOPM: Yes / Yes (Colour and B/W)
First Copy Time (OC): B/W: 4.7sec, Col 6.7sec B/W: 4.1sec, Col 5.7sec
First Copy Time (DSPF): B/W: 7.4sec, Col 10.3sec B/W: 6.7sec, Col 9.2sec
Continuous Copy: Max 999
Colour: 600 x 600 dpi, B/W: 600 x 400 dpi (OC only)
Scan Resolution:
600 x 400 dpi / 600 x 600 dpi
Zoom Range: 25 - 400% (DSPF 25 - 200%)
Tandem Copy: STD
Document Filing
Capacity: 10GB (Quick Folder) + 76GB (Main/Custom Folder)
Quick Folder: Max: 3,000 pages or 3,000 files
Main/Custom Folder: Max: 20,000 pages or 3,000 files
User Registrations: 1000
Preview Thumbnails: Supported
Document Feeder
Type: STD. (DSPF)
Original capacity: Max 150 sheets (80 g/m2)
Copy Mode: 75opm (B/W), 51opm (Colour)
Max Replacement Speed: Image Send Mode: 75opm (B/W), 75opm (Colour)
Reference: opm (Original/Images per Minute)

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 SHARP PRODUCT SPECIFICATION
MX-4111N MX-5111N
Printer
Print Speed (Max.): 41ppm (A4), 19ppm (A3) 51ppm (A4), 23ppm (A3)
PDL (Emulation): STD: PCL6, Opt: MX-PK11 (PS3), MX-PUX1 (XPS)
Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Windows® XP* / Vista*, Windows® 7*, Windows® 8*, Windows® 8.1*
Windows® Server 2003* / 2008* / 2008R2 / 2012 (*32/64bit).
Supported OS: Mac OSX 10.2.8, 10.3.9, 10.4.11, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x,
10.10.x with MX-PK11.
XPS - Windows Vista only (Opt: MX-PUX1 & MX-ARSM10)
Bundled Utility Software Status Monitor
STD: JPEG, TIFF, PRN, PCL.
USB Direct Print (Pull): PDF, Encrypted PDF, PS Opt: PS3 (MX-PK11) is required.
XPS Opt:(MX-PUX1 & MX-ARSM10) are required
Tandem Print: Yes (with MX2610/3110/3610/4111/5111N series only)
Pantone Colour (LUT): Supported
Airprint Support: Not Supported
Supported (via Wireless Access Point or MX-EB13)
Sharpdesk Mobile:
Opt: MXPK11 is required for full functionality.
Network Scanner
Requirement: STD
Resolution: 100, 150, 200, 300, 400, 600 dpi
Mono: TIFF, PDF, Encrypted PDF & PDF/A
Format: Colour: TIFF, JPEG, XPS, PDF, Encrypted PDF & PDF/A
Opt: MX-EB11 Compact PDF
Desktop, FTP , Folder (SMB), USB memory, E-mail, HDD, I-Fax,
Destination:
TWAIN / WIA compliant
User Registrations: Max 500 (one touch), 500 (group)
Bundled Utility Software: Network Scan Tool, Sharpdesk v3.3 (1 license)
Facsimile
Requirement: Opt : MX-FX11
Communication Formula: Super G3
Transmission Speed: [Link](Super G3/JBIG) [Link](G3/ECM)
Communication Line: PSTN
Dial Registration: Max 2000
Compression: MH,MR,MMR,JBIG
Inbound Routing: Yes (TIFF, XPS & PDF Format)
PC Fax: Yes (For Windows only)
Output Finisher
Model: Opt: MX-FNX9 Opt: MX-FN10 Opt: MX-FN11 Opt: MX-FN18
4K Staple
Type: Inner Finisher Saddle Finisher 4K Saddle Finisher
Finisher
Output Capacity: 500 sheets 1000 sheets 4000 sheets 4000 sheets
50 sheets 50 sheets 50 sheets multi- 50 sheets multi-
multi-staple multi-staple staple staple
A4: 50sheets / A4 : 50sheets / A4 : 50 sheets / A4 : 50 sheets /
Functionality: A3: 30sheets) , A3: 25sheets) , A3 : 30 sheets) , A3 : 30 sheets) ,
Off-set shifting, Off-set shifting, Off-set shifting, Off-set shifting,
Opt: Hole punch Opt: Hole punch Opt: Hole punch, Opt: Hole punch,
(MX-PNX1) (MX-PNX5) (MX-PNX6) (MX-PNX6)
Saddle Stitch Ability: N/A Max. 15 sheets N/A Max. 15 sheets

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 PRODUCT OPTIONS SHARP

MX-PF10 MX-ARSM10 MX-FX11 MX-FWX1

Barcode Font Expansion Memory Fax Expansion Internet Fax Kit
MX-PK11 MX-PUX1 MX-EB11
PS3 Expansion XPS Expansion PDF Compression Kit

MX-AM10 MX-FR33(U) MX-EB12(N)

Web Browsing Kit Data Security Kit Mirroring Kit (HDD)

MX-FNX9
Inner Finisher
MX-PNX1 MX-KB11(N)
Hole Punch External Keyboard

MX-TRX2
Exit Tray Unit (R)

MX-RB11
Paper Pass Unit
MX-LC11
3500 Sheet LCC (A4)

MX-DE15 MX-DE16
1 x 500 sheet Desk 2 x 500 sheet Desk
MX-FN10 MX-FN11 MX-FN18
Saddle Finisher Finisher (4K) Saddle Finisher (4K)
MX-PNX5 MX-PNX6 MX-PNX6
Hole Punch Hole Punch Hole Punch

MX-AMX1 MX-UN01A / UN05A

Application Integration Module Sharp OSA-Network Scanner Tool (1 / 5 license kit)
MX-AMX2 MX-UN10A / UN50A
Application Communication Module Sharp OSA-Network Scanner Tool (10 / 50 license kit)
MX-AMX3 MX-UNHA
External Account Module Sharp OSA-Network Scanner Tool (100 license kit)

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 SHARP PRODUCT OPTIONS
Machine Options
Model Description Comment
MX-DE15 Stand/500-sheet paper drawer
MX-DE16 Stand/500x2-sheet paper drawer
MX-LC11 3,500 sheets large capacity tray
MX-TRX2 Exit tray unit
MX-FNX9 Finisher
MX-PNX1 Punch module (A: 2, B: 3, C: 4, D: 4 wide) Requires MX-FNX9
MX-RB11 Paper pass unit
MX-FN10 Saddle finisher Requires MX-RB11
MX-PNX5 Punch module (A: 2, B: 3, C: 4, D: 4 wide) Requires MX-FN10
MX-FN11 Finisher (4000 sheets)
MX-FN18 Saddle finisher (4000 sheets)
MX-PNX6 Punch module (A: 2, B: 3, C: 4, D: 4 wide) Requires MX-FN11 or MX-FN18
MX-PK11 PS3 expansion kit .
MX-PUX1 XPS expansion kit MX-ARSM10 is required
MX-ARSM10 Expansion memory board For MX-PUX1
MX-PF10 Barcode font kit
MX-FX11 Facsimile expansion kit
MX-FWX1 Internet-Fax expansion kit
AR-SU1 Stamp unit
MX-EB11 PDF high compression kit
MX-EB12 Mirroring kit
MX-EB12N Mirroring kit N
MX-AM10 Web browsing kit
MX-KB11(N) Keyboard unit N
MX-EB13 USB Wireless Adaptor
MX-AMX1 Application integration module
MX-AMX2 Application communication module
Cannot install with MX-FR33
MX-AMX3 External account module
MX-FR33 Data security kit (CC version)
MX-FR33U Data security kit (Commercial version)
MX-USX1 Sharpdesk Additional license kit (1 license)
MX-USX5 Sharpdesk Additional license kit (5 licenses)
MX-US10 Sharpdesk Additional license kit (10 licenses)
MX-US50 Sharpdesk Additional license kit (50 licenses)
MX-USA0 Sharpdesk Additional license kit (100 licenses)
MX-UN01A/05A Sharp OSA-Network Scanner Tool (1/5 license) MX-AMX2 is required.
MX-UN10A/50A Sharp OSA-Network Scanner Tool (10/50 licenses) (MXPK11 is also required
MX-UN1HA Sharp OSA-Network Scanner Tool (100 licenses) for Direct PDF Print).

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 CONSUMABLES SHARP

CONSUMABLES MX-4111N, MX-5111N

Product Code Description / Contents Approx. Life
MX-51GTBA Black Toner Cartridge (A4 @ 5%) 40k
MX-51GTCA Cyan Toner Cartridge (A4 @ 5%)
MX-51GTMA Magenta Toner Cartridge (A4 @ 5%) 18k
MX-51GTYA Yellow Toner Cartridge (A4 @ 5%)
PROCESS UNIT:
MX-51GVBA Black Developer 150k
MX-51GVSA Colour Developer Kit (CMY) 100k
MX-51GUSA Drum Unit (Complete):-
MX-31GRSA OPC Drum
150k (Mono)
Main Charge Kit:-
100k (Colour)
 Main charge unit
MX-510MK
 Cleaning blade AR
 Cleaning gum AS
PTC Kit:-
MX-510CU 300k
 PTC unit.
Waste Toner Collector:-
MX-510HB 50k (approx.)
 Includes LSU cleaner x 3
Ozone Filter Kit:-
MX-C31FL 150k
 Ozone filter.
Paper Dust Removing Kit:-
MX-310PD 150k
 Paper dust removal unit.
FUSING UNIT:
Fusing Belt Kit:-
MX-361FB
 Fusing belt. 200k
MX-510FB*
 Meandering Suppress collar x 2.
Pressure Roller Kit:-
MX-510LH  Fusing roller. 200k
 Pressure roller.
Web Cleaning Kit:-
 Web roller.
MX-510WB  Web guide shaft x 2. 200k
 Web pressure roller.
 Web pressure roller bearing x 2
TRANSFER SECTION:
Primary Transfer Belt Kit:-
MX-510B1 300K
 Primary transfer belt AR.
Primary Transfer Blade Kit:-
MX-510TL 300K
 Primary transfer blade AR.
Secondary Transfer Belt Kit:-
MX-310B2 300K
 Secondary transfer belt D3.

*MX-510FB has been discontinued

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 SHARP CONSUMABLES
CONSUMABLES: MX-4111N, MX-5111N
Product Code Description / Contents Approx. Life
MX-SCX1 Staple Cartridge (for MX-FNX9 & MX-FN10) 5000 staples (x 3)
AR-SC2 Staple Cartridge (for MX-FN11 & MX-FN18) 5000 staples (x 3)
AR-SC3 Saddle Staple Cartridge (for MX-FN10 & MX-FN18) 2000 staples (x 3)
AR-SV1 Stamp Cartridge (for AR-SU1) 2 cartridges
SERVICE ROTATION:
MX-510U1 Primary Transfer Belt Unit
MX-410U2 Secondary Transfer Belt Unit
For Service Rotation
MX-411FU Fusing Unit (230v) for MX-4111N only
MX-510FU Fusing Unit (230v) for MX-5111N only

Note:
The consumable life may vary, depending on the document density, temperature, humidity and machine
operation.

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 INITIAL SETUP SHARP

DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select CMYK.
Toner Installation must be performed after Auto Developer Adjustment is
completed.
**For optimum image quality & performance, it is recommended to setup &
install developer at the customer site.
Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges.
Caution:
DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode
during Initial Toner Replenishment.

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):- System Settings – Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.

INITIAL SETUP

Sim 26-01 Right Tray Installation:- Yes/No.

Sim 26-02 LCC Installation (Paper Size):- A4.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter:- Set to 1 (Multi Count).
Sim 26-50 Long Paper Support (up to 1200mm):- 0 = Disable, 1 = Enable.
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Keyboard Language Setting (For Embedded & Optional Keyboards):-
System Settings – Default Settings – Keyboard Select: Set English(US)
Network Settings – Print Port Settings: Disable WSD.
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings.

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 SHARP INITIAL SETUP

PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.

IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black):- Select A3 Paper
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment:-
Check/Adjust SKEW (CMY) so value is Close to 0 as possible
(Result=OK)

COLOUR CALIBRATION
Sim 46-74 Engine & Printer Colour Calibration:- Select FACTORY Mode.

COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 DSPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc):-

Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.

PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page.
Sim 64-06 PS Density Test Page [MX-PK11 only].

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 INITIAL SETUP SHARP

PERIPHERAL / OPTION CONFIGURATION

FAX OPTION – MX-FX11
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.

SADDLE FINISHER – MX-FN10, MX-FN18

Sim 03-10 Saddle Fold/Staple Position Adjustment.
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).

ACRE – SCAN COMPRESSION KIT MX-EB11

Sim 22-05 Check ACRE firmware version - must be 02.00.A1 (or higher):-
Upgrade to latest version using Sim 49-01.

EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 USB Card Reader detection control:-
SSW 6-8 0 = Disable, 1 = Enable.
Sim 55-03 Continuous print mode (job queuing for OSA):-
SSW 24-7 0 = Disable, 1 = Enable.

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.
Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.

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 SHARP COLOUR CALIBRATION
Automatic Colour Calibration - FACTORY MODE
Note: When adjusting colour balance before or after routine maintenance, always use the
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.

DEFAULT COLOUR BALANCE SETTING:

Sim 63-11 [for Engine]
Sim 67-26 [for Printer]
Def 1 Standard Colour Balance setting (Default).
Def 2 Colour balance with slightly strong cyan.
Def 3 Colour balance with the emphasis on Cyan.

COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]
FACTORY MODE
Place printed test pattern onto glass for both Copy &
Printer modes.

Manual Colour Calibration – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06

COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]
SERVICE MODE
Place printed test pattern onto glass for both Copy &
Printer modes.

MANUAL COLOUR DENSITY ADJUSTMENT:

Sim 46-21 [for Engine]
Sim 67-25 [for Printer]
Adjust CMYK (17 points) for Copy & Printer Modes.

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 COLOUR CALIBRATION SHARP

PRINTER DENSITY CHECK:

Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]

SERVICE COLOUR TARGET SETTING:

Sim 63-07 [for Engine]
Sim 67-27 [for Printer]
Scan Test Pattern to Register Custom Service Target

DEFAULT SETTING (Service Mode):

To return machine to “Standard” setting:-

STANDARD SERVICE TARGET SETTING:

[Execute] Sim 63-08 [for Engine]
Sim 67-28 [for Printer]

COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]
SERVICE MODE
Place printed test pattern onto glass for both Copy &
Printer modes.

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 SHARP MAINTENANCE
Maintenance Indications:

Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached
DM Replace Magenta Drum. (Drum)
the specified life.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.

Black Developer (Counter) has reached

VK Replace Black Developer.
the specified life.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached Replace Colour
VM (Developer)
the specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.

Fusing Belt Print Counter has reached the Replace the Fusing
FK1
specified limit. Belt Kit.
Fuser Pressure Roller Print Counter has Replace the Pressure
FK2 Fuser
reached the specified limit. Roller Kit.
Section
Fuser Web Cleaner (Counter) has reached
Replace the
FK3 the specified limit
Web Cleaning Kit
(Pop Up FK3 Error – Web End Detected)

Primary Transfer Unit Counter has reached Replace Primary Transfer

TK1
the specified limit. Belt and Blade kits. Transfer
Secondary Transfer Unit Counter has Replace the Secondary Section
TK2
reached the specified limit. Transfer Belt Kit.

TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits

Starting Powder:

The following starting powder should be applied to the relevant consumable item during maintenance:-

Starting Powder OPC Drum Primary Transfer Belt

MX-4111N UKOG-0312FCZZ CKOG-0345DS51 *

MX-5111N [Stearic Acid] [Yellow Toner]

Note*: Kynar Powder [UKOG-0123FCZZ] can also be applied to the Primary Transfer Belt.
CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

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 MAINTENANCE SHARP

Replacement Schedule:
K CMY Description
Process Section - Cyan, Magenta & Yellow:
(or when the colour maintenance counter has reached the specified life).
x Replace Cyan, Magenta & Yellow Drum Units (MX-51GUSA x 3) or
 OPC Drum (MX-51GRSA x 3) &
 Main Charge Unit (MX-510MK x 3)
x Replace C, M, Y Developer (MX-51GVSA).
x Sim 24-04 Clear C, M, Y (Colour) Drum CTRG Counters.
x Clear C, M, Y (Colour) Main Charger Counters.
x Clear C, M, Y (Colour) Drum Blade Counters.
x Clear Maintenance [Colour] Counter.
x Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Notes:  If ALL developer is replaced at the same time, select CMYK.
 When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is
also cleared automatically.
x Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
x Sim 44-27 Clear Half Tone Process Correction.

Process Section -Black:

(or when the Black maintenance counter has reached the specified life).
x Replace Black Developer (MX-51GVBA).
x Replace Black Drum Unit (MX-51GUSA) or
 OPC Drum (MX-51GRSA).
 Main Charge Unit (MX-510MK).
x Sim 24-05 Clear K (Black) Developer Counter.
x Sim 24-04 Clear K (Black) Drum CTRG Counter.
x Clear K (Black) Main Charger Counter.
x Clear K (Black) Drum Blade Counter.
x Clear Maintenance [ALL] Counter.
x Sim 25-02 Toner Concentration Auto Adjustment - Select K.
Notes:  If ALL developer is replaced at the same time, select CMYK.
 When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is
also cleared automatically.
x Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
Image Quality Adjustments (for CMYK):
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Sim 44-06 Process Control execution.
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

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 SHARP MAINTENANCE
Description
150K Maintenance Schedule A:
Process Section:
In addition to Black Consumable schedule (and/or colour schedule if indicated):-
Check Waste Toner Container (MX-510HB).
Replace Ozone Filter Kit (MX-C31FL).
Sim 24-04 Clear Ozone Filter Counter.

Paper Feed & Transport:

Replace Paper Dust Removal Unit (MX-310PD).
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Sim 24-04 Clear PS Paper Counter.

General:
Clean all optics, CCD, and white reference plate.
Clean all DSPF sensors.

200K Maintenance Schedule B:

Fuser Section:
Replace Fusing Belt Kit (MX-361FB or MX-510FB)
Replace Fusing Pressure Roller Kit (MX-510LH).
Replace Web Cleaning Kit (MX-510WB).
Check & Clean Upper and Lower Thermistors.
Check & Clean Fuser Separator Pawls.
Sim 24-04 Clear Fusing Belt Counter.
Clear Separation Clean Roller.
Clear Fusing Belt Counter.
Clear Fusing Roller Counter.
Clear Press Roller Counter.
Clear Fusing Web Counter.

Perform the following, only when replacing the following fuser parts available
via service parts:-
Replace Fusing Separation Pawl Lower [PTME-0313FCZZ x4]
Sim 24-04 Clear Separate Pawl Counter.
Replace Fuser Separation Plate Upper [CPLTM8010FC03]
Sim 24-04 Clear Separate Plate Counter.

300K Maintenance Schedule C:

In addition to Maintenance Schedule A and Maintenance Schedule B every 600k
only, perform the following:-
Process Section:
Replace PTC unit (MX-230CU).
Sim 24-04 Clear PTC Counter.

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 MAINTENANCE SHARP

300K Maintenance Schedule C: (Cont’d)

Transfer Section:
Replace Primary (Image) Transfer Belt Kit (MX-510B1).
Replace Primary Transfer Cleaning Blade Kit (MX-510TL).
Replace Secondary Transfer Belt Kit (MX-310B2).
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1 Belt Counter.
Clear Trans Blade Counter.
Clear TC2 Belt Counter.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.

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 SHARP OPERATING SYSTEM SUPPORT
MX-4111N, MX-5111N
Windows Client Windows Server Apple OSX
MX-4111N
MX-5111N 8.1 8 7, Vista 2008 2008R2 2012 2012R2 10.8
32/64 32/64 32/64 32/64 64 64 64 10.9 10.10
Sharp Advanced  
Printer Language  
PCL5

PCL6       
WHQL WHQL WHQL WHQL WHQL WHQL WHQL

PS *1 *1 *1 *1 *1 *1 *1

WHQL WHQL WHQL WHQL WHQL WHQL WHQL

PPD *1 *1 *1 *1 *1 *1 *1 *1 *1
WHQL WHQL WHQL WHQL WHQL WHQL WHQL

GPD (PCL)

XPS  *V 
WHQL

PC-Fax *2 *2 *2 *2 *2 *2 *2

Sharpdesk v3.3
Composer    
SAP Use SH1DN050 (PCL) or SH1HN050 (PS *1) Device Type

Airprint (Native)

Button Manager
Twain Scan       
[Network] WHQL WHQL WHQL WHQL WHQL WHQL WHQL
Scan to
Sharpdesk v3.3    
Scan to Folder        *3 *3
Scan to FTP         
Sharp OSA
Network Scan Tool *4 *4 *4 *4 *4 *4 *4
SRDM       

Notes:
*1 MX-PK11 is required.
*2 MX-FX11 is required.
*3 Supported on Mac OSX 10.4 to 10.8 therefore, operation is not guaranteed.
*4 MX-AMX2 is required – Client is not supported on Windows Server OS.
*V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 & MX-ARSM10 required.

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 ELECTRICAL SHARP

High Voltage Settings

Note: The adjustment value of each colour mode is specified on the information label attached to the
MC/DV High Voltage Power PWB.

Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values
specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.

DV BIAS VOLTAGE – SIMULATION 08-01

Adjustment Actual Voltage
Item Mode
Range MX-4111N MX-5111N
K
C
Middle Speed DV Bias Voltage -450 +/- 5V
M
Y
0-600
K -450 +/- 5V
C -430 +/- 5V
Low Speed DV Bias Voltage
M -430 +/- 5V
Y -430 +/- 5V

MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Adjustment Actual Voltage
Item Mode
Range MX-4111N MX-5111N
K
C
Middle Speed MC Grid Voltage -630V +/- 5V -640V +/- 5V
M
Y
150-850
K -620V +/- 5V -620V +/- 5V
C -600V +/- 5V -600V +/- 5V
Low Speed MC Grid Voltage
M -600V +/- 5V -600V +/- 5V
Y -600V +/- 5V -600V +/- 5V

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 SHARP COIN VEND INTERFACE
All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device
activates various signals to indicate paper sizes and operation.

Connector Manufacture: JST ([Link])

Connector Type PND series
Connector Part Code (Wire Side) PNDP-16V-Z

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick, CE
or equivalent).

To enable coin vend function, test simulation 26 –03 should be set as required:-

Coin Vendor Mode

The specified Insufficient money during copy job The specified
quantity is quantity is
Diagnostic completed. Black/Colour Colour completed.
Setting Remainder of money (No money (Remainder of No money
is left remaining) money left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
MODE 2 Operation 1 Operation 1 Operation 2 Operation 1
MODE 3 Operation 1 Operation 3 Operation 2 Operation 3

OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Cont’d

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 COIN VEND INTERFACE SHARP

Connector Signals
Pin No. PCU PWB (CN23)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out

Colour Signals
Colour Mode (CL-COLOR1) (CL-COLOR0)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)

Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 0 A4
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

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 SHARP FIRMWARE UPGRADE
USB Device:

1. Insert a USB memory device containing the firmware file into the main USB Port.

2. Enter Simulation 49-01.

Note: “If no USB device is detected, an error message will be displayed.

3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):-

4. The current and the updated firmware versions will be shown within the display:-

5. Select the required firmware that requires updating - Press Execute & Yes to commence the
update.

Note: If all firmware (including peripherals) require updating, select ALL (as shown):-

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 FIRMWARE UPGRADE SHARP

6. Firmware update progress (and remaining time) should now be displayed:-

7. Once the firmware update has completed successfully, select OK (MFP should reboot).

Firmware update is complete.

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 SHARP FIRMWARE UPGRADE
Network (Web Page)

1. Open a web browser and enter the following URL :-

[Link] or [Link]
Example: [Link]
Note: If User Authentication (username & password) is enabled, open the device
webpage and “login” using the service username and password (as below):-

2. Select/Enter the “Service” Username and Password to access the Service Webpage and click
Login:-
Default Username: service
Password: service

3. When the service webpage opens, click Update of Firmware:-

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 FIRMWARE UPGRADE SHARP

4. Click Browse to navigate to the location of the updated firmware file and select Open:-

5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will
commence and the progress will be displayed.

6. When the firmware upgrade is complete, click Reboot to execute a remote restart
of the machine.

Firmware Upgrade is complete.

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 SHARP FIRMWARE RECOVERY
In the event of a power failure during a firmware update or when an error occurs within a section other
than the boot program, the following recovery method can be performed to reinstall the ICU, SCU, PCU,
FAX & Option firmware.

However, if an abnormality occurs with the boot program, the SD card must be replaced with a new one
(from service parts only) that contains the boot firmware.

Menu Key Reference

The following five keys are used to perform firmware recovery mode. For MX-4111/5111N series, touch
the LCD panel within the area shown below to select the desired key:-
[UP] [BACK]

[DOWN] [OK]
[MENU]

Firmware Recovery Procedure:-

1. Power off the MFP. Remove the left cabinet, MFP PWB
Cover and Turn ON MFP PWB UPDATE DIP SW.

2. If a Boot failure has occurred, replace the SC Card.

3. Insert a USB memory device containing the

MX-4111/5111N series firmware file (SFU) into the USB slot.

4. Turn ON the MFP Power.

Update Program Init
After approximately 10 seconds, UPDATE PROGRAM Please wait
INIT PLEASE WAIT indication should be displayed.
Version Check
VERSION CHECK: CONF: message will appear when
Conf: 00050000
Booting is complete.

5. Select the required Firmware Update mode by using Firm Update

the [MENU] and [BACK] keys. From USB Memory

6. Using the [UP] and [DOWN] keys, navigate and select Firm Update
the required firmware SFU file . > [Link]
Use the [OK] key to browse through to the sub folder(s) or
[BACK] key to return to the parent folder(s).

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 FIRMWARE RECOVERY SHARP

7. Press [OK]. – It will take approx. 1-2 minutes to read the Firm Update
SFU file. Reading Data

8. After reading is completed, the firmware update (writing) Firm Update IcuM
will commence. Writing Data
Note:
The abbreviated name/location of the firmware that is being
updated will appear in the upper right corner.

9. If the firmware upgrade completes successfully,

Firm Update IcuM
RESULT OK will be displayed.
Result : OK
10. Power off the MFP. Turn OFF MFP PWB UPDATE
DIP SW and refit the MFP PWB cover & left cabinet.

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 SHARP E-MANUAL UPDATE
1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown).
Note: The E-Manual firmware for MX-4111/5111N series consists of 1 file (*.UAR).

2. Insert the USB memory device into a USB port on the machine and execute Simulation
49-03 [E-MANUAL UPDATE]:-

3. Browse the E Manual Directory (eg VIRGO E MANUAL) and select the “*.uar” update file:-

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 E-MANUAL UPDATE SHARP

4. The current and updated version should then be displayed:-

5. Press Execute to commence upgrade. Update File Checking and a progress of the update will
be displayed:-

6. Once the update is complete, press OK to exit simulation mode:-

E-Manual update is complete.

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 SHARP WATERMARK UPDATE
1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:-
Caution: When copying the Watermark firmware/directories onto the USB drive,
do not change the folder hierarchy or files.

2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05
[WATER MARK UPDATE]:-
Note: “If no USB device is detected, an error message will be displayed.

3. Select the Directory containing the Watermark update files:-

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 WATERMARK UPDATE SHARP

4. The current and updated version should now be displayed. Press Execute to commence
upgrade:-

5. Update File Checking and a progress of the update will be displayed:-

6. Once the update is complete, press OK to exit simulation mode.

Watermark Update is complete.

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 SHARP EEPROM HANDLING PROCEDURE
WARNING:
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using
the following procedure:-

1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data
may become corrupted due to static charge.
2. Never insert the EEPROM to the socket in reverse.
3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse.
Execution of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be fully
recovered in the field.
4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM for
identification purposes before removing from the PWB.
5. Please handle EEPROMs with care to prevent bending or damage of pins.
They will be broken if bent several of times. (This type of trouble has been reported many times.).
6. Do not use foamed styrol etc. for packing during the transportation of EEPROM.
Foamed styrol easily generates static charge. In some cases, EEPROM is damaged just by placing it
into foamed styrol.
7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge is
also used to pack EEPROM provided as service parts.

CAUTION:
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform
a complete run-up procedure).

Caution to prevent damage on EEPROM:

In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove and
reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after power
on, never execute Sim16 under this condition.

As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-
 In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may have
been switched.
 Turn off the machine without execution of Sim16, install the correct EEPROM into the proper
position (on the PWB), power on the machine again and then execute Sim16. This way, U2 trouble
should be cleared.
 Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair or
maintenance as such.
As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may
actually damage the EEPROM, HDD storage and backup data.

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 HDD REPLACEMENT PROCEDURE SHARP

Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD
failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data
onto the replacement HDD.

The HDD contains the following data:-

Reinstall
No. Data Backup Method Data Reinstall Method
Operator
1 e-Manual Cannot be backed up Sim49-03 Service
Sim56-02 / Device cloning Sim56-02 / Device cloning
2 Address book Service
/ Storage backup / Storage backup
Image Send registration
Sim56-02 / Device cloning Sim56-02 / Device cloning
3 data (Sender’s information, Service
/ Storage backup / Storage backup
meta data, etc.)
User authentication
4 Sim56-02 Sim56-02 Service
Account management
5 Japanese FEP dictionary Not available —
6 Chinese FEP dictionary Not available —
7 JOB LOG Perform via WEB PAGE —
8 JOB completion list Not available —
9 New N/A (FSS) information Not available —
10 User font (Added) Not available Perform via WEB PAGE.
Service or
11 User macro Not available Perform via WEB PAGE
User
12 Document filing Perform via WEB PAGE Perform via WEB PAGE
Sim56-02 / Device cloning Sim56-02 / Device cloning
13 System setting data Service
/ Storage backup / Storage backup
14 Watermark Cannot be backed up Sim49-5 Service
15 User colour profile Not available Perform via WEB PAGE Service
Mirroring information
(When the mirroring kit is Forcible rebuilding is
16 Not available Service
installed, the mirroring performed.
information is written.)
Individual setting
17 information for direct WEB Service
browsing
Cookie file for
18 Service
OSA application
Reinstallation of
19 eOSA application file Service
application
User file saved in the SMB
20 Service
server (NAS)

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 SHARP HDD REPLACEMENT PROCEDURE
HDD Replacement Procedure

1. Back up the HDD storage data before replacement:-

 Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
 When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC

2. When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to
USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored
to the machine).

3. Replace the HDD.

4. Power on / Boot the MFP Device:-

 For new HDD (from service parts) only, Formatting is automatically performed.
 When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to
cancel U2-05 trouble and then format the HDD using SIM62-01.

5. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.

6. Install the E-Manual Data onto the HDD using SIM49-03.

7. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.

8. Import the storage data backed up in Step 1.

 Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
 Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).

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 MX-EB12 MIRRORING KIT SHARP

When the mirroring kit is installed, the two HDD units are named HDD1 (Mirroring HDD) and HDD2 (Standard
machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the operation
panel:-

Mirroring Kit is installed.

Mirroring Kit / HDD Trouble.

Mirroring Kit / Rebuilding - Copying the whole contents of one HDD to the other HDD.

Troubleshooting:

Use SIM62-20 to check the HDD status, and refer to the following tables to confirm the relation between
the HDD status and possible remedy :-

Status & Trouble when is displayed:-

HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK – A – A A
NONE A – – – –
HDD1 REBUILDING – – – – –
ERROR A – – – –
TROUBLE A – – – –

Status & Trouble when E7-03 error message is displayed:-

HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK B B or C B B B
NONE B or C C C C C
HDD1 REBUILDING B C F F F
ERROR B C F F F
TROUBLE B C F F D or E

Cont’d

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 SHARP MX-EB12 MIRRORING KIT
Troubleshooting:

Case Trouble Cause Advice

One HDD status 
Replace the HDD & perform the replacement
is OK. Connection failure of the procedure of the mirroring kit HDD.
A connectors and harness of the  Replace the mirroring kit and perform the
One HDD status is mirroring kit replacement procedure of the mirroring kit
NG HDD.
 Replace the cable. Remove and connect.
 Communication trouble
 Replace the HDD which indicates other than
through the SATA harness of
OK and perform the replacement procedure
HDD.
of the mirroring kit HDD or standard machine
When at least one  Trouble of HDD which
B HDD.
HDD is OK. indicates the status other than
 Replace both of the HDD of the mirroring kit
OK.
and that of the machine. Perform the
 Broken data in HDD.
replacement procedure of the mirroring kit
 RAID PWB trouble. HDD and standard machine HDD.
 Replace the cable. Remove and connect.
 Communication trouble  Check connection between the mirroring kit
through the SATA harness of and the HDD.
HDD.  Replace the HDD which indicates NONE.
 Connection failure between Perform the replacement procedure of the
When at least one
C the mirroring kit and the HDD. mirroring kit HDD or standard machine HDD.
HDD is NONE.
 HDD trouble.  Replace the mirroring kit. Perform the
 HDD SATA harness & replacement procedure of the mirroring kit
connector trouble. HDD or standard machine HDD.
 RAID PWB trouble.  Replace both of the HDD of the mirroring kit
and that of the machine.
 Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
When in TROUBLE-  RAID PWB trouble
D  Replace both of the HDD of the mirroring kit
TROUBLE.  (Both or one) HDD trouble and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.
 The mirroring kit is composed
When in TROUBLE- of HDD's that have different  Replace both of the HDD of the mirroring kit
TROUBLE. mirroring information. (eg. A and that of the machine. Perform the
E replacement procedure of the mirroring kit
(Occurring when HDD which has been used in
replacing the HDD) the mirroring kit of another HDD and standard machine HDD.
machine is installed.)
 Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
Other than cases B,  RAID PWB trouble.
F  Replace both of the HDD of the mirroring kit
C, D, and E  Both HDD’s trouble. and that of the machine. Perform the
replacement procedure of the mirroring kit
HDD and standard machine HDD.

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 MX-EB12 MIRRORING KIT SHARP

HDD Replacement Procedure:

Where possible, backup the HDD storage data before replacement:-

• Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
• When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC

When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB
memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the
machine).

Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD
status to determine which HDD is in trouble:-
If HDD1 is in trouble, replace the HDD of the mirroring kit.
If HDD2 is in trouble, replace the HDD of the machine.
Power off the MFP device (Primary power switch).

WHEN REPLACING THE MIRRORING KIT HDD ONLY:-

1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD.

2. Power on / Boot the MFP device:- Rebuilding is automatically executed.

3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed
as REBUILDING.
Note: It may take approx. three hours to complete HDD “rebuilding”.

4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as
HDD1/HDD2=OK/OK.

WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:-

1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required).

2. Set DIPSW2 of the mirroring kit to ON:-

3. Power on the MFP device - Forcible rebuilding is executed.

4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed.
Cont’d

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 SHARP MX-EB12 MIRRORING KIT
5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.

6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF.

7. Power ON the MFP Device

8. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.

9. Install the E-Manual Data onto the HDD using SIM49-03.

10. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.

11. Import the storage data backed up in Step 1.

 Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
 Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).

Caution:

• When replacing the HDD for the mirroring kit, ensure to use a new HDD unit.
• If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the
operations and the data cannot be assured and E7-A5 trouble may occur.
• If an HDD that has been previously used for a mirroring kit is installed, the original data may be
erased.
• When removing the HDD after installing the mirroring kit, be sure to remove both HDD's
together.
• If only one HDD is removed and then reinstalled, the data of both HDD's may
not be identical, causing an error.
• When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of
the MFP PWB first, and then perform the required maintenance. With this procedure, both
HDD's are disconnected from the machine.

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 SD CARD REPLACEMENT PROCEDURE SHARP

Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or
SD card failure. If the SD Card is operating normally before replacement, backup the data and then
reinstall the data onto the replacement SD Card.

The SD Card includes the following data:-

Data
Partition Backup
Stored Data Reinstall
Number Method
Method
ICU firmware (Boot/Main) SIM49-01
ICU [Link] [Link] (BOOT
L-101 firmware - cannot be
Boot animation Boot (CN) ARM9
data installed
firmware again.)
Font - SIM49-01
Web help - SIM49-01
SPDL - SIM49-01
ICU Option Font ROM - SIM49-01
firmware
S-101 UI Action Script main program - SIM49-01
fixed data
(Pre-install) UI screen information (XML) - SIM49-01
Flash image - SIM49-01
Flash language data - SIM49-01
Flash guidance animation - SIM49-01
ICU
firmware
S-102 Same as above - SIM49-01
fixed data
(Mirror)
System Setting value data file (System setting/SIM setting
S-105 SIM56-02 SIM56-02
Data data (Image quality adjustment)/FAX Soft SW)
System setting data SIM56-02 SIM56-02
Key operator custom setting data System setting - data
(Data changed from the default) backup - device cloning
FAX reception data (Power shut off & paper
- -
empty)
S-103 User Data FEP learning data (Japanese/ Chinese) - -
Firmware update data (differential between new
- -
and old) (For FSS)
Account management information/ User
SIM56-02 SIM56-02
authentication data
System setting - data
Home screen customize data
backup - device cloning
FAX
I-101 reception FAX/Internet Fax reception image data SIM66-62 -
data

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 SHARP SD CARD REPLACEMENT PROCEDURE
Replacement Procedure:

When replacing the SD card, be sure to use the specified SD card supplied as a service part only.
The firmware required for booting the MFP device must be included on the SD card that is used in
this machine - Commercially available SD cards do not have this firmware data.

1. Use SIM56-02 to backup the SD card data to the USB memory.

2. When the operation panel home screen has been customised, backup the SD card data by using
the device cloning function.
3. When there is FAX/Internet Fax data received, use SIM66-62 to backup the image data to the USB
memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to
the machine.)
4. Replace the SD card with a new one.
5. Upgrade the firmware to the latest version.
6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between
the HDD data and the image related memory.)
7. Use SIM56-02 to restore the data backed up in procedure 1.
8. Restore the data backed up in procedure 2 by using the device cloning function.

Notes:
 If E7-07 or U2-40 trouble occurs and the error cannot be cancelled using SIM16, this may
indicate an issue or failure of the SD Card – replace the SD Card by following the procedure
detailed above.
 The data backed up with SIM56-2 must not be installed to another machine. If installed, the
system and adjustment data will be overwritten and other issues may be generated.

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 FIRMWARE & PRINT DRIVER REVISION SHARP

Engine Firmware:

Firmware ROM
ICU MAIN 08.20.R1.00
ICU BOOT 01.01.R1.00
PCU 01.15.R1.00
SCU 01.02.R1.b0
DESK 02.00.R1.00
SPF 01.00.R1.0b
UI CONTENTS 08.10.R1.00
LCC [MX-LC11] 01.00.A1.00
INNER FINISHER [MX-FNX9] [Link]
SADDLE FINISHER [MX-FN10] [Link]
FINISHER 4K [MX-FN11] [Link]
SADDLE FINISHER 4K [MX-FN18] [Link]
SADDLE [MX-FN18] 01.02.03.a0
FAX MAIN [MX-FX11] 01.01.G1.00
DATA SECURITY KIT [MX-FR33U] [Link].00
PCL [MAIN] 08.20.R1.00
ACU [MX-EB11] 02.00.A1.00
WATERMARK 01.00.R1.00
E-MANUAL 01.70.R1.00

Print Driver:

Windows OS x86 Windows OS x64

Driver
2008, 7, 8, 8.1 2008(R2), 2012(R2), 7, 8, 8.1

PCL6 [Link] [WHQL] [Link] [WHQL]

PS [Link] [WHQL] [Link] [WHQL]
PPD [Link] [WHQL] [Link] [WHQL]
PC-Fax [Link] [Link]
TWAIN [Link] [WHQL] [Link] [WHQL]
XPS ** [Link] [WHQL] [Link] [WHQL]
Sharp UD [Link] [WHQL] [Link] [WHQL]

Note: ** XPS driver supports Windows Vista only.

For the latest Firmware and Print Driver version(s),
please refer to the SHARP Support Website.

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 SHARP TEST SIMULATION
The following pages contain information regarding test simulations. For a detailed description for each
test simulation, please refer to the MX-4111/5111N Service Manual.

Simulation Entry Method:

1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen
will appear):-

2. Touch the VER display section (as indicated below):-

3. Touch #  C 
* * keys:-

4. Enter a main SIM code with the 10-key pad then touch the START (MONO or COLOR) key or select
a main code from the SIM key list on the touch panel.

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 TEST SIMULATION SHARP

1 Scanner Self Test 10 Toner Motor Operation & Test

1 Scanner operations test 1 Toner motor operation check
2 Scanner sensor check
5 Scanner unit and control circuit check 13 U1 Clear / Cancel
-- Trouble cancel (U1 trouble).
2 DSPF Self Test
1 SPF ageing test. 14 Clear / Cancel
2 SPF sensor check -- Trouble cancel (excluding U2/PF trouble).
3 SPF output check (motor, clutch, solenoid)
15 U6 Clear / Cancel
3 Finisher Operation & Test -- Trouble cancel (excluding U2/PF trouble).
2 Finisher sensor check
3 Finisher output check 16 U2 Clear / Cancel
10 Finisher adjustment -- U2 trouble cancel

4 Desk / LCC Operation & Test 17 PF Clear / Cancel

2 Desk/LCC sensor check -- PF trouble cancel
3 Desk/LCC output check
5 Desk/LCC clutch operation check 21 Maintenance Cycle Configuration
1 Maintenance cycle setting
5 Lamp Operation & Test
1 LCD/LED test 22 Data Output & Check
2 Heater lamp load check
1 Counter data display
3 Copy lamp check
2 Jam/trouble counter display
4 Discharge lamp check
3 Jam history data display
4 Trouble code history data display
6 System Load Operation & Test
5 ROM version display
1 Feed output check 6 Data print mode
2 Fan load check 8 Document feed and output counter
3 Transfer operation check display
6 Fuser Separation operation check 9 Paper feed counter display
90 Scanner mirror unit lock position execute 10 Machine system display
11 Fax counter display
7 Device Aging Operation & Test 12 DSPF jam history display
1 Ageing test setting 13 Process cartridge counter display
6 Interval ageing cycle timer set up 14 Toner cartridge use status
8 Warm up time display setting 18 User data delete history
9 Printing colour select mode (colour) 19 Network scanner counter display
12 Document reading setting (aging) 25 Toner usage estimator data display
40 Error code list display
8 High Voltage Operation & Test 90 System setting list print
1 Developer bias setting and output
2 MHV/Grid setting and output 23 Data Print Mode & Check
6 Transfer setting and output 2 Print jam/Trouble data print mode
80 Data print mode (paper feed)
9 Duplex Operation & Test
2 ADU sensor check
3 ADU load & output check
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 SHARP TEST SIMULATION

24 Data Counter & Clear 30 Sensor Operation & Test

1 Jam/trouble counter clear 1 Main unit sensor check
2 Paper feed counter clear 2 Tray sensor check (main)
3 Document feed & output counter clear
4 Maintenance counter clear 40 Bypass Operation & Adjustment
5 Developer counter clear 2 Bypass tray width adjustment
6 Copy Counter clear 7 Bypass tray width detection manual
9 Print & other counter clear setting
10 Fax counter clear
12 Document filing counter clear 41 OSS Operation & Adjustment
15 Network scanner counter clear 1 Document sensor operation check
25 Toner usage estimator counter clear 2 Document sensor output setup
35 Toner cartridge use status clear 3 Document sensor output display

25 DV Auto Adjustment & Monitor 43 Fuser Setting & Adjustment

1 Toner sensor monitor (Process drive) 1 Fuser temperature setup (Paper)
2 Auto developer adjustment setting 4 Fuser temperature. setup for each mode
4 Toner supply quantity data display 20 Fuser temperature. correction for low
5 Toner density correction data display temperature & humidity
21 Fuser temp correction for high
26 Device Configuration temperature & humidity
1 Right Tray setup 22 Perform L/L correction for fuser
2 LCC size set-up temperature setting
3 Auditor setup 23 Perform H/H correction for fuser
5 A3 Total/Maintenance counter set-up temperature setting
6 Destination set-up 24 Fuser temperature reset
7 Machine ID setting 31 Web cleaning motor operation check.
10 Network scanner trial mode set-up 32 Force operation of web cleaning (job end)
18 Toner save operation
30 CE mark control setup 44 Process Control Data
32 Fusing cleaning operation setting 1 Process control mode setting
35 Trouble memory mode setting 2 Process control Gain Adjustment
38 Engine life over setting (Developer) 4 Process control initial density setup
41 Pamphlet mode AMS operation 6 Process control correction (force)
49 Copy speed mode setup (Postcard) 9 Process control data display
50 Function setting: (B/W reverse, Colour 12 DM data, patch/base data display
mode, Finisher, Long Size print, Wireless 13 Image density set-up (colour)
set etc). 14 Fuser temp.& humidity output data
51 Serial port operation setting (PCI) 15 OPC drum idle rotation setting
52 Blank paper count mode setting 21 Half tone process control registration
53 Enable/Disable auto colour calibration 22 Half tone process control patch result
65 Finisher staple alarm mode set-up 24 Half tone correction data result display
69 Toner near end setting 25 Initial half tone correction data display
71 Web Browsing trial mode settings 26 Half tone process control execution
73 Poster enlargement image loss adjustment 27 Half tone process control correction clear
74 OSA trial mode setting 28 Process control timing (On/Off) setting
78 Remote operation (VNC) password setting.
79 User data pop up display enable/disable

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 TEST SIMULATION SHARP

44 Process Control Data 46 Copy & Image Density Adjustment

29 Enable/disable half tone correction during 59 Copy mode pseudo resolution image
each job process adjustment.
31 OPC drum position adjustment 60 Sharpness adjustment (colour auto mode)
37 DV bias correction level setting for 61 Area separation recognition setting
continuous print mode. 62 ACS operating condition setting
43 DV unit installation monitor 63 Copy low density adjustment
61 Colour image density sensor adjustment 65 Colour correction table setting.
62 Process control execution condition 66 Watermark adjustment for Copy/Printer
setting 74 Copy colour balance adjustment
90 Set process operation of high compression
46 Copy & Image Density Adjustment PDF images
1 Colour copy density adjustment 91 Adjust reproduction of black text.
2 B/W copy density adjustment
4 Colour scanner density adjustment 48 Magnification & Motor Adjustment
5 B/W scanner density adjustment 1 Magnification ratio adjustment
8 Colour scanner balance adjustment 5 Motor speed adjustment (Scanner & SPF)
9 SPF exposure adjustment 6 Motor velocity adjustment
10 Engine colour balance manual adjustment
16 Engine balance manual adjustment B/W 49 Firmware & E-Manual Upgrade
19 B/W auto exposure mode setup 1 Firmware Upgrade Program
21 Engine colour balance adjustment (All) 3 E Manual Update Program
23 Enable/disable maximum density adjust. 5 Watermark Update Program
24 Engine half tone auto adjustment
25 Single colour mode colour balance set-up 50 Image Position Adjustment
26 Single colour mode colour balance adjust 1 Lead edge/copy position adjustment
27 Coefficient (Black edge) gamma set-up 2 Lead edge/copy position adjustment (Calc)
30 Resolution adjust (sub-scan – copy mode) 5 Printer lead edge adjustment (sub scan)
32 Document background density adjust. 6 SPF Lead edge/copy position adjustment
36 2-colour mode adjustment (Red, Black) 7 SPF Lead edge/copy adjustment value
37 B/W image create adjustment 10 Print off-centre deviation adjustment.
38 Black component adjustment (Copy mode) 12 Original centre deviation adjustment.
39 Fax Image send sharpness adjustment 20 Manual colour registration adjust.
40 Fax mode exposure adjust (All modes) 22 Auto colour registration & drum
41 Fax mode exposure adjust (Normal) adjustment
42 Fax mode exposure adjust (Fine Text) 24 Auto registration & drum data display
43 Fax mode exposure adjust (Super Fine) 27 Image loss adjustment (Fax/Scanner)
44 Fax mode exposure adjust (Ultra Fine) 28 Service adjustment (OC/SPF position)
45 Fax mode exposure adjustment (600dpi)
46 Fax mode exposure adjustment (RIP) 51 Resist Roller Adjustment
47 JPEG compression rate setting
1 Transfer voltage ON timing adjustment
51 Heavy paper mode gamma adjustment
2 Resist roller adjustment
52 Heavy paper mode gamma default set
54 Half tone density adjustment (dither). 53 Document Feeder Adjustment
55 Drop out colour mode adjustment for
6 SPF document tray size adjustment
Image Send mode.
7 SPF document tray size adjust value set.
58 Copy mode pseudo resolution setting
8 SPF scanning position adjustment
(smoothing process).

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 SHARP TEST SIMULATION

55 MFP Data Setting 55 MFP Data Setting

1 Engine soft switch setting 3 Controller soft switch setting:-
2 Scanner soft switch setting SW25-7 Custom Envelope size (Printer).
3 Controller soft switch setting:- 0 = Disabled
SW1-5 Auto clear function before copy 1 = Enabled
job execution:- SW26-1 Notification sound of finished
0 =Disabled, 1 = Enabled Copy job.
SW3-6 Process mixed original size 0 = Disabled
printing for duplex mode:- 1 = Enabled
0 =Disabled, 1 = Enabled SW26-2 Notification sound for Stop copy
SW3-7 HP Compatibility Mode:- when no original is present
0 =Disabled, 1 = Enabled 0 = Disabled
SW4-5 Paper type simplification 1 = Enabled
selection:- SW27-7 Set printable area to same as
0 =Disabled, 1 = Enabled previous model
SW4-7 Paper feed size entry:- 0 = CR3 series (Default)
0 =Disabled, 1 = Enabled 1 = CR2 series
SW27-8 Retain Scan to Desktop
SW6-1 Ethernet Speed Auto destination for a certain period
negotiation:- after a scan operation.
0 = Enabled, 1 = Disabled 0 = Disabled (Default)
SW6-2 Ethernet Link Speed:- 1 = Enabled
0 = 100Base TX, 1 = 10Base T SW28-3 Single Email alert notification
SW6-3 Ethernet Duplex Mode:- for customer.
0 = Full, 1 = Half 0 = Disabled (Default)
SW6-4 Ethernet 100/1000 Link Speed:- 1 = Enabled
0 = 100Base TX, 1 = 1000Base T SW28-4 Envelop mode – automatically
SW6-8 USB Card Reader detection change to size tab screen.
control 0 = Disabled (Default)
0 =Disabled, 1 = Enabled 1 = Enabled
SW9-5 Maintenance notification SW28-6 Disable Multi Shot & Pamphlet
setting by Printer MIB:- function when reprinting
0 = Enabled, 1 = Disabled retention data.
SW19-3 Auto output without stapling 0 = Disabled (Default)
when max. number of sheets is 1 = Enabled
detected. SW28-7 The [X] keys indicating
0 = Disabled, 1 = Enabled determination of setting can be
SW22-5 Display toner remaining (MFP changed to [OK] keys
Status):- 0 = Disabled
0= Disabled, 1 = Enabled/Display 1 = Enabled (Default)
SW24-7 Continuous print mode for OSA 10 Special Stamp setting (Taiwan only)
(job queuing for external
accounting):- 56 MFP Data Import & Export
0 = Job Queue Disabled 1 Transfer data execute
1 = Job Queue Enabled 2 Export/Import Filing Data
SW24-8 OSA Offline Mode (for external 3 Document filing data backup
accounting):- 4 Job log data backup
0 = Disabled, 1 = Enabled 5 Export Adjustment & Settings data to USB

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 TEST SIMULATION SHARP

60 Memory Operation & Test 65 LCD Operation & Adjustment

1 SDRAM read/write test (ICU) 2 LCD touch panel adjustment result display
5 Operation panel key input test
61 LSU Writing Adjustment/Test
1 LSU test (Polygon & BD detection check) 66 Fax Control Settings & Adjustments
3 LSU power auto setup 1 Fax Soft SW setting
4 LSU position adjustment (CMYK) 2 Country code default set (Fax)
3 Fax PWB controller memory check
62 HDD Operation & Test 4 Fax signal line check (Max level)
1 HDD format (FAT32) 6 Fax list print (confidential registration)
2 HDD partial read/write check 7 Fax memory printout (all data)
3 HDD read/write check (all areas) 8 Fax voice message setup
6 Smart (HDD) self diagnostic test 9 Fax signal line check (Soft SW setting)
7 Smart (HDD) self diagnostic error log 10 Fax all memory clear
8 HDD format (excluding system & 11 Voice signal check (line/speaker 300bps)
operation manual area) 12 Voice signal check (line/speaker 300bps)
10 Job completion list deletion (with job log) 13 Register dial number for Sim 66-14/15/16
11 Document filing data deletion 14 Adjust/check the time dial pulse (10bps)
12 Enable/disable auto format for HDD 15 Adjust/check the time dial pulse (20bps)
trouble. 16 Adjust/check the send level DTFM signal
13 HDD format (manual area only) 17 DTFM signal to send to line (Max level)
14 Delete document filing management data 18 DTFM signal to send to line (Soft Sw level)
16 Job Log Optimisation 19 Write Fax Pwb SRAM data to Flashcard
20 Check operation of mirroring hard disk 20 Write telephone book data onto HDD
21 Print various registration information
63 CCD Operation & Adjustment 22 Set the sound volume of the handset
1 Shading correction data display 24 Fast memory data clear
2 Shading correction execution (force) 29 Fax address book clear
3 CCD gamma & colour correction adjust. 30 Tel/LIU sensor status check
4 SIT chart patch density list display 31 ON/OFF setting of output port (Tel/LIU)
5 CCD gamma & colour correction reset. 32 Received data check (comparison)
6 Print engine colour balance 33 Busy Tone/CNG/CED/FNET detect check
7 Standard target colour calibration set-up 34 Display time required for sending test data
8 Standard scanner target reset (Service) 36 Check Send/Receive from modem.
11 Colour Balance setting (Factory Mode). 39 Check Destination saved in Fax EEPROM
42 Rewrite PIC program installed on Fax box
64 Self Test Print 43 Write program & adjustment values to PIC
installed on Fax
1 Self print test (Colour mode)
61 Display FAX related soft switch (151-250)
2 Engine colour balance patch print mode
62 FAX receive data export in PDF format.
3 Self print test (B/W mode)
4 Printer self print test
5 Printer self print test (PCL)
67 Printer Settings & Adjustments
6 Printer self pint test (PS) 17 Printer NVRAM clear
7 Adjustment pattern print (Sim46-21) 24 Printer half tone auto adjustment
25 Printer half tone colour adjustment
65 LCD Operation & Adjustment 26 Standard target select of printer half tone
auto adjustment
1 LCD touch panel adjustment

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 SHARP TEST SIMULATION

67 Printer Settings & Adjustments

27 Scanner target of printer calibration setup
(Service)
28 Standard target of printer colour
calibration (Service)
31 Printer calibration data clear
33 Printer screen gamma adjust. (PCL/PS)
34 Engine maximum adjustment mode for
printer
36 Adjust low density section
45 Printer image filter and trapping
adjustment.
52 Printer default gamma check (PCL/PS)
54 Printer colour balance adjustment

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 TROUBLE CODES SHARP

A0 E7
01 PCU ROM abnormality 04 HDD-ASIC error.
02 SCU ROM abnormality 07 SD Card error
04 ACU/ACRE ROM error 10 Shading trouble (Black correction).
05 ACU/ACRE firmware error 11 Shading trouble (White correction).
10 Colour profile error 14 CCD-ASIC communication error.
11 Firmware discrepancy (MFP-PCU) 20 LSU laser detection error (K).
14 MFP-CPU firmware inconsistency 21 LSU laser detection error (C).
15 DSK Boot firmware version conflict 22 LSU laser detection error (M).
16 Data error of NIC firmware on SD card. 23 LSU laser detection error (Y).
17 UI data & CPU firmware inconsistency. 24 LSU LD driver error (K)
20 Firmware & EEPROM conflict (MFP) 25 LSU LD driver error (C)
21 Firmware & EEPROM conflict (PCU) 26 LSU LD driver error (M)
22 Firmware & EEPROM conflict (SCU) 27 LSU LD driver error (Y)
28 LSU-PCU connection trouble
C1 29 LSU-ASIC frequency abnormality.
42 Image data trouble (Scan PWB - ACRE)
10 Main charger trouble (Black)
14 Main charger trouble (Colour) 46 Image data decode error ( ACRE)
48 Scanner PWB (ACRE) memory error
49 Watermark data error
C4
50 Firmware & PWB combination error
00 PTC trouble 55 PCU PWB information SUM error.
02 PTC heater open trouble 60 MFP combination error (Firmware/PWB)
03 PTC heater short trouble 61 MFP-PCU combination error
10 PTC no control 62 Controller connection trouble (scanner)
20 Primary transfer output trouble 65 MFP EEPROM sum check error
80 MFP-SCN communication trouble.
CE 89 Communication error between MFP PWB
00 Network communication error & Energy Saving NIC controllers.
01 Network card is not installed or defective 90 MFP-PCU communication trouble.
02 FTP or Mail server is not found 91 Fax reception image data error
03 Server does not correspond during TX 92 Copy image data error
04 Invalid account/password (FTP server) 93 Image data process error.
05 Invalid directory entered (FTP server) 94 Image data process error (import data)
06 Specified mail server (POP3) is not found 95 Printer PWB DIMM memory check error.
07 Invalid server account or password 96 MFP PWB DIMM memory check error.
08 The specified mail server (POP3) A0 LSU LD PWB EEPROM R/W error (K)
suspends response A1 LSU LD PWB EEPROM R/W error (C)
A2 LSU LD PWB EEPROM R/W error (M)
E6 A3 LSU LD PWB EEPROM R/W error (Y)
A5 Mirror kit HDD installation error
10 Shading error (Black correction)
11 Shading error (White correction)
EE
14 CCD-ASIC error
EC Auto DV adjustment trouble.
E7 EL Auto DV adjustment trouble (over toned).
EU Auto DV adjustment trouble (under
01 MFP image data trouble. toned).
03 HDD trouble.

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 SHARP TROUBLE CODES

F1 F2
00 Finisher-PCU PWB communication error. 51 Drum phase sensor trouble (Colour)
03 Finisher exit roller lifting operation 41cpm
trouble 51 Drum phase sensor trouble (Cyan)
08 Finisher staple shift motor trouble. 51cpm
10 Finisher staple operation trouble. 52 Drum phase sensor trouble (Mag) 51cpm
11 Finisher grip operation trouble. 53 Drum phase sensor trouble (Yel) 51cpm
15 Finisher exit tray lift operation trouble. 58 Humidity sensor trouble (process)
19 Finisher alignment operation trouble F. 64 Toner supply error K
20 Finisher alignment operation trouble R 65 Toner supply error C
21 Finisher interface fan motor trouble. 66 Toner supply error M
22 Finisher rear edge assist motor trouble 67 Toner supply error Y
23 Finisher shutter trouble 70 Improper toner cartridge detection K
30 Finisher-Saddle communication trouble 71 Improper toner cartridge detection C
31 Saddle Finisher motor trouble. 72 Improper toner cartridge detection M
32 Finisher/Punch unit communication 73 Improper toner cartridge detection Y
error. 74 Toner cartridge CRUM error K
33 Punch unit shift operation trouble. 75 Toner cartridge CRUM error C
34 Punch operation trouble. 76 Toner cartridge CRUM error M
36 Punch paper edge detection error 77 Toner cartridge CRUM error Y
37 Finisher data backup RAM error. 78 Image density registration sensor trouble
38 Punch data backup RAM trouble. 91 High density process control HV error (K)
39 Punch paper dust sensor trouble. 92 High density process control HV error (C)
41 Saddle paper positioning trouble 93 High density process control HV error (M)
42 Saddle guide motor trouble 94 High density process control HV error (Y)
43 Saddle alignment operation trouble.
44 Saddle staple motor R trouble F3
45 Saddle staple trouble. 12 Lift up trouble Cassette 1 (Main unit)
46 Saddle pushing plate motor trouble
22 Lift up trouble Cassette 2 (Main unit)
47 Saddle paper transport motor trouble.
50 Finisher incompatibility trouble.
F6
51 Saddle sensor connection trouble
52 Finisher micro switch trouble 00 ICU-Fax communication trouble (ICU)
01 Fax EEPROM read/write error.
F2 04 Fax modem operation trouble.
21 LIU & Fax soft switch error (combination)
22 Discharge lamp trouble K
30 Access error to 1-chip on Fax board.
23 Discharge lamp trouble C 97 Fax Pwb compatibility trouble.
24 Discharge lamp trouble M
98 Improper Fax & Destination information.
25 Discharge lamp trouble Y
39 Process thermistor breakdown
F9
40 Toner density sensor trouble K
41 Toner density sensor trouble C 91 Communication error between MFP and
42 Toner density sensor trouble M printer section when booting.
43 Toner density sensor trouble Y 92 Printer PWB hardware error
45 Colour image density sensor trouble
49 LSU thermistor trouble
50 Drum phase sensor trouble (Black)

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 TROUBLE CODES SHARP

H2 L4
00 Upper thermistor open (TH_UM_AD2). 32 Power source cooling fan trouble
01 Lower thermistor open (TH_LM). 34 LSU cooling fan trouble
02 Sub thermistor open (TH_US). 35 Fusing cooling fan trouble
03 Compensation thermistor open trouble 45 Toner cooling fan trouble
(TH_UM_AD1) 50 Process fan trouble
56 Rear cooling fan trouble
H3 58 Ozone exhaust fan trouble
00 Fuser high temperature (TH_UM).
01 Fuser high temperature (TH_LM). L6
02 Sub thermistor fusing section high 10 Polygon motor trouble (LSU)
temperature (TH_US).
L8
H4 01 No Full wave signal
00 Fuser low temperature (TH_UM_AD2) 02 Full wave signal error
01 Fuser low temperature (TH_LM) 20 MFP PWB communication trouble
02 Sub thermistor fusing section low
temperature (TH_US) PC
-- Personal counter not installed
H5
01 5 continuous (POD1 not reach) jams U1
01 Battery trouble.
H7
10 Fuser low temperature recovery error U2
(TH_UM_AD2)
00 MFP EEPROM read/write error
11 Fuser low temperature recovery error 05 HDD internal authentication database
(TH_LM)
table error.
10 SRAM user authentication check sum
L1 error
00 Mirror feed trouble. 11 MFP PWB EEPROM check sum error.
30 Serial number discrepancy (ICU – PCU)
L3 40 SD card error.
41 HDD system storage data area error
00 Mirror return trouble.
42 Machine adjustment data (system
storage area) error
L4
50 HDD user authentication data check sum
02 Paper feed motor lock trouble error
03 Fusing motor trouble 60 Watermark check error.
04 DV motor trouble K 80 SCU PWB EEPROM read/write error.
05 DV motor trouble CMY 81 SCU PWB EEPROM check sum error.
06 Transfer unit lift trouble 90 PCU PWB EEPROM read/write error.
07 Transfer belt motor trouble 91 PCU PWB EEPROM check sum error
11 Shift motor trouble
16 Fusing pressure release trouble.
30 MFP fan motor trouble
31 Paper exit cooling fan trouble

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 SHARP TROUBLE CODES

U5
00 DSPF feed unit communication trouble
16 DSPF feed unit fan trouble
30 DSPF tray lift up trouble
31 DSPF tray lift down trouble
40 DSPF installation trouble

U6
00 PCU-Desk communication trouble
01 Tray 1 lift motor trouble
02 Tray 2 lift motor trouble
09 LCC lift motor trouble
10 Desk transport motor trouble
20 LCC communication trouble
21 LCC transport motor trouble
22 LCC 24v power abnormality
50 Desk – Main unit incompatibility trouble
51 LCC – Main unit incompatibility trouble
52 PCU PWB – Paper feed desk
communication trouble.

U7
50 Communication trouble between main
unit and vendor control
51 LCC-Main unit combination trouble

UC
02 CPT-ASIC abnormality
20 Document control module trouble

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 SENSOR LOCATION SHARP

Sensor Location:

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 SHARP JAM CAUSE CODES
ENGINE & DESK/LCC
Code Description Code Description
APPD1_N APPD1 not-reached JAM POD2_S POD2 remaining JAM

APPD1_S APPD1 remaining JAM POD3_N POD3 not-reached JAM

APPD2_N APPD2 not-reached JAM POD3_S POD3 remaining JAM

PPD1 not-reached JAM
APPD2_S APPD2 remaining JAM PPD1_LCC
(LCC communication abnormality)
CPFD1 not-reached JAM PPD1 not-reached JAM
CPFD1_N2 PPD1_N1
(Cassette 2 feed paper) (Cassette 1 paper feed)
CPFD1 not-reached JAM PPD1 not-reached JAM
CPFD1_N3 PPD1_N2
(Desk 1 paper feed) (Cassette 2 paper feed)
CPFD1 not-reached JAM PPD1 not-reached JAM
CPFD1_N4 PPD1_N3
(Desk 2 paper feed) (Desk 1 paper feed)
CPFD1 remaining JAM PPD1 not-reached JAM
CPFD1_S1 PPD1_N4
(Cassette 1 paper feed) (Desk 2 paper feed)
CPFD1 remaining JAM PPD1 not-reached JAM
CPFD1_S2 PPD1_NA
(Desk 2 paper feed) (ADU paper feed)
CPFD1 remaining JAM PPD1 not-reached JAM
CPFD1_S3 PPD1_NL
(Desk 1 paper feed) (LCC paper feed)
CPFD1 remaining JAM PPD1 remaining JAM
CPFD1_S4 PPD1_S1
(Desk 2 paper feed) (Cassette 1 paper feed)
CPFD2 JAM PPD1 remaining JAM
CPFD2_DESK PPD1_S2
(Desk communication trouble) (Cassette 2 paper feed)
CPFD2 not-reached JAM PPD1 remaining JAM
CPFD2_N3 PPD1_S3
(Desk 1 paper feed) (Desk 1 paper feed)
CPFD2 Not-reached JAM PPD1 remaining JAM
CPFD2_N4 PPD1_S4
(Desk 2 paper feed) (Desk 2 paper feed)
CPFD2 remaining JAM PPD1 remaining JAM
CPFD2_S2 PPD1_SA
(Cassette 2 paper feed) (ADU paper feed)
CPFD2 remaining JAM PPD1 remaining JAM
CPFD2_S3 PPD1_SL
(Desk 1 feed paper) (LCC reefed paper)
CPFD2 remaining JAM PPD1 remaining JAM
CPFD2_S4 PPD1_SM
(Desk 2 feed paper) (Manual 2 paper feed)
DPFD1 not-reached JAM PPD2 JAM
DPFD1_N4 PPD2_DRUM
(Desk 2 paper feed) (Detect DRUM Lock)
DPFD1 remaining JAM PPD2 JAM
DPFD1_S3 PPD2_FIN
(Desk 1 paper feed) (Finisher communication error)
DPFD1 remaining JAM PPD2 not-reached JAM
DPFD1_S4 PPD2_N1
(Desk 2 paper feed) (Cassette 1 paper feed)
DPFD2 remaining JAM PPD2 not-reached JAM
DPFD2_S4 PPD2_N2
(Desk 2 paper feed) (Cassette 2 paper feed)
LCC paper feed JAM PPD2 not-reached JAM
LCC PPD2_N3
(LPFD not-reached) (Desk 1 paper feed)
LCC remaining JAM PPD2 not-reached JAM
LPFD_SL PPD2_N4
(Side LCC paper feed) (Desk 2 paper feed)
Manual feed paper feed JAM PPD2 not-reached JAM
MFT PPD2_NM
(MPFD not-reached) (Manual feed tray paper feed)
PPD2 not-reached JAM
POD1_N POD1 not-reached JAM PPD2_NA
(ADU paper feed)
PPD2 not-reached JAM
POD1_S POD1 remaining JAM PPD2_NL
(LCC paper feed)
PPD2 JAM
POD2_N POD2 not-reached JAM PPD2_PRI
(Image preparation wait timeout)

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 JAM CAUSE CODES SHARP

ENGINE & DESK/LCC (Cont’d)

Code Description Code Description
PPD2 remaining JAM PPD2 remaining JAM
PPD2_S1 PPD2_SM
(Cassette 1 paper feed) (Manual feed tray paper feed)
PPD2 remaining JAM Cassette 1
PPD2_S2 TRAY1
(Cassette 2 paper feed) (CPFD1 not reached JAM)
PPD2 remaining JAM Cassette 2 paper feed JAM
PPD2_S3 TRAY2
(Desk 1 paper feed) (CPFD2 not reached JAM)
PPD2 remaining JAM
PPD2_S4 TRAY3 Cassette 3 paper feed JAM
(Desk 2 paper feed)
PPD2 remaining JAM
PPD2_SA TRAY4 Cassette 4 paper feed JAM
(ADU paper feed)
PPD2 remaining JAM
PPD2_SL
(LCC paper feed)
DOCUMENT FEEDER
ICU_REQ ICU factor stop JAM SPPD3_N SPPD3 not-reached JAM

P_SHORT Short size JAM SPPD3_S SPPD3 remaining JAM

SDFS_S Paper JAM SPPD4_N SPPD4 not reached JAM

SPOD_N SPOD not-reached JAM SPPD4_S SPPD4 remaining JAM

SPOD_S SPOD remaining JAM SPPD5_N SPPD5 not-reached JAM

SPPD1_N SPPD1 not-reached JAM SPPD5_S SPPD5 remaining JAM

Exposure start notification timer
SPPD1_S SPPD1 remaining JAM SPSD_SCN
end
SPPD2_N SPPD2 not-reached JAM STOP_JAM Emergency stop request JAM

SPPD2_SR SPPD2 reverse remaining JAM

1K FINISHER
FDRLMJ Paper exit roller lift motor JAM FPPD3_S Saddle paper exit remaining JAM

FGMJ Gripper motor JAM FSATPD_S Saddle transport remaining JAM

Paper attribute data reception
FIN_PAOF FSDMJ Saddle motor JAM
overflow (16 sheets)
FIN_TIME Finisher paper early reaching JAM FSPTMJ Saddle paper transport motor JAM

FPDD_S Bundle exit remaining JAM FSSMJ Stapler shift motor JAM

FPNCHJ Punch JAM FSTPLJ Staple JAM

Finisher inlet port not- reached
FPPD1_N FSSTPLJ Saddle staple JAM
JAM
FPPD1_S Finisher inlet port remaining JAM PDPPD1_N Interface inlet port not- reached JAM

FPPD2_N Saddle section not- reached JAM PDPPD1_S Interface inlet port remaining JAM

FPPD2_S Saddle section remaining JAM PDPPD2_N Interface outlet port not- reached JAM
Saddle paper exit not- reached
FPPD3_N PDPPD2_S Interface outlet port remaining JAM
JAM

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INNER FINISHER
Code Description Code Description
FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM

FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM
Finisher inlet port not reached
FPPD1_N FSTPLJ Staple JAM
JAM
4K FINISHER
Finisher inlet port not-reached
FED_N FSFS_S Saddle paper exit remaining JAM
JAM
Finisher inlet port remaining
FED_S FSHS_N Saddle transport not-reached JAM
JAM
Saddle section not-reached
FFPD_N FSHS_S Saddle transport remaining JAM
JAM
FFPD_S Saddle section remaining JAM FSSTPLJ Saddle staple JAM
Finisher paper exit not-
FHS_N FSTPLJ Staple JAM
reached JAM
Finisher paper exit remaining Interface inlet port not-reached
FHS_S PDPPD1_N
JAM JAM
Finisher paper early reaching
FIN_TIME PDPPD1_S Interface inlet port remaining JAM
JAM
Interface outlet port not-reached
FPNCHJ Punch JAM PDPPD2_N
JAM
Saddle paper exit not-reached Interface outlet port remaining
FSFS_N PDPPD2_S
JAM JAM

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SPECIFICATION
Model Symptom Advice
Is it possible to Tandem
Tandem operation is only supported with
MX-4111N or MX-5111N with another
MX-2610/3110/3610N and MX-4111/5111N series only.
MX colour device?
The maximum image size which can be uploaded to the
Home Screen is 1024 x 544.
Depending on the number of icons displayed on the
What is the recommended HOME screen, please use the following:-
resolution/dimensions when using Pattern 1: Icon Qty 4 : Size 160 x 160
custom images for the HOME Screen Pattern 2: Icon Qty 8 : Size 160 x 160
and Button Icons? Pattern 3: Icon Qty 8 : Size 100 x 100
ALL Pattern 4: Icon Qty 12 : Size 100 x 100
Pattern 5: Icon Qty 12 : Size 86 x 86
Pattern 6: Icon Qty 18 : Size 86 x 86
The MX4111/5111N series can support printing up to
Is it possible to print onto Banner 1200mm in length from the bypass tray only however, a
Paper up to 1200mm in length? special PCL6 print driver and setting change (Sim26-50,
Item F) is required.
Select Settings - User Control - Default Settings.
How do you print User Account
Scroll down and select the required option from User
information when User Control is
Information Print menu.
enabled?
Note: The Administrators password will be required.

HOME SCREEN
The FAX icon is not displayed correctly After installing the MXFX11 Fax Expansion Kit, execute
on the Home Screen, even after Sim 66-10 to perform a memory clear.
ALL adding the FAX icon via system The FAX icon will then be displayed correctly, once it’s
settings once the fax expansion kit is added to the HOME Screen via System Settings
installed. (Operation Settings - Home Screen).

WEB BROWSER KIT

Yes: Use Sim 26-71 to enable
Is there a trial mode available for the (Restricted to 32000 pages).
Web Browsing Kit? Note: PDF viewer & Flash is not supported using Trial
MX-AM10 mode.
Unable to print PDF documents when
To print PDF documents via the web browser, the PS
using the web browser function (MX-
option (MX-PK11) must be installed.
AM10)

DOCUMENT FILING / PUBLIC FOLDER

Unable to browse the NAS/Public
The NBT/WINS Port (Security setting) must be enabled
Folder, even though the Public
to use NAS/Public storage. For security measures, this
Folder/NAS settings are enabled
ALL port setting is disabled as default.
within the Network Settings menu.
Can you use Domain User Accounts to NAS/Public Folders support local accounts only
browse the NAS/Public Folders? (programmed on MFP)

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GENERAL / MISC
Backup and clear the job log data (especially when the
Slow operation and/or machine
job log exceeds 60,000 entries).
performance (including slow browsing
Also execute Job Log & HDD optimisation where
experience of the MFP webpage).
available
SRDM ( Sharp Remote Device Manager )gets data from
the copier using SNMP . If this is disabled by using SIM
55-3 Sw. 9 , bit 5 , then SRDM cannot monitor the
SRDM does not show status of copier
status of the copier .
Please note that the copier needs to be power cycled at
the mains for changes to the soft switch to take effect.
In past examples, when connecting the FAX machine to
an IP telephone network, if the outgoing signal level
was high, communication trouble frequently occurred.
Because of the above, there were many cases where
technicians had to adjust the outgoing signal level via
FAX Soft SW when this occurred.
What is the function of the Digital Line For this reason, the above setting has been added to
Network checkbox? avoid communication trouble when connected to an IP
telephone network. This setting can be changed within
the MFP web page by the administrator.
System Settings –> Image Send Settings –> Fax Settings
–> Default Settings.
ALL When Digital Line Network is enabled (ticked), the
signal outgoing level of FAX is set to -15dBm
Go to the service webpage
When using the LCD panel to change
[Link]
System Settings, only Top Page and
Default Username & Password= "service".
System Settings are listed within the
Select "Administration Settings" and execute "All" to
menu.
display all the settings.
Machine unable to wake up from Check/change the following soft switch setting:-
Sleep Mode Sim 66-1 (Fax switch) SW92, Set bit 7 = 1.
Please see administrator for
assistance (code pc) message on the Check and ensure CN16 jumper is transferred from the
display, only after replacing the SCU original to new SCU PWB.
PWB from spare parts.
Press and hold down the HOME key for approx. 5-10
seconds. If the counter window appears after a
period of time, the touch key operating setting
UI becomes unresponsive when maybe changed.
selecting any icon from the HOME Via the MFP webpage, restore system settings or
screen (machine appears to hang) check the following settings:-
Time for Accepting Key Entry: 0.0sec
Time for Accepting Key Entry of Long Touch: 0.5sec
Double Tap Interval Setting: 0.5sec
USB Card reader not recognised Change Sim 55-03, SW No.6 DATA No.8 from 0 to 1

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TROUBLE INDICATIONS
Card Reader communication trouble.
This indication is displayed if a Card Reader is not
detected correctly when a Card Reader is registered on
the MFP.
All
Enter User Control – Card Type/ Card Reader Settings
menu and uncheck Use IC Card for Authentication
And/or de-register the Card Reader from Card Reader
Device Registration menu via the operation panel.
HDD Trouble: Use SIM62-20 to check the HDD status.
MX-EB12 For troubleshooting, refer to the MX-EB12 Mirroring Kit
section within this guide.

TROUBLE CODES
Check if the Black drum cleaning blade has flipped.
C4-20 Also check the condition of the primary transfer belt
unit.
ALL DSPF Shading Adjustment (SIM63-2) must be executed
E6-11 trouble after replacing the DSPF after replacing the DSPF CCD Unit, DSPF Control PWB
Control PWB or DSPF CCD Unit. or following U2 trouble.
Use DSPF Shading Adjustment Sheet [UKOG-0333FCZZ],
E7-07 error when sending or receiving
MX-FX11
large volume of fax jobs Upgrade the firmware to 04.00.R1 (or higher).
ALL Intermittent E7-20
To support MX4111/5111N series and prevent E7-48
MX-EB11 E7-48 trouble, the MXEB11 firmware must be upgraded to
02.00.A1 (or higher).
Check PCL Flash ROM , replace if required.
ALL E7-95
Also ensure to upgrade the Firmware to current version
When performing a firmware upgrade on the Inner
Finisher, ensure to select both BOOT & MAIN firmware
after executing Sim 49-01.
F1-00 trouble after a firmware Due to a recent change, both BOOT & MAIN firmware
MX-FNX9
upgrade versions have been upgraded however, if only the
MAIN firmware is selected and upgraded, F1-00 trouble
may be experienced when using the combination of
original BOOT and current MAIN firmware versions.
Upgrade the MXFN10 Firmware to v01.10.02 (or
higher) for improved Gripper control
Ensure "Super Lube" Synthetic Multi-Purpose Grease
MX-FN10 F1-08 (SUP21030) is applied to the square shaft within the
staple unit otherwise, the gripper drive gear (PG:
Section 24 item 11 - 0CW4158P418//) may wear
prematurely, causing it to bind under load.
U5-16 trouble (DSPF cooling fan
ALL Replace the DSPF Driver PWB (CPWBN1982FCE1).
permanently runs)
Constant Error 1206 when adding an Check the HDD operation for bad or corrupted
address destination - even after partition. Execute Sim 62-01 and format the HDD.
ALL
resetting system settings back to If the problem persists after formatting, replace the
factory default. HDD unit.

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PAPER PATH & TRANSPORT
If a paper jam is incorrectly removed , the Fusing rear
lower paper guide sheet ( PSHEP6378FCZZ ) may be
ALL POD1_S jams in fuser
bent over , causing POD1_S jams . Straighten guide
sheet , then test . Replace if damaged.

OUTPUT DEVICE [FINISHER]

Fold alignment drifts after producing 3
or 4 booklets, only when using A3W Upgrade the MXFN18 Saddle Firmware to 01.02.03.a0
MX-FN18
paper size with the MXFN18 saddle (or higher)
finisher.

Check the operation of FSLD1 & FSLD2.

Both sensors should be OFF when the paper surface
Remove paper from offset tray
MX-FNX9 detect lever (PG Section 12, item 6) is at Home position
message after each set is complete
therefore, if FSLD2 remains ON (using SIM 3-2), check if
the sensor is located (fixed) correctly onto the frame.

SHARP OSA
Download an updated web module from the Sharp
OSA support website and copy it into the Sharp OSA-
File name cannot be customised when Network Scanner Tool Host Installation Folder:-
Network
using Sharp OSA-Network Scanner
Scanner eg. C:\Program Files\Sharp\Sharp OSA Network
Tool v1.1
Tool Scanner Tool Host\OSANSTWeb\bin
Afterwards, reboot the Host Server/PC.
Under External Account control (OSA),
Under User Control - Default Settings menu, enable
is it possible to lower the Automatic
Automatic Logout Setting and change to the required
Log Out (User) timer from 60
time (eg. 30 seconds).
seconds?
Unable to enter the URLs for EAM
ALL (External Accounting Mode) as the Check the setting for Sim 26-03 (Coin Vendor Mode).
item is missing from the webpage, Ensure OUTSIDE AUDITOR is configured to None.
even though MXAMX3 is enabled.
Sharp OSA trial mode supporting most functions can be
Is it possible to activate a trial mode
enabled by executing Sim 26-74 (restricted to approx
for Sharp OSA?
32000 pages, including print/scan/copy/image send).

SHARPDESK MOBILE
Which additional options are required
for full functionality when using
Only MX-PK11 is required.
Sharpdesk Mobile via a wireless
access point?
When using Office 365, you need to specify the
ALL following information within Email Server Settings on
Unable to connect to Office 365 email Sharpdesk Mobile:-
account when using Sharpdesk Mobile
Hostname: [Link]
v2.0
Port Number: 993
SSL: ON

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SHARPDESK MOBILE (Cont’d)

The SharpDesk Mobile application is not displayed
when searched from the Windows Store if your mobile
SharpDesk Mobile is not displayed device’s language setting is set to one of the languages
ALL within the Windows Store Search that Sharpdesk mobile does not support.
Results.
Change your language to English (US) or English
(Australia) and then re-search.

IMAGE SEND
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: [Link]
Port Number: 587
Reply Email Address: ****@[Link]
How to scan to Office 365 email from SSL: ON
Sharp MFP? SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
ALL therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for
Office 365 email.
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
Scan to Email fails when using
when configuring SMTP settings on the MFP, make sure
[Link] or [Link]
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
On some PABX, the line voltage may be low enough for
the machine to think that an external handset is off
hook, stopping faxes from being sent.
MXFX11 Fax dial tone gives busy tone. Usually this manifests itself as the machine always
having a congestion tone when the speaker button is
pressed . To disable Handset detection, change
soft switch 114 , bit 8
After entering multiple destinations The behaviour of the Address Book has been changed
(eg. Email, Fax & Network Folder) for a from July 2011 to only display and select the
single contact and Scan to Email is corresponding destination for the chosen Image Send
executed, the MFP broadcasts the Function.
ALL scanned data to all destination
addresses (Email, Fax & Network For earlier devices, upgrade the MFP firmware to
Folder) for the selected contact. v03.00.R1 (or higher)
What is the PDF/A file format
PDF/A-1a is supported.
specification when using Image Send?

USB WIRELESS ADAPTOR

Unable to setup or configure WiFi. To support the MX-EB13, install special ROM version
MX-EB13 Wireless settings are not available 27.00.R1. After rebooting the MFP, enter SIM26-50
under Network Settings Menu. and enable WIRELESS SET (to ON).

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PRINT CONTROLLER
Upgrade the MFP firmware to 08.20.R1 (or higher).
The MFP may intermittently hang Also, there is a Microsoft Hotfix available that may
(stops printing) with Rendering address this issue:-
displayed within the job status, only [Link]
when printing from a Windows In addition, disabling mDNS within Network Settings-
environment. Services menu and WSD under Network Settings-Print
Port Settings has also resolved this issue in some cases.
ALL
After upgrading from Windows 8 to This is caused by the OS upgrade.
8.1 or 2012 to 2012R2, “Features” If you change the Printer Name or change/reset the
information on the printer properties Port properties of the queue, the Features information
is not displayed. will return.
Using PC-Fax Preview function on When using PC-Fax driver on Windows 8.1 or 2012R2,
Windows 8.1 or 2012R2, the preview set the FAX resolution setting to 200x200dpi,
image and sending result is incorrect 400x400dpi or 600x600dpi.
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to
Unable to install OSX10.8 Drivers - restrict the installation of applications/drivers from a
Cannot be opened because it was not specific source (eg Mac App Store).
MX-PK11
downloaded from the Mac APP Store From the Security & Privacy menu (System
error message Preferences), change the "Allow Applications
Downloaded From" setting to Mac App Store and
identified developers or Anywhere.
When printing within a Windows
environment, a delay is experienced
Upgrade the PCL6 or PS print driver to the following
when selecting and connecting to the
version (or higher):- [Link]
required print queue from some
Applications (eg. Word 2010).
ALL Printing multiple page reports from
different paper trays as separate files, Enable (check) the following setting change on the MFP
is it possible to stop the MFP device device:-
from bypassing jobs held when a System Settings - Operation Settings - Disabling of
paper out condition occurs, to prevent Bypass Printing
an out of sequence output/report?

DATA SECURITY KIT

Once the Data Security Kit has been installed (as
described within the Installation Manual), the product
activation key can only be entered via the MFP
operation panel (and not via the MFP webpage).
Enter Settings - System Settings - Product Key menu
Unable to activate Data Security Kit.
and input the unique activation key. Once registered,
power cycle the MFP device by using the primary
MX-FR33U
power switch (inside the front exterior cover).
After the MFP reboots, use Sim 22-10 to confirm the
DSK option is enabled.
After powering on the MFP device
(installed with DSK), the machine Check and/or replace the 1GB memory installed on the
takes approx 8 minutes to come to a MFP PWB.
ready condition.

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DATA SECURITY KIT (Cont’d)

To print to a specific folder without PIN, perform the
following setting changes:-
1. Settings - Security Settings - Other Settings -
When printing to a specific folder Disabling of Document Filing menu:- Un tick Sharing
MX-FR33U without PIN, Error 421 occurs - only Mode for Printer.
when DSK is installed. 2. User Control - Authority Group List - Add Authority
group Registration - Job Setting - Security -
Document Filing Approval Setting menu:- Enable
Sharing Mode.

EMAIL STATUS ALERTS

Upgrade the MFP firmware to February 2012 Running
Change (06.00.R1 or higher) and configure the
Is it possible to configure the MFP to
following soft switch:-
send only a single email alert for each
SIM 55-03 SW28-3 (change from 0 to 1).
alert condition?
Note: For dealer email address, multiple email
notifications will still be received.
If you wish to receive toner low emails at a specific
toner remaining level, configure the MFP as follows:-
ALL 1. Enter Simulation 26-69.
2. Change Item F (Toner E-Mail Alert) from 1 to 0.
Configuring Toner Low Email alerts to 3. Set Item B (Remaining Toner Level) to the specified
be sent at a specific toner remaining level when the Email alert is sent:-
level Examples: 0= 5%, 1=10%, 2=15%, 3=20%, 4 = 25%
(Default), 5=30%.
Note: Depending on Model, the details within
Simulation 26-69 may differ therefore please refer to
the Service Manual for the relevant model series.

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Note: Excludes Part Change/Correction Information.
Reference Description Model
COP2236 Enhancement of 1st transfer frame CL. All
COP2228 EEPROM handling All
COP2211 Measures to prevent PDPPD1_N paper jam caused by stray glue from DF MX-RB11
cushion.
COP2208 Measures to prevent F1-31 trouble or FSDMJ paper jam in the saddle MX-FN10
section.
COP2190 Printer installation under Mac OSX 10.10
COP2189 Specification change to support the new wireless standard in Australia MX-EB13
COP2183 Measures to prevent the noise from the DSPF drive unit and drive transport All
frame.
COP2180 Measures to prevent noise from the DV drive motor section on the main All
drive unit.
COP2176 Measures to prevent noise from the rear side of the pressure roller in the All
fusing unit.
COP2175 Measures to prevent E7-11 trouble caused by faulty LED driver PWB. All
COP2165 Further improvement to prevent fusing belt damage. All
COP2156 Elimination of ADU waste toner cover All
COP2150 Measures against toner smudge on the paper All
COP2114 Further improvement to prevent fusing belt damage. All
COP2113 Caution when installing IC Card Reader All
COP2107 Measures against PDPPD1_N paper jam caused by the deteriorated MX-FNX9
cushion.
COP2104 Setup of new service parts - Saddle stapler MX-FN10
COP2102 Noise from the secondary transfer unit All
COP2099 Staple Unit & Staple Cartridge listing All
COP2087 Sharp Remote Device Manager [SRDM] v1.4 All
COP2085 Measures to prevent F1-00 error code caused by the contact failure of the MX-FN11/18
paper surface detection sensor.
COP2079 Rom version upgrade (includes revision history) MX-FNX9
COP2076 Elimination of two springs to improve productivity. MX-FN10
COP2073 Rom version upgrade MX-FN10/11/18
COP2072 How to enable and configure the wireless function with MXEB13 USB All
wireless adaptor.
COP2071 Measures to prevent streaks in the paper path direction when printing solid MX-FN11/18
black and colour images.
COP2064 Countermeasures against noise from the black toner transport pipe. All
COP2044 Registry growth when using an auto created printer under a Citrix or All
terminal services environment.
COP2028 Enhancement to prevent damage to the flag paper detect up (F1-15) MX-FN11/18
COP2024 Elimination of the LCD protect molt of 10.1” operation panel for All
productivity improvement.
COP2021 Improvement for accurate detection of DSPF transport upper actuator to All
prevent SPPD2_S paper jam.
COP2020 Change of Photo Sensor All

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Reference Description Model

COP2008 Caution when replacing the fusing pressure spring. All
COP2006 Countermeasures against POD2_S and/or POD1_S paper jam when the MX-FNX9
inner finisher is installed.
COP1989 Measures to prevent HDD damage caused by vibration All
COP1982 Improvement for gap variation between the fusing separate plate and All
fusing belt.
COP1974 Enhancement of gear strength in the SD drive section MX-FN10
COP1973 Improvement of paper alignment during the discharge MX-FNX9
COP1970 Elimination of the remain detect cover MX-DE15/16
COP1966 Measures to prevent POD2_N jame due to deformed Fusing rear lower All
paper guide sheet
COP1962 Improvement for the height and clearance adjustment of MXFN10 during MX-FN10
installation
COP1959 Support for MXEB13 USB Wireless Adaptor All
COP1958 Countermeasure against toner dispersion within the process unit All
COP1957 Measures to prevent the web idle gear from locking up All
COP1950 Sharp Remote Device Manager [SRDM] v1.3 All
COP1945 Release of Pantone Look-up Table for Pantone licensed devices All
COP1933 Improvement against noise from the paper feed drive unit section All
COP1926 Enhancement to prevent paper jam caused by worn transport ribs on the MX-FN10
Cover Top
COP1924 Improvement for C4-00 PTC trouble All
COP1923 Measures to prevent POD1_S jams due to paper touching the enter gate MX-FNX9
when performing 2-side print with A3 paper.
COP1919 Countermeasure for deviation of punch hole position MX-FN10/PNX5
COP1914 Enhancement to prevent paper jam caused by unhooked bunch roller MX-FNX9
pressure lever
COP1913 Improvement to prevent folding misalignment due to paper skew within MX-FN10
the saddle section
COP1912 Countermeasures against paper jam in tray 3/4 caused by low voltage MX-DE15/16
output of the desk control PWB
COP1908 Firmware update for installation of MXFN10 [revised February 2013] MX-FN10
COP1893 Improvement to prevent toner leakage from the front side of primary All
transfer cleaner unit
COP1891 Enhancement to improve the life of WEB roller All
COP1890 Point to observe during routine maintenance - White streaks on print All
output
COP1887 Countermeasure to prevent paper jam due to undetected paper passing All
the PPD2 sensor
COP1885 Further improvement to prevent the fusing belt from meandering All
COP1865 Measures to strengthen the link fixing plates within the 1st transfer unit All
COP1864 Device cloning from the operation panel All
COP1856 Improvement for toner dispersion from the DV unit. All
COP1852 Change of main power LED indication All
COP1851 Measures to strengthen the attaching area of manual bypass feed drive All
gear within the paper feed unit

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Reference Description Model
COP1846 Fusing pressure spring enhancement All
COP1845 Measures to prevent document jams (SPPD2_S) due to insufficient recovery All
of the transport upper actuator.
COP1839 F2-64/65/66/67 Trouble code All
COP1837 Defective contact with SD card terminal All
COP1826 Scan to OSX10.7 using FTP All
COP1825 Enhancement to prevent fusing belt damage All
COP1823 Fuser temperature adjustment for action against paper jam, due to curled All
paper
COP1821 Change of tilt angle steps for the operation panel All
COP1820 Improvement to prevent dirt on the rear edge of paper All
COP1818 Contamination of the fusing upper paper enter guide All
COP1816 Pressure release idle gear strength increase All
COP1806 Rom version upgrade (including revision history) MX-FR33U
COP1805 Rom version upgrade (including revision history) MX-FN18
COP1801 Measures against paper skew when the saddle open and shut guide is not MX-FN18
fully closed
COP1798 Countermeasure to reduce noise from the DSPF upper & lower transport All
units
COP1794 Improvement to the drum cleaning performance - Cleaning Blade All
COP1786 Stylus Pen & Holder established as a service part All
COP1783 Configuring ID card with internal user control All
COP1782 Enabling public folder & NAS (Network attached storage) All
COP1781 Home screen background customization All
COP1771 Noise reduction during initial operation MX-FN10
COP1765 Sharp Remote Device Manager (SRDM) v1.1 All
COP1764 Improved paper feeding performance MX-FN11
COP1763 Precaution when replacing the fusing belt and web roller. All
COP1759 Rom version upgrade All
COP1755 Additional protect sheet for MXEB12 mirroring kit MX-EB12
COP1752 FPPD2_S jams within the saddle opening MX-FN10
COP1749 Rom version upgrade MX-EB11
COP1747 F1-43 trouble when power is turned on MX-FN10
COP1741 Rom version upgrade (to support MX-4111N/5111N) MX-FNX9/10/11
COP1734 IC Card reader installation guide All
COP1716 Rom version upgrade (including revision history) MX-FN10
COP1711 Improvement of initial operation noise MX-FN10
COP1707 Rom version upgrade MX-FN10
COP1703 F1-08 trouble due to an operation lock of the stapler unit MX-FN10
COP1689 FPDD_S jams due to the spring of the UDG arm shaft breaking MX-FN10
COP1680 Angled paper ejection due to the guide SR-SG-GP-F/R not opening correctly MX-FN10
COP1661 Improved paper feeding performance through the saddle unit MX-FN10

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Reference Description Model

COP1657 Paper skew within Switchback Transport MX-FN10
COP1632 F1-37 trouble after replacing the Finisher Control PWB MX-FN11
COP1475 Rom version upgrade MX-FN11

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Operating System Support Reference:

GDI Graphic Display Interface.

SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI)
PCL Printer Command Language
PS Postscript 3
PPD Postscript Printer Description.
GPD Generic Printer Description (PCL).
XPS XML Paper Specification (Page Description Language)
SRDM Sharp Remote Device Manager
 Print Driver / Application / Operation are available and supported.
 Windows Vista/2008 or Windows 7 Drivers / Application are supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Digitally Certified Print Driver is installed automatically using Plug & Play via Windows
WSUS
Update server.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL
Windows Operating System is supported.
01/14 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.

Useful Links (Web Addresses):

Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software - [Link]

Product Information:
(Document Solution Centre): - [Link]

Product Key Registration:- [Link]

User Name: keyuser

Password: key000323

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website.

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 NOTES SHARP

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