MODULE 2
EFFECTIVE
COMMUNICATION
Dr. Mericia Mila A. Amador
GREETINGS TO ALL
STUDENTS!
TOPICS IN THIS
MODULE
This module is designed to help you examine the
dimension of communication styles to improve your
communication skills. Particularly, you will be taught how WAYS TO COMMUNICATE
to communicate with clarity for an interview and for team WITH CLARITY
communication.
IMPROVING INTERVIEW
Communication is an essential life skill that can be SKILLS
continually developed and enhanced. Thus, this module
aims to help you not only become a better LEARNING TEAM
communicator, but also prepare you as future COMMUNICATION
professionals.
At the end of this module, you will find an assessment to CONTRIBUTING TO
evaluate what you have learned. POSITIVE GROUP
DYNAMICS
Enjoy learning!
“Communication – the human
connection – is the key to personal and
career success.”
PAUL J. MEYER
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MODULE 2: EFFECTIVE COMMUNICATION
communication
PLANS FOR 2021
Communication comes from the Latin word "communicare", which means "to share". To
communicate is to establish "commonness" with someone. (Schramm, 2012)
Theodorson and Theodorson (1969) define communication as the transmission of
information, ideas, attitudes, or emotion from one person or group to another (or
others) primarily through symbols.
Scholars have defined communication in several ways.
Definitions of communication:
Communication is a transaction.
When people communicate,they continually offer definitions of themselves to their
perceived definitions of the others (Stewart, 1990).
Communication is a convergence of mutual understanding (Rogers and Kincaid, 1981).
Communication happens whenever information is passed from one place to another.
It is not simply the verbal, explicit, and intentional transmission of message; it includes
all those processes by which people influence one another (Black and Bryant, 1992)
Communication is a process by which participants create and share information with
one another in order to reach a mutual understanding. (Rogers, 1983)
Since communication is defined as a process, it follow that it has elements that interact
together.
elements of the
communication process
PLANS FOR
SOURCE
2021
- refers to a person or a group of persons “with a
purpose, a reason for engaging in communication”
(Berlo, 1961).
initiates the communication process.
also referred to as the encoder, sender,
information source, or communicator
RECEIVER
- is the person or group of persons at the other end Communication
of the communication process. (Berlo, 1961).
works for those
the target of communication
listens when the source talks;
the receiver reads what the source writes.
who work at it.
JOHN POWELL
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MESSAGE
- the information that the source wants to relay to
the receiver
an idea, purpose, or intention that has been
translated into a code or a systematic set of
symbols (Berlo, 1961).
CHANNEL
- the way in which a message or messages travel
between source and receiver.
include face-to-face conversations, speeches, phone
conversations, letters, newspaper and magazine
articles, blogs, email, text messages, tweets, etc.
EFFECT
- the outcome of a communication or the response of the receiver to the message of the
source.
FEEDBACK
- The receivers’ verbal and nonverbal responses to a message
can be a nod for understanding (nonverbal), a raised eyebrow for being confused
(nonverbal), or asking a question to clarify the message (verbal)
Communication works for those who work at it.
JOHN POWELL
Image credit: [Link]
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types of communication
There are two types of communication based on channel;
verbal communication and nonverbal communication.
A. Verbal communication
- message is transmitted verbally
- communication is done by word of mouth and writing.
In verbal communication always remember the acronym KISS - keep it short and simple.
Verbal Communication is further divided into two,
oral and written.
1. Oral /spoken communication:
In oral communication, spoken words are used. It
includes face-to-face conversations, speech,
telephone conversation, video, radio, and television.
Examples of spoken communication
in the workplace include conversations, interviews,
counselling, meetings, conferences and so on
(Wenbin Nah, 2008).
In oral communication, communication
is influenced by pitch, volume, speed and clarity of
speaking.
Advantages and Disadvantages of Verbal Communication
ADVANTAGES DISADVANTAGES
1. Messages can be edited and revised 1. Poor presentation of the message or the
many time before it is actually sent. instruction can resukt in misunderstanding
and wrong responses.
2. Written communication is good for
complicated and vital instructions, which 2. Relying only on oral communication may
can be given in a precise and uniform not be sufficient as business
manner. communication is formal and very
organized.
3. Written communication helps in laying
down apparent principles, policies and 3. Usually informal and not as organized as
rules for running of an organization. written communication.
4. It is a permanent means of 4. Oral communication is time-saving as far
communication: written instructions can as daily interactions are concerned, but in
be used for future references. case of meetings, long speeches
consume lot of time and are unproductive
at times.
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ADVANTAGES DISADVANTAGES
5. Feedback is spontaneous in oral 5. It requires attentiveness and great
communication. Thus, decisions can be PLANS
receptivity on partFOR 2021
of the receivers/audience.
made quickly without any delay.
6. Oral communication (such
6. Not only time saving, but it also saves as speeches) is not frequently used as legal
money and efforts records except in investigation work.
7. Best in case of problem resolution. 7. Spoken communication is influenced by
Conflicts, disputes and many issues can both verbal and non-verbal communication
be put to an end by talking them over. such as tone or body language which may
twist the meaning of your message in the
8. Oral communication is an mind of the receiver.
essential for teamwork and group energy.
[Link] a receptive and encouraging
morale among organizational employees.
10. Oral communication can be best used
to transfer private and confidential
information/matter.
2. Written communication:
- written signs or symbols are used to communicate.
- can be transmitted via letter, report, memo,
bulletins, job descriptions, employee manuals, telegrams, faxes, contracts, advertisements,
and electronic mail (email), news releases, etc.
Message, in written communication, is influenced by the vocabulary and grammar used,
writing style, precision and clarity of the language used.
Written communication is the most common form of communication being used in
business.
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Advantages and Disadvantages of Written Communication
ADVANTAGES DISADVANTAGES
1. Messages can be edited and revised 1. It doesPLANS
not answer
FOR questions
2021 instantly and
many time before it is actually sent. there is no immediate feedback.
2. Written communication is good for 2. People may not always read them.
complicated and vital instructions, which
can be given in a precise and uniform 3. Written communication takes time.
manner.
4. It is impersonal or unfriendly.
3. It is a permanent means of
communication: written instructions can 5. Effective written communication requires
be used for future references. great skills and competencies in
language and vocabulary use.
4. Legal defenses depend upon written
communication as it provides valid 6. Too much paper work
records
5. Reader can read the information at a
pace that suits them.
b. Non-verbal communication
According to McConnell, (2003), nonverbal communication is behavior, other than spoken or
written communication, that creates or represents meaning. In other words, it includes facial
expressions, body movements, and gestures. Nonverbal communication is talking without
speaking a word.
It is very effective, maybe even more so than
speech. As the saying goes,
“Actions speak louder than words.”
Argyle (1988) concluded that there are five
primary functions of nonverbal bodily
behavior in human communication namely:-
1. Express emotions
2. Express interpersonal attitudes
3. To accompany speech in managing the
cues of interaction between speakers
and listeners
4. Self-presentation of one’s personality
5. Rituals (greetings)
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Advantages and Disadvantages of Non-verbal Communication
ADVANTAGES DISADVANTAGES
1. Able to communicate in places where 1. Long conversations using non-verbal
you have to avoid talking audibly. communication
PLANSare usually
FOR 2021not possible.
2. Able to communicate with someone 2. Non-verbal communication varies from
who cannot hear. culture to culture.
3. Able to communicate without others 3. Particulars of messages using non-verbal
around you hearing what is being communication cannot be discussed in
communicated. detail.
i4. Able to communicate when a person 4. It is not useful as a public tool for
is too far away from you to hear you (for communication
example, by gesturing)
5. It cannot be used everywhere and is less
5. Non-verbal communication can be influential than verbal communication.
used as a tool to communicate with
people who don't understand your
language
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effective communication
PLANS FOR 2021
Communication is a day-to-day activity that we engage in. It may be a simple chit-chat with
a friend or colleague or a presentation in-front of a panel.
However, communication needs to be effective in order to foster harmonious relationship in
an organization. Without effective communication, there will be no understanding and
teamwork in the workplace. Thus, this could lead to misunderstandings and conflict.
Effective communication is the process of sending a message in
such a way that the message received is as close in meaning as
possible to the message intended. (Griffin, 2002)
Scott Cutlip and Allen Center in 1952 in their book, Effective Public Relations listed
7 characteristics of an effective communication.
1. Completeness
Communication must be complete.
It should convey all facts required by the audience.
The sender of the message must take into consideration the receiver’s mind set and convey
the message accordingly.
A complete communication has following features:
Gives additional information wherever required.
Leaves no questions in the mind of receiver.
Helps in better decision-making by the audience/
readers/receivers of message as they get all
desired and crucial information.
It persuades the audience
2. Conciseness
Communicating what you want to convey in least
Keep It Short and Simple possible words (without forgoing the other C’s of
communication).
Concise communication has following features:
Is time-saving as well as cost-saving.
Highlights the main message as it avoids using
excessive and
needless words.
Is non-repetitive in nature
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TIPS IN COMMUNICATING CONCISELY
1. Eliminate unnecessary phrases and redundancies.
Correct: We will be home in ten days.
Incorrect: We will be home in a period of ten days.
2. Use clear and straightforward language.
Correct: I have noticed many weeds growing around the building.
Incorrect: It has come to my attention that there is a vast proliferation of undesirable
vegetation surrounding the periphery of this facility.
3. Write in active voice.
Correct: This week, the committee decided to vote on the issue.
Incorrect: A decision to vote on the issue was made by the committee this week.
4. Shorten wordy phrases.
Correct: Jon will call me if he can go.
Incorrect: Jon will let me know in the event that he can get away and make the trip.
5. Eliminate extra nouns.
Correct: Luis was interested in data processing.
Incorrect: Luis was interested in the data processing field.
6. Eliminate filler words such as "that", "of", or "up".
Correct: I said I was tired.
Incorrect: I said that I was tired.
3. Consideration
Implies “stepping into the shoes of others”.
Effective communication must take the audience into consideration (the audience’s view
points, background, mind-set, education level, etc.)
Features of considerate communication are as
follows:
Emphasize on “you” approach.
Empathize with the audience and exhibit
interest in the audience. This will stimulate a
Keep It reaction
positive Short and
fromSimple
the audience.
Show optimism towards your audience.
Emphasize on “what is possible” rather than
“what is impossible”.
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4. Clarity
The message should be clear.
Use precise words that are familiar and appropriate to
your particular audience.
Clarity in communication has the following features:
makes understanding easier
enhances the meaning of message
makes use of exact, appropriate words
Clarity is best achieved through short, simple and fluent
Keep It Short
sentences and Simple
and paragraphs.
TIP: Always follow this, that, these, and those with a noun.
Unclear: I will take this. (This what?)
Clear: I will take this book.
Unclear: I do not want that. (Want what?)
Clear: I do not want that color.
5. Concreteness
Concrete communication implies being particular and clear rather than uncertain and
general. Concreteness strengthens the confidence.
Concrete message has following features:
Supported with specific facts and figures.
Makes use of words that are clear and that
build the reputation.
Not misinterpreted
Examples:
Vague/Unclear: He won several awards.
Concrete: He won first prize in three national contests in the past two years.
Vague/Unclear: He spends a lot of time in the garden.
Concrete: He spends eight hours a day in the garden.
6. Courtesy
Courtesy in message implies the message should show the sender’s expression as well as
should respect the receiver. Courteous communication is friendly, open, and honest. There
are no hidden insults or passive-aggressive tones.
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Courteous message has following features:
Takes into consideration the viewpoints and feelings of the receiver
Is focused at the audience
Makes use of terms showing respect for the receiver
Not biased
REMEMBER: If you do not respect the person to whom you are speaking,
your language and your non-verbal communication will communicate that.
7. Correctness
When your communication is correct, it fits your
audience.
correct communication is error-free communication.
Things to consider:
Do the technical terms you use fit your audience’s
level of education or knowledge?
Have you checked your writing or speech for
grammatical errors?
Are all names and titles spelled or said correctly?
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10 TIPS FOR
EFFECTIVE COMMUNICATION
By LIZ KINGSNORTH
([Link]
1. AN INTENTION FOR CONNECTION.
Aim for a respectful and compassionate
quality of connection, so that everyone can
express themselves, be heard and understood.
Trust that the connection is more important and
more nourishing than being right, or even just
having your say. Connection means to try to be
open and stay in touch with what matters to the
other person – and to yourself – in each present
moment.
2. LISTEN MORE THAN YOU SPEAK.
We have two ears and one mouth – a reminder of
what is important!
Listening is key to a healthy relationship. Often we are
only half listening, waiting for our chance to speak,
wanting to make our point. When our attention is with
our own thoughts, we are not listening. Listening means
to enter into the world of the other person, to intend to
understand them, even if we disagree with what they are
saying.
3. UNDERSTAND THE OTHER PERSON FIRST.
When another person feels you understand them, they are far more likely to be open
to understanding you. Willingness to understand involves generosity, respect, self-control,
compassion and patience. Be ‘curious instead of furious’ about how others are different
from you.
4. UNDERSTAND NEEDS, WISHES AND VALUES.
Everything people say and do expresses an underlying need, longing or value.
We can learn to identify and ‘hear’ these needs, even when they are not expressed explicitly.
Because all human beings share these needs, they are our magic key to unlocking mutual
understanding.
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5. BEGIN WITH EMPATHY.
Refrain from:
a. Immediately telling your own similar story
b. Interrogating with lots of data-type questions
c. Interpreting the other’s experience
d. Giving advice
e. One-upping e.g.
“if you think that’s bad wait till you hear about
what happened to me!”
f. Dismissing the person’s feelings, e.g. “Oh don’t be angry.”
g. Dismissing the person’s experience, or telling the person that this experience is actually
good for them!
h. Generally people appreciate receiving empathy more than anything else.
6. TAKE RESPONSIBILITY FOR YOUR FEELINGS.
What someone else says or does is not the cause for
how we feel, it is the trigger.
Our feelings are stimulated by what’s happening.
For example, if someone does not do what they say they
will do, we might tell them, “You make me so angry, you
are so unreliable!” This inflammatory accusation could be
rephrased as, “I feel frustrated because it’s important to
me that we keep to agreements we have made.”
7. MAKE REQUESTS THAT ARE PRACTICAL, SPECIFIC AND POSITIVE.
Don’t ask things of others that are too vague or too big,
or are expressed as a negative request, e.g.
“Stop making so much noise.” Be positive and specific,
e.g. “I am working. Can you please use the headphones
while playing video games?”
8. USE ACCURATE, NEUTRAL DESCRIPTIONS
When we are upset, we often interpret what has happened, using
judgmental language, rather than accurately describing what has triggered us.
First describe the situation in a neutral, accurate way, free
of judgments or blame. Then the communication can continue with sharing
feelings, needs and requests.
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9. BE WILLING TO HEAR “NO”.
Even with these guidelines, our carefully expressed
requests might still elicit a “No” from the other
person. We have a choice in how we hear that “No”. It
could be that something else is important to the other
person; that they had a different need or value in that
moment. Maybe the “No” is their request for something
else to happen.
10. WAYS WE COMMUNICATE OTHER THAN WORDS.
Everything that is in our heart and mind is expressed
through our body, our facial expressions, the tone of
our voice, and the vibrations that emanate from us.
All these are intuitively picked up and understood by
others. We are manifesting our consciousness at every
moment. To have connection, understanding and
harmony in our relationships, we need to nourish those
aspects deeply within ourselves.
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improving interview skills
PLANS FOR 2021
Effective communication plays an important role to an individual’s development and well-
being. It is also a necessary skill needed to succeed in one’s personal and professional life.
In job interviews, one’s ability to communicate well is a major factor that the interviewer
judges. If you can communicate effectively, you can easily talk about your strengths and
achievements, answer difficult questions without sounding nervous and convey your
eagerness to become part of the organization.
REMEMBER: The keys to a successful interview are
preparation and practice. PLANS FOR 2021
Rebecca Corfield in her book "How to prepare, answer tough questions and get your ideal
job", listed a few do's and don't for job interviews:
✔ Do be prepared to do some work in ✘ Don’t turn down an interview just because
advance to help you do your best. you are scared – this job could have your
✔ Do treat each interview as a chance to see name on it.
what you think and feel about the ✘ Don’t think that you can just breeze in –
employer. proper preparation is vital.
✔ Do approach each interview positively – it ✘ Don’t let panic get the better of you – you
may be an opportunity to move your are more likely to succeed if you keep calm.
career forward.
BEFORE THE INTERVIEW
1. Research about the company and the
position you're applying or interviewing for.
Collect all the information you can about the
vacancy and the organization. Recruiters and
hiring managers don’t just want to know about
Keep It Short
your skills and Simple
and experience — they also want to
know how knowledgeable you are about the
company.
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2. Practice answering interview questions
Write down a list of possible questions that you think may be asked, Then have a friend act
as an interviewer and direct them to you in a practice interview situation. Practicing
beforehand will make you feel more comfortable and relaxed during the interview.
TIP: You can rehearse for an interview at
home by yourself or with a friend or
family member.
There are simple ways to practice including
using flash cards, dressing in interview
clothes to practice, and recording yourself
interviewing then playing it back to see how
you did.
3. Dress professionally and make sure you are
well-groomed
Visual impressions are very important. Therefore,
if in doubt, always dress on the conservative side.
You do not want to appear showy or quirky in
your choice of clothes but you should look clean
and smart.
4. Be on time.
Do not arrive late. Nothing destroys your chance at
impressing an employer more than arriving late and
offering no explanation. Try to arrive at the interview
location a little early. This gives you time to
determine where you need to go, and will give you
a few minutes to collect your thoughts.
Keep It Short and Simple
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DURING THE INTERVIEW
1. Listen
From the very beginning of the interview, your interviewer is giving you information, either
directly or indirectly. If you are not hearing it, you are missing a major opportunity.
REMEMBER: During a job interview, listening is just as important as answering
questions. If you're not paying attention, you're not going to be able to give a good
response.
2. Make a good impression
First impressions take only thirty seconds.
Establishing rapport, direct and sustained eye
contact, a firm handshake, a warm smile, good
posture, and introducing yourself in a confident
manner are important ingredients.
SOME TIPS:
Always maintain eye contact
Try to smile often. A smile denotes confidence in a candidate.
Don't be afraid to use some hand animation while answering questions. This suggests
enthusiasm in a candidate.
Use good posture, Sit up straight. Never slouch.
Speak clearly. Don't mumble. It portrays a lack of confidence. Speak with assurance.
This indicates confidence.
[Link]
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DURING THE INTERVIEW
3. Prove what you could do: Sell yourself
• Always put a positive spin on your answers to difficult questions.
• If you lack a particular skill or do not know a certain computer program, be sure to
emphasize how quickly you learn.
• Give an example of a time when you were able to get up to speed in a similar
situation.
4. Know Your Resume
Be prepared to talk about every fact that is on your resume. Many people embellish their
accomplishments on their resumes. Avoid this, since the only point of reference an
interviewer has about you is the resume you provide to him/her beforehand.
5. Be Truthful
Don't lie when asked about something you
haven't done. The next question will be "tell us
about it." It is better to turn down a job that
you're not a good match that try to "fake it til you
make it."
6. Give brief answers
Make your answer concise and to the point. Rambling tends to suggest that you really
don't have the answer to the questions asked.
7. Don't be afraid to clarify.
If you are unsure of what the interviewer is asking you, politely request a more detailed
information.
8. Be yourself.
Don't use vocabulary that you don't understand or pretend to be someone you're not.
There’s no point in faking your way through a job interview only to land in a role that isn’t
suited to your interests, skills, or passions. You’ll end up disappointed, and so will the
company that hired you.
REMEMBER: Before leaving, thank the interviewer
for taking the time to interview you.
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COMMON INTERVIEW QUESTIONS
AND SUGGESTED WAY TO ANSWER THEM
SOURCE: [Link]
QUESTION: Tell me about yourself.
ANSWER: This is the dreaded, classic, open-ended interview question and likely to be
among the first. It's your chance to introduce your qualifications, good work habits, etc.
Keep it mostly work and career related.
QUESTION: What are your strengths?
ANSWER: Point out your positive attributes related to the job.
Try one of these:
a. Appetite for Learning
Know-hows improve with exposure to diverse situations. I have an eagerness for new
challenges which is essential.
b. Ambition
A desire to achieve something visible and noteworthy propels
individual leaders and their companies to strive to reach their potential.
c. Confidence
You have to be able to listen to your own inner voice and endure the lonely moments
when an important decision falls on your shoulders. You have to be able to speak your
mind and act decisively,knowing that you can withstand the consequences.
QUESTION: What are your weaknesses?
ANSWER: Everybody has weaknesses, but don't spend too much time on this one and
keep it work related. Along with a minor weakness or two, try to point out a couple of
weaknesses that the interviewer might see as strengths, such as sometimes being a little
too meticulous about the quality of your work.
Example answer: “I’m very self-aware of the things that I can improve on, which some
would call “weaknesses” and those would be [proficiency with X tool or program / giving
feedback to colleagues or manager(s) / multi-tasking under pressure]. I’m actively working
on this, though, and am always getting better.”
QUESTION: Explain how you overcame a major obstacle.
ANSWER: The interviewer is likely looking for a particular example of your problem-solving
skills and the pride you show for solving it.
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COMMON INTERVIEW QUESTIONS
AND SUGGESTED WAY TO ANSWER THEM
SOURCE: [Link]
QUESTION: Why should we hire you?
ANSWER: Point out your positive attributes related to the job, and the good job you've
done in the past. Include any compliments you've received from management. The key is
to be specific to THIS role and THIS company, and what you can offer them rather than
just what you can get out of the role.
Example answer: “Because I have all of the skills you’re looking for in this role and the
enthusiasm about the company that will help me thrive here. I also believe I can
contribute positively to the company culture by [X]….”
QUESTION: Where do you see yourself in five years?
ANSWER: Explain your career-advancement goals that are in line with the job for which you
are interviewing. It's not a good idea to tell your potential new boss that you'll be going after
his or her job, but it's okay to mention that you'd like to earn a senior or management
position.
You may say: “In five years I’d like to be an established team member of a company like this
where I [will have mastered skills that I’m just learning now / will take on new
responsibilities and learn the next level of skills I’d need to continue my career path / will
have taken on a leadership role where I am helping manage and grow others]”
QUESTION: How do you handle pressure and stress?
ANSWER: Saying that you whine to your friends, kick your dog or slam down a bottle of
alcohol are not good answers. Exercising, relaxing with a good book, socializing with
friends or turning stress into productive energy are more along the lines of the "correct"
answer. Remember, this is a chance to demonstrate your ability to stay calm and work
through any tough situation, and also your emotional intelligence.
Example answer: I deal with pressure or stressful situations by [reminding myself that
things are temporary / making sure I stay grounded and understand what I can and
cannot change / knowing when and how to ask for help from my team members or
manager] and taking things one step at a time.”
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TEAM COMMUNICATION
Team communication is the foundation of team collaboration. To work together, you
must communicate. To work together well, you have to make sure your team
communication is stellar.
All the interaction and exchanges of information that happens in a team is team
communication. Regardless of the type of team and its tasks, all team members need to
interact and exchange information in order to achieve their goals.
WHY IS TEAM COMMUNICATION IMPORTANT?
1. It enables positive team relationships
Effective communication helps to unite teams,
build a positive atmosphere in the workplace and
encourage collaborative working, which leads to
improved employee engagement, increased
efficiency and productivity.
When team leaders are truly effective communicators, they are able to maintain an open
dialogue with other team members and create a safe environment for them to express
their concerns, opinions and ideas without being shut-down.
2. It helps to prevent misunderstandings and
conflicts
Poor communication always results in
misunderstandings and conflicts. Unresolved or
poorly navigated conflicts can damage and even
destroy relationships with customers, employees or
[Link] conflicts cannot always be
avoided, they can be effectively managed and
resolved without negative consequences.
The greatest problem with communication is we
don’t listen to understand. We listen to reply.
ROY T. BENNETT
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3. Growth of the Organization
It ensures better decision making, intensifies public
relations and enhances problem solving ability. All
this leads to corporate growth and development.
4. Build Strong Relationships
Interactions often simplify things; they positively
motivate the employees to perform better and
maintain long-term relations with others in the
organization.
5. Ascertain Transparency and Develops Trust
Effective ommunication is considered to be a base for
building trust and assures sharing of complete
information.
6. Facilitates Creativity and Innovation
It creates an environment where employees are free
to share their ideas by exploring their creative and
innovative side.
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MODULE 2: EFFECTIVE COMMUNICATION
TIPS FOR
TEAM COMMUNICATION
1. Give Your Whole Attention
Be mindful of how you’re communicating.
Offering a full focus by maintaining eye contact
during conversations and meetings will
contribute greatly to effective communication.
Nod your head affirmatively while in a
conversation to convey your focus visually.
2. Practice Active Listening
Employees who listen well tend to work better.
Listening is twice as important as talking and
one big important part of effective
communication skills in business. Listening
should not be taken for granted. Do not just sit
back, barely awake, letting the speakers words
wash over you. The more you listen well, the
better you receive the information.
3. Don’t Beat Around the Bush
Whether you’re into a verbal communication or non-verbal communication, do not get
into a long speech to get your point across. Be mindful of everyone’s time - be brief, to the
point, and balance brevity with a human touch.
4. Encourage two-way feedback
In order to have smooth work environment, it is
important to have two way communication.
Encouraging two-way feedback is a sign of
good communication in workplace that will
give your team a chance to self-evaluate. Give
detailed feedback to increase team
communication and to coach your team
members. .
MODULE 2: EFFECTIVE COMMUNICATION PAGE 23
MODULE 2: EFFECTIVE COMMUNICATION
5. Show appreciation
Tell your employees, coworkers and colleagues about
how much you care and respect them. Showing
appreciation is an effective way to deal with low
employee morale and to make your team members
feel like they matter. This a method to promote
communication in team.
The most important thing in communication is
hearing what is'nt said.
PETER DRUCKER
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MODULE 2: EFFECTIVE COMMUNICATION
ASSESSMENT
MODULE 2: EFFECTIVE COMMUNICATION
Name: _______________________________________ Date Taken: _________________
Course and Section: _________________________
Campus: ____________________________________
FAULT FINDER
INSTRUCTION:
Identify what mistake or wrong communication practice is demonstrated in the
following scenarios. Then explain briefly why it is considered a mistake. Use a separate
sheet or extra page if necessary.
1. Whenever someone is talking to me, I think about what I am going to say next to
make sure I get my point across correctly. I only focus on what my reply would be
and how I would react to the statements being said.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
2. Before I communicate, I think about how I could impress the audience I am
addressing. I don't focus on what the person needs to know because I assume that
the information I will share will be easily understandable.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
3. When communicating, I use technical terms, jargons and difficult words in order
to sound knowledgeable.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
MODULE 2: EFFECTIVE COMMUNICATION PAGE 25
MODULE 2: EFFECTIVE COMMUNICATION
MOCK INTERVIEW
INSTRUCTION: Using your cellphone camera (or the voice recorder feature),
record a 30 second video/voice over while answering this question: "What do you
do for fun?"
Reminders:
Introduce yourself first (state your name and course) and then state your answer.
Stay tuned for the details on where to send the file/recording.
MODULE 2: EFFECTIVE COMMUNICATION PAGE 26
