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Bank Services Satisfaction Survey

The document is a questionnaire that asks respondents for personal information like name, age, gender, occupation and income level. It also asks about current bank account details and level of satisfaction with various bank services.

Uploaded by

Moksh Choudhari
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
4 views6 pages

Bank Services Satisfaction Survey

The document is a questionnaire that asks respondents for personal information like name, age, gender, occupation and income level. It also asks about current bank account details and level of satisfaction with various bank services.

Uploaded by

Moksh Choudhari
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

QUESTIONNAIRE

1) Name:

2) Age:

Less than 21 

22 to 30 

31 to 40 

41 to 50 

51 to 60 

60+ 

3) Gender:

Male 

Female 

4) Marital Status

Single 

Married 

5) Occupation

Student 

House Wife 

Govt Employee 

Business Man 

Professional 

Supervisor 
6) Income Level

(In Lakhs)

Less Than 1 

1–3 

3- 5 

5 – 10 

Greater Than 10 

7) Mention the Bank in which currently you are having account?

ABN AMRO 

HDFC 

ICICI 

BOB 

Any Other Please specify :

8) The most frequently used service by you is of

Banking in Bank 

Mobile 

Internet Banking

ATM 

Others 
9) How far are you satisfied with the current services of the bank?

Very Satisfied 

Satisfied 

Neither Satisfied nor Dissatisfied

Dissatisfied 

Very Dissatisfied 

10) Rate the services

Zero Balance Account Facility

1

2

3

4

5

Convenient ATM locations

1

2

3

4

5

Mobile Banking Facility

1

2

3

4

5
Online Banking Facility

1

2

3

4

5

Ease of opening account (formalities and documents required)

1

2

3

4

5

8 am to 8 pm banking

1

2

3

4

5

High interest rate on savings

1

2

3

4

5
Demat Account services

1

2

3

4

5

Low service charges

1

2

3

4

5

Low interest rates on loans

1

2

3

4

5

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