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Online Banking Satisfaction Survey

The document is a questionnaire designed to gather information about individuals' banking experiences and satisfaction with online banking services. It includes personal demographic questions, bank account details, and a satisfaction rating scale for various online banking features. Respondents are asked to evaluate aspects such as ease of access, transaction speed, security, and overall service satisfaction.

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Narendra Patil
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11 views1 page

Online Banking Satisfaction Survey

The document is a questionnaire designed to gather information about individuals' banking experiences and satisfaction with online banking services. It includes personal demographic questions, bank account details, and a satisfaction rating scale for various online banking features. Respondents are asked to evaluate aspects such as ease of access, transaction speed, security, and overall service satisfaction.

Uploaded by

Narendra Patil
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

What is your name?


What is your gender please?
What is your age?
Do you have a bank account?
What is the name of your bank?
What type of account do you have in this bank?
Which of the following banking modes you use for most of the transactions?
How much satisfied are you from the current services (online) offered by your bank? (Note: 1-Very
dissatisfied, 2-Dissatisfied, 3-Neither satisfied nor dissatisfied, 4-Satisfied, 5-Very Satisfied) [Overall
satisfaction of online banking]

Please rate the extent to which your bank possesses the following features with reference to
online banking services. (Note: 1-Very dissatisfied, 2-Dissatisfied, 3-Neither satisfied nor
dissatisfied, 4-Satisfied, 5-Very Satisfied)
Ease & Speed of accessing the site
Quick transfer of Funds (NEFT, RTGS, IMPS
Ease of Clearance services (ECS/ACH)
Error free transaction
Variety of e-Bills payment
Accurate information for your problems
Protection of banking transactions
Security at ATMs
Confidentiality maintained by the bank
Language and information content available in the site
User friendly interface
Convenient hours of operation (24/7)

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