RSRTC Mobile Ticket
Booking
User Guide for Android Application
Table of Contents
Introduction .............................................................................................................................................................. 2
Overview .................................................................................................................................................................... 2
Getting Started......................................................................................................................................................... 3
Installation ............................................................................................................................................................ 3
Registration and Login ...................................................................................................................................... 3
Booking Process .................................................................................................................................................. 4
Cancellation Process .......................................................................................................................................... 6
Logout Process: ................................................................................................................................................... 7
Password Reset Process .................................................................................................................................... 7
Troubleshooting ...................................................................................................................................................... 9
Introduction
This document provides information about the services and functions available within
the RSRTC Mobile Android App (referred to simply as "Android App" in the remainder of
this document) and how to access them.
Overview
The Android App provides you a user-friendly, quick RSRTC buses ticket booking system,
which enables you to book tickets with so much ease on your existing android device.
This app adheres to the Android Human Interface Guidelines for a productivity
perspective, so you will feel comfortable while using it.
Getting Started
Installation
The latest mobile app is available on Google Play store and searchable thorugh “RSRTC
mobile”. The installation process is very much straight forward and requires you to just
click on the “Install” button after searching on Google Play.
Registration and Login
You must register yourself once to use the app. To register
yourself just click on “New User?” link on Login Screen and
fill a simple form (all fields in this form are mandatory).
After filling the form click on “Submit” button and you will
receive an email containing password of your newly
created account. The email address provided by you will
be used as your username in the application.
Registered Users can login into Mobile App by entering
username and password on login screen and clicking on
Login.
Booking Process
Booking process starts from bus searching. To search the
buses, enter From (City Name), To (City Name), Bus Type
and Departure Date and click “Search” button.
The App will now show the available bus services on the
basis of criteria given by you. The search results will
contain details like Departure Time, Bus Type and Fare
Details etc.
Select the desired Bus service and proceed to next screen.
TIP: You can change the dates quickly using “Back” and “Forward”
arrows on top of search result.
Next screen will present you the actual seat layout of bus
to help you take better decision on seat selection. Various
quotas, reservations are already made not selectable in the
layout, and available seats are highlighted to help you
make selection faster. Various markers used in screen are
as follows:
Quota Seats Booked Seats
Available Seats Selected Seats
Quota Sleepers Booked Sleepers
Available Sleepers Selected Sleepers
Select desired Seats and click “Continue Booking” button.
Enter all passenger details like salutation, name and age in
next screen. If a passenger is Senior Citizen then click on
check box provided next to them. You have to enter RFID
numbers for all the Senior Citizen tickets.
Select Boarding and Alighting point and click “Continue
Booking” button.
NOTE: According to new RSRTC guidelines all the Senior
Citizens must have RFID Card with them at the time of
travel.
Payment Details Screen- next screen will show you
passenger details with all the charges to be paid. You can
make payment either by Netbanking/Debit Card/Credit
Cards or by Prepaid Wallet.
NOTE: Prepaid wallet is the service, which provides you a
very short and convenient payment method. To make
payment using this service, you must have pre-deposited
amount in your wallet and PIN number issues to you.
After successful payment you will have a payment
summary screen which shows your payment status. You
have to close this screen by pressing “Back” button of your
phone. The mobile app will confirm the payment to RSRTC
and book your requested ticket. After successful booking
you will be presented a successful booking message with
your PNR number.
Cancellation Process
To cancel a ticket previously booked by you using Mobile
App, You need to go to My Bookings and select the
booking by PNR number.
Next screen will show booking details which includes
which includes journey details, PNR No, passenger details
and payment details. To cancel booking click on “Cancel
Booking” button.
Clicking on Cancel booking will prompt you to enter
password for the cancellation. Enter password and click
“Go” button to cancel ticket.
After cancellation, you will see summary of cancelled ticket
which includes, booking details, fare details and refund
amount with newly generated PNR of cancelled booking.
Logout Process:
Users can logout from the mobile app by clicking Logout
from Application menu (Application menu can be opened
by clicking on button on top right of the screen).
Password Reset Process
If you forgot your password, you just have to enter
username and click “Reset Password” link on Login Screen.
The system will send an email to your registered email
address containing password reset link.
After clicking Reset Password, a reset password page will
be opened in the browser. You have to enter your new
password, confirm password and click “Submit button” to
change your password.
Prepaid Wallet Management
You can do payments through either Online (Credit Card/Debit Card/Net Banking) or
through Prepaid Wallet. When you register yourself with us, we create a Prepaid Wallet
for you by default (you will receive details in your registration email). You have to fill your
Prepaid Wallet by depositing money in one of following accounts.
• Bank Name- State Bank of Bikaner & Jaipur
Branch- Tilak Marg, C-Scheme, Jaipur
IFSC Code- SBBJ0010510
A/c No. - 61045430743
• Bank Name- HDFC
Branch- Ashok Marg, C-Scheme, Jaipur
IFSC Code- HDFC0000054
A/c No. - 00542320004889
After depositing money you have to send us your transaction
information to get credit. To send your transaction information
open your app and click “Wallet Credits” button in application
menu. Select your deposit method, fill transaction informations
and click “Submit” button. Now you will get credit your wallet
after realization of amount (when amount shown) in our bank
accounts.
Troubleshooting
Troubleshooting section lists some common issues and their resolutions.
Getting error “Please insert a valid SIM into photo to register to the RSRTC server!”
You will get this error when either SIM card is not inserted into phone (Insert a working
SIM card to resolve this) or your phone is in Airplane/Flight mode (Make phone in online
mode to resolve this).
Getting error “Network Error!”
You will get this error when internet is not working on phone. To resolve this make sure
you have working internet connectivity on your mobile.
Not getting bus list on searching
You will get empty search result on either no buses matching your search criteria or no
internet connectivity on you device.
Getting message “Unable to get status from RSRTC Server, please try later”
You will get this message only when there is some problem connecting to RSRTC server.
You just click “Retry Button” and we will try to communicate with RSRTC server again.
My payment was successful but ticket was not booked
After filling passenger details, RSRTC server temporary holds your seats for a few
minutes, you have to complete your payment within this limit or otherwise this
transaction will be failed. Failed transactions would be refunded in 7-8 working days.
I have deposited money in bank accounts for Prepaid Wallet but I am not getting
credits
When you deposit your money in bank accounts, the bank takes some time to verify the
transaction. After bank’s verification we will receive credit in our accounts. After receiving
credit in our accounts your wallet will be credited instantly. So you should wait at-least
till bank working hours, but if even after bank working hours you don’t get credit in your
wallet then please contact us on support@[Link].