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Customer Service & Word of Mouth Tips

The document outlines an activity focused on customer service and the impact of word of mouth. It includes evaluation questions aimed at understanding how to prevent negative customer feedback and the best practices for delivering good customer service. The format suggests a structured approach to gathering responses on these topics.

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joseph birung
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5 views1 page

Customer Service & Word of Mouth Tips

The document outlines an activity focused on customer service and the impact of word of mouth. It includes evaluation questions aimed at understanding how to prevent negative customer feedback and the best practices for delivering good customer service. The format suggests a structured approach to gathering responses on these topics.

Uploaded by

joseph birung
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

NAME: DATE:

CLC: SCORE:

Activity 9 – Customer Service and the Role of Word of Mouth

Evaluation:

In one or two sentences, how can you avoid your customers from bad-mouthing your product or
service offered in the market?
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______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

What do you think is best way to provide good customer service?

______________________________________________________________________________
______________________________________________________________________________
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