Option 1

Title:

Students satisfaction towards Different Mode of Payment in Online Enrollment of National

College of Business and Arts

Statement of the Problem:

1. What is the level of satisfaction in terms of:

a. Digital Payment
b. Manual Payment
for Online Enrollment?
2. What is the correlation of the characteristics and students’ satisfaction in terms of:
a. Digital Payment
b. Manual Payment
for Online Enrollment?
3. Is there a significant difference between the satisfaction level of Digital Payment and
Manual Payment for Online Enrollment?
 Survey Questionaire

Students satisfaction towards Different Mode of Payment in Online Enrollment of

National College of Business and Arts

Dear Respondents,

Good day! We are the Second Year College students from Bachelor of Science in Business
Administration Major in Marketing Management of National College Of Business and Arts, Fairview. The
study aims to determine how satisfied Students towards different mode of payment in online enrollment.
The questionaire is designed to learn about your perception towards the Mode of Payment in Online
Enrollment

In view of this, we have the honor to ask for your help in accomplishing the attached survey questionnaire
that we will use to gather data needed for this study. Rest assured that all gathered data will be treated
accordingly with confidentiality and will only be used for this study. We are looking forward for your
favorable response. Thank you and God bless!

I. Demographics
1. What is your age?
 18-19 years old
 20-21 years old
 22-23 years old
 24 years old and above

2. What is your gender?

 Male
 Female

3. What is your Major in Business Administration?

 Marketing Management
 Financial Management
 Human Resource Management

4. What mode of payment do you use to pay your tuition fee?

 Digital Payment (Bank Deposit, Bank Transfer, Mobile Wallet)
 Manual Payment (Cash or Cheque Payment in Cashier)
For Digital Payment
*(for those who answer Digital Payment in questionnaire number 4)
4.D.1. What types of Digital Payment system do you use?
 Bank Deposit
 Online Banking (Bank Transfer)
 Mobile Wallet (E-Wallet)

4.D.2. How often do you pay for your tuition fees?

 Full Payment
 Partial Payment
 Monthly

4.D.3 The following parts contains a statement about the Characteristics of Digital
Payment system. What are your thoughts about these statement in Digital Payment.

*SA-Strongly Agree, A-Agree, N-Neutral, D-Disagree, SD-Strongly Disagree

Cost SA A N D SD
I was able to save money and time by choosing Digital
Payment
The full cost of transaction is transparent
There’s little to no convenience fee in every
transaction

Ease of Use SA A N D SD
Digital Payment is stress-free
It’s easier to understand and transact using Digital
Payment
I don’t need to wait for the line in cashier (quick and
effortless)
Speed of Digital payment system flow is faster than
Manual payment system
 Security SA A N D SD
I am able to receive Confidential information like
transaction details and confirmation message safely.
Digital Payment provides a great security measures in
every transaction.
It protects my privacy and personal information.
I feel secured when using Digital Payment.

Reliability SA A N D SD
I am able to get confirmation about my transaction.
I am able to report any errors in my transaction.
It provides accurate handling of my transaction.
There is no risk that I’ll experieced fraud or error in my
transaction.

Acceptability SA A N D SD
I am able to transact anywhere.
I am able to transact anytime.
The college accept different forms of Digital Payment

4.D.4 Overall, what is your level of Satisfaction towards Digital Payment?

Very Very
Dissatisfied Neutral Satisfied
Dissatisfied Satisfied

Thank you for your response!

For Manual Payment
*(for those who answer Digital Payment in questionnaire number 4)
4.M.1. What types of Manual Payment system do you use?
 Cash
 Cheque (Check)

4.M.2. How often do you pay for your tuition fees?

 Full Payment
 Partial Payment
 Monthly

4.M.3 The following parts contains a statement about the Characteristics of Manual
Payment system. What are your thoughts about these statement in Manual Payment.

*SA-Strongly Agree, A-Agree, N-Neutral, D-Disagree, SD-Strongly Disagree

Cost SA A N D SD
I was able to save money and time by choosing
Manual Payment
The full cost of transaction is transparent
There’s little to no convenience fee in every
transaction

Ease of Use SA A N D SD
Manual Payment is stress-free
It’s easier to understand and transact using Manual
Payment
It is direct and straightforward.
Speed of Manual payment system flow is faster than
Digital payment system
 Security SA A N D SD
I am able to receive Confidential information like
transaction details and confirmation message safely.
Manual Payment provides a great security measures
in every transaction.
It protects my privacy and personal information.
I feel secured when using Manual Payment.

Reliability SA A N D SD
I am able to get confirmation about my transaction.
I am able to report any errors in my transaction.
It provides accurate handling of my transaction.
There is no risk that I’ll experieced fraud or error in my
transaction.

Acceptability SA A N D SD
I am able to transact anywhere.
I am able to transact anytime.
The college accept different forms of Manual Payment

4.M.4 Overall, what is your level of Satisfaction towards Manual Payment?

Very Very
Dissatisfied Neutral Satisfied
Dissatisfied Satisfied

Thank you for your response!

Option 2

Title:

Students satisfaction towards Digital Payment as an Alternative Mode of Payment

in Online Enrollment of National College of Business and Arts

Statement of the Problem:

1. What is the correlation of the characteristics and students’ satisfaction in Digital Payment
for Online Enrollment?
2. What dimension/characteristics of Digital Payment does need an improvement?
3. What is the level of satisfaction towards Digital Payment in Online Enrollment?
 Survey Questionaire

Students satisfaction towards Digital Payment as an Alternative Mode of Payment

in Online Enrollment of National College of Business and Arts

Dear Respondents,

Good day! We are the Second Year College students from Bachelor of Science in Business
Administration Major in Marketing Management of National College Of Business and Arts, Fairview. The
study aims to determine how satisfied Students towards Digital Payment as an Alternative Mode of
Payment. The questionaire is designed to learn about your perception towards the Mode of Payment in
Online Enrollment

In view of this, we have the honor to ask for your help in accomplishing the attached survey questionnaire
that we will use to gather data needed for this study. Rest assured that all gathered data will be treated
accordingly with confidentiality and will only be used for this study. We are looking forward for your
favorable response. Thank you and God bless!

I. Demographics
1. What is your age?
 18-19 years old
 20-21 years old
 22-23 years old
 24 years old and above

2. What is your gender?

 Male
 Female

3. What is your Major in Business Administration?

 Marketing Management
 Financial Management
 Human Resource Management
4. What types of Digital Payment system do you use?
 Bank Deposit
 Online Banking (Bank Transfer)
 Mobile Wallet (E-Wallet)
 5. How often do you pay for your tuition fees?
 Full Payment
 Partial Payment
 Monthly

II. Characteristics of Digital Payment

1. The following parts contains a statement about the Characteristics of Digital Payment
system. What are your thoughts about these statement in Digital Payment.

*SA-Strongly Agree, A-Agree, N-Neutral, D-Disagree, SD-Strongly Disagree

Cost SA A N D SD
I was able to save money and time by choosing Digital
Payment
The full cost of transaction is transparent
There’s little to no convenience fee in every
transaction

Ease of Use SA A N D SD
Digital Payment is stress-free
It’s easier to understand and transact using Digital
Payment
I don’t need to wait for the line in cashier (quick and
effortless)
Speed of Digital payment system flow is faster than
Manual payment system
 Security SA A N D SD
I am able to receive Confidential information like
transaction details and confirmation message safely.
Digital Payment provides a great security measures in
every transaction.
It protects my privacy and personal information.
I feel secured when using Digital Payment.

Reliability SA A N D SD
I am able to get confirmation about my transaction.
I am able to report any errors in my transaction.
It provides accurate handling of my transaction.
There is no risk that I’ll experieced fraud or error in my
transaction.

Acceptability SA A N D SD
I am able to transact anywhere.
I am able to transact anytime.
The college accept different forms of Digital Payment

2. Overall, what is your level of Satisfaction towards Digital Payment?

Very Very
Dissatisfied Neutral Satisfied
Dissatisfied Satisfied
III. Additional Question in Digital Payment
1. What characteristics do you think needs an improvement? (Please ticks that all apply)
 Cost
 Ease of Use
 Security
 Availability
 Reliability
 None of the above
2. Will you ever use it again when you do a transaction in NCBA?
a. Yes
b. Maybe
c. No
3. Do you think Digital Payment can be an alternative method for paying tuition fees?
a. Yes
b. Maybe
c. No

Thank you for your response!