Name: Ericka Lois Villariza

Course/Year and Section: 3rd Yr 501P-O

Date: August 30, 2021

Subject: TMEL04

Coverage: Week

Ericka Lois Villariza

(Manager)

John Patrick
Kinjee Opo Rhodes Climaco
Monares
(Finance) (Human Resources)
(Operations)

Jesse Galenz
Harvey Castle John Paul Recoso
(Reservations &
(Auditing) (Payroll)
Ticketing)

Marc Cerojano Mark Bustamante Scott Agapay

(Accounting) (Package Designing) (HR Assistant)

Japs Nacuacs Izza Sols

(Bookkeeping) (Medical Services)

Christine Faith
(Travel Consultant)

 Ericka Lois Villariza (Manager) - A travel agency manager plans, organizes, directs and
controls the operations of travel-related organizations. They also co-ordinate and direct the
activities of staff, overseeing not only the day-to-day tasks, but the hiring, training and
evaluating of staff members as well. Agency managers may also research new products and
destinations, often by traveling to them and experiencing firsthand the services available.
Responsibilities:
 Use operations management skills, such as establishing work plans and objectives
 Use financial management skills, such as overseeing budget
 Manage human resources, such as hiring and training staff
 Use sales and marketing skills, such as determining potential markets
 Co-ordinate merchandising functions through retail buyers
 Research new products

 Kinjee Opo (Financial Manager) - Financial managers advise the company on

appropriate business planning and help in decision making processes to ensure that
businesses are financially successful. This might involve advising on investments,
savings, pensions or insurance products.

Responsibilities of the job include:

 Collating, preparing and interpreting reports, budgets, accounts,
commentaries and financial statements
 Undertaking strategic analysis and assisting with strategic planning
 Producing long-term business plans
 Undertaking research into pricing, competitors and factors affecting
performance
 Controlling income, cash flow and expenditure
 Managing budgets
 Developing and managing financial systems/models
 Carrying out business modelling and risk assessments
 Supervising staff
 Liaising with managerial staff and other colleagues.

 Harvey Castle (Auditor) - Auditors are specialists who review the accounts of
companies and organizations to ensure the validity and legality of their financial
records. They can also act in an advisory role to recommend possible risk aversion
measures and cost savings that could be made.
Auditors work in the accounting departments of a huge range of firms and with
independent chartered and certified firms, examining the money going in and out of
organizations and making sure it is recorded and processed correctly.
Key activities include:
 Collating, checking and analyzing spreadsheet data
 Examining company accounts and financial control systems
 Gauging levels of financial risk within organizations
 Checking that financial reports and records are accurate and reliable
  Ensuring that assets are safeguarded
 Identifying if and where processes are not working as they should and
advising on changes to be made
 Preparing reports, commentaries and financial statements
 Liaising with managerial staff and presenting findings and recommendations
 Ensuring procedures, policies, legislation and regulations are correctly
followed and complied with
 Undertaking reviews of wages.
 Marc Cerojano (Accounting) - To ensure success, Accountants should be prompt,
honest detail-oriented, professional, and analytical. Top candidates will have
excellent presentation skills with the ability to successfully communicate complex
quantitative data to decision-makers.
Accountant Responsibilities:
 Complying with all company, local, state, and federal accounting and financial
regulations.
 Compiling, analyzing, and reporting financial data.
 Creating periodic reports, such as balance sheets, profit & loss statements,
etc.
 Presenting data to managers, investors, and other entities.
 Maintaining accurate financial records.
 Performing audits and resolving discrepancies.
 Computing taxes.
 Keeping informed about current legislation relating to finance and accounting.
 Assisting management in the decision-making process by preparing budgets
and financial forecasts.
 Japs Nacuacs (Bookkeeping) - Being consistent, accurate, and minimizing errors are
key characteristics that employers are seeking for this position. It is indispensable to
have a knowledge of accounting and to understand how to use accounting software
systems. In larger businesses, a bookkeeper is responsible for overseeing and
reconciling hundreds of financial transactions. This is typically done with the
assistance of various software systems, and for this reason, technology literacy is
incredibly valuable for the profession. A few other relevant skills and job duties would
include the following:
Relevant Skills and Knowledge
 Basic accounting knowledge
 Understanding accounting best practices
 Knowledge of IFRS, U.S GAAP, or another accounting framework
 Data entry skills
 High attention to detail
 Proficiency in Microsoft Excel
 Produce work with a high level of accuracy
 Professionalism and organization skills
 Associates degree or at least one year of experience
  Knowledge of XERO, Quickbooks, Zoho, Fresh Books, or other applications

Job Duties and Responsibilities

 Maintain an accurate record of financial transactions
 Update and maintain the general ledger
 Reconciliation of entries into the accounting system
 Recording of debits and credits
 Maintain the trial balance, by a reconciliation of general ledgers
 Account reconciliation to assert the accuracy of transactions
 Use knowledge of local laws to comply with reporting requirements
 Monitor any variances from the projected budget

 John Patrick Monares (Operations Manager) - The Travel Operations Manager manages
all aspects of travel operations including reservations, ticketing, travel coordination and
customer support. He also handles tour assignments. He has overall control over day-to-
day operations.
He is service-oriented with strong multi-tasking skills. He guides the operations teams to
address any customer feedback and vendor management issues. He is able to think
clearly in emergencies and ensures smooth tour operations in accordance with
schedules.

Responsibilities of the job include:

 Conduct training on service standards for employees.
 Develop corporate governance measures.
 Develop disaster relief, incident and contingency guidelines.
 Develop safety and security guidelines for developed schedules.
 Ensure accurate and timely reporting of vendors' performance.
 Ensure tour operations follow regulations including visa and immunisation
requirements.
 Evaluate how latest technology trends can be leveraged on to improve
productivity and innovation.
 Evaluate performance of travel operations teams.
 Gather and analyse feedback for operational improvements and product
development.
 Implement department's recruitment and retention efforts.
 Manage budgets in accordance with departmental work plans.
 Manage customer issues and disputes.
 Manage escalated contractual issues with existing vendors.
 Monitor adherence to service level standards by vendors.
 Monitor vendors' adherence to safety and health guidelines at sites.
 Propose department's budgets for management approval.
  Provide on-the-job training to staff.
 Recommend improvements to customer service experience.
 Review customer demand data to support the product and experience
development department.
 Schedule tour guiding assignments based on fit and availability.

 Jesse Galenz (Reservations & Ticketing) - To be successful as a Reservation Agent

you must be able to work with minimal supervision and have excellent customer
service skills. Additionally, you should be able to up-sell and have excellent
knowledge of deals and savings available to customers.

Reservation Agent Responsibilities:

 Assisting and advising customers who may be choosing from a variety of travel
options.
 Making reservations for customers based on their various requirements and
budgetary allowances.
 Checking the availability of accommodation or transportation on the customers’
desired travel dates.
 Helping plan travel itineraries by suggesting local tourist attractions and places of
interest.
 Processing payments and sending confirmation details to customers.
 Sorting out any issues that may arise with bookings or reservations.
 Selling and promoting reservation services.
 Answering any questions customers might have about the reservation process.
 Up-selling, when appropriate, by informing customers of additional services or
special packages, such as tour tickets, travel insurance, or upgraded
seats/accommodations.
 Providing support to customers who may need to amend or cancel a reservation.
 Mark Bustamante (Package Designing) - Package designers help clients meet
marketing needs by creating attractive packaging for products using creative
software and sketches. Strong interpersonal skills are often necessary, because
package designers work with accountants and business professionals to create cost-
effective packaging that meets consumer demands. They may also work with
copywriters, marketing experts and other designers to ensure that packaging meets
branding requirements and suits target audiences. Package designers may work as
in-house designers for design firms or perform work on a freelance basis.

Job Duties for a Package Designer

 Package designers begin the design process by meeting with clients to
develop an understanding of their packaging needs. They then assess
consumer tastes, market trends and product details to conceptualize package
designs. Together, clients and designers determine how to meet goals
 pertaining to cost, safety and branding. Package designers may spend time
conducting additional research and meeting with suppliers or consumer
groups to develop ideas.
 Next, package designers illustrate their ideas. They may use hand-drawn
sketches or design software to create digital drafts. After they've developed
and edited a design, package designers again meet with clients to gather
additional feedback. The process of re-designing continues until the designer
and client are satisfied with the design.
 Package designers must then create a prototype that can be analyzed by
clients and management. They work with engineers, consumer safety groups
and accountants to ensure that their prototype is safe and cost effective. If
standards are not met, re-designs may be required. When a product design
gets final approval, it goes into production.
 Izza Sols (Medical Services) - Carry out medical examinations and consultations for
clients from a wide range of sectors including mission, humanitarian aid,
development, corporate, and adventure travelers in such a way as
 To assess the fitness of the client for the proposed assignment, taking into
account the demands of the assignment and the health status of the client,
and to communicate this to the sending organization.
 To identify health problems, which may impact on an individual’s ability to live
and work overseas, before an assignment begins.
 To empower the individual or family to effectively manage their own health
while overseas.
 To diagnose and treat illnesses arising from their time overseas on return.
 To provide a supportive environment in which a client can express wider
psychological, emotional & spiritual concerns.
 Co-ordinate appropriate follow-up care for clients following initial medical
examination.
 Order and carry out appropriate tests (this will include taking blood from
children and adults).
 Make referrals, both NHS and private to Specialists or back to the client’s
own GP where appropriate.
 Report clearly to client agencies in a timely fashion so that they can fulfil their
duty of care as an employer respecting the individual client’s confidentiality.
 Provide a standardized report to the individual client following their medical
examination addressing specific questions and concerns expressed by them
during the course of the examination.
 Provide out of hours telephone advice to subscribing organization clients.
This is not an emergency service but rather a way of providing our clients
with practical medical advice & support, giving them a second opinion and/or
signposting them to appropriate health services.
 Respond to medical queries from client agencies and individual clients by
phone or email.
  Attend monthly clinical meetings where possible and a quarterly Medical
Team meetings where possible.
 Keep up-to-date with respect to developments within occupational & travel
medicine and other specialties relevant to the medical work.
 Christine Faith (Travel Consultant) - Travel Consultants assist persons interested in
taking vacations, business trips or any type of visits to a different destination. They
assess their clients’ needs, budgets, likes and dislikes to make appropriate
recommendations. Consultants use their connections to hotels, car companies, and
airlines to get the best deals available.
Consultants must have extensive knowledge on a number of areas. This includes:
 Weather and climate
 Local and international geography
 Customs regulations
 Airline policies
 Travel documentation including visas, and passports
 Health and vaccinations
 Currency and exchange rates
 Travel advisories
Travelling to vacation destinations is also a part of a Travel Consultants job. This
allows them to learn firsthand about the accommodations, and travel experience their
clients will go through. This usually allows them to recommend these destinations
more readily.
A Travel Consultant usually performs many of the following tasks:
 Making reservations
 Providing quality service
 Calling airlines
 Following up on travel reservations
 Answering client queries
 Entering data into computer applications
 Booking hotel rooms and car rentals

 Rhodes Climaco (Human Resources) - To us, an HR Manager is the go-to person for all
employee-related issues. This means that your HR Manager duties will involve
managing activities such as job design, recruitment, employee relations, performance
management, training & development and talent management.

The job of HR Manager is important to business success. People are our most important
asset and you’ll be the one to ensure we have a happy and productive workplace where
everyone works to realize our established mission and objectives. Promoting corporate
values and shaping a positive culture is a vital aspect of a complete HR Manager job
description and specification.
Responsibilities
 Develop and implement HR strategies and initiatives aligned with the overall
business strategy
 Bridge management and employee relations by addressing demands, grievances
or other issues
 Manage the recruitment and selection process
 Support current and future business needs through the development,
engagement, motivation and preservation of human capital
 Develop and monitor overall HR strategies, systems, tactics and procedures
across the organization
 Nurture a positive working environment
 Oversee and manage a performance appraisal system that drives high
performance
 Maintain pay plan and benefits program
 Assess training needs to apply and monitor training programs
 Report to management and provide decision support through HR metrics
 Ensure legal compliance throughout human resource management

 John Paul Recoso (Payroll) - Payroll Officer responsibilities include calculating

employees’ compensation, updating our internal payroll databases and ensuring
timely payments. To be successful in this role, you should have a flair for numbers
and be able to handle sensitive information. If you’re also familiar with labor
legislation, we’d like to meet you.

Responsibilities
 Collect daily, weekly or monthly timesheets
 Calculate bonuses and allowances
 Prepare employees’ compensation by the end of each month using payroll
software
 Schedule bank payments or hand out paychecks directly to employees
 Distribute payment statements and gather signed receipts (digital or paper)
 Report on payroll expenses
 Ensure wages and tax withholdings comply with regulations
 Enter new employees’ data (e.g. bank accounts and tax identification
numbers) into internal databases
 Answer questions about compensation, benefits, taxes and insurance
deductions
 Scott Agapay (HR Assistant) - The HR Assistant duties involve a wide range of
support activities inside our HR department, from coordinating meetings to
maintaining our employee database to posting job ads. An important part of your role
will be to act as the liaison between HR and employees, ensuring smooth
communication and prompt resolution of requests and questions. You’ll also assist in
creating policies, processes and documents.

Responsibilities
 Assist with day to day operations of the HR functions and duties
 Provide clerical and administrative support to Human Resources executives
 Compile and update employee records (hard and soft copies)
 Process documentation and prepare reports relating to personnel activities
(staffing, recruitment, training, grievances, performance evaluations etc)
 Coordinate HR projects (meetings, training, surveys etc) and take minutes
 Deal with employee requests regarding human resources issues, rules, and
regulations
 Assist in payroll preparation by providing relevant data (absences, bonus,
leaves, etc)
 Communicate with public services when necessary
 Properly handle complaints and grievance procedures
 Coordinate communication with candidates and schedule interviews
 Conduct initial orientation to newly hired employees
 Assist our recruiters to source candidates and update our database