Answer
A pre-dispute arbitration agreement is an agreement reached by contracting parties
prior to the occurrence of any challenges or problems. The agreement stipulates that any
conflicts between the parties shall be resolved through binding arbitration rather than through
the courts. In business transactions, such contracts are highly common.
The lack of a structured proof process.
This means you're depending on the arbitrator's competence and experience to comb
through the evidence rather than a judge or jury. There are no interrogatories or depositions,
and the arbitration process does not contain a discovery phase.
Detractors point to the lack of a formal appeals process and the fact that the process is
usually binding. If you are a party to binding arbitration and want to challenge the arbitrator's
decision, you may not be allowed to do so unless you have cause to believe the arbitrator
acted with malice or bias. Mandatory arbitration clauses in consumer contracts, employment
contracts, and practically every online agreement you accept work in the company's benefit
rather than the employee's or consumers. Finally, the fact that arbitration hearings are not
open to the public may harm one side.