Introduction to Business and Professional Writing

TUTORIAL 3
Q1.
Jane Wayne
233 5th Ave Ext,
Johnstown NY,
12095 Washington,
United States.

28 July 2021

Director Marketing of OMAMImini

Complaint About Advertisement Not Suitable on Kid's TV Programme.

Dear Sir or Madam,

As a recent viewer of a children's weekend TV show, I am writing to express my displeasure

I am referring to the advertisement in which six gorgeous young children are playing in the
schoolyard until a new youngster approaches them and asks if she can play with them.
She immediately gets rejected since she is not wearing the advertised attire that the rest of
the children are wearing. To begin with, this brand's fashion range is significantly more
expensive than the ordinary, employed household can afford.

The children should understand the value of money at the most impressionable age they will
ever be, and requesting a wonderful pair of stylish trousers as a gift for high grades or eating
healthy, or even as a Christmas present, will not teach them this lesson. To make matters
worse, the impact of this advertising on children's morale and self-confidence, particularly
those who are unpopular and introverted, is practically crushing.

I would like to suggest that you remove this advertisement from your commercial breaks
during the children's zone. Its position can be replaced by messages about adopting
healthier eating habits at a young age, or simply by increasing the air time of instructional
programming on children's television. I have already filed a written complaint with the
advertising firm.
I look forward to hearing from you.

Yours sincerely,
JANE WAYNE
Q2. Letter Enquiry
Turner Communications
#03-03 Sapphire Building,
215 Lorong Ragu,
Kuala Lumpur,
Malaysia.

28 July 2021

The Principal
Aurora Training Centre,
21 Exeter Road,
#07-04 Grange Tower,
Eastern Avenue,
Kuala Lumpur.

AN ENQUIRY FOR DETAILS OF PART TIME COURSES AVAILABLE

Dear Sir or Madam,

I have received some recommendations for business and secretarial courses at your training
centre. Therefore, I am writing to enquire more about the part time courses available for the
above-mentioned courses.

Since I am considering upgrading some staff of mine in that area, I would really appreciate it
if you could send me the details of the part time courses available at your college such as
the available slots, time, dates, schedule and fees. Kindly also include the details on the
examination involved and the dates of the next intake.

I would appreciate a prompt reply from you. Please do not hesitate to write to me for any
clarification. Thank you.

Yours sincerely,
Leslie Lim
Training Manager
Q3. Letter Complaint
Tom Holland,
34-2, Blok B, Vista Magna,
Jalan Prima, Metro Prima,
Kepong 52100
Kuala Lumpur

29 July 2021

Manager of Bendang Studio,

Complaint About a Faulty Product of Diner Service

Dear Manager,
I am writing this letter to let know that I want to complain about a new diner service that I
purchased on 27 July 2021 for my company.

I am complaining because I ordered one that has gold coloured edging and you did send it
to me various items of the gold-coloured edging but all of the dinner sets service is tarnished
and flawed when I opened the package. I cannot accept the goods in this condition. To
resolve this problem, I would like you to send it back the new dinner service order that I
asked you before. If you cannot send the order that I asked I want you to arrange for a new
replacement dinner service that have a colour suitable in the directors dining room. I have an
important meeting in a few days’ time so this is now urgent.

When I first learned of this problem, I contacted one of your staff after I received the package
from your company, and was told that nothing could be done about my problem. I believe
that this response is unfair because you as the seller should follow the customer needs and
make the customer satisfied with your company products and services. I would like a written
statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not
hear from you within 1 day, I will file complaints with the appropriate consumer agencies and
consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at
the above address and phone number.
Sincerely,
Tom Holland
Q4. What is wrong with this letter:
 Didn’t have the sender’s address
 Does not indicate the year
 Difference of uppercase and lowercase letters
 The subject didn’t clear
 Didn’t have a salutation
 Use capital letters in the content of the sentence
 Inappropriate signature

Rewrite:
John Corner,
Lot 201, Jalan Teratai,
Taman Guchil Jaya,
18000 Kuala Krai,
Kelantan

28 August 2021

Manager of High Sky Restaurant,

Complaint About Unsatisfactory Food and Restaurant Service.

Dear Manager,

I am writing this letter to inform you about my dissatisfaction with the services rendered by
your restaurant during my visit. Hence, I would like to raise a few points regarding this
matter. I had dinner in your restaurant on 26 August 2021 and I expected to have a great
time at your restaurant. Unfortunately, I was not happy because of your staff attitude and the
food quality served by your restaurant.

It seems like your staff is incompetent and had a bad attitude towards the customer. Once I
arrived, no one of your staff attended to me for about 20 minutes which before they noticed
me, they talked to each other and took other customer orders that came after me. Next, the
service was very slow which it took nearly an hour for my food to be prepared. Apart from
that, I was also disappointed because your food was cold and tasteless.

Besides, I have not got this bad service in other restaurants and I hope you can consider
which I want to be compensated. Last but not least, I also hope that you will look into these
complaints and take immediate actions such as make improvements in your service.

Thank you in advance for your cooperation.