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Understanding MOP, SOP, and COP

The document outlines various management-oriented processes categorized into Customer Oriented Processes (COP), Support Oriented Processes (SOP), and Management Oriented Processes (MOP). It details key activities within each category, including marketing, manufacturing, maintenance, and continual improvement. Additionally, it emphasizes the importance of quality management and resource planning in achieving organizational goals.

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168 views2 pages

Understanding MOP, SOP, and COP

The document outlines various management-oriented processes categorized into Customer Oriented Processes (COP), Support Oriented Processes (SOP), and Management Oriented Processes (MOP). It details key activities within each category, including marketing, manufacturing, maintenance, and continual improvement. Additionally, it emphasizes the importance of quality management and resource planning in achieving organizational goals.

Uploaded by

how2belive
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Management Oriented Processes

Customer Oriented Processes (COP) Support Oriented Processes (SOP)


(MOP)
1. Marketing Process. 1. [Link]. 1. Internal [Link]

2. Process Development. 2. Supplier selection & monitoring. 2. Control of Non-conforming [Link]

3. Manufacturing 3. Supplier Development. 3. Continual [Link]

4. Delivery Process & Account. 4. Contl of Monitoring & Measuring 4. Corrective and Preventive [Link]

5. Customer Complaints device. 5. Management Review.

6. Customer Satisfaction 5. Identification and tractability. 6. Resource Management

7. Stores 6. Control of [Link]

7. Control of Records

8. Providing competent and

motivated human resources

9. Measurement of Product

10. Tooling Management


PLAN
DO (Product Realization) Design ACT
New Product Development
CUSTOMER Continual Improvement
Process
Generation of Design Organization Business
Business
Establishment of Performance Review
Quality policy
Part Approval Process
Strategic Business CHECK
Planning PA
Repeat Order & CA
Quality Objectives Analysis
Schedule Handling
CONTROL OF RECORDS

of Data

Supplier PAP Product & Process


QMS Planning
Measurement IA
Regular Procurement of
B/O Parts Providing Resource Control of Non-
conformance

Production Planning
Complaint / Satisfaction
Human Resources Warranty Measurement
Supplier Dev.
Supplier Selection Recruitment, Training &
Manufacturing Development
& Approval
Employee Motivation
CONTROL OF DOCUMENTS

Supplier Sys.
Development
Inspection Supplier Audit
Stores & Dispatch
Calibration & MSA R/M Receipt & Issue
FP Receipt &
FG Despatch Quality Assurance Despatch
Customer
Verification of
Purchased Product Maintenance
Product & Process B/D Maint.
Audit QMS Pr.m/ Pd Maint.
Planning & M/c Modification
Implementation Installation of New M/c

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