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Work Request Priority Guidelines

This document outlines priority guidelines and examples for work requests based on a scale of 1 to 4, with 1 being the highest priority. Priority 1 issues include immediate safety or environmental risks and critical equipment being down, which must be addressed immediately. Priority 2 covers critical equipment running at a reduced capacity or manually, and should be resolved within 1 day to 1 week. Priority 3 includes equipment running on spares, failures requiring correction, and leaks, with a timeline of 1 week to 1 month. Priority 4 is designated for improvement work that is an expense but not urgent, taking over 1 month to address.

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RubenOrtega
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39 views1 page

Work Request Priority Guidelines

This document outlines priority guidelines and examples for work requests based on a scale of 1 to 4, with 1 being the highest priority. Priority 1 issues include immediate safety or environmental risks and critical equipment being down, which must be addressed immediately. Priority 2 covers critical equipment running at a reduced capacity or manually, and should be resolved within 1 day to 1 week. Priority 3 includes equipment running on spares, failures requiring correction, and leaks, with a timeline of 1 week to 1 month. Priority 4 is designated for improvement work that is an expense but not urgent, taking over 1 month to address.

Uploaded by

RubenOrtega
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Work Request and Priority Guidelines

Priority Example of Failure or Incident Maximal time


in backlog
Is the job necessary to do? Yes No On Hold
Immediate safety risk Immediately.

1 Immediate risk of environmental damage


Immediate risk of quality losses.
Critical equipment down
Will break other
less important
ongoing work.

Critical equipment is running at reduced speed 1 day - 1 week

2 Critical equipment is running in manual mode


Manageable safety risk
PM activity
Mandatory inspections

Critical equipment running on spare equipment 1 week – 1 month

3 Failures that need correction


Spare equipment out of function
Leaks

Improvement work - expense. > 1 month

4 Improvement work - capital

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