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Motivating Aramark Employees: A Case Study

Roy Palaez, the manager at Aramark, effectively motivated his employees using process-based and equity theories of motivation. He treated employees fairly and emphasized that cleaning planes was not a punishment but a way to earn rewards and cash prizes. Palaez also used expectancy theory to motivate workers by linking their efforts to successful performance and good outcomes like employee of the month awards or salary increases. As a manager, being honest about one's style while guiding employees on personal issues affecting work is an appropriate motivational method. Possible barriers to motivation include employees' past experiences failing similar attempts or safety risks from tasks. To overcome these barriers, managers could suggest new motivational approaches like inspirational videos rather than repetitive verbal motivation or provide training and

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0% found this document useful (0 votes)
1K views2 pages

Motivating Aramark Employees: A Case Study

Roy Palaez, the manager at Aramark, effectively motivated his employees using process-based and equity theories of motivation. He treated employees fairly and emphasized that cleaning planes was not a punishment but a way to earn rewards and cash prizes. Palaez also used expectancy theory to motivate workers by linking their efforts to successful performance and good outcomes like employee of the month awards or salary increases. As a manager, being honest about one's style while guiding employees on personal issues affecting work is an appropriate motivational method. Possible barriers to motivation include employees' past experiences failing similar attempts or safety risks from tasks. To overcome these barriers, managers could suggest new motivational approaches like inspirational videos rather than repetitive verbal motivation or provide training and

Uploaded by

Marrion Mostar
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Pride-Building at Aramark: A Case Study

Pride-Building at Aramark

A Case Study
Questions:
1. What motivation theories apply to the workers at Aramark? Why do you say so?

 The manager Roy Palaez used the theories of process-based perspectives


on motivation because he motivates his employees with satisfaction like
building and having a strong and healthy connection between members. On
equity theory, he treats his employees fairly because his goal is to cut off the
labor cost spend by the company, by that we encourage his employees to
clean airplanes and he sees that cleaning not a disgusting job to do and
cleaning it is not a punishment instead, he foresees cleaning as an approach
to make his employees satisfy on having rewards or cash prizes when they
return passengers belongings. Then, Expectancy theory where he highlighted
the components, the effort to performance were all efforts by his employees
will lead to successful performance. Next performances to outcome were the
performances will result in good outcomes then, good outcomes which are
recognitions like the employee of the month, increases of salary, cash prizes,
and rewards.

2. If you were the manager of these employees, what would you do to motivate
them? Be honest regarding your personal management style and beliefs rather than
trying to be like Roy Pelaez. Why do you believe that it is the most appropriate
method?

 Being honest to personal management style and belief by Roy Pelaez is a


great method in motivating employees, This will not only help on a good flow
of progress to the business this also enhances employee engagement
because this is the building of trust, relationship and boundaries to each
member of the organization. Then, the manager also said “Managers are not
supposed to get involved with the personal problems of their employees, but I
take the opposite view,” which means as a manager he will not participate or
involve to his or her employee’s personal life but if the employee’s
performance will be affected by it, he will be the one to guide the employee.

3. What are some possible barriers to the effectiveness of your motivation ideas?
What could you do to overcome them?

 Based on my experiences, some barriers to effectiveness to motivation ideas


are past experiences for example when you fail to a test then the only
motivation you will receive is to study and time management, but it is not
effective, the motivation idea will not be accepted by the person because just
like the phrase “been there, done that”. To overcome this situation, the
consistent way of motivation should be disregarded instead come up with
new approaches and styles for example, rather than motivate them verbally,
you can motivate them by suggesting them to watch inspirational videos that
will help boost their self- esteem. Another is, accidents or injuries may by that,
doing activities or tasks will be risky. To overcome accidents and injuries in a
given task, there should have training and seminars and to the speaker, or
the manager that will handle this job, giving and sharing the testaments, past
experiences, and documents doing the tasks, will help on to assuring safety.

Common questions

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Obstacles in implementing new motivation methods at Aramark may include resistance due to past experiences, where familiar motivation strategies have already been attempted without success ('been there, done that'). To address this, management should avoid consistent and typical motivation strategies, instead suggest alternative approaches like inspirational videos to enhance self-esteem. Additionally, accidents or injuries while performing tasks pose risks; therefore, providing thorough training, seminars, and sharing experiences can help assure safety and address these concerns effectively .

Personal management styles contribute to building trust and engagement among employees by fostering openness and reliability. At Aramark, Roy Palaez's management style, which includes being personally involved in addressing employees' personal issues when they affect performance, exemplifies this approach. This creates an environment where employees feel supported and understood, enhancing their willingness to engage more deeply with their work and maintaining loyalty to the organization. This supportive relationship can drive engagement and trust, key components of a productive workplace .

Aramark's management approach incorporates process-based perspectives on motivation by focusing on building a strong and healthy connection among team members, treating employees fairly, and motivating them with rewards and recognition for their efforts. The manager, Roy Palaez, applied equity theory by ensuring fair treatment of employees, which aligns with the goal to reduce labor costs by encouraging efficient work perspectives like cleaning not as a punishment but a noble task. Expectancy theory was also utilized, where effort to performance link was emphasized, suggesting employees' efforts would lead to successful performance and subsequent rewards such as cash prizes for returning passengers' belongings and recognitions like employee of the month .

Aramark can leverage equity theory by maintaining fair treatment and recognition of employees, ensuring that efforts are met with appropriate rewards such as cash prizes for commendable actions like returning passengers' belongings. This fairness enhances satisfaction and aligns with organizational goals to reduce costs through efficient labor. Simultaneously, expectancy theory can be implemented by clarifying the effort-to-performance link, where employees can see their efforts leading to successful performance and desirable outcomes. By consistently recognizing performance with tangible rewards and acknowledgments, Aramark fosters a motivating environment that leads to sustained employee satisfaction and performance .

Introducing new motivational strategies at Aramark can potentially disrupt established work patterns by causing confusion or resistance among employees used to traditional methods. Employees might initially feel insecure about adapting to new expectations or unclear about how new strategies align with their roles. To mitigate these disruptions, clear communication, and training should be prioritized. Managers should ensure employees understand the rationale behind changes, how these will benefit them, and provide transitional support through training and feedback. Additionally, gradually integrating changes and seeking employee feedback can help adjust strategies to better fit the workforce .

Training and seminars can improve safety and motivation among Aramark employees by equipping them with necessary skills and knowledge to safely perform tasks, thereby reducing incidents of accidents and injuries. This practical readiness helps boost confidence and underscores the organization's commitment to employee well-being, enhancing overall motivation. Moreover, sharing experiences and testimonies during these sessions reinforces a culture of safety and learning, fostering a supportive environment that values continuous improvement and encourages employee engagement .

Aramark's management focus on employee engagement aligns with broader organizational goals by fostering a work environment that promotes efficiency, reduces costs, and improves service quality. By building trust and strong relationships, as emphasized by Roy Palaez, the workforce becomes more motivated and productive, directly contributing to operational effectiveness. This alignment ensures that employees are not only satisfied but also invested in achieving the company's objectives, such as customer satisfaction and cost reduction through efficient practices like proper maintenance tasks and reducing turnovers .

Roy Palaez believes that involvement in the personal problems of employees can be beneficial because it fosters trust, enhances employee engagement, and strengthens relationships within the organization. By showing a willingness to aid employees whose personal issues affect their performance, Palaez enforces a supportive management style that can boost motivation and improve work outcomes. His approach contrasts with the traditional view that managers should remain detached from personal issues, suggesting that addressing personal problems can prevent them from negatively impacting performance .

Rewards play a critical role in Aramark's employee motivation strategy by providing tangible incentives that validate employees' efforts and accomplishments. They are considered effective because they offer direct recognition of employee contributions, such as cash prizes for returning passengers' belongings and monthly acknowledgments for exemplary performance. This system ties directly into expectancy theory, where employees understand that their efforts will lead to recognitions and rewards, motivating them to maintain and improve their performance .

External motivational resources, such as inspirational videos, can enhance self-esteem and motivation at Aramark by offering diverse perspectives and encouragement beyond the conventional manager-employee interactions. These resources can break monotony by providing fresh, relatable narratives that employees can connect with, thus boosting their morale and outlook. When employees see real or relatable success stories and motivational content, it can inspire them to apply similar principles to their work, increasing their motivation and sense of personal achievement .

Pride-Building at Aramark
A Case Study
Questions:
1.
What motivation theories apply to the workers at Aramark? Why do you say
involve  to  his  or  her  employee’s  personal  life  but  if  the  employee’s
performance will be affected by it, he will b

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