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Daily Front Desk Receptionist Tasks

The front desk checklist summarizes the tasks to be completed during a shift including: 1) Attending the shift briefing, checking grooming and collecting float. 2) Ensuring the workstation is stocked with supplies and arranging lunch breaks. 3) Reviewing reservations, transaction information, and monitoring discrepant rooms. 4) Greeting guests with a smile and assisting with requests.

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Dominique Providence
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4K views2 pages

Daily Front Desk Receptionist Tasks

The front desk checklist summarizes the tasks to be completed during a shift including: 1) Attending the shift briefing, checking grooming and collecting float. 2) Ensuring the workstation is stocked with supplies and arranging lunch breaks. 3) Reviewing reservations, transaction information, and monitoring discrepant rooms. 4) Greeting guests with a smile and assisting with requests.

Uploaded by

Dominique Providence
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Front Desk Checklist

FRONT DESK CHECKLIST 

Date: 
Shift: 
Description of Tasks  Completed (Y/N)    
      
Attend shift briefing and Check Grooming.   Yes 
  
Collect float prior to getting on the desk (unless TL advises
  Yes    
otherwise)    
Check House Status on expected arrivals/departures.    Yes           
Ensure your workstation is stocked with gloves, hand   
  Yes 
sanitizers and cleaning products.    
Arrange lunch breaks (one host at a time. Lunch breaks   
  Yes    
starting from the time the café opens during shift). 
Read emails- ask TL/Manager if unsure about anything.    Yes    
  
Review all arrival reservations to ensure you are aware of
  Yes    
what each guest requires. 
  
Check for any outstanding balances via credit report and   
send to team leaders to authorize/reach out to guests for   Yes    
payment.    
Monitor discrepant rooms and check out if necessary    NA    
Complete bin check to ensure that bin is up to date.    Yes    
Update all your transaction information correctly in   
  Yes    
Opera/CA. 
Change gloves after every check-in\check-out.    Yes    
  
Sanitize your work station often (every hour if possible)    Yes 
  
Greet all guests with a smile and assist them with requests.    Yes    
Advise TL of VIPS you check-in so they can meet them.    NA    
Complete courtesy call logs (Contact all guests you have   
checked-in and    
  Yes    
  
update information on call log).    
Enroll all guests to World Of Hyatt.( Double check profile   
  Yes    
in case guest is already a member) 
  
Collect GEM information (preferences) for each guest. If   
guest already has GEM notes, please confirm those   NA    
preferences with guest.    
Place any guest issues in WE CARE. (You can use CA to
update in guest’s reservation.) 
  NA    
File away all transactions and registration cards correctly.    Yes   
Ensure that the desk is clean and orderly and has enough  
supplies of pens paper, keys, linx rolls, PPE and other   Yes   
stationeries for incoming team. 
Complete cashier closure and ensure that your float
 
balances before leaving.    Yes   
  
Enter float drop and due backs in Evention.    Yes 

Wait for relief from PM shift.    Yes 


 
 
 
 
  
  

FRONT DESK CHECKLIST  Date:  Shift:                                                                                          
             

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