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The Rise and Fall of Micromax

Micromax was once one of the top smartphone brands in India, gaining a 22% market share by identifying problems consumers faced and developing affordable innovative solutions. However, as Chinese brands like Xiaomi, Vivo, and Oppo entered India with the latest features at competitive prices, and as Micromax failed to launch any 4G-enabled phones during the rise of Reliance Jio's 4G network, Micromax's market share plummeted to only 6% by 2017. With growing anti-China sentiment, Micromax hopes to stage a comeback by addressing the problems that led to its decline.

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0% found this document useful (0 votes)
182 views3 pages

The Rise and Fall of Micromax

Micromax was once one of the top smartphone brands in India, gaining a 22% market share by identifying problems consumers faced and developing affordable innovative solutions. However, as Chinese brands like Xiaomi, Vivo, and Oppo entered India with the latest features at competitive prices, and as Micromax failed to launch any 4G-enabled phones during the rise of Reliance Jio's 4G network, Micromax's market share plummeted to only 6% by 2017. With growing anti-China sentiment, Micromax hopes to stage a comeback by addressing the problems that led to its decline.

Uploaded by

J. Singh
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

THE RISE AND FALL OF MICROMAX

Slide – 1.
Do you remember Micromax?

It was one of the first few Indian companies to spearhead the smartphone revolution in India.

Micromax is responsible for not only changing the way consumers perceived smartphones but also for
giving them the power to ask for what they wanted.

Slide – 2. The Big Shift


Before 2012, Micromax was known for selling low cost phones only.

Most of their products were imported from China under white label deals and rebranded in India.

It was just another cheap handset maker, until the launch of its first device in famous “Canvas” series –
the A100.

The Canvas series completely changed the way people looked at low cost smartphones.

It was shift in the mindset of consumers that low-cost handsets can have great quality with the latest
specs too.

Slide – 3. Painting the Canvas


After the initial success of the Canvas series, the company decided to double down on its efforts.

In the same year, the Canvas 2 was released for an affordable price of INR 10000.

Not only did this make the product Micromax’s highest selling device of all time, it also made Micromax
a household name.

Slide – 4. Eyes on the Prize


2013 was the year when Micromax started to skyrocket.

By Q2 2013, Micromax commanded 22% of the smartphone market in India, just behind Samsung at
26%.

In addition to this, Micromax struck a deal appointing Hugh Jackman, the Wolverine star, as their brand
ambassador, eyeing global recognition and an eye on the international smartphone market.

Slide – 5.
By late 2013, Micromax had already made its way into the Russian markets.

And finally, in 2014, Micromax commanded 16.6% of the smartphone market, overtaking Samsung at
14.4%.

Crazy, right?

But here’s how Micromax did it (Swipe Right)


Slide – 6. An Eye For Opportunity
1. Observation

Rahul Sharma, one of the founders of Micromax, noticed that his chef happened to use 3 different
sim cards on the same single sim handset.

At the time, dual sim handsets were believed to be a product affordable only to the rich.

Micromax changed this by introducing a phone which could accommodate two sim cards via one
band which controlled the cost as well.
Similarly, the idea of adding a call recording feature was inspired from a painter who had troubles
with clients giving him the run-around with previously agreed prices.

Problem identification was important for the company and they excelled at solving them as well.

Slide – 7.
2. Innovation

Micromax was never fell short of presenting their products in a creative manner.

From the selfie phone to the blow to unlock features, they added novelty features in their handsets
previously never accessible to the common man.

Slide – 8. However…
Micromax did amazingly well to identify and solve problems.

They were marketing geniuses.

But they were never inventors.

Most of their manufacturing was outsourced to Chinese companies like Coolpad, Gionee, and Oppo.

So was their R&D.

And novelty can only get you so far.

Slide – 9. Enter Xiaomi, Vivo and Oppo


As Chinese smartphone companies entered the Indian markets in 2015, Micromax began to feel the
heat.

They came with devices with the latest features and even more competitive pricing.

To make matters worse, the same year Micromax lost a billion-dollar investment from Ali Baba that year
which left investors unsure of the company’s future.

As the company struggled to get more investors, R&D initiatives took a dip, consequently affecting
innovation in products.

Slide – 10. 2016 - The Year where it all went wrong


As Micromax battled tough competition, there was yet another problem.

Micromax had 40 phones in the market and none of them were 4G handsets.

And that was their undoing.

As Reliance Jio introduced free 4G sim cards to everyone, Micromax products were almost rendered
useless.

What made it even worse was the fact that the 4G handsets brought in by the Chinese smartphone
makers were aggressively priced, which made them suitable substitutes.

Slide – 11. The Aftermath


In the beginning of 2016, Micromax had 17% of the market.

By the third quarter of 2017, it had only 6%.

In August 2019 The  Economic Times  had reported that company’s valuation had fallen 90% from its
2015 peak — a startling fall for a company credited with recognising, and successfully tapping, India’s
hunger for inexpensive smartphones.

Slide – 12. An opportunity to make a comeback?

But with constant problems with China in 2020 and a growing negative sentiment from the public
towards Chinese substitutes, could this be an opportunity for Micromax?

Do you think Micromax can make a comeback?

Common questions

Powered by AI

Emerging smartphone companies can learn several strategic lessons from Micromax’s experience. Firstly, an innovation-driven strategy is critical – relying on outsourced R&D and manufacturing can stifle adaptability and competitive edge, especially when disruptive technologies like 4G arise . Investing in internal capabilities for innovation ensures sustainability. Companies should also maintain flexibility to respond to technological advances and shifts in consumer demand. Additionally, while marketing plays an essential role in brand building, technological developments must accompany promotional activities to sustain long-term growth . Overall, a balanced approach to innovation and market engagement is crucial for success.

Micromax's international expansion was significant in its initial rise, showcasing their ambition to become a global player. Entering markets like Russia was part of their strategy to capitalize on emerging smartphone demands beyond India . However, international expansion presented challenges as it demanded additional resources and adaptation to diverse market conditions, stretching their already limited in-house capabilities. The entrance of Chinese manufacturers into both domestic and international markets with better pricing and features undercut Micromax's international prospects . Ultimately, while international expansion highlighted growth ambitions, it also exposed Micromax's strategic vulnerabilities in innovation and market adaptation, contributing to its challenges.

While Micromax excelled in marketing and problem-solving for existing consumer needs by bringing in innovative features, they did not develop new technologies in-house. Their heavy reliance on outsourcing manufacturing and R&D to Chinese companies meant they lacked originality and technological uniqueness . This dependency limited their ability to innovate and adapt when faced with increased competition from companies like Xiaomi, Vivo, and Oppo, who offered competitive pricing and cutting-edge technology . The lack of in-house innovation capabilities thus significantly impacted Micromax's long-term sustainability.

Micromax's marketing strategies initially contributed to its rise by effectively changing consumer perceptions of low-cost smartphones. The successful launch of the Canvas series, supplemented by high-profile celebrity endorsements like Hugh Jackman, improved their brand visibility and credibility, propelling them to significant market share gains . However, its marketing focus on features rather than foundational innovation and technological advancements became a liability. As market conditions changed with the introduction of 4G and more technologically advanced competitors, Micromax's failure to pivot its marketing towards new technological necessities and R&D hampered its ability to sustain its market position . This highlights how marketing must evolve with industry shifts to maintain competitive advantage.

Current geopolitical tensions, particularly between India and China, provide Micromax an opportunity to regain market footing by capitalizing on rising anti-Chinese sentiment among Indian consumers . This public sentiment could drive a preference for local brands such as Micromax. To seize this opportunity, Micromax should focus on revitalizing its brand image with a strong emphasis on ‘Made in India’ products, delivering quality that appeals to national pride. Additionally, leveraging government initiatives that promote domestic manufacturing and technological innovation could support Micromax in enhancing its product offerings and competitive positioning within the smartphone market .

Micromax's initial success in the Indian smartphone market can be attributed to several strategic decisions. Firstly, they shifted from being merely a low-cost phone seller to introducing quality, affordable smartphones with the Canvas series, which altered consumer perceptions about low-cost phones . They also innovated by introducing features like dual SIM cards and call recording, which addressed specific consumer needs, previously unmet by other manufacturers . Moreover, Micromax capitalized on celebrity endorsements by appointing Hugh Jackman as their brand ambassador, aiming to boost recognition and reach both domestically and internationally . These elements contributed significantly to their initial success.

The key factors contributing to the decline in Micromax's market valuation by 2019 included the entrance of Chinese competitors with superior and competitively priced technologies, such as 4G handsets at critical market times . Micromax's inability to adapt quickly to the 4G trend and their continued reliance on outsourced production and R&D without significant in-house innovation further compounded their challenges. Financial instability was also evident when a billion-dollar investment opportunity with Ali Baba fell through in 2015, undermining investor confidence . By 2019, these factors had cumulatively decreased Micromax's market valuation by 90% from its peak in 2015 .

The launch of 4G technology in India played a pivotal role in shaping Micromax's trajectory. In 2016, Micromax faced a significant technological gap as they did not have any 4G handsets available when Reliance Jio began offering free 4G SIM cards . This absence made Micromax's products unattractive compared to those from Chinese competitors who launched aggressively priced 4G smartphones. The inability to timely adapt to this critical market trend greatly contributed to the decline in Micromax's market share and financial health . This trend highlights the importance of aligning product offerings with technological advancements to maintain market relevance.

To effectively differentiate itself in a competitive market, Micromax could focus on creating a unique brand identity that leverages its local origins. This could involve emphasizing aspects like customization for Indian preferences, introducing culturally relevant marketing, and highlighting products designed specifically for local conditions and needs. Investing in developing in-house R&D capabilities would be crucial to innovate unique features that resonate with local challenges . Establishing partnerships with technology firms to advance in 5G technology could also position Micromax as a forward-thinking leader in affordable smartphones. This combination of strategic branding and technological advancement could foster a distinct market position.

The entrance of Chinese smartphone companies such as Xiaomi, Vivo, and Oppo in India significantly affected Micromax's market standing. These companies introduced devices with advanced features at even more competitive prices, capturing consumer interest . This competitive pressure coincided with Micromax's failure to offer 4G handsets during the critical period when Reliance Jio launched free 4G SIM cards, rendering their products less desirable . Consequently, Micromax's market share plummeted from 17% in early 2016 to just 6% by the third quarter of 2017 . The decreased market share and resulting financial struggles marked a stark decline in the company's standing.

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