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Order Cancellation Due to Stock Issues

A customer contacted a company about an order he placed a week ago that had not arrived, and the representative informed him that the product was out of stock and recommended canceling the order, which the customer agreed to do.

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Gonzalo MOntecinos
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5 views1 page

Order Cancellation Due to Stock Issues

A customer contacted a company about an order he placed a week ago that had not arrived, and the representative informed him that the product was out of stock and recommended canceling the order, which the customer agreed to do.

Uploaded by

Gonzalo MOntecinos
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Actividad final ingles

Gonzalo: Good Morning


Nicolas: Good morning, can I help you?
Gonzalo: Yes, I have a problem, I made a purchase a week ago and I have not heard when
my order arrives.
Nicolas: Don't worry, we will solve your problem, please give me your order number.
Gonzalo: It is the number 72557724, dated May 10
Nicolas: Well sir, we found the problem, the product you bought is out of stock in all our
stores, I recommend you cancel your order.
Gonzalo: This is not right, when I buy it, if the product was there and now you tell me that
there is none left.
Nicolas: That's right, you should cancel your purchase, and try another store.
Gonzalo: I find that it is a bad service and its solution does not help me much.
Nicolas: I am very sorry, we have had a lot of work, and we have not been able to manage
all the sales in a good way.
Gonzalo: Well, I get it, I suppose they are short staffed and are just starting out in online
commerce.
Nicolas: Yes, we also had a problem with our main supplier, and now we don't have the
products that the customers bought.
Gonzalo: It is very complicated, I will take your advice and I will not wait and cancel my
order, so I can buy elsewhere
Nicolas: So we will do it, during the day your order will be canceled and your money in
your account
Gonzalo:

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