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Customer Journey for Jewellery Orders

The document outlines the customer journey for placing an order on the Tanishq website, including browsing and selecting products, adding items to the cart, proceeding to checkout as a guest or registered user, redeeming reward points or gift cards for payment, and using filters to find products by category, collection, or attributes. It also provides guidance for answering customer queries about price breakdowns by sharing product codes with specified contacts.

Uploaded by

jitendra bhardwaj
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© All Rights Reserved
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21 views22 pages

Customer Journey for Jewellery Orders

The document outlines the customer journey for placing an order on the Tanishq website, including browsing and selecting products, adding items to the cart, proceeding to checkout as a guest or registered user, redeeming reward points or gift cards for payment, and using filters to find products by category, collection, or attributes. It also provides guidance for answering customer queries about price breakdowns by sharing product codes with specified contacts.

Uploaded by

jitendra bhardwaj
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Customer Journey – Reference Module

Contents
• Products (Jewellery - Gold, Diamond & Platinum)
• How to place an order on the website?
Sign in/Check out
Redeem encircle points
Payment methods
• How to filter the products as per customer requirement
• Price Break up - Details
Home Page
Jewellery (Products - Category)
Jewellery (Products - Gold)
Jewellery (Products - Diamond)
Jewellery (Products - Platinum)
Jewellery (Products – Collections)
How to place an order?

Step 1 : Jewellery – Earrings – Browse and select the product as per requirement.
Product Page

Step 2 : In the product page click on the Add To Cart button on the product
page and then go to Cart
Cart Page
Cart Page

PREVIEW

EXAMPLE: PREVIEW
The code will be given only to Encircle customers
Proceed To Checkout

You can Sign In and proceed to check out or you can Check Out As Guest
with the required details.
Guest Checkout (Fill necessary details)
Payment (Encircle Points – Redemption)
To redeem points –
Step 1 : Enter the registered Mobile Number
Step 2 : An OTP will be sent. Please enter the same
Step 3 : Mention the number of points to be redeemed
Payment (Giftcard – Redemption)
Payment Method

Select the Payment Method you wish to proceed to pay with


Filter - Types
Usage of Filters – Basis Customer Requirement
How to Filter the Products – Share Link

Instance –
When the customer is
specifically looking for
Earrings in Coloured
Stones/pearls.

Demo Link - [Link]


Queries – Price Break down

As the Price Break down for the Products is not mentioned on the
Website, any such query can be answered. The product code is to be
collected and shared with Uday Sharma (udaysharma@[Link])
and Poulomi (poulomisengupta@[Link]) for resolution.

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