T 0860 10 20 43 F +27 21 941 0770 E
clientcare@[Link]
BSE Building, 89 Voortrekker Road, Bellville 7535
PO Box 12451, Die Boord, Stellenbosch 7613
[Link]
Capitec Bank MasterCard® SecureCode™
Peace of mind when you shop online
Thank you for registering for MasterCard® SecureCode™. With SMS Update, the SecureCode™ service offers added protection against the
unauthorised use of your card when you shop online at participating merchants. You need to register in-branch and later activate this service
online. Do not try to activate this service immediately when you get the SMS – there‘s a 24hr waiting period after branch registration before
you can activate online.
Registration and activation
[Link] MasterCard SecureCode registration, an activation code will be sent to your cellphone number by SMS
[Link] registration and the 24hr waiting period, activate your SecureCode service in one of the following ways:
•Visit [Link] It‘s important to capture the website details exactly as
quoted, starting with “https“. Note the ‘s‘ which indicates a secure Internet domain
•During your first online purchase at a participating merchant
[Link] must answer the following 3 security questions during activation, so have this information ready:
•Your card expiry date
•Your national ID number
•Your activation code (SMSed to you during registration)
[Link] your own SecureCode (6 – 12 alphanumeric characters). This SecureCode will be used during online shopping to
identify you
[Link] a personal greeting (up to 30 characters). This greeting will be displayed when you pay with your registered debit
MasterCard®. It confirms that you are dealing with the Capitec Bank-supported service
[Link] you do not complete the activation, your online purchase will be declined. Online merchants in South Africa will not process
any purchases without your SecureCode from 1 March 2014
How MasterCard SecureCode works
[Link] will be prompted to enter your card information and SecureCode when checking out at a participating online merchant.
Your SecureCode identifies you to the bank and authorises your purchase. Your personal greeting will also be displayed, and
is your confirmation that the request coming from Capitec Bank is valid. If your personal greeting differs to the one you
created during the activation process, DO NOT continue with the purchase. Notify us immediately by calling 0860 10 20 43
[Link] SecureCode will be authorised within seconds, allowing you to complete your online purchase. This code is not shared
with merchants
[Link] your SecureCode secret and never share it with anyone! If you forget your SecureCode, please visit
[Link] and follow the prompts
More info
Call our 24hr Client Care Centre on 0860 10 20 43.
Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13)
Capitec Bank Limited Reg. No.: 1980/003695/06 Directors: R Stassen (Chairman), GM Fourie* (CEO), LA Dlamini, AP du Plessis* (CFO), MS du P le Roux,
K Makwane, NS Mashiya*, JD McKenzie, NS Mjoli-Mncube, PJ Mouton, CA Otto, JP Verster *Executive director. Company Secretary: YM Mouton