CONTINUOUS IMPROVEMENT
Quality Glossary Definition: Continuous improvement
Continuous improvement, sometimes called continual improvement, is the ongoing improvement of
products, services or processes through incremental and breakthrough improvements. These efforts
can seek "incremental" improvement over time or "breakthrough" improvement all at once.
THE CONTINUOUS PROCESS IMPROVEMENT MODEL
Among the most widely used tools for the continuous improvement model is a four-step quality
assurance method—the plan-do-check-act (PDCA) cycle:
Plan: Identify an opportunity and plan for change.
Do: Implement the change on a small scale.
Check: Use data to analyze the results of the change and determine whether it made a
difference.
Act: If the change was successful, implement it on a wider scale and continuously assess
your results. If the change did not work, begin the cycle again.
Other widely used methods of continuous improvement, such as Six Sigma, lean, and total quality
management, emphasize employee involvement and teamwork, work to measure and systematize
processes, and reduce variation, defects, and cycle times.
CONTINUAL OR CONTINUOUS IMPROVEMENT
The terms continuous improvement and continual improvement are frequently used
interchangeably, but the main difference between the terms is time:
Common Dictionary Definitions of Continual and Continuous
But some quality practitioners make the following distinction:
Continual improvement: A broader term preferred by W. Edwards Deming to refer to
general processes of improvement and encompassing "discontinuous" improvements—that
is, many different approaches, covering different areas.
Continuous improvement: A subset of continual improvement, with a more specific focus
on linear, incremental improvement within an existing process. Some practitioners also
associate continuous improvement more closely with techniques of statistical process
control.