Fast Track Troubleshooting

IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet is
Model: intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
WF331ANW/XAA Any attempt to repair a major appliance may result in personal injury and property
WF331ANR/XAA damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
Publication # tsWF331 Creation Date 03/12/2012

Quick Test Mode: Service Mode:

This mode allows more detailed operation tests and troubleshoot-
To enter press Soil, Signal, & Power- ing, to enter press Signal & Delay Start simultaneously with the
simultaneously with the power off. power on.
1. All LED’s light up and the washer beeps as it enters While in Service Mode (the Service Mode can be entered while
the Quick Test Mode. the unit is in a wash cycle) the following tests can be performed:
2. The unit displays the software version. Quick Spin Test = Delay Start & Pre Wash: This accelerates the
3. After the displaying the software version, turn Jog dial drum motor from 0 to maximum RPM over a few minutes. Press
CCW until version disappears. the Start/Pause button during the test to hold its spinning speed up to
10 min. before going back to Quick Spin Test Mode, return to spin
Press Spin to test Door Lock/Unlock circuit. with Delay Start & Pre Wash.
Press Temp Key (with door locked) to cycle through the Cycle Count = Press the Signal button to see how many times the
Water Valves circuit test in this order: Pre, Bleach, Cold unit was used
Main, Hot, Steam then off.
Soft Ware # = Press the Soil Level button to see the software ver-
Press Soil Key to test the Heater sion information
Press Signal Key to test the Pump Fault Code Test = Press the Pure Cycle button to view the stored
Spin Only option: fault codes – then turn Dial to view error codes (Push Start/Pause
while the code is displayed to view the number of cycles since the
Power on, Press and hold Spin until display changes. error occurred, push Start/Pause again to get back to faults)
Press Spin to select spin time.
Press Start/Pause to start cycle, Normal Cycle 10/12 Peripheral (Main PCB) input Tests, enter Service Mode & press
minutes, Heavy Duty Cycle 11/13 minutes, Delicate Cycle 8 Spin key. 1. Turn the
minute. Spin speed varies with cycle. Dial so that the Steam LED is turned on. Next, press the Start/Pause
Key. Temperature will be displayed in Fahrenheit .
EEPROM Clear Check 2. Turn the Dial so that the Cold/Cold LED is turned on. Next, press
Power off, Press Delay Start, Signal and Power Key at the the Start/Pause Key. The door switch status will be displayed (CL if
same time. Good = Good Fail = FAIL All memory will be Closed, OP if Open).
cleared, including Fault Codes This should be done when a 3. Turn the Dial so that the No Spin LED is turned on. Next, press the
new Main PCB is installed Start/Pause Key. The door lock Switch status will be displayed (UL if
unlocked, LO if locked).
Fabric Softener Dispenser Test: 4. Turn the Dial so that the Light LED is turned on. Next, press the
Start Rinse and Spin Cycle. After fill is completed remove Start/Pause Key. The Water Frequency will be displayed.
Empty is approx 1613.
detergent drawer, place towel below opening and within 3
minutes the dispenser will activate

# tsWF331 03/12/2012 1
# tsWF331 03/12/2012 2
 Washer Connector Checks WF331

Water Level Sensor Check Test 1 Test 2

Voltage: Connector CN 7 Pin 6 (Pink) and Pin 5 Operating voltage at no water in the drum- Operating Resistance (Power
(Orange) and Connector CN 7 Pin 7 (Violet) and Pin 2.5 VDC off)
5 (Orange)
Pin 6 (Pink) and Pin 7 (Violet)
Resistance: Connector CN 7 Pin 6 (Pink) and Pin 7
(Violet)
22-24Ω

Heater Relay Check Test 2

Connector CN2 Pin 3 (Brown) and Heater Relay 120VAC with the Heater On and 0VAC Power Off, heater resistance is
Pin 2 (Red) with the Heater off ~16.6Ω

Hall Sensor Check Test 1 Test 2

Connector CN6 Pin 4 (Orange) and Pin 2 (Red) addition- Manually spin the drum to see the volt-
ally Pin 4 (orange) and pin 3 (blue) age change, Power On Voltage at Pin #4 (BLK) and #1
(RED) of CN1 = 5VDC
0Vdc or 3.75Vdc
D-D Motor Check Test 1 Test 2
Connector CN8 Pin 1 (Red), Pin 2 (White) and Pin 3 Power Off ~18Ω across Pins 1-2, Pins 1- N/A
(Blue) 3, & Pins 2-3

Test 1 Test 2

Test 1 Test 2

# tsWF331 03/12/2012 3
Door Lock Check Test 1 Test 2
Resistance check CN3 Pin #5 (Red) and Pin #7 Power Off, resistance is Approx Motor resistance at CN3
(Wht) 0.2 Ω Pins 1-2 (Blk-Brn) 40KΩ

Door Unlock Check Test 2

Resistance check CN3 Pin #4 (Blu) and Pin #7 Power Off, resistance is Approx Motor resistance at CN3
(Wht) 0.2 Ω Pins 1-2 (Blk-Brn) 40KΩ

Drain Motor Check Test 1 Test 2

Voltage at Pin #1 of RY12 (WHT) and Pin #9 120VAC with the pump On and 0VAC Voltage at Pin #1 of RY12 (WHT)
(PNK) of CN4 with the pump off and Pin #9 (PNK) of CN4
should be ~14Ω
Water Valve Check Test 1 Test 2

Voltage at Pin #3 (BLK) of CN6 to Pin #2 (GRY) of 120VAC with the Valve On and 0VAC Power Off, valve resistance is from
CN4 Bleach Valve, Pin #3 (BLU) of CN4 Cold with the Valve off 1202Ω - 1245Ω
Valve, Pin #4 (RED) of CN4 Hot Valve, Pin #5
(WHT) of CN4 Rinse Valve

Error Type Error Mode Details

LED LCD
Water Level Sensor LE Check for water to the valves, clogged valve screens, defective valve
solenoid coils. Check the water level / pressure sensor Check for 120VAC
8 to the valve.

Check the motor drive connector, it may be loose. The hall sensor
Motor Drive Error or 3E may be disconnected, loose or damaged . Check for a foreign ob-
Hall Sensor error ject inside the motor or motor damage. The stator might be loose
or damaged. The drum might be overloaded from too many clothes
E3
or the relay or PCB might be defective.
bE
25

Check the water valve wiring harness.

Water Supply nF
Check whether the water supply valve is clogged with foreign ma-
3
Error terial and whether water is supplied properly.
Check for reversed fill hoses
Check water temperature, if sensed as higher than 50 ˚C in the
Wool or Lingerie cycle it will create error.
Check the relays, if they operate correctly replace the Main PCB.

Fill Hoses Reversed nF1 Correct Hot/Cold hose connections

Samsung washers are designed to dispense bleach during the rinse cycle, The reason is - Bleach kills enzymes in deter-
gent since bleach is a disinfectant not a cleaning agent it is dispensed during the rinse to protect the effectiveness of the
detergent. Enzymes are added to detergent to break down stains to allow better cleaning. Dispensing in the rinse does
not affect the bleach process used to keeps whites white and It also helps to minimize odor complaints.

# tsWF331 03/12/2012 4
Error Type Error Mode Details
LED LCD
Check for Foreign material entering the pump or hoses.
Drain Error nd
Check to make sure the wiring harness is connected properly.
Check the water pump terminal .
Check for freezing.
The water level fails to drop below the Reset Water Level
within 30 minutes.

Make sure to check the operating voltage. (An error occurs when
Power Error 2E under or over voltage is supplied.) Check whether a plug recepta-
cle is used. When the connecting wires are too small (extension
cord use), a momentary low voltage may drop up to 10 V
Main PBA fault (sometimes)

PF Momentary Power Failure

AE Check the wire connections and terminal contacts between the sub
Communica- and main PBAs.
tion Error
Check for disconnected wires.
Check whether the sub PCB is short circuited because of moisture.
If the main PCB’s communication circuit is faulty, replace it.

Check whether either the Power switch or a tact switch (any button)
Switch Error E2 is stuck down.
(Main Relay Check whether the service PBA holding screws are fastened too
tight pinching the contacts
Error)
If the main PBA switching IC on/off error has occurred, replace the
main PBA.

SR The “E2” error occurs if the main relay connections are incorrect.
Check the connections. If there is no error in the connections, re-
place the main PBA

Door Error ds
(Before
operation)
Check the door switch and latch alignment .
Failed Lock FL
Check the latch for damage
(Lock Fail)
Check the wiring harness to the latch.
Check the door switch. Replace if faulty.
Check the main PBA door sensing circuit. Replace if faulty.
Unlock Failure LO
Finally verify he operation of the Main PCB
(Unlock
Fail)

# tsWF331 03/12/2012 5
Error Type Error Mode Details

LED LCD
This can be a short or a wire disconnected to the heater circuit. This
Heater Error Hr can also be problem with the tub contacting the heater or if the wa-
ter in the tub is frozen or there is no water. The error is triggered by
(Heater
temperatures above 145C. If the heater has no error, this occurs
Relay) because of a PBA relay malfunction. Check the wiring harness to
the heater.
An Hr error occurs if the steam heater, is faulty, replace it.

Water is supplied continually because the water level detection

Overflow error OE does not work. - Verify the drain is working properly, the water level
1E detection does not work and water is supplied continually. Verify the
water valves shut off fully. Finally check the water level sensor.

tE1 The washing heater temperature sensor in the tub has an error.
Temperature Check the connections for the washing heater temperature sensor
Sensor Error connector.

Check the type of laundry. Check whether it may cause an unbal-

Unbalance dC anced situation.- Educate the consumer in this case, to press
pause, reposition the load or remove a few items. Press start to
Error
continue and complete the wash cycle.

Mems or Har- 8E Check MEMS PCB ,Main PCB & Wire-harness

ness Failure
MEMS sensor error. If the output from the MEMS sensor is over 4.5VDC
(open) or below 0.5VDC (shorted) for 5 seconds this error will occur.

Foaming This occurs when too much foaming is detected. It is also displayed
Detected SUdS while foaming is removed. When the removal is finished, the normal
Sd cycle proceeds. (This is one of the normal operations. It is an error
for preventing non-sensing faults.)
Clutch PE Check the clutch motor Clutch motor error. Occurs when the clutch motor position is not detected.
Motor Error windings and connec- The MICOM will attempt 3 times to determine the motor position. After the
tor. 3rd attempt the error will appear.
Clutch motor error. Occurs when the clutch motor position is not detected.

Clutch assem- PE1 Check the clutch hall Clutch assembly hall sensor error. The drum will shake to try to determine
bly hall sensor sensor and wiring. if the clutch is in the right position. After 15 attempts if the hall sensor is not
error communicating with the MICOM the error will occur.

Check whether the washing machine is level to the floor with respect to the original position of the washing machine prior
to service. Doing this now will reduce the need for a redo call and customer dissatisfaction.
✔ Vibrations can shorten the lifetime of the product.

When installing a washer and dryer on

the first, or second floor, do not exceed
this leg adjustment height for stability.

# tsWF331 03/12/2012 6