A800 Coffee Machine Operating Manual
A800 Coffee Machine Operating Manual
Read the operating instructions and the chapter "For your safety"
before operating the machine.
Keep the Operating Instructions with the machine and pass them
along to the next user if the machine is sold or transferred to a
third party.
The A800 is a powerful and space-saving coffee machine that adapts to your needs perfectly. The A800 will en-
able you to offer high-quality coffee specialties rapidly and individually. Your customers will be impressed.
We hope you enjoy your coffee machine and that it brings you many satisfied customers.
Page 1
Proper use
The A800 is intended for the commercial preparation of drinks in food services, The machine is not suitable:
offices and similar environments. It is designed to process whole coffee beans, • For use out of doors
ground coffee, powder suitable for automatic devices and fresh milk. • for the storage of alcoholic or explosive substances
The A800 is intended for the commercial preparation of drinks in accordance with
these instructions and the technical data. The coffee machine is intended exclu-
sively for operation in interior rooms.
Refrigeration unit (optional) Flavor Station (optional, only for A800 FM)
A refrigeration unit is to be used exclusively to keep milk cool while The Flavor Station is intended exclusively for the automatic convey-
preparing coffee drinks with an A800 coffee machine. ance of syrups and other liquid aromas for the preparation of drinks.
Only use pre-cooled milk (2 - 5 °C or 36 - 41°F). Only use FRANKE The Flavor Station is not designed to pump more viscous fluids such
clean solution. Other cleaning agents may leave residues in the milk as sauces (e.g. chocolate sauce).
system.
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This symbol indicates tips, short-
! Danger threatening danger or grave injury. cuts and additional information.
Milk Milk container is empty or not installed correctly Start button Start preparation
Product
Info
Inactive
Service/Configuration/
Administration
Cold milk
explanation of symbols
Page 7
Explanation of symbols
page 8
Highlighted products cannot be prepared.
The illuminated symbol on the dashboard takes you
to the error message.
Schliessen
Scope of delivery
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uSb stick (4 Gb) 1H329064
The configuration of your coffee machine may differ from that shown
in the instructions. Additional accessories may be obtained directly
from your retailer or from FRAnKe Kaffeemaschinen AG in Aarburg,
Switzerland.
Page 9
The type plate is located to the The type plate for the Su05 is The type plate for the Flavor Sta- The type plate for the cup warmer
right of the grounds container located in the cooling room. tion is located in the interior. is located on the inner side of the
on the right interior wall of the device at the lower left.
machine.
Type key
A800 Coffee machine (fully automatic device) Su05, Su12 Refrigeration unti
A800 FM A800 with FoamMaster (cold and hot milk, cold and 1C1M 1 coffee machine, 1 milk type
hot milk foam) CW Cup warmer
3G number of grinders (max. 3)
AC Payment device
2P number of powder containers (max. 2)
FS Flavor Station
H1 Hot water
S1 Steam wand
S2 Autosteam
S3 Autosteam Pro
lock and
unlocking button
for the front door
Operator panel
Description of machine
Drip tray with drip grid
(permanently attached)
Page 11
Description of machine
Page 12
bean hopper
Powder container
brewing unit
Grounds container
Keys
Milk container
Temperature display
Main switch
Cleaning container
Description of machine
Page 13
Description of machine
Page 14
Refrigeration unit
You can connect the refrigeration unit directly to the A800
to make sure the milk for your coffee beverages stays fresh.
Additional refrigeration units available for the A800:
• SU12/SU12 Twin with 12 l milk container / 2 x 4.5 l
milk containers for connecting 2 coffee machines
• UT12/UT12 Twin under-counter refrigeration unit with
12 l milk container/2 x 4.5 l milk containers for con-
necting 2 coffee machines Cup warmer (optional)
• SU05 with 5 l milk container
• UC05 base refrigeration unit with 5 l milk container To enjoy coffee at its best, you need pre-
• KE200 with 4 l milk container heated cups. The cup warmer fits perfectly on
• Chill & Cup with 5 l milk container and cup warmer your A800.
Scroll forwards/backwards.
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To finish energy saver mode,
4 tap on the operating interface.
To select an option, tap on the For scrolling, press the arrow Switch to Maintenance level. Select Standby button and
Description of machine
respective field. keys on the right-hand and left- confirm.
hand sides of the screen.
Page 15
Description of machine
Page 16
Cash Register Quick Select Custom mode Inspire Me
(optional with Credit Mode) (Quick Select)
non-self-service Self-service Self-service Self-service
Cash Register is the operating mode The Quick Select operating mode is the The Custom Mode mode is the single- The Inspire Me operating mode is par-
for non-self-service utilization. standard setting for self-service. cup setting for the self-service sector. ticularly suitable for self-service.
While your coffee machine is preparing Once your customer has selected a Once your customer has selected a It inspires your customers to find the
a product, you can already add ad- drink, he can adapt it in the second drink, he can adapt it in the second perfect drink for themselves.
ditional orders. step if product options are activated. step if product options are activated.
Structure of the operating interface: Structure of the operating interface: Structure of the operating interface: Structure of the operating interface:
• level 1: Product selection, up to • level 1: Product selection, up to 5 • level 1: Product selection, up to 5 • level 1: up to 6 menu cards with
5 pages Column with the possible pages pages prefiltered selection
options, the production status and • level 2: Drink Selection status, • level 2: Drink Selection status; 6, • level 2: up to 5 pages per menu
the waiting list 6, 12 or 20 product buttons per 12 or 20 product buttons; card
• level 2: 4, 9 or 16 product buttons page, select product options, start select product options, start prepa- • level 3: 6 or 12 product buttons
per page preparation (if activated) ration (if activated) per page
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The suitable operation mode is
Quick Select - product selection dependent on the utilization of
your coffee machine, your prod-
uct range and the preferences of
your customers.
Your Service technician will be
happy to help you set the appro-
priate operating mode.
Product selection
• In the Drink Selection status, you cannot add any drink options with the Credit Mode con-
Macchiato Caramel Macchiato Vanilla Milk coffee Vanilla
i figuration.
• You can activate Credit Mode in the My Settings menu under 1 Set Machine, 1.5 Payment.
Description of machine
5.50 CHF 5.50 CHF 4.50 CHF
Mains connection
Hourly capacity A800 2-step A800 FM
cable order number
Cups/h (double dispensing)
Electrical connection EU 380 – 415 V/50 –60 Hz 3L N PE 6.7 kW – 7.9 kW 1T310484
Espresso 160 160
(see type plate) 220 – 240 V/50 –60 Hz 1L N PE 2.6 kW – 3.0 kW 1T311777
Café crème 130 130 220 – 240 V/50 –60 Hz 1L N PE 4.4 kW – 5.2 kW 10300537
Americano / Long Black 130 130 220 – 240 V/50 –60 Hz 3L PE 5.6 kW – 7.9 kW 1H327909
Brewed coffee 130 130 USA 220 – 240 V/ 60 Hz 2L PE 4.5 kW – 6.3 kW 1T310650
Cappuccino - 160 JP 200 - 220 V / 50 –60 Hz 2L PE 4.5 - 6.3 kW 10300537
Latte macchiato - 130 200 - 220 V / 50 –60 Hz 3L PE 6.8 - 9.6 kW 10300817
Hot chocolate 140 140 China 380 V/ 50 Hz 3L N PE 6.7 kW 1T310484
≥ 200
190
730
540
80 - 185
145
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The dimensions are specified in mm.
Prepare a stable, ergonomic surface (min. load capacity: 150 kg or
330.7 lb). The operator panel should be at eye level.
Minimum clearances:
• To the rear wall: 50 mm
• upwards: 200 mm (filling and removal of coffee bean hopper)
Adjustable feet (optional) can be used to compensate for unevenness
or height differences.
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Your service technician will put your coffee machine in operation for
the first time and show you how to operate it.
later recommissioning will also be made by your service technician.
! Warning
Risk of injury, eye injury and damage to the machine
If objects find their way into the bean hopper or grinder, splinters
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may be ejected, leading to injuries or damage to the machine. Fill the bean hopper with coffee beans.
Fill the powder container with powder
• never put any objects in the coffee bean hopper or grinder.
suitable for automatic coffee makers.
01 02 03 04 05
4 4 4 4
lift bean hopper lid. Add coffee beans. lift powder container lid. Fill with powder suitable for Attach lid.
Attach lid. automatic coffee makers.
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For notes on cleaning the bean
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If needed, the grind coarseness
4 hopper, see Chapter "Care of
the A800", p. Cleaning the bean
can be set in stages for each
grinder.
4
Remove bean hopper upwards. hopper and powder container, Set the grind coarseness with
Pull the locking slide towards
empty, clean and dry the bean p. 36. the grinder adjustment wrench.
the front up to the stop.
hopper.
04 05
Note
Impairment of function
If the bean hopper and powder container are not locked correctly,
this may impair both the function of the coffee machine and the prod-
4 4 uct quality.
+2 => very coarse Attach the bean hopper. • Push the locking slide all the way in.
0 => normal Push the locking slide all the way in.
-2 => very fine
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Note ! Caution
Soiling Cutting injuries/crushing
Powder may escape. The powder container's con-
veyor mechanism can cause For notes on cleaning, see
• Always transport the pow-
der container in an upright 4 cuts or crushing injuries. Chapter Care of the A800,
position and closed. • exercise care when cleaning p. 32.
Pull the locking slide towards Remove the powder container
the powder container.
the front up to the stop. upwards.
empty the powder container.
03
Note
Impairment of function
If the bean hopper and powder container are not locked correctly,
this may impair both the function of the coffee machine and the
4 product quality.
• Push the locking slide all the way in.
Attach the powder container. Push
the locking slide all the way in.
4 4
grounds container at least
Open the door and remove the The message Door open empty, clean and dry the Insert the grounds container
once daily.
grounds container. appears on the operating grounds container. and close the door.
interface.
Note
Drink quality
Incorrect handling of milk can lead to quality problems.
• Only clean containers should be filled with milk.
4 4
• Only use pre-cooled milk (2 - 5 °C or 36 - 41 °F). Open the door and switch on The current cooling chamber Remove the milk container.
• Only touch the intake hose, the inside of the milk container and the FoamMaster. temperature is displayed.
the milk lid after sanitizing your hands, or wear disposable gloves.
• Place the container lid with the suction hose only on a surface
that is clean.
04 05 06 07
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For notes on cleaning the milk
4 4 4 4 system, see Chapter Care of
the A800, p. 32.
Remove the milk container lid. Attach the milk container lid. Slide the milk container all the Close the door.
Fill the milk container with way in.
cooled milk.
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The milk system is prepared semi-automatically after a cleaning or a filling procedure.
Please observe the instructions in the error event messages.
Page 25
04 05 06
! Caution
Health risks due to spoiled milk
Milk residue could build up in the device as the result of insufficient
cleaning. This residue could clog outlets or make its way into the
products. 4 4 4
• Clean the refrigeration unit and the milk system at least once a Clean the milk container and Insert the milk container. Switch off the refrigeration unit
day using the automatic cleaning program. Follow the instructions the refrigeration unit. if no longer required.
on how to clean the milk system. After switching off, do not close
the refrigeration unit door all
the way, but leave it slightly
open in order to prevent the
formation of odors.
01 02
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
4 • Do not touch the area under the outlets. 4
• In case of scalding or burns, immediately cool the affected area
Place the appropriate cup or and consult a doctor depending on the severity of the injury. Select product.
glass under the outlet.
03 04 05 06
4 4 4 4
The Drink Selection product Start preparation with the The outlet lowers. Product selection appears when
preview appears. green button. Preparation begins. the drink is ready.
Select product options.
Preparing drinks
Page 27
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When you prepare several products one after the other, be sure to observe the following:
• Have sufficient glasses or cups ready to use.
• You can continuously add new products to the waiting list during the preparation.
• You can select and clear products from the waiting list.
01 02 03
! Warning
Risk of scalding or burning!
The dispensers and drinks are hot.
04 05 06 07
4 4 4 4
Add more products to the Start preparation of each of the The outlet lowers. Product selection appears.
waiting list as needed. products in the waiting list by next preparation begins. All products are ready.
pressing the green button.
04 05 06 07 08
4 4 4 4 4
Select product. The Drink Selection product Start preparation with the The outlet lowers. Menu cards appear.
preview appears. green button. Preparation begins. The drink is ready.
Select product options.
Preparing drinks
Page 29
Preparing drinks
Page 30
example: Quick Select
02 03 04
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01
You have selected a drink with
decaffeinated coffee.
• Soluble instant coffee Place an appropriate cup or Press the Decaffeinated The Decaffeinated coffee selec- Message: Open powder lid and
made from dried coffee glass under the outlet. coffee selection key. tion key lights. add decaffeinated coffee.
extract cannot be used.
05 06 07
! Warning You have selected a drink with
decaffeinated coffee.
Risk of scalding or burning!
The dispensers and drinks are hot. 4
Please open powder lid and add
decaffeinated coffee.
08 09
4 4
The outlet lowers. Product overview appears.
Preparation begins. Product is ready.
i Warning
!
Risk of scalding or burning!
The dispensers and drinks are hot.
Autosteam is suitable for the
manual heating and foaming
• Do not touch the area under the outlets.
• In case of scalding or burns, immediately cool the affected area
4
of milk and for the heating of
Hold a suitable container under and consult a doctor depending on the severity of the injury. Select the steam dispenser.
other drinks.
the steam outlet. The steam output starts immediately.
03 04 05
4 4
The drink has reached the speci- After each use:
i fied temperature.
The drinks overview appears.
• Wipe the steam outlet with
a damp cloth.
• Start the steam dispenser
Depending on the model of the briefly to clean the nozzle.
steam wand, the steam dispenser
is automatically ended when your
drink has reached the specified
temperature (Autosteam/Au-
tosteam Pro) or the steam dispens-
er cycle has ended (steam wand).
Preparing drinks
Page 31
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Your responsibility for the perfect coffee experience. accessories required:
The perfect coffee experience depends on a perfectly cleaned coffee ma- • cleaning tablets
chine. Increase the quality of your products! • Microfiber cloth
Clean your coffee machine at least once a day and more frequently if
• Brush set
necessary.
• cleaning container
Follow the 5-step method for all removable parts.
• clean solution
Remove coarse dirt with a 4 Soak the parts in water with4 Wash the parts. 4 Rinse the parts thoroughly. 4 Dry the parts.
brush or paint brush. a mild detergent. Clean the
milk hose inside with the
brush.
Daily Clean the interior, the inside of the door and the door seal in the refrigeration See p. 37
Clean the milk hose and suction filter of the milk container See p. 37
Every six months or every 40,000 pro- Maintenance by service technician Contact a service technician
i Warning
Data transfer and indi- ! ERROR LOG files
Wipe Protection
Switch to Maintenance select Cleaning and main- • Do not touch the outlets select Clean Coffee Ma-
level. Authenticate with the tenance. or the area beneath chine or Clean Flavor Sta-
PIN code if necessary. them. tion and confirm.
04 05
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01 02 01 02
03 04 03 04
Fill container to approx. 5 cm Select Autosteam/Steam. empty the container. Select Autosteam/Steam. empty the container
with cold water and 30 ml of The steam wand is being cleaned. Fill the container with cold water The steam wand is being rinsed. Wipe the steam wand with a cloth.
Page 34
Place under the steam wand for
approx. 1 minute.
i My settings
03
! Warning ERROR LOG files
Wipe Protection
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ERROR LOG files
My settings Clean Coffee Machine My settings
Data transfer and individualiza- Clean Flavor Station Data transfer and individualiza-
tion tion
Rinse Coffee Machine
Cleaning and maintenance
Cleaning and maintenance You cannot cancel the Prepare milk system
Wipe Protection 4
Switch to Maintenance level. select Cleaning and mainte- 20 seconds. select Wipe Protection. Clean the monitor screen.
nance. The operating interface is Maintenance level appears.
locked for 20 seconds.
04 05 06 07 ! caution
Cutting injuries/crushing
The powder container's con-
veyor mechanism can cause
4 4 4 4 cuts or crushing injuries.
• Exercise care when
Rub out the bean hopper Attach the bean hopper. Lift the powder container Clean the powder container cleaning the powder
with a dry cloth. up. with a cloth. Use detergent container.
Empty the powder con- if necessary. Rub out the
tainer. powder container with a dry
cloth.
08 09 10 11
note
Impairment of function
If the bean hopper and pow-
4 4 4
der container are not locked
correctly, this may impair both
Clean the powder chute Attach the powder con- the function of the coffee ma-
Push the locking slide all the Close the door.
with a brush. tainer. chine and the product quality.
way in.
• Push the locking slide all
Page 36
4 4 4 4
Open the door. Release the brewing unit Remove the brewing unit. Clean the brewing unit. Insert the brewing unit.
lock in counterclockwise
direction.
06
4
Lock the brewing unit in
clockwise direction.
Introduction to programming
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• All programming menu items are shown on the following pages. Some of these menu items may not be
featured on your A800, depending on the configuration.
• Default PIn codes are assigned from the factory:
Owner specialist Operator
Default pin 1111 2222 7777
My pin
• The PIn codes for key (secured) products and On/Off Machine can be viewed and changed with the owner
role in the My Settings/Access rights menu.
01 02 03
My settings
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1.1 Language p. 40
3.2 Date/Time
p. 44 6.2 Owner
Additional information on
1.3 Selection buttons drink configuration, p. 43. 3.4 Timer 2 6.4 Operator
1.7 Temperatures p. 42
3.6 Timer 4 6.7 On/Off Machine
1.11 Flavor
1.12 Payment
Error/Event log
Wipe Protection
Configuring
Page 40
1 Set Machine
My settings
1 Set Machine
Operation Mode • Quick Select • For the Self-service usage scenario, a selection can
• Inspire Me be made between Quick Select and Inspire Me
• Cash Register • The only operating mode available in the non-self-
service usage scenario is Cash Register
Products per page • Cash Register: 4, 9, 16 • Number of products displayed simultaneously
• Quick Select/Inspire • Default: 16 or 12
Me: 6, 12, 20
Adapt drinks Yes/No • Possibility for self-service customers to modify the
selected drink in accordance with the allocation of
the selection buttons
• Default: No
Custom images Yes/No • Permit customer-specific images
• Default: No
Options: Yes/No
Display the cancel button
Page 41
Configuring
Configuring
Page 43
1
Select variation
Cold cappuccino
Test
4
Select product
5
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General Coffee ... Confirm • You can save each product in three user-specific variations. The
variation
original cannot be changed.
2 Brewing quantity 6
Select area Preparing the test • Only parameters that are relevant for the product are displayed.
Water quantity product • The percentage specifications are always based on the preset
Grind quantity
value.
7 • Tips for configuring the parameters can be found in the "Help with
Grinder 1
Setting the problems concerning product quality," chapter, p. 55.
parameters
Grinder 2
3
Button Back Save
Save
Determining the price (only available when payment is activated) General Determining PLU, prices and tokens; select the Free option 7
Adjusting the water quantity, grinders, pre-brewing and pressure
Coffee Adapting the parameters 2, 7
amounts
Adjusting the milk quantity Milk Adjusting the milk quantity by percentages 2, 7
Adjusting the foam quantity Milk foam Adjusting the foam quantity by percentages 2, 7
Adjusting the water quantity of 1 and 2, powder quantity of 1 and 2 by percen-
Changing the powder options Powder 2, 7
tages
Adding/deleting syrups Flavor Adjusting the syrup quantity of the various flavors by percentages 2, 7
Preparing the test product Test Use Test to prepare the selected product using the modified settings 6
Assigning drink variation that is to be prepared with this product selec-
Select the variation, then confirm with the checkmark 1, 5
tion
Saving drink settings Save Use Save to save the drink configuration 3
Page 44
Configuring
Configuring
Page 45
6 Access rights
Page 46
Configuring
Overview
i Functions
You can load and view your own image objects in the Individualization
and data transfer menu. In addition, you can save your settings.
• All of the menu items of the Individualization and data transfer menu are depicted on
the following pages. use either the Franke images that are available or your own images
• The PIn code for the Individualization and data transfer menu is identical with the PIn for drinks, screen savers or as advertising images.
code for the Settings menu. The factory-set PIn code is 0000. We recommend that Configure the behavior of the various operating modes or of the
you note the PIn code for the Individualization and data transfer menu here: screen savers.
01 02
My settings
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2.4 My Screen Saver
2.6 Menu Cards • With 4 set default values, selected parameters can be reset to the
preset values.
2.7 Advertising images • 5 Import FPC becomes usable when a USB stick with a valid Franke
product catalog is connected.
2.8 My Advertising Images
• 7 Eject USB stick logs off connected USB sticks. If a USB stick is be-
ing used, the menu item will appear in green, otherwise it appears in
2.9 Sort quick select
orange.
2.10 Sort cash register
i Drive
QML files
You must maintain a specific directory structure so that the A800 can
recognize your images without difficulty. rc
Create the folder structure one time, save it and it will be quickly available.
Page 50
screensavers
2.2 Image carousel Adapt menu My screen saver Change time Preview
back Save
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Desired action Menu item Information / Instruction
2.1 - 2.6
using images Tap the image that you wish to use in the lower area and drag it to the top.
Make sure that the image
carousel and the screen
2.1 - 2.6
Viewing selection Select Preview to check your selection.
Page 52
2.2 Image carousel Adapt menu My Product Images Change time Select
Preview
image
Remove image
2.3 Screen saver
load images using Drag & Drop 2 to 20
2.2 Image carrousel
2.4 My screen saver
2.3 Screen saver
2.5 Video screen saver
2.4 My screen saver
2.6 Menu cards
2.5 Video screen saver Café Crème espresso Café latte espresso macchiato
2.7 Advertising images
2.6 Menu cards
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2.11 My Product Images 2.10 Sort cash register
Cappuccino Milk Foam Milk berry
2.11 My Product Images
• The images can be activated through the menu item My Settings >
Set Machine > Operation Mode.
• Products to which no image has been assigned will be displayed
without an image.
• You can either use the Franke images or your own, but you cannot
mix the two types with one another.
Decommissioning
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4 4 For a temporary decommissioning of up to 3 weeks –
continue with Step 04.
empty the bean hopper and Carry out automatic cleaning Clean the coffee bean hopper For a longer or a permanent decommissioning – see
powder container. of the coffee machine. You will and powder container. notes on the next page.
empty the milk container. find help for this in the chapter Clean the milk container and
"Care of the A800". the milk tube.
4 4
Call up energy saver mode and Switch off the add-on units Turn off the water supply and
disconnect the machine from and disconnect them from the empty the water tank if there
the power supply. power supply. is one.
Disposal
Disposing of consumable materials
• Beans, powder and coffee grounds can be composted.
• The information enclosed with the detergent applies for the disposal of unused cleaning
tablets, clean solution and descaler.
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The A800 coffee machine is in compliance with the European Direc-
tive 2012/19/EU regarding waste electrical and electronic equip-
Page 56
Schliessen Schliessen
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If the entire system is affected by an error, error messages will appear
automatically.
The machine must be restarted in the event of serious errors. Color code for error messages
To restart the machine, switch it off with the main switch, then
switch it on again after one minute. Temporary interruption System has limited
functionality.
Check the power supply if the machine fails to start.
Contact your service technician if the machine cannot be started or if
you are unable to rectify the error. System still fully functional. Some or all resources are
locked.
Troubleshooting
Page 58
Index
Page 61
Machine error . . . . . . . . . . . . . . . . . . 56
Product quality . . . . . . . . . . . . . . . . . 56
Type key . . . . . . . . . . . . . . . . . . . . . . . . . 10
Type plate . . . . . . . . . . . . . . . . . . . . . . . 10
U
USB stick . . . . . . . . . . . . . . . . . . . . . . . 49
Eject . . . . . . . . . . . . . . . . . . . . . . . . . 48
V
Video screen saver . . . . . . . . . . . . . . 47, 48
W
Water tank . . . . . . . . . . . . . . . . . . . 12, 13
Filling . . . . . . . . . . . . . . . . . . . . . . . 23
Wipe protection . . . . . . . . . . . . . . . . . . . 34
Franke-Strasse 9
4663 Aarburg
Switzerland
Phone +41 62 787 31 31
[Link]