OSS/BSS

OSS/BSS

Introduction • Stand-alone end-to-end solutions, focusing on integration

of best-of-breed OSS products and systems to provide
In order to support the demand for new multimedia comprehensive management solutions across one or
applications, service providers must be prepared to all of the Fulfillment, Assurance, and Billing domains.
provision and activate features on the fly, add • Stand alone solutions around individual
bandwidth, bill for content, track customer usage, component/application (such as performance management,
monitor service performance, and ensure revenue service activation) to be integrated in an existing OSS system.
capture. In such an environment, having a partner These solutions are provided around both Alcatel-Lucent
who is a leader in driving next-generation OSS products as well products from our broad set of strategic
transformation, and who understands the underlying partners.
technologies to support on-demand services is critical • Pre-integrated solutions to automate and improve a coherent
to success. With a comprehensive portfolio of multi- domain of OSS or BSS process in support of Alcatel-Lucent
vendor services and range of expertise, Alcatel-Lucent network offers across service fulfillment (including order
can be this partner, helping our customers take a management, inventory management, service activation,
pre-integrated into one solution), service and revenue
project from concept to reality, beginning with a
assurance including service quality monitoring, rating, billing,
comprehensive needs assessment, through design, and customer care.
development, and solution verification of service-ready
processes and systems for operations and business Alcatel-Lucent's OSS/BSS service offers are based around
support functions. Telemanagement Forum TMF NGOSS frameworks
and principles, and progressive software techniques, derived
Alcatel-Lucent's approach to OSS/BSS services falls from active participation and leadership in TMF for many years.
under two broad areas: Our PS methodology considers strategic and practical issues
1. Strategic consulting, termed Service-Oriented Operations necessary to establish effective processes, teams, and systems
(SOO), helps customers define a Future Method of essential to delivering successful OSS/BSS transformations.
Operation (FMO) for their next generation operations This is summarized in the diagram below:
environment, based on key business objectives and
assessment of current operations to create a detailed SP’s Opportunities for Operations Transformation
transformation blueprint. Closely aligned with the TMF Planning: Migration to Next Gen. IP-based network and services gives Service
initiatives in Quantitative benchmarking and taking into Providers an opportunity to adopt a phased service oriented approach to reforming
consideration the people, processes, platforms and metrics and re-architecting the operations environment.
aspects of defining a FMO, SOO helps providers realize best- Execution: Alcatel-Lucent can help SP’s to plan and execute a highly structured
business results-driven Service management transformation
in-class operations. Some specific consulting services we offer
are; Operations Assessment Report, Transformation Business
Service Oriented OSS and Network OSS Partnerships,
Cases and Operations Roadmaps. Operations Transformation Product Offerings
Pre-Integrated Solutions
2. The OSS/BSS Transformation (OSS-T) solution leverages Strategic Consultancy
and System Integration
Fulfillment, Assurance
Engagements and Billing IP for Service
our highly skilled team of System Integration Consultants Engagements Providers and Enterprises
to help customers create and execute a FMO plan to migrate
to New Generation Operations System and Software
(NGOSS) environments whilst maintaining operational and
business continuity through the transition. Given our active Strategic Operations System Service Automated,
partnerships for every domain and sub-domain of the Requirements Process Design/ Oriented Flexible OSS
Logic Information Components
Telemanagement Forum Telecom Operations Model (TOM) Model
mapping, our broad expertise with best-in-class software from
leading companies, including ours, we are able to deliver
superior results to our customers combining best-of-breed Security Tech, Neutral OSS/BSS ICT
product knowledge with network expertise and systems X.805 Architecture Tools Tools
integration discipline. The scope of delivery activates the
following, depending on the customer's requirements:
Operations eTOM SID XML, J2EE MTOSI, 814
Benchmarks web services

02
Alcatel-Lucent's OSS/BSS solutions cover a complete array However, as outlined earlier, we provide a full set of professional
of operational processes including: services including strategic consulting, system design,
• Service fulfillment, including inventory management customization, integration, project management and operations
support, to deliver turnkey integrated OSS/BSS solutions, using
• Service assurance
our own and partner solutions tailored to your business-specific
• Customer care and billing requirements. Our approach to supporting the complete life
As described by the electronic Telecom Operations Map cycle associated OSS/BSS transformation is outlined below:
(eTOM) from the TMF, the following horizontal functions are
covered: Business Process
Technical Support Consulting
• Customer relationship management and Maintenance PMO-FMO Analysis
ct Assessm
Impa en
• Service management and operations Continuing Engineering Business ta
nd
Feasability Assessment
and Optimization Analysis
• Resource management and operations

An essment
aly
As
ge
Managed OSS/BSS
• Supplier/partner relationship management

and M tain
Operations (IMO)

si s
s
ana
Services
Road Mapping

Main
Our technology domain-specific OSS/BSS solutions are based
Professional
on the pre-integration of our strategic partners' applications as Integration and
Services
Detailed Operations
Transformation
Deployment
well as our own OSS components in some key areas (service Blueprint

assurance, service quality monitoring, billing mediation, IP

Im

gng
OSS/BSS Infrastructure
Data Management em in

pl
address management, and authentication). nn i Readiness Assessment
en
tati Pla Des

n
on an d

io
t
The graphic below summarizes Alcatel-Lucent's strategic Operational
cu
Readiness Testing xe
dE
OSS/BSS Infrastructure
partnerships (per building block) with leading software Planning an Solution Engineering
Project OSS/BSS Software
vendors to support pre-integrated solutions for the triple Management Integration

play technology domain.

OPERATIONS
OSS/BSS Solutions: Definition and Deliverables
BSS
Alcatel-Lucent's OSS/BSS delivery scope includes two levels
Customer
Management Customer Care depending on the customer's requirements:
• Stand alone solutions – Individual component/application
(such as performance management, service activation) to
be integrated in an existing OSS system as well as end-to-end
Security Management

Service OSS /BSS solutions.

Management
Fulfillment Assurance Billing • Pre-integrated solution to automate and improve a coherent
domain of OSS or BSS process: service fulfillment (including
order management, inventory management, service activation,
Resource pre-integrated into one solution), service quality monitoring,
Inventory Rating
Management
(Network
rating/billing/customer care for Alcatel-Lucent's network offers.
Applications)
• Overall solution consisting of several pre-integrated solutions
for overlay and green field deployments.
Collection
Supplier/
Partner
Management

OSS BSS

03
The scope of Alcatel-Lucent's OSS/BSS solutions are • Problem management: Processing of trouble tickets.
summarized in the graphics below. Vendor(s) and product name(s): BMC (Remedy) –

GIS - Based
Inventory

nt
geme
Law Service DSL and VoIP
Billing Enforcement Service

Mana
Activation
Support Provisioning

e
esourc
Convergent Mobile Inventory
Rat

Business
Charging Service / Service
ing

Int
Intelligence
Fra

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Mediatio

ork R
Collection Activation Fulfillment
a

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Ma

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Pric

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Pla
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Reve S eer
Fulf er
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Assu g ill En
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Bil

agement
Real Time Chargin
g Order Man

Perform
Cus ag
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to

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Man ult
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Sub
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Ev
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Contact Traffic Mgt.

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Security
Trou

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Center and Service Assurance

Management Monitoring
Customer Performance Service
Care Management Assurance

Mobile
Performance Problem
Management Management

Alcatel-Lucent's OSS/BSS applications and solutions include Alcatel 8935.

the following:
• Voice traffic management: Traffic monitoring for PSTN
Service Assurance and VoIP networks. Vendor and product name: Alcatel 8920,
VitalSuite Network Traffic Management.
This solution provides service assurance for integrated,
• Service troubleshooting:
multi-vendor, multi-layer networks. Solution to remotely assist customer service representatives
Key capabilities include: troubleshoot customer problems. Vendor and product name:
Alcatel 8940 Service troubleshooting, VitalSuite Application
• Fault management:
Performance Management.
End-to-end alarm management (collection, correlation and
processing), service impact analysis providing an integrated • Security:
service view. Vendor(s) and product name(s): Alcatel 8950 Real-time monitoring and correlation of security
Service Assurance; IBM/Tivoli – Netcool product suite, [Link](s) and product name(s): IBM/Tivoli –
VitalSuite Network Fault Management and Integrated Neusecure; Alcatel Safer, VitalSuite AAA.
Service Assurance.
• Performance management wireline:
Performance management and reporting, wireline networks.
Vendor and product name: IBM/Tivoli- proviso Product suite,
VitalSuite Network Performance Management.
• Quality and service management:
Correlation of events, usage and performance data for
quality monitoring as perceived by end-users and service
management. Vendor and product name: Alcatel 8920
Service Quality Management, VitalSuite Services Management.

04
 Network Integrated Services
Customer Care and Billing
Fault Service Management
Management Assurance This solution provides a full range of customer care
and billing capabilities including:
• Billing collection:
Network Network
Traffic Performance Collection of billing records for voice and xPlay networks.
Management Management Vendor and product name(s): Alcatel 8965 C3S.

Services
VitalSuite® Application
• Billing and Customer Care:
Integration of billing, customer care management, rating
Activation Performance and invoicing systems. Vendor and product name(s): Alcatel
Management Management
convergent billing powered by LHS – BSCS 6.
• Contact center:
IP Address Authentication VitalD®
Management VitalSuiteAAA® Common Login
Integration of contact center applications. Vendor and
VitalQIP® product name(s): Genesys Suite 7.

Intuitive Secure Flexible Data Advanced Software

Web UI Portal APIs Collectors Reporting Toolkits OSS/BSS Design, Integration, Implementation
MT-OSI IPv6 Open Integration SOAP XML and Customization Methodology
Layer
Interoperability or pre-integration between Alcatel-Lucent
Elements EMSs Systems Probes
network equipments and OSS applications creates major
value for customers. As a result, Alcatel-Lucent ensures
Service Fullfillment that its network management systems and OSS systems
inter-work with the OSS applications provided by our
This solution provides automated flow-through of all
strategic partners.
information required for service provisioning, from order
intake to network activation. Alcatel-Lucent performs a coherent implementation,
integration, configuration and customization of all software
Key capabilities include:
packages previously selected in the architecture and design
• Service fulfillment: practice for supporting the new processes of operations.
End-to-end service fulfillment from order management
to service activation. Vendor and product name(s): Alcatel Consulting
8950 Service fulfillment powered by Cramer 6, Axiom
AXiOSS Product Suite, VitalQIP IP Address Management Alcatel-Lucent works with the service provider to collect
and analyze the operations, business processes and OSS/BSS
• Inventory:
Physical, logical, and service inventory [Link] applications of the Present Mode of Operation (PMO) to
and product name(s): Cramer, Cramer 6 determine what changes are required to achieve a stable
and efficient operation after transformation (Future Mode
• Activation:
of Operation – FMO), including cost savings and ability to
Service activation. Vendor(s) and product name(s): Alcatel
extend revenues.
8950 Service Fulfillment powered by Cramer 6; Syndesis,
Netprovision; Axiom AXiOSS Suite, VitalSuite Service The CMO analysis report contains the following:
Activation Manager • Current processes map and assessment
• Current OSS/BSS map and assessment

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• Comments and analysis of industry best practice, in context of Solution Integration and Tests
generic target OSS/BSS architecture defined by Alcatel-Lucent
The Solution Integration and Tests service implements solution
• Definition of target OSS/BSS architecture testing for all network design and deployment projects,
• Assessment of current evolution plans and a collection of including the following:
problems, issues and expectations found in the above analysis, • Procurement and deployment of test equipment
mapped to business processes, applications and domains in in a development lab
order to verify in the next phase that they are solved or
explained by the target architecture. • Authorizing test strategy, requirements and plans
• Managing test procedures and other vendor supplies
Process and Functional Requirements and services
The Process and Functional Requirements service takes as • Authorizing operational readiness tests
input the consulting service, and subsequently launches and • Participating in the end-to-end user acceptance tests,
coordinates activities (the operational and business processes, with the customer as the prime integrator
OSS/BSS, Staff organization and migration) to deliver coherent
• Trials of test measurement equipment
and consistent documentation and roadmaps.
• Support in determining compliance of end-user equipment
Design and Architecture or other vendor equipment with network design
Alcatel-Lucent uses the results from the Process and Functional
Requirements to select the necessary IT/OSS/BSS components Migration
and the service provider's required preparation for adapting the
existing components, while supporting the target processes. To Migration of all end customers - residential, business and
obtain a high-level design of the service provider's IT/OSS/BSS wholesale – includes both the physical migration from the
applications, the impact of the tool chain supporting the main existing network to the new network, and the service migration
end-to-end operation processes has to be assessed based on the from existing to new OSS/BSS platforms and processes. Alcatel
assurance, fulfillment, billing, operation support and readiness is responsible for building:
process. • The network and OSS/BSS together with the physical
migration, including all engineering and installation
Based on this assessment and Alcatel-Lucent's experience
specifications, as well as test plans and reports
in operating complex networks and integration of OSS/BSS
systems, new solutions or applications/tools and/or adaptations • Services development and delivery for network, OSS/BSS
to customer OSS are provided to automate and improve and operations
their processes. A view of the range of services that Alcatel-Lucent brings
to our customers is summarized in table 1.
OSS/BSS Customization
Alcatel-Lucent performs a coherent customization,
configuration, installation and integration of software packages
Main Customer Benefits
previously selected in the architecture and design practice for A next-generation network demands a network integrator
supporting the new processes of operations. Alcatel-Lucent also and trusted advisor like Alcatel-Lucent who has decades of
delivers a report on the evolution and the target objectives for experience helping service providers around the globe to create,
the OSS/BSS stream. implement, and manage network, service, and end-user
management solutions. Alcatel-Lucent's OSS/BSS solutions
support service providers in improving their customer
service,
time-to-market and the flexibility of their service offering in
a highly competitive environment. The solution is designed
to let you anticipate evolution in technology and
the marketplace.
The main benefits of Alcatel-Lucent's OSS/BSS solutions • Reduce risks and implementation delays with
and services are: pre-integration:
Alcatel-Lucent's customers have the reassurance of knowing
• Deliver a revenue ready solution to grow your
that their network deployments will be managed efficiently
customer base:
and optimally, ensuring protection of their NGN investments
Alcatel-Lucent is ready to mobilize experts to deliver an
and services revenues from day one of network rollout.
integrated solution designed to support: rapid provisioning
of next-generation applications; dynamic management of • Create a superior customer experience and reduce churn:
network capacity; real time monitoring of network/service Reduce the cost of customer interaction, reduce churn, and
performance; generation of business intelligence from usage dramatically improve satisfaction. Alcatel-Lucent designs the
data; and enhanced revenue capture through automated processes and systems to measure and manage the Quality of
rating and billing. Service (QoS) for IP-based subscriber services to ensure
Service Level Agreement (SLA) compliance.
• Automate business processes when it makes sense
and optimize operational and capital expenses:
Alcatel-Lucent delivers impressive results by adapting
existing OSS to support IP-based networks and streamline
operations to more efficiently support legacy networks. By
emphasizing up-front planning, explicitly tying migration
plans to KBOs, and developing a detailed IMO plan,
customers are protected from cost-overrun and revenue
loss risks in their migration to FMO.

Table 1 OSS/ BSS Integration Services Cover the Entire Life Cycle

Continuing Engineering Integrated Solution

Requirements
and Optimization Services Planning Services
Systems Studies Implementation Planning
Operational Analysis Architecture
Optimization and Tuning Requirements Definition
Operations and Security Phsyical Architecture
Audits Support Analysis Functional Architecture
Periodic Check-Ups Specification Documents
Disaster Preparedness
Project and Vendor Operational Flows
Management Services Systems Integration
Revenue Recovery
Planning Multivendor Integration
Implementation Design
Documentation
Scope Management
Deployment and Custom Software
Configuration Services Development Services
Software and Systems Requirements Definition
Development
Installation Testing and Specification Documents
Network Connectivity Additional Functionality
for Existing Software
Network Element Connectivity
Customized Interfaces
Desktop Configuration
Service Readiness and Reporting
Data Migration
Operational Flow-Thru
Provisioning Test Plan Development
Software Adaptations for
Staging Test Environment Definition and Construction
Systems Integration and/ or
Validation Testing and Results Reporting Multivendor Integration
Test and Turn Up
Operations, Methods and Procedures Testing Security Management
 [Link]
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