E

(1)
RISK IDENTIFICATION (INHERENT

NO. Unit PROCESS WITHIN PROCESS OBJECTIVE /

UNIT VALUE PROPOSITION

Identify Business/Process Add value and increase revenue

1

Business Innovation

viability through deployment of

transformation initiatives

Introduce new business - Add value and increase revenue

2

Business Innovation

Convenience Pay through deployment of

transformation initiatives

Introduce new business - Add value and increase revenue

3

Business Innovation

Automated Vending through deployment of

transformation initiatives
 Business Innovation
Business Innovation

Introduce new business - Add value and increase revenue

4

Business Innovation

Unergy through deployment of

transformation initiatives

Introduce new business - Add value and increase revenue

5

Business Innovation

Esports through deployment of

transformation initiatives

Project team identification Retain the right competencies to

6

Business Innovation

and assignment support various projects

 Contractual agreement with Ensure that chosen
7

Business Innovation
suppliers/partners suppliers/partners are competent,
reliable and have proven track
record

Business Innovation

Establishment of policies and Standardised approach for carrying

8

Business Innovation

procedures out operational activities

Digitisation of processes and Efficient process flows and improved

9

Business Innovation

systems collaboration

Data Driven Decisions Strategic decisions based data

10

Business Innovation

mining

Professional development Ensure the competency of resources

11

Business Innovation Business Innovation

and continuous training are relevant to changing

environment
12

Contract structure to Minimise/mitigate risks realisiation

derisk/facilitate the seamless from contracted resources
rollout of the value
propositions
 Capital Projects Capital Projects
The developemnt of new To provide customers with new,
1

service station and upgrade innovative and state of the art

to existing on network experience when they visit

Complete and thorough To gather information and

2

Design Brief supporting documents from all

relevent stakeholders to ensure that
all requirements of the project are
fulfilled
Capital Projects

Obtaining necessary To ensure that the company aligns

3

approvals itself with all state requirenments,i.e.

we remain conformant and maintain
the company's brand
Capital Projects
4

Acquiring all statutory To ensure that Unipet conforms to

approvals all controls, requirements and
obligations from statutory agencies
 Capital Projects
Obtaining Project Financing Expansion of Unipet Network by
5

Land and Station Acquisition

Capital Projects

Managing stakeholder To maintain and uplift the Unipet

6

relationships Brand and image

Capital Projects

Acquiring Human Resources To ensure that we have a

7

comprehensive, robust Projects

team aimed at ensuring that Projects
are delivered on time and within
budget
 Capital Projects
Decrease Market Share To ensure that we penetrate the
8

existing market and retain and

sustain current dealer relationship

Capital Projects

Bring in negative NP dealers To increase market shares and the

9

Unipet network

Strategic planning & 4. Leadership & strategic direction

1

Corporate

forecasting. to company operations.

 Corporate

Enterprise Risk 3. Assurance & optimisation of

2

Corporate

Management, loss company assets & resources.

prevention & crisis
management.
Corporate
Corporate Corporate Corporate
 Raise operating & capital 2. Creation & Protection of
3

Corporate
finance Shareholder wealth

Corporate
Corporate
 Corporate

Maintain regular data driven 3. Assurance & optimisation of

4

Corporate

& insightful decision support company assets & resources.

communications and
reporting.
Corporate
 Organisational & employee 4. Leadership & strategic direction
5

Corporate
performance management. to company operations.

Corporate

Establish & maintain 4. Leadership & strategic direction

6

Corporate

organisational control to company operations

framework – management
plans & systems
 Corporate
Corporate

Team centric, innovative & 4. Leadership & strategic direction

7

Corporate

agile implementation plans & to company operations.

processes.
 Corporate

Timely & astute drafting and 3. Assurance & optimisation of

8

Corporate

review of contracts. company assets & resources.

Corporate
 Corporate

Well researched, qualified & 3. Assurance & optimisation of

9

Corporate

presented legal and company assets & resources.

commercial advice

Legal compliance & 3. Assurance & optimisation of

10

Corporate

scheduled renewals of company assets & resources.

statutory licenses and annual
Registry requirements
 Provision of compliant 2. Creation & Protection of
11

Corporate
technical & administrative Shareholder wealth
supporting services to Board
of Directors and
Shareholders.

Managing customer To prevent stockout at service

1

Distribution

inventory at service stations stations

Managing customer To prevent stockout at service

2

Distribution Distribution Distribution Distribution Distribution Distribution Distribution

inventory at service stations stations

Managing customer To prevent stockout at service

3

inventory at service stations stations

Managing customer To prevent stockout at service

4

inventory at service stations stations

Managing customer To prevent stockout at service

inventory at service stations stations

Managing customer To prevent stockout at service

5

inventory at service stations stations

Managing customer To prevent stockout at service

6

inventory at service stations stations

Managing customer To prevent stockout at service

7

inventory at service stations stations

 Managing customer To prevent stockout at service
8

E-CommerceDistribution Distribution Distribution Distribution Distribution

inventory at service stations stations

Managing customer To prevent stockout at service

9

inventory at service stations stations

Managing customer On-time deliveries

10

deliveries
11

Managing customer On-time deliveries

deliveries

Managing customer Prevention of spills on customer

12

relationship compounds during deliveries.

Ensure System Reliability Shops Anywhere

1

E-Commerce

Price Setting Maintains Disposable Income

E-Commerce

Delivery Management 10 hour access to free delivery

E-Commerce

Marketing To increase awareness/buy in of

3

online platform.
E-Commerce

To offer a wide variety of products

4

tailored to our customers' needs and

wants.
E-Commerce

Order fulfillment Ensure that customer orders are

5

fulfilled on a timely basis.

E-Commerce
6

Pricing To be price competitive within the

market
E-Commerce

Payment and Stock To ensure that customer payments

7

reconciliation. and inventory movements are

accurately recorded and reconciled.
 E-Commerce
Return of Goods and Ensure customer satisfaction.
8

Warranty

E-Commerce
Customer Dispute Ensure customer satisfaction.
9

Resolution
E-Commerce
Shops anywhere, maintains
disposable income, 10 hr access to
delivery, flexible payment methods,
time and delivery management,
E-Commerce

loyalty incentives, contact free

shopping
E-Commerce

Order/Shipping Return
10

FinanceE-Commerce

Delivery of Order

1 Provision of General Timely and accurate delivery of

Accounting reports Accounts and other reports for
decision making to both internal and
external stakeholders

2 Treasury Management Available short and long term

Finance

financing for business operations

3 Receivables Management Available short and long term

Finance

financing for business operations

 financing for business operations

Fina
4 Accounts Payable Only approved and budgeted
Finance Management expenses are paid for

5 Payroll Management Timely and accurate payment of

Finance

salaries to all staff

6 Retail Fuel Price Provision of competitive retail prices

Finance

Management for fuel at Unipet's managed stations

7 Calculation of Taxes [Link] with local Tax laws

Finance

(Property tax, Corp Tax and [Link] benefit of available tax

Other Mics Taxes) concessions
 8 Annual External Audit Complete audit with minimal matters

Finance
arising

9 Money Lundering/Terror To comply with applicable laws,

Finance

Financing regulation and contracts

Developing and To identify hazards with all areas of

2

implementing hazard operations where work is done by

identification program Unipet and Unipet contracted
personnel
3

Conducting risk assessment To assess all risks to employees and

places of work throughout the
organisation and identify suitable
control measures to be put in place
to mitigate the risks

Conducting facility To identify areas of non-

4

inspections conformance and recommend

corrective action

Implementing corrective To prevent recurrence of incidents/

5

actions from incidents in a accidents

timely manner.
 Maintaining regulatory To achieve compliance with
6

compliance applicable legislation (EM Act and

Rules, OSH Act, Fire Srvices Act,
Factories Ordinance)

Reporting HSE incidents to Compliance with regulatory

7

regulatory agencies in a requirements

timely manner

Conducting HSE training To ensure all employees are familiar

8

with selected personnel with policies and procedures of the

organisation

Human Resources Implementation of HRIM Talent enhancement and retention

1

Solution - Recruitment and (Capacity Development). To ensure

selection: that all positions are approved by the
Completion of Staff CFO and CEO and is in compliance
Requisition with the board approved org. chart,
and reduce risks associated with
adhoc recruitment and hiring the
wrong human resources.

Human Resources Implementation of HRIM Talent enhancement and retention

2

Solution - Recruitment and (Capacity Development). To attract

selection: potential internal and external
Advertising candidates and increase reach of
potential talent.

Human Resources Implementation of HRIM Talent enhancement and retention

3

Solution - Recruitment and (Capacity Development). Review

selection: applications to ensure the selection
Shortlisting of the best potential candidates
 Human Resources Implementation of HRIM Talent enhancement and retention
4

Solution - Recruitment and (Capacity Development). Allows

selection: both the company and the potential
Interviewing candidate to determine "fit" based on
organization culture, job
requirements, structure, career goals
and objectives, opportunities for
growth within the organization etc.

Human Resources Implementation of HRIM Talent enhancement and retention

5

Solution - Recruitment and (Capacity Development). To gather

selection: historical data on a candidate's work
Reference Check performance, behavior and
character to support the selection
process.

Human Resources Implementation of HRIM Talent enhancement and retention

6

Solution - Recruitment and (Capacity Development). This

selection: represents a second layer of
Background check information gathering from
alternative sources such as police
database, academic credential and
civilians, which supports the final
selection process

Human Resources Implementation of HRIM Increased productivity and high-

7

Solution - Recruitment and performance work culture. Talent

selection: enhancement and retention
Apptitude and Competency (Capacity Development)
Testing

Human Resources Implementation of HRIM Talent enhancement and retention

8

Solution - Recruitment and (Capacity Development)

selection:
Orientation

Human Resources Policy and Procedure Improved Service Delivery. To

9

Implementation: Internal ensure all relevant records are kept.

controls - Record
Management Policy:
Conduct HR File Audit
 10 Human Resources Policy and Procedure Increased productivity and high-
Implementation: Internal performance work culture. Improved
controls - Policies and Service Delivery.
procedure documents:
Update and roll out polices
and procedures for the
operations of the HR
Department and the wider
organization e.g. Employee
Manual, SOP (Recruitment,
training and development,
onboarding, leave etc.)

11 Human Resources Employee/Dealer Increased productivity and high-

Recognition and Rewards - performance work culture. Improved
Employee Engagement Service Delivery. Improved
Activities: communication and synergy.
Staff Communication Improved Staff
Methods (Meetings, Welfare/Wellness/Engagement.
Newsletter, Surveys, etc.)

12 Human Resources Implementation of HRIM Improved service delivery

Solution - Management &
Board Reporting:
Reporting using Power BI/
new software applications

Human Resources Training Development and Increased productivity and high-

13

Implementation : performance work culture. Talent

Develop Training Plan. enhancement and retention.
(Ensure training is budgeted
for and approved)

Human Resources Training Development and Increased productivity and high-

14

Implementation: performance work culture. Talent

Internal HR Training (LMS) enhancement and retention.
 Human Resources Training Development and Increased productivity and high-
15

Implementation: performance work culture. Talent

Training Provider Selection. enhancement and [Link]
Ensure that the best training ensure that the most appropriate,
provider is selected for flexible, and cost effective Training
conducting employee Providers or Educational Institution
training. are selected to conduct training
specific to the needs of the
organization within the time frame
needed to close performance
development gaps and to develop
new skills.

Human Resources Training Development and Increased productivity and high-

16

Implementation: performance work culture. Talent

Training [Link] enhancement and retention. To
that copies of training ensure that there is documented
certificates are obtained from evidence that employees are
all employees (where provided with the training
applicable) sent on training opportunities for mandatory,
and filed personal development and
operational efficiency training. To
support IR dispute resolution as it
relates to poor performance and
procedural breaches. To support
recertification for ISO and STOW
17

Training Training Assessment. Increased productivity and high-

Development and Ensure training done is performance work culture. Talent
Implementation applicable and adds/returns enhancement and retention. To
value identify and address the employee
competency and operational
efficiency gaps, share learnings with
team members, to assess if the
training is adding value to the people
and the organization, to make future
training decisions eg. Training
provider, content, etc.
 Implementation of Probation Assessment Increased productivity and high-
18

HRIM Solution - Process. Ensure performance work culture. Talent

Performance Probationary assessments enhancement and retention. To
Management are conducted in compliance provide a structured approach to
with the performance evaluation of an employee and to
management policy or help an employee and the Company
agreed contract terms to decide on whether the
employment relationship should be
continued. To provide feedback to
employees on whether they are
meeting the objectives set by the
company and to decide on whether
the probationary period should be
extended.

Implementation of Performance Appraisal Increased productivity and high-

19

HRIM Solution - Process. Ensure that performance work culture. Talent

Performance performance appraisals are enhancement and retention. To
Management conducted bi-annually in assess/evaluate employee
compliance with the performance against JD, KPI and
performance appraisal policy behavioral expectation, provide and
& procedure allow employees to provide
feedback on their performance, and
to identify performance gaps and
training and development needs.

Implementation of KPI Development & Increased productivity and high-

20

HRIM Solution - Assessment. Ensure that performance work culture. Talent

Performance KPI's are set, discussed, enhancement and retention. To
Management signed and scored with all ensure that employees are aware of
employees and agree to the performance
objectives set by the Line Managers
towards the overal attainment of the
strategic objectives of the
organization

Implementation of Conduct Job Evaluation & Increased productivity and high-

21

HRIM Solution - Analysis Exercise performance work culture. Talent

Performance enhancement and retention. To
Management establish and document the
relationship between strategic
objectives and employees' selection,
performance, compensation and
training.
 Implementation of Succession Planning. Increased Productivity and High-
22

HRIM Solution - Identifying key roles and Performance Work Culture.

Performance mapping out ways to ensure Improved Service Delivery. Talent
Management the organization has the right Enhancement and retention.
people with the right skills, Improved Staff
capabilities, and Wellfare/Wellness/Engagement.
experiences, in the right This process is geared towards
place at the right time to planning for and executing smooth
ensure business transitions of leadership/key
continuation. positions. This includes recruiting
new talent, executive search,
selection assessments, onboarding
the new leader, coaching, and
successfully transitioning the new
leader in and the old leader out.

Employee Benefit Group Health and Life Plan Improved Service Delivery. Talent
23

Administration Contract Management Enhancement and retention.

Improved Staff
Wellfare/Wellness/Engagement. To
ensure that the employees fully
benefit from the Health and Life
insurance and to prevent any breach
of contractual agreement with the
provider.

Employee Benefit Group Health and Life Plan Improved Service Delivery. Talent
24

Administration Administration - Enrolment. Enhancement and retention.

Improved Staff
Wellfare/Wellness/Engagement. To
ensure that employees are
immediately provided with health
and life insurance coverage in the
event of work related or non work
related injury accident or death. To
attract and retain employees to the
company

Employee Benefit Group Health and Life Plan Improved Service Delivery. Talent
25

Administration Administration - Removal. Enhancement and retention.

Improved Staff
Wellfare/Wellness/Engagement. To
ensure that the company does not
incur financial losses in the form of
premium as a result of non-removal
of employees separated from the
company
 Employee Benefit Annuity/Pension Plan Improved Service Delivery. Talent
26

Administration Administration. To ensure Enhancement and retention.

that all permanent Improved Staff
employees are aware of and Wellfare/Wellness/[Link]
enrolled in the company help permanent employees set aside
pension plan upon funds for future/retirement benefit via
confirmation of employment a matching contribution and to
support annual tax returns.

Employee Benefit Employee Assistance Increased Productivity and High-

27

Administration Program (EAP) Performance Work Culture.

Administration Improved Service Delivery. Talent
Enhancement and retention.
Improved Staff
Wellfare/Wellness/[Link]
help employees manage their
mental health and well being.

Employee Benefit Employee Education Increased Productivity and High-

28

Administration Assistance program (EEAP) Performance Work Culture.

Administration Improved Service Delivery. Talent
Enhancement and retention.
Improved Staff
Wellfare/Wellness/[Link]
help employees offset the financial
cost associated with tertiary or other
high level education expense.
29

Staff Internal Communication Improved communication and

Communication Strategies (Stand down synergy. Improved Staff
Meetings, Newsletter, Wellfare/Wellness/Engagement.
Employee Surveys) Increased Productivity and High-
Performance Work Culture.
Improved Service Delivery. Using
different communication strategies
and methods would increase reach
and capacity.
 Planning and Monthly initiatives, Quarterly Improved Staff
30

Delivery of Staff initiatives, Carnival, Welfare/Wellness/Engagement.

Welfare Events Sport/Family Day, End of Improved communication and
Year Events synergy. Work/life balance
initiatives are geared toward creating
a balance between the demands of
the job and the management of life
outside of work and to give
employees an opportunity to meet
and interact with employees from
other business units within the
organization.

Industrial Employee and Industrial Increased Productivity and High-

31

Relations / Relations Management Performance Work Culture.

Regulatory Improved service [Link]
compliance enhancement and retention.
Improved communication and
synergy. Improved Staff
Welfare/Wellness/Engagement
32

Compensation and Upgrade of Payroll Solution Increased Productivity and High-

pay Performance Work Culture.
Improved service [Link]
enhancement and
[Link] Staff
Welfare/Wellness/Engagement.
Ensure that employees are
compensated in compliance with
establish pay policies and the
agreed terms and conditions of the
employment contract.

Compensation and Compensation Scale Increased

ensure Productivity
full coverageand High-
33

Conducting HSE audits To of Business

Health, Safety and Environment

pay Development Performance

units Work Culture.
as per regulatory (STOW)
Improved service [Link]
requirements.
enhancement and
[Link] Staff
Welfare/Wellness/Engagement.
Ensure that employees are fairly
paid in alignment with market rate,
Health, Safety and Environment

industry standards and in keeping

the financial capacity of the
company. Ensure that employees
Developing and To identify hazards with all areas of
are compensated in compliance with
implementing hazard operations where work is done by
the agreed terms and conditions of
identification program Unipet and Unipet contracted
the employment contract
personnel
 Safety and Environment
Conducting risk assessment To assess all risks to employees and
places of work throughout the
organisation and identify suitable

Environment
control measures to be put in place
to mitigate the risks
Conducting facility To identify areas of non-
Health,
Safety and inspections conformance and recommend
corrective action
Environment

Implementing corrective To prevent recurrence of incidents/

Health,

actions from incidents in a accidents

Safety and

timely manner.
Environment

Maintaining regulatory To achieve compliance with

Health,

compliance applicable legislation (EM Act and

Safety and

Rules, OSH Act, Fire Srvices Act,

Environment

Factories Ordinance)

Reporting HSE incidents to Compliance with regulatory

Health,

regulatory agencies in a requirements

Safety and

timely manner
Environment

Conducting HSE training To ensure all employees are familiar

Health,

with selected personnel with policies and procedures of the

Health, Safety and

organisation
 ENTERPRISE RISK MANAGEMENT – RIS
(1) (2)
DENTIFICATION (INHERENT) INHERENT RISK
ASSESSMENT

SUPPORTING WHICH RISK EVENT DESCRIPTION (what

INH IMPACT

INH LIKELIHOOD

RISK LEVEL
STRATEGIC OBJECTIVE? can prevent me from achieving my
Objective?)

1. Raise funding Lack of approval from Board of Directors

High

High

Unacceptable
2. Develop new leading to inablility to carry out
Products/Businesses transformation activities and loss of
potential revenue

1. Raise funding Business unable to adapt to changing

High

Med

Critical
2. Develop new environment and consumer behaviour
Products/Businesses leading to loss of sales, stagnant workforce
and reduced business life cycle

1. Raise funding Business unable to adapt to changing

High

Med

Critical

2. Develop new environment and consumer behaviour

Products/Businesses leading to loss of sales, stagnant workforce
and reduced business life cycle
 Cash based tendencies by population

High

Med

Critical
leading to potential increased in robberies,
damage to equipment and low transaction
volumes

Imported products used which are high

Med

Low

Insignificant
costs due to the nature of the supply chain
and availability subject to external forces eg
pandemic leading to increased costs, lower
revenues, dissatisfied customers

1. Raise funding Business unable to adapt to changing

High

Med

Critical
2. Develop new environment and consumer behaviour
Products/Businesses leading to loss of sales, stagnant workforce
and reduced business life cycle

1. Develop new Business unable to adapt to changing

High

Med

Critical
Products/Businesses environment and consumer behaviour
leading to loss of sales, stagnant workforce
and reduced business life cycle

Acquire and Retain Tactical Unsuitable systems developed with

High

Low

Significant

Competencies numerous bugs resulting in excessive

spend as result of loss of man hours and
cost overruns.
Implement cost control A lack of an established approved criteria

High

High

Unacceptable
measures for selecting contractors. The lack of
established criteria would result in choosing
incompetent contractors resulting in cost
overuns due to delays and costly overruns
associated with correcting poor work.

Limited collaboration with local stakeholders

Med

Low

Minor
to drive digital adoption leading to
unnecessary use of time, solutions that
don't appeal to users and multiple options
that don't share a common theme

Improve Operational efficiency Lack of approved policies and procedures

High

Med

Critical
management leading to inefficient practices and/or
noncompliance to regulatory environment

Gain value Through ICT as a Manual system which has potential to

Med

High

Critical
service introduce human errors, isolated
environment, more waste and inefficient
practices

Gain value Through ICT as a Decisions not utilising data leading to

High

Low

Significant
service possible loss revenue and failed business
ventures

Develop/Acquire Strategic Stagnant workforce due to knowledge gap

High

High

Unacceptable

Competencies between old and new methodologies which

would result in inefficiences and outdated
approaches
High

High

Unacceptable

Reduce product non- Contract not properly defined resulting in

conformance in supply chain the business/value propostion objectives
not being achieved and subsequent loss of
potential revenue and other operationals
gains
Increase Service Station Sales Finicial Constrains and Improper contract

high

low

Significant
managenment. This may result in unwanted
cost overruns and scope creep.

Enhance Station Aesthetics Inadequate resources (human, equipment)

high

low

Significant
may affect the ability to gather all relevant
information and in turn affect its overall
credilbility. Also, consultants may spec
using products and services that are not
readily available which may result in
unwanted extension to project time line and
cost overruns.
Availability of product and services
Understanding regulatory requirements

Ensure compliance with local Lack of proper Project Brief/ Scope of

high

low

Significant
regulatory requirenments Works/ Drawings may result in the inability
to get the necessary approvals.
Inadequate resources (human, operational
resources equipment) would affect the
ability of the team to generate a
comprehensive Project Brief/Scope of
Works /Drawing.
Unavailability of signatories for approvals
when required. This would detrementally
affect the project timeline
No signed agreement between Unipet and
client
high

low

Significant
Ensure compliance with local Lack of proper Project Brief/ Scope of
regulatory requirenments Works/ Drawings may result in the inability
to get the necessary approvals.
Inadequate resources (human, operational
resources equipment) would affect the
ability of the team to generate a
comprehensive Project Brief/Scope of
Works /Drawing.
Unavailability of signatories for approvals
when required. This would detrementally
affect the project timeline
No signed agreement between Unipet and
client
Implement cost control Untimely and inaccurate preparation of

high

low

Significant
measures Project Request Form may result in
delaying acquisition of necessary funding.
Lack of or incorrect information may lead to
delays in approvals from upper
managenment.
Delays in the Financial risk assessment and
improper cash flow projection resulting from
misinformation on intermal documents.

Increase Customers Lack of proper contractual agreements

high

low

Significant
Satisification - Dealers between relevent parties clearly stating their
respective roles and responsiabilities. This
should avoid any miscommunication issues

Ensure effective leadership Misalignment of human resources with

high

high

unacceptable
department roles and requirenments
Increase Service Station Sales MDP dealers could purchase from other

high

medium

Critical
Wholesalers. Which could result to the
decrease in fuel volumes and loss of
income

Increase Service Station Sales NP dealers that are willing to cross the

high

high

unacceptable
network may not be aligned with Unipet's
values and standards

Ensure effective leadership 1. Misalignment of strategic vision, mission,

high

high

unacceptable
core values, goals and objectives between
Board of Directors and Management which
can result in Board and shareholder
mandates not being met.
 2. Failing to keep up to date and adjust to

Medium

medium

Significant
changes in the environment including
Political, Economic, Social, Technological,
Legal and Environmental.

Implement and Maintain 1. Failng to reconvene scheduled Loss

Medium

medium

Significant
Enterprise Risk Management Prevention Committee meetings, and action
System plan / log.

2. Not conducting frequent compliance and

Medium

medium

Significant
implementation audits with Line Managers
to ensure mitigating measures identified are
completed in full in keeping with establised
timelines policies and procedures.
3. Not having the right Fidelity and Money

high

high

unacceptable
All Risk insurance coverage for cash and
inventory losses.

4. Not having a Contingency budget to treat

high

high

unacceptable
with residual losses.

5. Lack of control policies to support

Medium

medium

Significant
business operating activities
1. Raise funding 1. Failing to develop relationships with

Medium

medium

Significant
banks and financiers.
2. Improve Working Capital

2. Mismanagement of company funds

high

high

unacceptable
resulting in bad debt.

3. Changes to fiscal and monetary policies.

Medium

medium

Significant
 4. Delay in completing financial audits for

high

high

unacceptable
supporting business cases for funding by
financial agencies

Improve operational efficiency 1. Not having the right software and

high

high

unacceptable
management systems in place to store, manage and
track data trends to produce easy to
analyze, uncomplicated, accurate, reports
for strategic and operational decision
making.

2. Not having competently trained staff to

Medium

medium

Significant
work with reporting software and tools.
Improve employee performance 1. Lack of HR software to improve efficiency

Medium

high

Significant
in the performance management process
and ensure linkage to strategic objectives.

2. Failing to set, discuss and agree and

Medium

medium

Significant
conduct appraisals on KPI's and
performance measures aligned to the
balance scorecard and strategic objectives
in a timely manner to treat with performance
gaps.

1. Implement and Maintain 1. Lack of documented SOP's to suppport

Medium

high

Critical
Enterprise Risk Management business and departmental operations.
System.

2. Establish and maintain

certified management systems
 2. Failing to complete the quality

Medium

high

Critical
management system according to relevant
ISO standards.

3. Failing to implement a process for

low

high

Significant
reviewing draft SOP's and ensuring proper
awareness roll out, implementation and
monitoring with the relevant stakeholders.
e.g. LMS courses on policies & procedures,
online training using ZOOM or Teams.

Develop service-oriented results 1. Insufficient, unreliable manhours support

Medium

high

Critical
driven culture with Corporate governance activities.
 2. Lack of administrative support to the

Medium

high

Critical
Corporate office for creation and
maintenance of an appropriate easy to
retrieve filing system to support decision
making.

Implement Cost Control 1. Not having sound legal advice on drafting

high

high

unacceptable
Measures contracts resulting in weak policy provisions
on contract translating to missed
opportunity to review strong terms and
conditions that may mitigate risk.

2. Lack of policy and procedures to guide

Medium

high

Critical
the development, review and awarding of
contracts, leases and other legal binds
 low

high

Significant
3. Draft Procurement and Asset Disposal
policy not rolled out and implemented.

Ensure compliance with local 1. Lack of competent reliable manpower to

Medium

high

Critical
regulatory requirements conduct research and present commercial
advice in a timely manner to support
business cases, bids, tenders etc.

1 Ensure compliance with local 1. Not having an efficient system in place to

Medium

high

Critical
regulatory requirements track and keep up to date with renewal
dates in keeping with established regulatory
2. Compliance to the principles requirements resulting in missed dealines,
and practices of good industrial fines and penalities, inability to sell liquor
relations due to expired license, loss of sales or
possible business closure.
Ensure effective leadership 1. Inadequate understanding of the

low

medium

Minor
reporting tools such as e.g. Dashboards &
PowerApp, can lead to misinterpretation
and misunderstanding of the contents of the
Board Report by the Board of Directors, as
well as untimely submission of Board
Documents, insufficient or inaccurate
information communicated to the Board of
Directors from Management for decision
Inc. Cust. Satisfaction – Dealers Supplier Disruption

high

high

Intolerable
making.
Unable to supply fuel to customers due to
unavailabilityof fuel from supplier
Loss of income through sales.
Reputational inconsistency.
Negative impact to customer relationship.
Loss of customer

Inc. Cust. Satisfaction – Dealers Unavailability of Road tank wagons (RTW)

high

high

Intolerable significant
Due to deliberate actions taken by
contractors from the breakdown of contract
renegotiation
Inc. Cust. Satisfaction – Dealers Excessive Trafficthrough
from unplanned
sales. activities
Low

high
Loss of income
along the route e.g. Road
Reputational inconsistency. works, road
blocks,
Negativeprotests/civil unrest orrelationship
impact to customer vehicular
accidents
Inc. Cust. Satisfaction – Dealers Loss of customer
Inaccurate information from Veeder root
high

high

ble
unaccepta
(tank monitoring system) which result in an
inaccurate delivery schedule
Inc. Cust. Satisfaction – Dealers Malfunctioned of Titan Cloud software
Low

high

significant

which result in an inaccurate delivery

schedule
Inc. Cust. Satisfaction – Dealers RTW breakdowns while on route to station.
high

high

ble
unaccepta

Inc. Cust. Satisfaction – Dealers RTW meets flooding or Landslides due

high

medium

Critical

incliment weather while on route to the

station
Inc. Cust. Satisfaction – Dealers Improper forecasting of customers thruput
high

low

significant
Inc. Cust. Satisfaction – Dealers Inefficient ordering process- Dealer placing

high

medium

Critical
orders

Inc. Cust. Satisfaction – Dealers Increase in demand

Low

high

ble
unaccepta unaccepta unaccepta
Inc. Cust. Satisfaction – RTW breakdowns

high

high

ble
Peddling

Increase preventative/

high

low

ble
Inc. Cust. Satisfaction
scheduled maintanance.– RTW accidents
Peddling

Inc. Cust. Satisfaction – Hose not properly fitted to the pump.

high

low

significant
Peddling

Minimise fuel loss in the supply

Develop
chain. new Features and apps attached to the online

High

High

ble
Unaccepta
Products/Businesses shopping software, Yelo become non-
Reduce incidents/accidents functional.
Increase Customer Satisfaction High prices act as a deterrent for customers

High
Compliance with local regulatory to purchase.
– Service Station/C-store
requirements

Increase Customer Satisfaction Downtime

– Service Station/C-store

Build Brand Equity Inappropriate or ineffective marketing

High

High

ble
Unaccepta Unaccepta Unaccepta Unaccepta Unaccepta
campaign can lead to customers not buying
in to online store concept hence loss in
potential sales.
Increase Customer Satisfaction Lack of product variety can lead to potential
High

High

ble

– Service Station/C-store loss of sales.

Increase Customer Satisfaction Lack of an established

High

High

ble

– Service Station/C-store purchasing/reordering process. Inventory

levels unable to meet customer demand
leading to loss of sales.
High

High

ble

Develop new High markups can lead to prices acting as a

Products/Businesses deterrent to purchasing thus leading to loss
in sales.
Due to a Lack of a formalised reconciliation
High

High

ble

process , customer payments and stock

movement can be inaccurately recorded or
not recorded at all.
This would result in financial loss and/or
inaccurate financial reporting.
 Due to a Lack of a formalised return

High

High

ble
Unaccepta Unaccepta
process the company can incur cost
overruns in relation to wasted man hours
and stock shrinkage. Damage to brand
Customer
[Link] may not receive their order

High

High

ble
impacting negatively on brand equity and a
potential loss in sales.
Credit card issues. If the credit card is
charged incorrectly, eg. double charging,
damaging brand equity and potential loss in
sales
The product they received did not fit the
online description potentially damaging the
company reputation, incresing customer
disatisfaction and potentially impacting
future sales

Ensure compliance with local 1) Untimely, non-delivery or inaccurate data Low High Significant
regulatory requirements. from internal departments. This will result in
a delay in general accounting reports to all
2) ICT and connectivity issues, outdated Med Med Significant
parties both internal and external.
infrastruture, loss of data. This will hamper
the ability to process data i.e sales,
3) Dependancy on external parties for Data Low Low Insignifican
purchases, prepare cheques etc.
i.e MEEI for Fuel Pricing, Paria Fuel t
purchase bills. This will result in incomplete
4) Reports that are not user friendly, or Low Low Insignifican
data and the inability to complete fuel sales
purpose driven which delays decision t
and purchase entries
making
5) Unavailable accounting reports for Low Low Insignifican
internal and external parties due to t
unavaible software
Improve Working Capital 1) Use of short term funding (cash) for the Med Med Significant
acquisition of long-term assets which will
result in negative cash flows
2) Incorrect cashflow projections which Med Med Significant
could provide distorted vales of available
cash that can lead to overspending
3) Investment into unprofitable ventures High Med Critical
with little or no returns
Improve Working Capital 1) Non-compliance by customers for timely Med Med Significant
payments which can result in insufficient
funds for payment of current liabailities
2) Method of payment by customers are Low Low Insignifican
primarily via cheques which has to be t
collected at locations and deposited to the
bank. This can delay the cashflow
timeframe
 3) Bad debts that are irrecoverable by High Med Critical
customers who declare bankruptcy resulting
in a loss (expense) to the company
4) Inaccurate or non-invoicing to customer, High Med Critical
which results in late payment for products
Improve Working Capital 1) Invoices for unapproved and unbudgeted Med High Critical
expenses are sent for payment where
goods or services have already been
2) Collusion between suppliers and Med High Critical
received by the company
accounts personnel to pay fraudulent
invoices
3) Data-entry errors resulting in duplicated, Med High Critical
overstated or understated invoice values
4) Lack of foreign currency which will result Low Low Insignifican
in the company unable to purchase goods t
and services
Compliance to the principles 1) ICT issues and loss of data. This will Med High Critical
and practices of good industrial hamper the ability to process payroll in a
relations timely manner
2) Untimely or non-delivery of data between Med High Critical
internal departments resulting in non
payment or inaccurate salary payments
2) Data entry errors resulting in inaccurate Med High Critical
amounts paid to employee
Increasing Service Station Sales 1) Lack of pricing data, delay in receiving
data / inaccuracy of data

2) Prices that are set too high which result in

reduced revenue from pricing wars

Implement Cost Control Non Compliance with regulatory tax High High Unaccepta
Methods framwork ble

Missing out on full benefit of available tax High High Unaccepta

concessions ble
Ensure compliance with local Non compliance with IAS and other Med High Critical
Regualatory requirements regulations resulting in a qualified report

Non-compliance with Legislation and High High Unaccepta

Regulatory Requirements for Anti-Money ble
Laundering and Combatting of Terrorism
Financing

Implement integrated Lack of resources, Inadequate hazard

High

Low

Major
Management System for ISO identification program, Unapproved
45001, 14001 & 9001 and work Integrated HSE Management System Policy
towards certification. and Procedures
Strategic Initiative OPS007. Non-identification or lack of identification of
hazards can result in employees being
exposed to hazard(s) which can lead to
injury to personnel or damage to property/
equipment
Non-identification or lack of identification of
hazards can result in employees being

high

high

Unacceptable
Implement integrated Lack of human resource, Lack of
exposed to hazard(s) which can lead to
Management System for ISO Management support, Unapproved
injury to personnel or damage to property/
45001, 14001 & 9001 and work Integrated HSE Management System Policy
equipment
towards certification. and Procedures
Strategic Initiative OPS007 Inadequate assessment of risks and
inadequate or insufficient control measures
to mitigate against risks, notice of violation
from regulators, inoperability of facility
Implement integrated Lack of human resource, Inaccessible
Management System for ISO facilities, inadequate inspection,
45001, 14001 & 9001 and work Unapproved Integrated HSE Management
towards certification. System Policy and Procedures, lack of
Strategic Initiative OPS007 implementation of corrective action
Lack of conformance to facility
requirements or standards, notice of
violation from regulators, inoperability of
facility
Implement integrated Inadequate funds to address corrective
Management System for ISO action, Identification of appropriate
45001, 14001 & 9001 and work personnel/ contractor for corrective action,
towards certification. procurement delays for specialised services
Strategic Initiative OPS007 Recurrence of incidents, injury to personnel,
damage to property/ equipment, loss time,
company reputation/ image tarnished
Ensure regulatory complaince Lack of human resource, delayed
with all applicable legislation as procurement of specialised services,
identified in the Integrated HSE Unapproved Integrated HSE Management
Management System System Policy and Procedures
Non-compliance with regulatory
requirements, notice of violations/ fines,
inoperability of facility, loss of business,
company reputation/ image tarnished

Implement integrated Lack of reporting incidents, late or non-

Management System for ISO reporting of incidents, Unapproved
45001, 14001 & 9001 and work Integrated HSE Management System Policy
towards certification. and Procedures
Strategic Initiative OPS007 Notice of violations/ fines, inoperability of
facility, loss of business, company
reputation/ image tarnished
Implement integrated Unapproved Integrated HSE Management
Management System for ISO System Policy and Procedures, training
45001, 14001 & 9001 and work packs/ programs not developed,
towards certification. Non-conformance to integrated HSE MS,
Strategic Initiative OPS007 Non-compliance to OSH Act (Section 6)

1.) Acquire and retain Tactical Incomplete or incorrect staffing requisition

low

high

Significant
Competencies. forms submitted.

2.) Develop and Acquire

Strategic Competencies.

1.) Acquire and retain Tactical No available advertising medium and/or

low

high

Significant

Competencies. budgetary constraints for advertising.

2.) Develop and Acquire

Strategic Competencies.

1.) Acquire and retain Tactical Candidate's assessed based on JD

low

high

Significant

Competencies. requirements that are not accurate to the

role's objective, resulting in suitable
2.) Develop and Acquire applicants being left out.
Strategic Competencies.
1) Acquire and retain Tactical No contact made/ no call/no

low

high

Significant
Competencies 2) Develop and show/cancellation of potential candidates or
Acquire Strategic Competencies unavailability of interview panelist(s).
3) Reduce employee turnover 4)
Develop service oriented result
driven culture

1) Acquire and retain Tactical Dishonest references, inabililty to contact

low

high

Significant
Competencies 2) Develop and past employer, due to cease in operation, or
Acquire Strategic Competencies external company policy that does not allow
3) Reduce employee turnover 4) detail reference checks, or non response
Develop service oriented result from companies who request the reference
driven culture check forms to complete.

1) Acquire and retain Tactical Candidate may falsify information on

low

high

Significant
Competencies 2) Develop and application form resulting in service
Acquire Strategic Competencies provider's inability to gather information
3) Reduce employee turnover 4) about the candidate
Develop service oriented result
driven culture

1.) Acquire and retain Tactical Test done for the wrong competencies
low

high

Significant
Competencies. resulting in the inaccurate indicators
indentified as well as, fraudulent/falsified
responses given (impersonation of
candidate)

1.) Acquire and retain Tactical Orientation not properly conducted;

low

high

Significant

Competencies. attendees not paying attention and

presenters don't share accurate content,
misrepresenting their department and
further creating a flawed perspective in
terms of how each department operates.
Compliance to the principles Employee files and records inaccurate/false
medium

medium

Significant

and practices of good industrial or missing information or not updated.

relations
Develop service-oriented results Policies/procedures not rolled out or made

low

high

Significant
driven culture easily accessible and retrievable to
employees, with unclear or difficult clauses
which may lead to non compliance,
resulting in lack of buy-in and enforcement.

Develop service-oriented results Communication methods not executed on

low

high

Significant
driven culture time or according to schedule, resulting in
delayed or no communication to the wider
employee population.

Develop service-oriented results Failure to prepare or produce reports on

low

high

Significant
driven culture time or in the desired format, resulting in
miscommunication of department
performance and data.

1) Improve employee Annual Budgetary cuts due to the

low

high

performance 2) Develop/Acquire Company's financial constraints and non Significant

Strategic Competencies 3) compliance of established practice.
Develop service-oriented results
driven culture

1) Improve employee Course content is not adequately developed

low

medium

Significant

performance 2) Develop/Acquire or in keeping with strategic objectives,

Strategic Competencies 3) resulting in miscommunication or
Develop service-oriented results misinformation of desired skills/knowledge.
driven culture
1) Improve employee Failure to engage potential training

low

high

Significant
performance 2) Develop/Acquire providers during the training plan phase or
Strategic Competencies 3) training needs not adequately assessed,
Develop service-oriented results with unclear justification for the course
driven culture 4) Compliance to selected
the principles and practices of
good industrial relations 5)
Enhance store manager
knowledge of product
movement

1) Improve employee Employee did not attend the training due to

low

medium

Significant
performance 2) Develop/Acquire unforseen circumstances, deliberately did
Strategic Competencies 3) not attend or left the organization during
Develop service-oriented results training or fails the training.
driven culture 4) Compliance to
the principles and practices of
good industrial relations 5)
Enhance store manager
knowledge of product
movement

low

medium

Significant
1) Improve employee Employee was not aware that he/she was
performance 2) Develop/Acquire required to provide Training Feedback to be
Strategic Competencies 3) assessed.
Develop service-oriented results
driven culture
1) Improve employee Lack of system and Management support to

low

high

Significant
performance 2) Measure ensure probationary assessments are
employee performance 3) conducted.
Reduce employee absenteeism
4) Develop service-oriented
results driven culture

1) Improve employee Lack of system and Management support to

low

high

Significant
performance 2) Measure ensure PAs are conducted.
employee performance 3)
Reduce employee absenteeism
4) Develop service-oriented
results driven culture

1) Improve employee Failure of Managers to set, discuss and

low

high

Significant
performance 2) Measure agree on KPI's and to score KPI's in a
employee performance 3) timely manner.
Reduce employee absenteeism
4) Develop service-oriented
results driven culture

1) Improve employee Inaccurate data captured for job roles,

low

medium

Significant

performance 2) Measure persons performing activities not listed in

employee performance 3) JD/KPIs or misaligned to the strategice
Reduce employee absenteeism objectives.
4) Develop service-oriented
results driven culture
5)Succession Planning and
Workplace continuity
1) Ensure effective leadership 2) Poor talent management and lack of a

low

medium

Significant
Develop service-oriented results documented approach to succession
driven culture 3) Reduce planning.
employee turnover 4)
Develop/Acquire Strategic
Competencies 5) Acquire and
Retain Tactical Competencies 6)
Improve employee performance

1) Acquire and Retain Tactical Failure to communicate SOB and any plan

low

medium

Significant
Competencies 2) Reduce changes to staff and failure of insurance
employee absenteeism 3) company to provide detailed EOB to justify
Reduce employee turnover 4) non payments or less than the expected
Develop service-oriented results amounts.
driven culture

1) Acquire and Retain Tactical Failure to complete and submit enrollment

low

medium

Significant
Competencies 2) Reduce form to insurance provider.
employee absenteeism 3)
Reduce employee turnover 4)
Develop service-oriented results
driven culture

1) Acquire and Retain Tactical HR not notified of an employee's departure

low

medium

Significant

Competencies 2) Reduce from the company, resulting in failure to

employee absenteeism 3) advise the insurance provider on time
Reduce employee turnover 4)
Develop service-oriented results
driven culture
1) Acquire and Retain Tactical Permanent employees existing pre-2019

low

medium

Significant
Competencies 2) Reduce refusal to join the plan based on contractual
employee turnover 3) Develop terms and conditions
service-oriented results driven
culture

1) Acquire and Retain Tactical Refusal to participate in the program

low

medium

Significant
Competencies 2) Reduce voluntarily.
employee absenteeism 3)
Reduce employee turnover 4)
Develop service-oriented results
driven culture

1) Acquire and Retain Tactical Inability of the company to fund the

low

medium

Significant
Competencies 2) Reduce programme due to financial contraints or
employee absenteeism 3) failure of employees to complete the
Reduce employee turnover 4) programs after receiving company funding.
Develop service-oriented results
driven culture

low

high

Significant
1) Ensure effective leadership 2) Cancelled meetings. No content for
Develop service-oriented results Newsletter. Low participation in surveys by
driven culture 3) Reduce employees.
employee turnover 4)
Develop/Acquire Strategic
Competencies 5) Acquire and
Retain Tactical Competencies
1) Ensure effective leadership 2) Financial contraints or poor/unstructured

low

high

Significant
Develop service-oriented results events committee. Low participation and
driven culture 3) Reduce lack of support from employees.
employee turnover 4)
Develop/Acquire Strategic
Competencies 5) Acquire and
Retain Tactical Competencies

Compliance to the principles Noncompliance resulting in organizational

low

high

Significant
and practices of good industrial reputational risk, due to lack of IR policies,
relations grievance and disciplinary process.

low

high

Significant
1) Compliance to the principles Failure to upgrade the payroll software in
and practices of good industrial desired timeframe.
relations 2) Develop service-
oriented results driven culture 3)
Acquire and Retain Tactical
Competencies 4) Reduce
employee turnover 5) Improve
employee performance

1) Compliance to maintain
the principles LackofofHuman
a documented compensation
can hamper policy
w
oHigh
l
th
ng
aiHigh
ch
i
fUnacceptable
i
n
g
i
S
1.) Establish and Lack Resourse
and practices
certified of good industrial
management systems and failure
efforts to conductaudits,
on completing periodicUnapproved
relations 2) Develop service- compensation
Integrated HSEreviews. No visibility
Management SystemonPolicy
Head
oriented
2.) results with
Compliance driven culture
local and 3) Office
and payroll and undocumented
Procedures
Acquire and
regulatory Retain Tactical
requirements. compensation e.g. on call allowance, etc.,
Competencies 4) Reduce resulting in inconsistent compensation
employee turnover 5) Improve profiles.
employee performance

Implement integrated Lack of resources, Inadequate hazard

High

Low

Major

Management System for ISO identification program, Unapproved

45001, 14001 & 9001 and work Integrated HSE Management System Policy
towards certification. and Procedures
Strategic Initiative OPS007.
Implement integrated Lack of human resource, Lack of

high

high

Unacceptable
Management System for ISO Management support, Unapproved
45001, 14001 & 9001 and work Integrated HSE Management System Policy
towards certification. and Procedures
Strategic Initiative OPS007
Implement integrated Lack of human resource, Inaccessible
Management System for ISO facilities, inadequate inspection,
45001, 14001 & 9001 and work Unapproved Integrated HSE Management
towards certification. System Policy and Procedures, lack of
Strategic Initiative OPS007 implementation of corrective action
Implement integrated Inadequate funds to address corrective
Management System for ISO action, Identification of appropriate
45001, 14001 & 9001 and work personnel/ contractor for corrective action,
towards certification. procurement delays for specialised services
Strategic Initiative OPS007
Ensure regulatory complaince Lack of human resource, delayed
with all applicable legislation as procurement of specialised services,
identified in the Integrated HSE Unapproved Integrated HSE Management
Management System System Policy and Procedures

Implement integrated Lack of reporting incidents, late or non-

Management System for ISO reporting of incidents, Unapproved
45001, 14001 & 9001 and work Integrated HSE Management System Policy
towards certification. and Procedures
Strategic Initiative OPS007
Implement integrated Unapproved Integrated HSE Management
Management System for ISO System Policy and Procedures, training
45001, 14001 & 9001 and work packs/ programs not developed,
towards certification.
Strategic Initiative OPS007
EMENT – RISK REGISTER AND RESPONSE PLAN
(3) (4)
RISK RESPONSE RESIDUAL RISKS
ASSESSEMNT
TREATMENT OPTION

ACTION PLAN/ MITIGATING MEASURES

SPA

STATUS

RES IMPACT

RES LIKELIHOOD
{action items that must be executed to reduce
impact or reduce likelihood)

Develop Business Model Canvas and prepare a sound

Reduce

BTP Manager

Ongoing

Medium

Low
business case based on properly researched information,
for example, market research for approval

Launch Convenience Pay - Enroll in industry forum that

Reduce

provides market trend information to inform development of BTP Manager

ideas taking into consideration risk factors and best
practices.

Launch Automated Vending model - Enroll in industry

Reduce

BTP Manager

forum that provides market trend information to inform

development of ideas taking into consideration risk factors
and best practices.
 Development of cashless payment technologies allowing

Reduce

BTP Manager
customers the ability to pay for product and services using
multiple payment types - card, QR code, Online .

Host seminar to build and leverage relationships with local

Accept

BTP Manager
agriculture sector - produce/coffee/cocoa (Linked to
Automated Vending Model) - Introduce to retail and
vending.

Develop and implement Unergy- Enroll/create forum with

Reduce

BTP Manager
local stakeolders forum that provides market trend
information to inform development of ideas taking into
consideration risk factors and best practices.

Develop and implement Esports- Enroll in gaming

Reduce

BTP Manager

community forum that provides market trend information to

inform development of ideas taking into consideration risk
factors and best practices. Test the local market's apetite
by hosting trivia and small tournament

Establish a clearly defined job description and evaluate

Reduce

BTP Manager

Closed

Low

Low

suitability/competence of prospective employees for eg,

years of experience, qualifications where applicable, and
verify through background checks and upon completion
recruit Developer of Operations Engineer and Junior
Developer of Operations Engineer to support efficient
system development
 Establish a suitable criteria/prerequisite for evaluating

Reduce

Lead
Procurement Team

Closed

Medium

Low
suitability/competence of prospective contractors, for eg,
years of experience, financial standing etc and verify
through background checks.
Also, build into contract safeguards, for example retention
payment, payment based on completion and insurance.

Enroll /create networking forum to build and leverage

Reduce

relationship with Ministry of Public Administration and

Digital Transformation

Document and roll out policies and procedures applying

Reduce

Lead
Assurance Team Leader/Managem Management
Quality

Outstanding

Medium

Low
best practise and ISO guidance for Management for
approval. Subsequent to this, rollout to wider
organisation/stakeholders.

Collaborate with key stakeholders including Management

Reduce

ent

ICET Team

Outstanding

Low

Low
and the ICT Department to research, document, approve,
develop, implement and maintain digital systems in
allignment to cross functional department value
propositions.

Identify data alligned to achieve the strategic objectives as

Reduce

Team

Ongoing

Medium

Low
outlined by the business as well as to provide insight on
trending patterns for new business initiatives

Collaborate with key stakeholders including the users of

Reduce

Department Head

Ongoing

Medium

Low
systems/outsourced training providers and the LMS team
to develop training material which are allgined to best
practices
Reduce

Procurement Team Lead

Revision
Completed - Needs
Medium

Low

Develop contracts with safeguards, for example retention

payment, payment based on completion, insurance and
quality of work produced. Contracts are reviewed by
company and independent lawyers where applicable.
More comprenshive contracts with thorough checks and

Implimented

Low

Low
balances along the approval process
Comprehensive and accurate engineering drawings
Quantity surveyor's report Costing)
Comprehensive project schedule
Have a dedicated project team to gather and verify all

Implimented

Low

low
relevant [Link] closely with consultants while
they develop project scope and material listing.

Ensure that proper Design Brief are submitted and

Low

Low
reviewed with iterations made where [Link]
proper planning and budget forcasting with Finance Dept.
Setting meetings and ensuring attendance with appropriate
signatories for sign off.
Ensure Unipet has a comprehensive signed agreement
between both parties.

Low

Low
Ensure that proper Design Brief are submitted and
reviewed with iterations made where [Link]
proper planning and budget forcasting with Finance Dept.
Setting meetings and ensuring attendance with appropriate
signatories for sign off.
Ensure Unipet has a comprehensive signed agreement
between both parties.
Set and maintain timely deadlines for preparation and

Low

Low
submission of Project request forms. Ensure that all
information presented to managenment for necessary
approvals has been thoroughly vetted.

Develop and implement the MOU and ensure that proper

Low

Low
contractural agreement are inplace with all relevent
stakeholders.

Ensure that JD's are clear and concise and that staff hired

Low

Low
is fit for [Link], ensure that Comprehensive
contractual agreements are in place with the relevent
consultants and support staff.
 Ensure that the current MDP have

Low

medium
comprehensive/favourable supply agreements with lock in
periods.

Ensure that there is clauses with penealties and fines that

low

medium
can be effected in event of non conformance or breaches in
policy and procedure. Proper oritentation and detailed
training

1. Annual preparation of Strategic business plans and

reduce

ongoing

low

low
budgets for review and approval by the Board of Directors
2. Monthly meeting and reporting on status of balance
score card objectives and deliverables
 Proactive scheduled stakeholder engagement and

reduce

Outstanding

low

medium
consultation meetings with key industry partners.

1. Reconvene scheduled Loss Prevention Committee

reduce

Outstanding

low

medium
meeting and update action logs at every meeting.
2. Maintenance of enterprise risk registers for all
department

1. Quartely compliance audits and reporting to ensure that

reduce

Outstanding

low

medium
mitigating measures identified to treat with risk are
implemented on time and in full by Management.
2. Document policies and procedures to support risk
mitigation.
 1. Source a suitable insurance provider in keeping with the

reduce

Ongoing

Low

medium
Procurement and Asset Disposal Policy and conduting
vendor analysis to ensure the most suitable coverage is
obtain for company assets.

1. Include a contingency budget to treat with residual

reduce

Ongoing

medium

medium
losses not covered by insurance provider.
2. Development and implementation of a security plan to
strengthen Convenience and Fuel Busines
3. Continuous planning toward implementation of a
cashless operations (Convenience pay)

1. Document, review and implement approved SOP's and

reduce

Outstanding

low

low
policies as identified in the enterprise risk register and
business model canvas to support business operational
activities
 1. Keep financial details in good order.

reduce

ongoing

Low

medium
2. Keep in touch with the bank and update the bank on
changes in the organization that can affect short term and
long term funding.
3. Seek advice from the bank or financiers before making
significant financial decisions
4. Document and roll out Finance SOP's

1. Monthly review of financial activity against approved

reduce

ongoing

low

low
budgets (CAPEX and OPEX)

1. Keep up to date with changes fiscal and monetary

reduce

ongoing

low

low
policies by Central Bank and Ministry of Finance and
implement changes to mitigate the effects of threats and
risk associated with policy changes that are beyond
company control.
 1. Advance preparation for audits including;

reduce

ongoing

low

low
accommodation, ensuring all relevant records are easily
retrievalable and in a sequential manner.
2. Inform the Management Team in advance of audit dates
and if any specific department other than Finance would be
required to partiicipate in or support the audit e.g. HR and
HSE.

1. Reconvening of the scheduled Loss Prevention

reduce

outstanding

medium

medium
Committee meetings.
2. Development of a Loss Prevention Plan and Action Log.
3. Quarterly compliance and implementation audits with
Line Managers to ensure actions identified are completed
in full in keeping with establised timelines.
4. Obtain Fidelity and Money All Risk insurance coverage
for cash and inventory losses.
5. Contingency budget to treat with residual losses.
6. Loss prevention SOP's

1. Utilization of the internship program to recruit Univeristy

reduce

ongoing

low

low
graduates with the requisite working knowledge off the
relevant software and tools to augment manpower and
reduce implementation cost.
2. Enroll staff in cost effective, user friendly training that
would equip them with the knowledge on use of business
tools.
 1. Complete and launch Kiskadee HR software.

reduce

ongoing

low

medium
2. Determine what is critical to measure and set smart
goals.
3. Ensure the organization's action plans directly contribute
to the organization's strategic goals
4. Identify key performance indicators that will suggest
whether goals were successfully achieved.
5. For each key performance indicator, identify standards
for evaluating how well the desired results were achieved,
for example, "Stretch", "Base" or "Max of schedule"
6. Conduct ongoing monitoring measuring of the progress
of the key performance indicators and action plans and
exchange feedback.

1. Performance Appraisal Committee to set terms of

reduce

Outstanding

low

low
reference for scheduled meetings and action log / report for
review by the CEO on a quarterly basis to ensuer that the
performance management system and process is being
followed .

1. Document, review and implement approved SOP's and

reduce

outstanding

low

low
policies as identified in the enterprise risk register and
business model canvas to support business operational
activities
 1. Set milestones for implementation of key activities for

reduce

outstanding

low

low
completion of of the QMS
2. Work with the accountable Line Manager to ensure an
actionable plan is implemented for review achieving
milestones.

1. Formation of a Committee to review all documents for

Outstanding

low

low
CEO approval.
2. Conduct roll session and LMS courses with the relevant
stakeholders to ensure awareness, compliance and
accountability.

Recruitment and or repurposing to staffing to support the

reduce

outstanding

low

low
achievement of core corporate objectives
 Recruitment and or repurposing to staffing to support the

reduce

Outstanding

low

low
achievement of core corporate objectives

1. Utilize Corporate secretary and company Attorney to

reduce

outstanding

low

medium
support with drafting and review of all contracts before sign
off and issuing.
2. Ensure that all high value contracts are reviewed by the
CEO before accepting or awarding.

1. Document, review and implement an approved Contract

reduce

Outstanding

low

low
Management framework SOP
2. Contracts to be drafted compliant to the Procurement &
Asset Disposal Policy.
 1. Roll out Procurement & Asset Disposal Policy.

reduce

Outstanding

low

low
2. Implement a Procurement & Asset Disposal module on
LMS for all employees

Recruitment and or repurposing to staffing to support the

reduce

outstanding

low

medium
achievement of core corporate objectives

1. Implement a shared system to track and maintain

reduce

outstanding

low

low
renewal timelines for regulatory compliant documents that
can incur fines and penalties for late / non renewal.
 1. Conduct training on new reporting mechanism to

Tolerable

Outstanding

Low

low
introduce tools to the Board of Directors and Management.
2. Conduct refresher training as changes and
improvements are made.
2. Create and communicate an annual board report
submission calender for Managment.
3. Frequently update and communicate if any dates change
to Management and the BOD
4. Holistic Management review of the Board Report
Negotiate contract with supplier to ensure that there is
Reduce

Kirt Hills

Oustanding

high

low
sections before submission to Directors
minimal of disruption to supply where there is contract
5. Alignment of Department Performance Indicators against
renegotiation breakdown.
balance score card.
Increase secondary storage .
Maintain all inventory levels at customer location to
capacity
Procure third party storage
Engage Ministry Energy and Energy Industries to obtain
import license

Increase in house Fleet

Reduce

Kirt Hills

Progress Ongoing
Work in
high

low
Contract to include clauses to reduce the likelihood of this
materialising
Maintain secondary and third party storage to capacity.
Ensure
Maintainthe
all journey management procedure is implemented
Reduce

Kirt Hills

Low

Medium
inventory levels at customer location to
and enforced
capacity.
Ensure
Increasedrivers are contractor
transport aware of alternative
pool. routes
Ensure drivers have access to digital rerouting applications
Scheduled maintenance of veeder root system
Reduce

Kirt Hills

Ongoing

high

low
Periodic manual dipping of fuel storage tanks to compare
against veeder root information
Scheduled maintenance of veeder root and Titan to ensure
Reduce

ICT

Ongoing

Low
they coincide. low
Periodic manual dipping of fuel storage tanks to compare
against veeder root information
Schedule preventative maintenance
Reduce

Kirt Hills

Ongoing

high

low

Amend contracts to include an acceptable amount of

breakdowns per month and include penalties for any
amount exceeding this.
Ensure
Maintainthe
all journey management procedure is implemented
Advoid

Kirt Hills

Ongoing

high

low

inventory levels at customer location to

and enforced
capacity.
Ensure drivers
Do not the exceedare the
aware
life of alternative
cycle routesas this may
of the RTW's
Ensure
increasedrivers have
the chances access to digital rerouting applications
Get the amount of fuelofinbreakdowns.
station tanks from service station
Reduce

Kirt Hills

Closed

high

low

personnel before dispatching RTW

Use of Titan cloud software to monitor tank levels
 Use of Titan cloud software to monitor tank levels

Advoid

Kirt Hills

Ongoing

high

low
Maintain secondary and third party storage to capacity.
Advoid

Kirt Hills

Ongoing

high

low
Maintain all inventory levels at customer location to
capacity.
Increase transport contractor pool.
Schedule preventative maintenance
Reduce

Kirt Hills

Ongoing

high

low
Amend contracts to include an acceptable amount of
breakdowns per month and include penalties for any
amount exceeding this.
Reduce

Kirt Hills

Ongoing

high

low
Maintain
Maintain all
all inventory
inventory levels
levels at
at customer
customer location
location to
to
capacity.
capacity.
Do not the exceed the life cycle of the RTW's as this may
increase the chances
Ensure correct of breakdowns.
steps are taking when handling and Kirt Hills Ongoi
Reduce

high

low
mounting equipment. ng
Ensure lorrymen are trained and knowledgeable in steps to
be taken to achieve a successful delivery.
Reduce

A. Selby

High

low
Conduct competitive price research with groceries, online

A. Selby

Open

High

low
platforms and specialty/convenience stores to determine
loss leaders and work with suppliers to reduce unit costs.

Create robust and innovate marketing plans aimed at

Reduce

Selby
Allana

Open

High

Low
specific target audience, such as older people with limited
mobility and persons working from home due to covid 19
restrictions.
Conduct robust Market research to understand customer
Reduce

Selby
Allana

Open

High

trends, consumption patterns and price preferences. Low

Ensure that enough buffer stock

Reduce

Selby
Allana

Open

High

Low

Purchasing to be based on sales patterns. Quality

Management System to be designed.
Reduce

Selby
Allana

Price research with competitors. Identify products that can

be used as loss leaders, identify products that prices can
be reduced with good margins.
Design an online SBV to tracks total items moved from
Reduce

Selby
Allana

each store daily.

Finance does daily checks and balances.
Backend of 'Yelo' system allows for checks(which store the
stock moved from, the quantity and the total cost)
 Store manager's process refunds and reconcile on the

Reduce

Selby
Allana
Point of sales system.

The DEA (Digital Experience Associate) contacts tne

Reduce

Selby
Allana
customer within thirty (30) minutes to rectify or ameliorate
the issue
0

Selby
Allana
Selby
Allana
Reduce, 1) Management to ensure all departments KPI's are in line CFO WIP Low Med
share,transfer with the reporting dates of the company 2)
Approved Policies and Procedures to be rolled out
Reduce, 1) Technically skilled Staff 2) COO WIP Low Low
thoughtout the company
share,transfer Upgrade ICT infrastructure and network 3)
Imrproved Bandwith 4) Policies
Tolerable 1) Establish closer relationships with external parties CFO WIP Low Low
and Procedures

Tolerable Develop Power BI reporting CFO WIP Low Low

Tolerable Subscription to Accounting Software i.e Sage 50 and MS CFO WIP Low Low
Dynamics to ensrue that records can be properly
maintained
Reduce, Ensure that long term financing is approved and available CFO WIP Low Low
share,transfer before engaging in asset acquisition > $300K
Reduce, Ensure competent persons are responsible for the CFO WIP Low Low
share,transfer preparation of the cashflow projections
Reduce, All projects must be deemed feasible prior to CFO WIP Low Low
share,transfer commencment
Reduce, Monitoring and follow up of all overdue invoices. Official letters CFO WIP Low Low
share,transfer requesting full settlement.

Tolerable Mandatory online payments for all customers CFO WIP Low Low
 Reduce, Join debt collection agency eg Credit Chex. Credit and CFO WIP Med Low
share,transfer reference checks on customers before providing goods and
services
Reduce, Distribution Team to implement a daily control and balance COO WIP Med Low
share,transfer for all fuel movement to ensure that the customers have
been invoiced accurately within 1 day
Reduce, 1) CAMs do not engage Vendors for goods or services COO WIP Low Med
share,transfer without an approved Purchase Order, Disciplinary actions
to follow 2) Procurement to report to
Reduce, Segregation of duties within Finance. All invoices and CFO Active Low Med
Finance
share,transfer payments to be verified by a Supervisor
Reduce, All invoices and payments to be verified by a Supervisor. CFO Active Low Med
share,transfer Use of PO module where PO is closed once the invoice
has been applied.
Tolerable Develop relationships with various financial institutions CFO Active Low Med

Reduce, 1) Upgrade ICT infrastructure and network 2) CFO Active Low Med
share,transfer Ensure a reliable Internet connection
Reduce, 1) Management to ensure all departments KPI's are in line CFO Active Low Med
share,transfer with the salary payment dates of the company 2) Regular
communication with internal departments
Reduce, Payrolls to be verified by a Supervisor(s) before payments CFO Active Low Med
share,transfer are made
Invest in business analytics to potentially predict
fluctuations in fuel prices during the year

Reduce Hire reputable tax consulting resouce to assess and CFO Open Low Low
analyse Unipet's business model with the objective of
ensuring regulatory compliance and maximising tax
avoidance.
NB Tax avoidance is legal. Tax evasion is Illegal

Reduce
 Reduce, Follow proper procedures and policies that meet CFO Open Low Low
share,transfer requirements for audit

1) Training into ML/TF Legislature & Regulations using qualified CFO WIP

Low

Low
trainers; include Directors & Mgers in training to build support;
2) Continuous review for changes to ML/TF Legislation and
CBTT/FIU Directives.
3) Conduct Gap Analysis for changing ML/TF Guidelines and
Legislation
Adequately resourse HSSE department to fulfil critical
4) Preperation of sufficient
responsibilities, Adequateand sutableIdentification
Hazard ML/TF Risk assessment
program,
in accordance with Legislation and CBTT Guidelines
Approved Integrated HSE MS Policy and Procedures
5) Continously monitor and manage identified Compliance Risks
6) Utilize Compliance Workshops to identify gaps and improve
Compliance Risk Register & Compliance Risk MAnagement
7) Maintain shareholder relationship with ML/FT Regulation and
Oeers to reduce Unknown ML/TF Leglislation/REgulation
8) Monitor local and internationa legislative trends

Adequately resourse HSSE department to fulfil critical

responsibilities, Management support must be
demonstrated by participating in Risk Assessment,
Approved Integrated HSE MS Policy and Procedures

Adequately resourse HSSE department to fulfil critical

responsibilities, ensure facilities are accessible, adequate
inspection of facility, Approved Integrated HSE MS Policy
and Procedures, assign adequate resources for
implementing corrective action

Assign adequate funds to address corrective action,

identify and assign appropriate personnel contractor for
corrective action to be implemented, assign adequate
procurement time for service
 Adequately resourse HSSE department to fulfil critical
responsibilities, assign adequate procurement time for
service, Approved Integrated HSE MS Policy and
Procedures.

Timely reporting of incidents, communication of reporting

requirements to all company personnel, Approved
Integrated HSE MS Policy and Procedures.

Develop training matrix and programs for all employees.

Train employees on policies, procedures and other
required training.

Roll out recruitment policy and ensure the HRIM Software HRTL
Reduce

Outstanding

low

low
facilitates this sub-procress, with mandatory fields for
electronic upload of supporting documents and approvals
from with mandatory fields to ensure that the form is
properly completed.

Source competitively priced external recruitment website HRSO

Reduce

In progress

low

low
and use existing Company Social Media pages for vacancy
advertisement.

Roll out recruitment policy and conduct telephone pre- HRO

Reduce

Outstanding

low

low

screening when shortlisting to assertain applicant's fit for

the role based on JD & KPIs.
 Implement a structured interview scheduling process to HRTL

Reduce

In progress

low

low
ensure that there is an adequate timeline for contacting
candidates and coordinating interviews

Implement psychometric and aptitude assessment, HRO

Reduce

In progress

low

low
background, social media and google checks and use
probationary period to monitor and assess the candidate.

Ensure application form is correctly completed and picture HRTL

Reduce

In progress

low

low
ID no older than 3 months must be submitted with
supporting documents; take updated pictures of applicants
on interview day.

Pre-screening to be conducted before interview and HRO

Reduce

Outstanding

low

low
development of KPIs and competency profile for each role
as well as, use a platform that is restricted to unauthorized
user and have an HR present to supervise the assessment,
allowing for observational analysis of the candidate.

Collate presentations in advance and thoroughly reviewed HRO

Reduce

Outstanding

low

by a SME. Have a member of upper mgmt (Organizational low

Oversight) sit in on orientation session to ensure that is in
alignment with Company operations and objectives.

Conduct an assurance check to verify that all documents HRTL

Reduce

Outstanding

low

low

required on files are kept and notify relevant stakeholders

to provide any required documentation to ensure
compliance to set standard.
 Ensure that all key policies and procedures are HRTL
Reduce

Outstanding

low

low
documented and rolled out and easily retrievable via the
LMS or other internal communication medium.

Ensure that all stakeholders are engaged to carryout the HRTL

Reduce

Outstanding

low

low
relevant exercises (meetings, articles, responses to
surveys)

Complete training in relevant software application and HRTL

Reduce

Outstanding

low

low
ensure correct template is being used and relevant data is
being captured.

Review budget and ensure roll out of Training Policy & HRO
Reduce

Outstanding

low

low
Procedure,as well as set clearly defined KPIs to accurately
conduct PA and to ensure requried training needs are
identified.

Review and revise LMS course content ensuring relevance, HRTL

Reduce

Outstanding

low

low

accuracy and desired output

 Create a checklist/questionnaire to ensure the Training HRO

Reduce

Outstanding

low

low
Provider/Educational Institution meets the
needs/requirements of the company

Revise and rollout Training Agreement form with all terms,

Reduce

In progress

low

low
conditions, training feedback, responsibility and clause
stating employee has to repay the company for training
cost if requirements are not met/fulfilled. Ensure policy is
updated to reflect same.
Reduce

Outstanding

low

low
Revise and rollout Training Agreement form with all terms, HRO
conditions, training feedback, responsibility and clause
stating employee has to repay the company for training
cost if requirements are not met/fulfilled. Ensure policy is
updated to reflect same.
 Implement HRIM system - to track and send notification to HRTL

Reduce

Outstanding

low

low
the respective line managers to ensure assessments are
conducted and completed.

Implement HRIM system - to track and send notification to HRTL

Reduce

Outstanding

low

low
the respective line managers to ensure assessments are
conducted and completed.

Monthly report on outstanding KPI's to be forwarded to the HRTL

Reduce

Outstanding

low

low
CEO for action.

Conduct JA&E exercise and document all areas applicable, HRTL

Reduce

Outstanding

low

low

with specific attention to any misaligned functions, criteria,

etc.
 Document and roll out Performance Management System HRTL

Reduce

Outstanding

low

low
with all key stakeholders.

Update HR orientation to include Group Health and Life HRA

Reduce

In progress

low

low
Plan Benefits and processes, placing emphasis on the
potential positive results.
Conduct quarterly refresher
sessions to all staff. Maintain quarterly meetings with
Insurance provider (HR & Finance rep.) to ensure
alignment with interpretation and administration of the plan.

Ensure All employees are enrolled on the first day of HRA

Reduce

In progress

low

low
employment and check monthly billing against current staff
listing.

Revise and rollout onboarding/offboarding policy that HRA

Reduce

In progress

low

low

requires Line Managers to notify HR of all employee

separations immediately with appropriate consquence for
non-compliance.
 Conduct an assurance check to verify that all permanent HRA

Reduce

In progress

low

low
employees are enrolled on the plan according to
contractual obligations and advise the person who are not
contractually oligated but are permanent of the pension
plan benefit and offer them the option to join.

Upate HR Orientation to include Group Health and Life HRTL

Reduce

In progress

low

low
Plan Benefits and processes, placing emphasis on the
potential positive results.

Include/refer to bonding clause for reimbursement of HRTL

Reduce

In progress

low

low
incomplete courses.
Reduce

Outstanding

low

low
Plan schedule for staff meetings for the entire year. HR Team
Plan content
for newsletter and surveys at least three months in
advance.
 Set up events calendar and committee/sports club to HR Team

Reduce

Outstanding

low

low
promote and support events and initiatives. Ensure
sufficient budget allocation for the events

Ensure that all key policies and procedures are HR Team

Reduce

Outstanding

low

low
documented and rolled out and easily retrievable via the
LMS or other internal communication medium.
Conduct Training with
Managers and Supervisory Staff on application of the
disciplinary procedure.
Reduce

Outstanding

low

low
Upgrade Payroll Solution. PO

Develop andresourse
Roll OutHSSE
Compensation Policy. HR Team
e
c
u
d
e
R

gOutstanding
n
iw
od
nw
lLow
oa
lt
s
t
u
O
Adequately department to fulfil critical
Reduce

High

responsibilities.

Adequately resourse HSSE department to fulfil critical

Reduce

responsibilities, Adequate Hazard Identification program,

Approved Integrated HSE MS Policy and Procedures
 Adequately resourse HSSE department to fulfil critical

Reduce
responsibilities, Management support must be
demonstrated by participating in Risk Assessment,
Approved Integrated HSE MS Policy and Procedures

Adequately resourse HSSE department to fulfil critical

Reduce

responsibilities, ensure facilities are accessible, adequate

inspection of facility, Approved Integrated HSE MS Policy
and Procedures, assign adequate resources for
implementing corrective action
Assign adequate funds to address corrective action,
Reduce

identify and assign appropriate personnel contractor for

corrective action to be implemented, assign adequate
procurement time for service

Adequately resourse HSSE department to fulfil critical

Reduce

responsibilities, assign adequate procurement time for

service, Approved Integrated HSE MS Policy and
Procedures.

Timely reporting of incidents, communication of reporting

Reduce

requirements to all company personnel, Approved

Integrated HSE MS Policy and Procedures.

Develop training matrix and programs for all employees.

Reduce

Train employees on policies, procedures and other

required training.
AN
(4) (5) CONTROL ACTIVITIES
RESIDUAL RISKS
ASSESSEMNT
RESIDUAL RISK LEVEL

TREATMENT OPTIONS

(POLICIES, PROCEDURES, PLANS, POSITION

STATUS
STATEMENTS, ETC THAT HELP ENSURE RISK
RESPONSES PROPERLY EXECUTED,
MONITORED & SUSTAINED)

Identify suitable individuals/companies and

Minor

Retain

Ongoing
assign to project team with performance
management tools for reporting on progess
 Develop competency based interview
Insignificant
Retain

Closed

assessments and psychometric

Minor Seek legal advise and make adjustments
Retain

Closed
where applicable

Continuous training and assessment as well

Minor
Retain

Outstanding
as performance monitoring.

Work closely with technology partners to

Minor
Retain

Outstanding

provide support in the event of

unforeseeable issues - human/system.

Frequent reporting to Management

Minor
Retain

Ongoing

identifying any trends - posifive or negative

with corrective actions.

Implement project based learning with

Minor
Retain

Ongoing

subject matter experts

Minor
Retain

Revision
Completed - Needs

Implement continuous assessment of jobs

completed:
Sign off approval
Full adaptation of HSE controls
Performance monitoring
 Ensure that the Project Methodology is
Insignaficant

followed and that it is fit for purpose

Have a proper Project Management Team

Insignaficant

and Methodology , FIDC&TTIA Contract

Manager

Have a proper Project Management

Insignaficant

Methodology , FIDC&TTIA Contract

Manager to ensure that all guidelines and
procdures are adhered to
Insignaficant

Have a proper Project Management

Methodology , FIDC&TTIA Contract
Manager to ensure that all guidelines and
procdures are adhered to
 Insignaficant Have a more detailed tendering process to
ensure that contracts and other insurances
that conforms with Project Management
Methodology and FIDC&TTIA Contracts.
Ensure that we have timely meeting with
the financial department with cashflow
projects and project cost reviewing.

Have a proper Project Management Team

Insignaficant

and FIDC&TTIA Contract Manager

Ensure that the HR hiring policies are

Insignaficant

aligned with the overall vision of the Project

Management team
 Ensure that the relevent department
Minor

responsonsiable for managing this area has

proper customer service training. Managing
dealer expectation.

Ensure that there is a comprehensive,

Minor

robust cross functional panel team, to

review and asses and to ensure that they
conform to Unipet's policies and
procedures. Or otherwise off other business
models if non conformnant

Maintenance of Management Action Log

insignificant

Retain

based on status of balance scorecard KPI

objectives and initiatives.
 Submission of quarterly reports for meeting
Minor

Retain held aligned with KPI's for the accountable

personnel.

Meeting Minutes and Action Logs and Risk

Minor
Retain

Register updated on sharepoint.

1. Audit reports from Internal Audit

Minor
Retain

2. Polcies and Procedures submitted for

review and approval by the CEO according
to established timelines.
Minor 1. Proactive quarterly review of insurance
Retain policies based on expiration and renewal
timelies

1. Ensure contingency is in place during

significant
Retain

annual budget preparation.

2. Set milestone for development, review
and implementation of the Security plan and
Convenience Pay and ensure actions are
on the Management Action Log.

Audit compliance reports from Chief Internal

insignificant
Retain

Auditor
Minor Finance SOP's
Retain

Board report review on a monthly basis

insignificant
Retain

Weekly review of Central Bank News

insignificant
Retain

Centre, Press releases

insignificant Finance SOP's
Retain

Audit compliance reports from Chief Internal

significant
Share

Auditor

HR Policies and SOP's

insignificant
Retain
Minor HR Policies and SOP's
Retain

Submission of quarterly reports for meeting

insignificant
Retain

held aligned with KPI's for the accountable

personnel.

1. Audit reports from Internal Audit

insignificant
Retain

2. Polcies and Procedures submitted for

review and approval by the CEO according
to established timelines.
insignificant Submission of quarterly reports for meeting
Retain held aligned with KPI's for the accountable
personnel.

1. Monthly Action Log review and

insignificant
retain

submission / upload of meeting minutes on

sharepoint.

HR Policies and SOP's

insignificant
Retain
insignificant HR Policies and SOP's
Retain

Contract Management Policy, Company

Minor
share

ACT, By-laws

1. Audit reports from Internal Audit

insignificant

2. Polcies and Procedures submitted for

review and approval by the CEO according
to established timelines.
 insignificant 1. Audit reports from Internal Audit
2. Polcies and Procedures submitted for
review and approval by the CEO according
to established timelines.

HR Policies and SOP's

Minor

Retain

1. Utilize technology to assist in eliminating

insignificant

Retain

missed Milestones and Obligations with

Alerts and Notifications.
Utilizing sharepoint or a contract
management software / power apps
 insignificant 1. Develop a quarterly Board / Executive
Retain training calender.
2. Source a suitable trainer (internal or
external) conducting the training
3. Identify and enroll Board / Executive into
easy to follow along online training on use
of the relevant software, Apps, and tools.

Distribution Policy and Procedure

Significant

Retained/required to be retained

Closed

Amend contracts of the Transport

Significant Minor
retained retained retained
be
equired to equired to equired to
Retained/r Retained/r Retained/r

Open

contractors
Distribution Policy and Procedure
Distribution Policy and Procedure (Journey
be

Open

Management)

Preventative maintenance/ calibrating

Significant

be

Closed

schedule

Preventative maintenance/ calibrating

nt
Insignifica

Closed

schedule

Auction vehicles past the life cycle

Significant
retained
be
equired to
Retained/r

ongoing

Policies and procedures implemented for

scheduled maintenance
Frequent inspections of RTW's
Preventative maintenance of RTW's
Significant Significant
retained
be
equired to
Retained/r

ongoing

Completion of Daily checklist

Safety training for drivers to ensure they are
knowlegable in handling inclement weather
Consistent checks & monitoring of tank
retained
be
equired to
Retained/r

ongoing

volumes
 Significant
retained
be
equired to
Retained/r

ongoing
Distribution Policy and Procedure ongoing
Significant

retained
be
equired to
Retained/r

Auction vehicles past the life cycle

Significant Significant
retained
be
equired to
Retained/r

ongoing
Policies and procedures implemented for
scheduled maintenance
Frequent inspections of RTW's
retained
be
equired to
Retained/r

ongoing
Ensure drivers are trained in defensive
driving.

Distribution Policy and Procedure

Significant Sig. Risk Sig. Risk

retained ,
be
equired to
Retained/r

ongoing
ed
Implement

Conduct quarterly price research

Reduce

Marketing Layout with Budgets and

Risk
Significant Significant Significant
Retain

Active

Implementation Schedule

Quarterly research into consumer

Risk

Retain

purchasing patterns and competitor prices

Category Coordinators will be given specific

Risk

Retain

SKUs to manage/oversee
Toler Retain Approved Policies and Procedures to be WIP
able rolled out thoughtout the company
Toler Retain Approved Policies and Procedures to be WIP
able rolled out thoughtout the company
Toler Retain None - Unable to control Government WIP
able regulated activity
Toler Retain
able
Toler Retain
able
Toler Retain Approved Policies and Procedures to be WIP
able rolled out thoughtout the company
Toler Retain Procedures on the preparation of Cash WIP
able Flow Projections
Toler Retain Approved and detailed Project request WIP
able forms
Toler Retain Approved Policies and Procedures WIP
able
Toler Retain Approved Policies and Procedures WIP
able
Toler Retain Approved Policies and Procedures WIP
able
Toler Retain Approved Policies and Procedures WIP
able
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Signif Retain Approved Policies and Procedures WIP
icant
Realtime data on industry changes, trained
in house staff to process data collected

Insign Retain Relavent Tax laws / Documented process WIP

ificant for payment of taxes
Insign Retain WIP
ificant
Insignificant

Retain

1) Compliance Training Policy; must include WIP

Accredited Trainers and Training Schedule
2) ML/TF Change Management Program that
includes legal review for new and changing
legislation & regulations.
3) Guidelines for ML/TF Gap Analysis to be
included in ML/TF Change Management
Program.
4) ML/TF Compliance Programme that requires
Company-Wide Compliance Risk Register and
Response Plan;
5) Reporting Guidelines that includes when to
report materialising/ materialised compliance
risks, and to whom; and what should be
reported. [Compliance Reporting Form]
6) Guidelines for ML/TF Compliance
Workshops; must include the likely participants
and criteria for facilitating.
7) Policies & Guidelines for investigating
compliance breaches; for whistle-blowing; for
responding to Regulator's concerns.
8) Establish Company Core Values that include
Compliance & Risk Mgt.
 Policy/Procedure review required as per
insignificant

Retain

Outstanding

document control and change in strategic

direction must be communicated to Line
Managers/requestors.

Source alternative online advertising

insignificant

Retain

In progress

platforms.

Policy/Procedure review required as per

insignificant

Retain

Outstanding

document control and ensure KPI's are

specifically designed to assess candidiate
during probation.
 Policy/Procedure review required as per
insignificant

Retain

In progress
document control and establish backup
panel member in the event line manager is
unavailable.

Appoint internal personnel to act

insignificant

Retain

Outstanding
temporarily in tactical roles.

Ensure the terms of engagement with

insignificant

Retain

Outstanding
service provider captures all the critical
elements of a background check.

Recruitment policy and procedure review

insignificant

Retain

required as per document control. Ensure

assessment is documented and graded
accurately.

Ensure all approved company policies and

insignificant

Retain

procedures are available for reference.

Complete exercise within set timeframe and

low

Retain

Outstanding

ensure all required documentation are

received and recorded securely.
 Conduct workshop/ internal training
low

Retain

Outstanding
sessions with Line Managers to help them
understand policies and procedures and
how/when to refer to them.

Prepare and communicate schedule to

low

Retain

Outstanding
ensure timely execution/dissemination of
information.

Ensure reports are drafted before deadline

insignificant

Retain

Outstanding

in correct format, etc. and vetted before

submission.

Contingency Training Budget and develop

insignificant

Retain

Outstanding

Internal Training via LMS and SMEs.

Consult with SMEs and research

insignificant

Retain

Outstanding

comparable courses to develop standard.

 Roll out of Training Policy and Procedure.
insignificant

Retain

Outstanding
Ensure Training provider provides a
documented scope of training and Contract
Agreement with Procurement.

Document clause to ensure that in the

insignificant

Retain

event that the employee is unable to attend

training on the specific date and time, the
training can be done at a later date for no or
minimal additional cost.
insignificant

Retain

Roll out Training Policy, Procedure,

Training Form (mandatory that employee
prepare a training manual/SOP)
 Roll out Performance Management Policy
insignificant

Retain

Outstanding
and Procedure.

Roll out Performance Management Policy

insignificant

Retain

Outstanding
and Procedure.

Corrective actions noted in Board Meeting

insignificant

Retain

Outstanding

Minutes.

Plan JA&E exercise in phases to ensure all

insignificant

Retain

Outstanding

areas are adequately assessed.

 Performance Management and succession
insignificant

Retain planning policy and procedure to be drafted

and rolled out

Ensure existing contract contains an exit

insignificant

Retain

clause that allows for ample time to engage

another service provider in the event of
closure of current provider

Review of billing on a monthly basis to

insignificant

Retain

ensure all employees are enrolled on the

plan.

Finance to be notified of all employee

insignificant

Retain

separations immediately upon departure or

upon being notified to ensure that premiums
are not paid for persons who are separated
and billng to be verified and matched
against the payment by the Finance
Department by the Insurance plan
administrator.
 Roll out Employee Benefit policy
insignificant

Retain highlighting the advantages of the

pension/annuity plan.

Roll out EAP Policy/Procedure

insignificant

Retain

Roll out Employee Education Assistance In progress

insignificant

Retain

In progress
Policy and include in contracts a bonding
clause to acheive ROI.
insignificant

Retain

Outstanding

Liaise with marketing and mgmt to ensure

content is in alignment to strategic
objectives.
 Check procurement policy for
insignificant

Retain

Outstanding
vendor/supplier compliance. Liaise with
marketing and procurement to collaborate.

Refer to policies and procedures e.g.

insignificant

Retain

Outstanding
grievance procedure, disciplinary, etc.
insignificant

Retain

Outstanding

Refer to payroll SOPs and existing

practices.

Roll out Compensation

/ Procedure Policy.
tMajor
n
naRetain
ci
ai
tf
ei
n
R
g
i
s
n
i

gOutstanding
n
i
d
n
a
t
s
t
u
O

HSE policy for recording,

tracking and reporting on noncompliances.
(6) RISK RECOVERY & BCP

ACTIONS TO BE TAKEN WHEN RISK

MATERIALISES

Devise and implement a new and effective

strategy. Make necessary adjustments to
plans and communicate to board.
Reengage market for suitable candidates.
Assess impact and make desired changes to
successfully deliver the projects as per
revised timelines and budget.
Implement conditions as per contractual
arrangement. Reengage market for suitable
alternative vendor.

Seek HR intervention, issue warning letters

and retain expert training on subject matter

Conduct assessment of current environment

and make necessary adjustments to
implement working digital solution

Conduct assessment of current environment

and make necessary adjustments to
implement data mining technology:
Training, consultants and other resources to
strenghten development and implementation

Seek HR intervention and conduct learning

needs assessment for implementation.

Obtain and implement legal advice.

Thorough post motem of the process to
itemize or point out where the process
[Link] [Link] would minimize /eliminate
any reoccurences

Thorough post motem of the process to

itemize or point out where the process
[Link] [Link] would minimize /eliminate
any reoccurences

Seek Legal Council and Lobbying with

Regulatory Bodies

Seek Legal Council and Lobbying with

Regulatory Bodies
Thorough financial auditing

Thorough post motem of the process to

itemize or point out where the process
[Link] [Link] would minimize /eliminate
any reoccurences

Fact- finding exit interviews, comprehensive

reference review.
Seek Legal Council and Lobby with relevent
stakeholders

Seek Legal Council and Lobby with relevent

stakeholders

Refer to the Board approved strategic

business plans and budgets
Refer to the Finance SOP
Refer to Contract Management SOP and
Procurement & Asset Disposal Policy.
Refer to Procurement & Asset Disposal
Policy.

1. Start the renewal process

2. Conduct a meeting with relevant
stakeholders to identify root cause and to
implement a plan to ensure non reocurrence
1. Realign information to ensure accuracy
and communicate changes to the Board.
2. Prepare a supplemental report to address
miscommunicated information.
3. Refresher training

Engage supplier to determine resumption of

fuel supply.
Provide/communicate updates to all
stakeholders regarding any disruptions and
resumption of fuel supply.
Priortize deliveries based on inventory status
at both secondary and third party storage.

Provide/communicate updates to all

stakeholders regarding any disruptions and
resumption of fuel supply.
Procure support from other contractors
Provide/communicate
Prioritize deliveries basedupdates to current
on the all in
stakeholders
house fleet regarding any delay with
delivery.
Reroute RTW's which are already in transit in
Communicate withcustomer.
the vicinity of the all stakeholders involved

Communicate with all stakeholders involved

Prioritize deliveries based on the current in

house fleet
Communicate with all stakeholders involved
Prioritize deliveries based on the current in
house fleet
Communicate with all stakeholders involved
Communicate with all stakeholders involved
Prioritize deliveries based on the current in
house fleet
Communicate with all stakeholders involved
Prioritize deliveries based on the current in
house fleet
Communicate with all stakeholders involved
Prioritize deliveries based on the current in
house fleet
Communicate with all stakeholders involved
Prioritize deliveries based on the current in
house fleet
Communicate with all stakeholders involved
Communicate with all stakeholders involved

Contact Software Service Provider

Revise and restructure plans to reach the

market
1) Employees work overtime to achieve the
respective delivery of data
1) Communication with servicee providers to
ensure reliable internet supply 2)
Consider using another ISP or infrastructure
1) Revert to previous month's prices
3) Revert to a
workable manual procedure

Obtain long term financing after the fact to

correct the working capital
Temporarily reduce cash outflows until the
balance has been replenished
Fo back to the drawing board, revisit
projections. Revsie model based on current
market conditions
Applying interest rate, cessation of supply.
Last legal actions
Treat as late payments. Applying interest
rate, cessation of supply.
Seek legal action

Identify errors and correct. Reinforce policy

and procedures
1)Identify the necessity of the goods and
products, Seek approval and consultation
with CFO, COO and CEO 2)
1) Launch investigation with Internal Audit
Document Budget Variances and a reforecast
2) Reassign employee to another post until
cashflow projections
investigations are completed

re-evaluate decision making process, revisit

data source

Engage legal expert / tax specialist for

necessary guidance and implement
recommended guidance
1) Report incident in accordance with
Guidelines/Compliance Reporting Form;
2) Engage Compliance Unit for immediate
corrective actions.
3) Engage Internal Audit to ascertain Root Cause
and Lessons Learnt for improved controls &
preventive actions.
4) Amend ML/TF Compliance Risk Register with
Lessons Learnt.
5) Retrain all personnel within process;
Compliance with the approved
policy/procedure for guidance and update
business plan to address residual risk that
may occur.

Download backup directly from external

recruiment website and store on cloud 2)
frequent password changes

If chosen candidate is deemed unsuitable,

reassess the existing pool of applicants.
1) Reschedule interviews and/or conduct
interview via video or other audiovisual
mediums.

Obtain approval to commence acting

appointment.

Contact the accreditation council of Trinidad

and Tobago (ACTT) to validate the legitimacy
of the academic institution and request
potential candidates to submit official
transcripts from academic institutions.

Remedial Testing as an alternative. If

employee is on probation still, termination can
be an option. Disqualify candidate from
recruitment process if fradulent responses
were given and seek another candidate.

Outsource to consultant or SME to conduct

training.

Communicate and engage line and mgmt to

take necessary actions to ensure documents
are submitted as needed from respective
employees.
Engage external consultant to
support/expedite with the roll-out and training.

Engage mgmt and/or external consultants or

SMEs for support to ensure
delivery/completion.

Seek approval from the CEO for a new

deadline to re-do the output.

Seek approval from the CEO & CFO to

determine sufficient funds for training.

Utilize/source alternative Training Provider as

needed.
Utilize/source alternative Training Provider as
needed.

Utilize the course outline to create a

certificate internally that employees will sign
verifying that they were trained by in the
particular area by the resepctive training
provider.

Refer to Training Policies and Procedures.

Refer to the Performance Management Policy
and procedure.

Refer to the Performance Management Policy

and procedure.

CEO ensures that the Managers comply.

Seek approval by Executive Management to

make necessary amendments to respective
areas to ensure alignment to strategic
objectives.
Refer to the respective performance
management or succession planning policy.

Refer to exit clause of the service provider

contract

Enforcement of contract terms.

Notify Finance Department or provider to

rectify and ensure there is a documented
commitment from the insurance provider to
reimburse all overpayment on next bill or
issue a credit note.
Refer to the Employee Benefit policy.

Refer to EAP Policy/Procedure

Refer to the company EEA Policy. Seek legal

counsel and action via Corp. Secretary /
company attorney.

Refer to event calendar and liaise with

relevant stakeholders.
Refer to engagement contracts, procurement
policy and event calendar.

Liasie with IR Consultant.

Liasie with Payroll Officer, ICET and Payroll

Software Provider.

Refer tooutsourse
Access Compensation Policy.
to where necessary to
complete the program and/or rectify
nonconformities.
NOTES:

Role of Internal Audit in Risk Management Standard 2120 – Risk Management states that “The
internal audit activity must evaluate the effectiveness and contribute to the improvement of risk
management processes.” Specifically, the standard requires the internal audit activity to assess
whether:
- The organization’s objectives align with its mission.
- Management assesses significant risks.
- Management’s risk responses align risks with the organization’s risk appetite.
- Relevant risk information is captured and communicated timely throughout the organization,
including to the board.
 EVALUATION OF RISK MANAGEMENT

UNIT:
DATE OF EVALUATION:
PERFORMED BY:

Inherent risk rating No. of Risks No. of Controls Controls Controls Controls Business Continuity
documented Implemented and implemented outstanding Plan documented.
compliant and non
compliant

Unacceptable
Critical
Major
Significant
Minor
Insignificant
TOTALS

Overall:
Control measure: Preventive/Detection/Directive Control measure: Corrective
Control performance %: Control performance %:
Compliant controls/Total controls BCP documented/Risks (Significant
to Unacceptable)

Unacceptable/Critical/Major/Significant: Unacceptable/Critical/Major/Significant:
Control measure: Preventive/Detection/Directive Control measure: Corrective
Control performance %: Control performance %:
Compliant controls/Total controls BCP documented/Risks (Significant
to Unacceptable)

EVIDENCE OF COMPLIANT CONTROLS

Description of Control Ris Reg. ID Evidence
AREAS FOR IMPROVEMENT
 CONTROL & MONITORING / RISK ASSESSMENT TIMETABLE

NO. UNIT Jan-01 Feb-01 Mar-01 Apr-01

1 Business Innovation X
2 Capital Projects X
3 Corporate X
4 Distribution
5 E-Commerce
6 Finance
7 Health, Safety and Environment
8 Human Resources
9 Information, Communication and Technology
10 LPG
11 Maintenance
12 Marketing and Sales
13 Procurement
14 Quality Assurance - Fuel
15 Quality Assurance - ISO
16 Retail
17 Security
18 Transport
May-01 Jun-01 Jul-01 Aug-01 Sep-01 Oct-01 Nov-01 Dec-01