A Guide To The Project Management Body of Knowledge (PMBOK® Guide) - 5 Edition Edition Edition
A Guide To The Project Management Body of Knowledge (PMBOK® Guide) - 5 Edition Edition Edition
1,2,3
Project
Management
Institute
(PMI®)
is
a
Worldwide
organization
which
was
established
in
1969
“PMI
is
one
of
the
world's
largest
not-‐for-‐profit
membership
associations
for
the
project
management
profession,
with
more
than
700,000
members
and
credential
holders
in
more
than
185
countries”
(PMI
official
website)
Certifications
– PMP
certification
started
in
1984
for
Scope,
Time,
Cost,
Quality,
HR
and
Communication
– In
1987
Risk,
Procurement,
and
Framework
were
added
– PMBOK®
Guide
was
first
published
in
1996
– Mandatory
training
started
in
2002
– On-‐line
exam
started
in
2002
– Gain
exclusive
access
to
PMI
publications
– Gain
access
to
Global
standards
– Networking
options
– With
chapters
and
online
communities
of
practice
– Leadership
&
Volunteer
opportunities.
– Discounts
on
certification
exams
and
renewals
&
Professional
development
PMI
Publications
1. Foundational
Standards
2. Practice
Standards
and
Frameworks
3. PMI
Standards
Extensions
PMI
Standards
Extensions
1. Construction
Extension
to
the
PMBOK®
Guide
2. Government
Extension
to
the
PMBOK®
Guide
Foundational
Standards
• A
Guide
to
the
Project
Management
Body
of
Knowledge
(PMBOK®
Guide)
—
5th
Edition
• Organizational
Project
Management
Maturity
Model
(OPM3®)
• The
Standard
for
Program
Management
—
3rd
Edition
• The
Standard
for
Portfolio
Management
—
3rd
Edition
Work
on
developing
a
Project
Management
Standards
was
initially
started
in
1983
by
PMI
volunteers
– 1st
Edition
–
1996
– 2nd
Edition
–
2000
– 3rd
Edition
–
2005
– 4th
Edition
–
2009
– 5th
Edition
–
2013
<Current>
Practice
Standards
and
Frameworks
1. Practice
Standard
for
Project
Risk
Management
2. Practice
Standard
for
Project
Configuration
Management
3. Practice
Standard
for
Scheduling
4. Project
Manager
Competency
Development
Framework
5. Practice
Standard
for
Earned
Value
Management
6. Practice
Standard
for
Work
Breakdown
Structures
7. Practice
Standard
for
Project
Estimating
8. Practice
Standard
for
Requirements
(under
review)
Initiation 13 % 26
Planning 24 % 48
Executing 30 % 60
Closing 8 % 16
-‐ Are we ahead or behind schedule? -‐ Schedule Variance (SV)
-‐ How efficiently are we using time? -‐ Schedule Performance Index (SPI)
-‐ When are we likely to cost? -‐ Time Estimate at Completion (EAC)
-‐ How are we doing cost wise? -‐ Cost Analysis (CV & CPI)
-‐ Are we under/over or at budget? -‐ Cost Variance (CV)
-‐ How efficiently are we using cost head? -‐ Cost Performance Index (CPI)
-‐ How efficiently must we use our resources? -‐ To-‐Complete Performance Index (TC
-‐ Will we be under or over budget? -‐ Variance at Completion (VAC)
-‐ What will the remaining work cost? -‐ Estimate to Complete (ETC)
Chapter
8
Processes
and
activities
of
the
performing
organization
that
determine
quality
policies,
objectives,
and
responsibilities
so
that
the
project
will
satisfy
the
needs
for
which
it
was
undertaken
Quality
is
conformance
to
requirements
or
specifications
Degree
to
which
a
set
of
inherent
characteristics
fulfill
requirements
Quality
complements
Project
Management
by
recognizing
importance
of
– Customer
satisfaction
• Understanding
and
managing
the
needs
and
expectations
of
customers
– Prevention
over
inspection
• Quality
is
planned
and
built
in
-‐
not
inspected
in
– Continuous
improvement
• Plan-‐do-‐check-‐act
cycle
(Shewhart,
Deming)
• Malcolm
Baldrige
Award
• Organizational
Project
Management
Maturity
Model
(OPM3
®)
• Capability
Maturity
Model
Integrated
(CMMI
®)
– Management
responsibility
• Management
is
responsible
to
provide
resources
– Cost
of
Quality
(COQ)
• Total
cost
of
conformance
work
&
non-‐conformance
work
– Prevention
–
keeping
errors
out
of
a
process
prior
to
happening
– Inspection
–
keeping
errors
away
from
customers
by
inspecting
and
sorting
out
defected
products
– Audit
–
keeping
track
of
the
procedures
of
process
in
addition
to
quality
control
of
the
product
&/or
machines
– Attribute
sampling
–
result
conforms
or
doesn’t
– Variables
sampling
–
result
is
rated
on
continuous
scale
– Tolerance
–
threshold
indicating
out
of
control
process
– Quality
control
-‐
sampling
&
tools
at
product
or
machine
level
– Statistical
process
control
-‐
sampling
and
probability
Quality
and
Grade
are
not
same.
• Quality:
Degree
to
which
the
characteristics
fulfill
the
requirements
• Grade:
Category
assigned
to
products
or
services
having
same
functional
use
but
different
technical
characteristics
Chapter
9
Processes
that
Plan,
Acquire,
Develop
and
Manage
the
Project
Team
Roles
of
Project
Manager
• Leader
• Communicator
• Negotiator
• Problem
Solver
• Influencer
• Integrator
I.
Organizational
Charts
and
Position
Description
" Hierarchical
Type
Charts
" Matrix
Based
Charts
" Responsibility
Assignment
Matrix
(RAM)
" Text
oriented
format
" Other
Sections
of
the
Project
Management
Plan
" Risk
Register,
Risk
Owners,
Quality
Assurance,
QC
Activity
II. Networking
III. Organizational
Theory
IV. Expert
Judgment
V. Meetings
I. Organizational
Charts
and
Position
Description
II.
Networking
Formal
&
informal
interactions
with
others
in
an
Organization,
Industry
or
Professional
Environment
III.
Organizational
Theory
Provide
information
regarding
the
way
in
which
People,
Teams
&
Organization
behave
just
like
living
organisms
IV.
Expert
Judgment
Required
skills
preliminary
requirement,
Level
of
Effort
analysis
V.
Meetings
PM
team
will
hold
planning
meetings
Meetings
leverage
a
combination
of
other
tools
and
techniques
Reaches
to
consensus
on
HRM
plan
Human
Resource
Management
Plan
" Roles
&
Responsibilities
" Role:
Label
describing
the
portion
of
a
project
a
person
is
accountable
for
" Authority:
Right
to
apply
project
resources,
make
decisions
" Responsibility:
Work
that
a
project
team
member
is
expected
to
perform
" Competency:
Skill
&
capacity
required
to
complete
project
activities
" Project
Organization
Charts
Graphic
display
of
project
members
relationship;
formal
or
informal
" Staffing
Management
Plan
" Staff
Acquisition,
describes
when
and
how
human
resources
will
be
brought
onto
and
taken
off
the
project
team
" Resource
Calendar
(Resource
Histogram);
Compliance
" Staff
Release
Plan
&
Training
needs;
Recognition
&
rewards
I.
Pre-‐assignment
II.
Negotiations
With
responsible
functional
managers
&
other
project
management
teams
External
Organizations
III.
Acquisition
Full-‐time
&
Sub-‐contracting
IV.
Virtual
Teams
Communication
Plan
is
critical
for
success
V.
Multi-‐criteria
decision
analysis
Criteria
is
weighted
according
to
relative
importance
of
needs
within
team
Examples
of
selection
criteria:
Availability,
Cost,
Experience,
Ability,
Knowledge,
Skills,
Attitude,
&
International
Factors
I.
Interpersonal
Skills
Soft
Skills
(empathy,
influence,
creativity,
group
facilitation)
II.
Training
To
enhance
competencies
of
team
member:
Formal/informal
III.
Team
Building
Activities
Resolve
collaboratively
(crucial
to
project
success)
Management
support,
Introduce
rewards,
Managing
conflicts
Promote
trust
and
provide
good
team
leadership
Five
stages
of
team
development
Forming
Team
meets
&
learn
about
project
Storming
Team
begin
to
address
project
work
Norming
Member
begin
to
work
together
Performing
Performing
stage
as
a
well
organized
unit
Adjourning
Complete
the
work
IV.
Ground
Rules
Clear
expectations
regarding
acceptable
behavior
V.
Co-‐location
Locating
all
resources
at
one
point
convenient
for
effective
PM
VI.
Recognition
&
Rewards
Recognizing
&
rewarding
desirable
behavior
At
times,
even
intangible
rewards
are
also
effective
VII.
Personnel
Assessment
Tools
Insight
into
areas
of
strengths
&
weaknesses
to
better
manage
them
Examples
of
such
tools;
attitudinal
surveys,
structured
interviews,
etc
Sources
of
Conflict
• Schedules
• Project
priorities
• Manpower
resources
• Procedures
• Technical
opinions
• Cost
systems
• Personality
conflicts
CHAPTER
10
Modes
–
Internal
and
External
–
Formal
and
Informal
–
Vertical
and
Horizontal
–
Official
and
Unofficial
–
Written
and
Oral
–
Verbal
and
Non-‐verbal
Characteristics
–
Listening
Actively
–
Questioning/Probing
(for
better
understanding)
–
Educating
–
Fact
finding
to
confirm
information
–
Setting
and
Managing
expectations
–
Persuading
to
perform
action
–
Negotiating
–
Resolving
Conflict
" Information
requirements
of
the
project
stakeholders
"
Type
and
format
of
information
required
with
analysis
"
Organizational
structure
&
Communication
Channels
"
Communication
Requirement
Analysis
‘Checklist’
can
be
prepared
"
Checklist
develops
relationship
between
project
organization
&
stakeholders
"
Checklist
is
developed
by
answering
the
following
questions
•
Who
is
involved
•
Where
are
the
stakeholders
located/situated/present
•
What
are
the
true/logical/exact
informational
requirement
of
each
stakeholder
•
What
are
the
external
informational
needs
(e.g.
Communicating
with
the
media)
•
When
is
information
needed
(timing)
•
What
format
would
be
acceptable
or
should
be
triggered
and
transmitted
Communications
Management
Plan
"
Reason
for
information
distribution
&
Stakeholder
Communication
Requirements
"
Resources
allocated
(time
and
budget)
&
Type
(push,
pull,
push-‐pull)
"
Responsible
for
communication
&
Recipients
of
information
"
Methods/technologies
used
and
backup
modes
"
Method
for
further
updates
to
communications
management
plan
"
Flow
charts
of
the
communication
information
flow
"
Glossary
of
common
terminology
"
Information
to
be
communicated
(language,
format,
content,
and
level
of
detail)
"
Communication
constraints
(legislation
or
regulation,
technology,
and
organizational
policies)
Project
Documents
Updates
"
Project
Schedule
&
Stakeholder
Register
"
Stakeholder
Management
Strategy
ESSENTIALS
" Sender-‐receiver
models;
Choice
of
media;
Writing
style
" Meeting
management
techniques;
Presentation
techniques
" Facilitation
techniques;
Listening
techniques
I. Communication
Technology
II. Communication
Models
III. Communication
Methods
IV. Information
Distribution
Tools
Hard
copy,
Manual
filing
system,
Press
releases,
Shared
access,
Electronic
databases,
E-‐mail,
Fax,
Voice
telephone,
Video,
Web
conferencing,
Website,
Web
publishing,
Web
interfaces
to
scheduling,
PM
software,
Meeting
and
Virtual
Office
Support
Software,
Portals
&
Collaborative
Works
Management
Tools
V.
Performance
Reporting
Act
of
collecting
and
distributing
performance
information,
including
status
reports,
progress
measurements,
and
forecasts.
Performance
reporting
involves
the
periodic
collection
and
analysis
of
baseline
versus
actual
data
to
understand
and
communicate
the
project
progress
and
performance
as
well
as
to
forecast
the
project
results.
CHAPTER
11
Shewaz
you
need
nothing
as
far
as
RISK
is
concerned
• Risk
is
an
uncertain
event
or
condition,
that
if
it
occurs,
has
an
effect
on
at
least
one
project
objectives
(scope,
schedule,
cost
and
quality).
• Project
risk
is
always
in
future.
• Risks
should
be
managed
proactively
and
consistently
throughout
project.
• Known
risks
can
be
identified
and
managed.
Unknown
risks
cannot
be
managed.
Project
Team
should
create
contingency
plan
for
unknown
risks.
• Organizations
are
willing
to
accept
varying
degree
of
risks
which
are
within
the
tolerance
level,
known
as
risk
appetite.
Risk
exists
right
from
the
conception
of
the
project.
• Objective
of
Risk
Management
is
to
increase
the
probability
and
impact
of
positive
events
and
decrease
the
probability
and
impact
of
negative
events
• Positive
Factors
– Upfront
proactive
information
is
made
available
in
planning
– Helping
in
cautious
and
well
calculated
decision-‐making
– Project
objectives
are
re-‐verified
– Project
management
processes
are
re-‐viewed
– Better
probability
of
optimal
project
realization
– Increased
chance
of
project
success
• Negative
Factors
– Misconception
that
our
project
is
risk-‐free
after
this
exercise
– Project
risk
management
might
have
in-‐adequately
planned
– Definite
needs
resource
commitment
by
management
11.4
• Continuous
probability
distributions
are
excessively
used
in
modeling
&
simulations.
• Discrete
distribution
can
be
used
to
represent
uncertain
events
such
as
outcome
of
test
or
scenario
in
a
decision
tree
• Represent
the
uncertainty
in
values
e.g.,
durations
of
schedule
activities
&
cost
of
project
components.
CHAPTER
12
• Processes
to
purchase
or
acquire
the
products,
services,
or
results
needed
from
outside
the
performing
organization.
• Includes
contract
management.
• The
project
team,
which
is
part
of
the
‘performing
organization’,
can
be
either
the
buyer
or
the
seller.
• Perception
matters
for
Procurement
as
both
the
parties
are
collaborating
each
other
on
the
basis
of
mutual
respect
&
trust.
• Purchasing
is
part
of
Procurement
• Procurement
process
can
be
outsourced
• Procurement
is
highly
specialized
job
and
needs
technical
know
how
and
trust
and
ethics
• Even
HR
is
procured
• Procurements
in
conjunction
with
HR
constitute
the
Resource
Calendars
• Risk
related
contract
decisions
are
important
input
of
procurements
that
is
coming
from
the
Risk
• Procurements
is
external
focused
knowledge
area
• Procurement
can
involve
settlements
with
negotiations,
arbitration
and/or
even
legal
involvements
• Claims
settlements
are
the
important
job
of
the
Project
Manager
Documenting
purchasing
decisions,
planning
approach,
identifying
potential
sellers.
Determining
" Whether
to
get
outside
support
or
not
" What,
how,
how
much,
when
&
who
will
ensure
seamless
procurement
" Identifying
potential
suppliers
" Consideration
of
legislations,
regulation,
policies,
etc.
" Consideration
of
risks
involved
" Type
of
contracts
to
be
used.
I.i.
Firm
fixed
price
–
FFP
• Price
of
goods
are
fixed
at
the
outset.
• No
change
unless
scope
changes.
• Buyer
must
precisely
specify
the
product.
• Changes
in
scope
can
be
accommodated,
but
generally
at
an
increase
in
contract
price
I.
ii.
Fixed
Price
Incentive
Fee
–
FPIF
• Financial
incentives
are
tied
to
achieving
certain
metrics
• Targets
are
established,
final
contract
price
is
determined
after
completion
• Price
ceiling
is
set
and
costs
above
the
ceiling
is
sellers
responsibility.
I.
iii.
Fixed
Price
with
Economic
Price
Adjustment
Contracts
–
(FP-‐EPA)
• Long
term
contracts
• Aimed
at
protecting
both
buyer
and
seller
from
external
conditions
beyond
their
control.
• Fixed
price
with
special
provision
allowing
for
pre-‐defined
final
adjustments,
such
as
inflation,
cost
increase
or
decrease.
• FP-‐EPA
is
intended
to
protect
both
buyer
and
seller
from
external
conditions
beyond
their
control.
II. Cost-‐reimbursable
contracts
• Payments
to
the
seller
for
all
legitimate
actual
costs
plus
a
fee
for
sellers
profit.
• Used
where
the
scope
of
work
cannot
be
precisely
defined
at
the
start
and
needs
to
be
altered.
II.
i.
Cost
Plus
Fixed
Fee
Contracts
–
CPFF
• Seller
is
reimbursed
for
all
allowable
costs
plus
a
fixed
fee
calculated
as
a
percentage
of
the
initial
estimated
project
cost.
• Fee
amounts
do
not
change
unless
the
project
scope
changes
II.
ii.
Cost
Plus
Incentive
Fee
Contracts
–
CPIF
• Seller
is
reimbursed
all
allowable
costs
and
get
a
predetermined
incentive
fee
based
on
achieving
certain
performance
objectives.
• e.g.
80/20
split
over/under
target
cost
on
the
actual
performance
II.
iii.
Cost
plus
Award
Fee
Contracts
–
CPAF
• Seller
is
reimbursed
all
legitimate
costs.
• Fees
is
given
based
on
performance
determined
by
the
buyer.
• Determination
of
the
fees
solely
on
the
determination
of
sellers
performance
by
the
buyer,
and
is
generally
not
subject
to
appeals.
III.
Time
and
Material
Contracts
–
T&M
• Hybrid
type
of
contract
Contains
both
cost-‐reimbursable
and
fixed
priced
• Used
when
exact
quantities
are
not
known
• Rates
are
agreed
between
buyer
and
seller
(Service
charges
of
engineer
commissioning
3
G
project
$77
per
hr)
Fixed
Price
-‐
Firm
Fixed
Price
(FFP)
- Fixed
Price
Incentive
Fee
(FPIF)
- Fixed
Price
with
Economic
Price
Adjustment
Contracts
(EP-‐EPA)
Cost
Reimbursable
-‐
Cost
Plus
Fixed
Fee
(CPFF)
- Cost
Plus
Incentive
Fee
(CPIF)
- Cost
plus
Award
Fee
Contracts
(CPAF)
- Time
and
Materials
(T&M)
Selected
Sellers
List
of
sellers
who
have
been
judged
to
be
in
the
competitive
range
based
on
bid
evaluation
Agreements
• Can
be
a
simple
Purchase
Order
or
a
complex
contract
• Legally
binding
agreement
• Obligates
the
seller
to
provide
products
or
services
• Obligates
the
buyer
to
compensate
the
seller
• Includes
SOW
or
deliverables,
schedule
baseline,
pricing,
payment
terms,
inspection,
acceptance
criteria,
warranty,
product
support,
penalties,
incentives,
many
more
items
12.3
Can
be
taken
care
of
by
a
‘separate
entity’
Contract
administration
can
be
taken
as
an
administrative
function
separate
from
project
organization.
Scenario
is
viable
when
performing
organization
is
seller
of
the
project
to
an
external
customer
12.4
Process
of
completing
(close
out)
each
project
procurement
" Supports
the
Close
Project
or
close
phase
process
" Finalizing
open
claims
&
updating
records
" Archiving
information
for
future
use
as
lesson
learnt
" Unresolved
claims
may
be
subjected
to
litigation
as
a
separate
project
" Multiple
contracts
may
close
at
various
times
during
the
project
Early
termination
of
a
contract
is
a
special
case
• Mutual
agreement
of
both
parties
• Default
of
one
party
• Buyer
may
have
to
compensate
for
the
work
performed
by
seller
Review
Close
Procurements
Process
of
your
organization
Compare
it
with
PMBOK®
suggested
Close
Procurements
Process
Point
out
discrepancies
and
enlist
them
with
probable
solution
CHAPTER
13
Almost
same
as
that
of
PMBOK









