TOPIC
Tour Management
SUBJECT: PROJECT MANAGEMENT
Prepared By:
Abrar Hussain 2K17/BBA/08 (Morning)
Owais Ahmed 2K17/BBA/135 (Morning)
Shahnawz Khoso 2K17/BBA/224 (Morning)
Babar Mahesar 2K17/BBA/50 (Morning)
Submitted To:
Madam Sanober Salman Shaikh
Table of contents
Introduction
Phases of Project Management
Mission
Vision
Objectives
Cost Estimation
Project Scope
Description of Operations
Risk & Constraints
Financial Planning
Conclusion
Introduction:
We are introducing the Tour Service Management Project. We engage in service oriented
task. In which we aim to provide tour services like making tour trips and provide guiders,
hotel and restaurant services and transportation services. We aim to provide best tour
facilities as well as adventurous places, accommodations, catering and much more with
affordable charges to our customers. As in our surrounding there are various adventurous
tour places but there is no proper tour facilitators who guide tourists. So analyzing the
solution of this problem, we have chosen this project.
Phases of Project Management:
Phase-I: Project Initiation
We have initiated this project because there is a lot of demand and adventurous places but lack
of guidance and facilities. So seen this problem we have decided to fill this gap. We have
decided to prepare the project regarding this.
Phase-II: Project Planning
In this phase we enlist all the tasks, responsibilities, schedules and timeline of our project.
Phase-III: Project Execution
In this phase we implement all our resources to be fully executed. We prepare workflows for
our project and team responsibilities.
We have made our organizational structure.
Trip Manager The trip manager is responsible for managing trips, scheduling time
arranging venues.
Sales Officer The sales officer is responsible for promoting and distributing tour
services to tourists.
Transport Facilitator The transport facilitators is responsible for arranging and
maintaining tour vehicles.
Phase-IV: Project Controlling
After developing all plans and strategies it is become mandatory that how it is being
controlled, because if the work plan is not implemented properly our all efforts will be
spoiled, so it is only possible we all will be available there and check all the quality of our
services. We can use our skills and knowledge to implement these plan properly and oversee
the work.
Mission:
Our mission statement is to make our customers explore wondering places by providing
best tour services and adventurous places. We seeks to manage the travel requirements of
tourist and add value to their travel spend. We tend to focus on the customers’
requirements.
Vision:
To be become well leading tour management in the era of tourism and to be the leading
promoter of tourism.
Objective:
To provide best facilities along with exciting tour destinations.
To care more about customers values and satisfaction.
To build a strong between customers and partners.
To promote tourism sector.
Cost Estimation:
We need financing of 600,000. Which will cover office expenses (furniture, air conditioning
and other expenses.) approximately 250,000Pkr, Vehicles on lease in advance is
approximately 150,000Pkr, Furniture expenses of 78,000, Advertisement cost approximately
Project Scope:
Tourism in Pakistan is a growing industry. In 2018 the British Backpacker Society ranked as
the world’s top adventure travel destination, describing the country as one of the friendliest
country on the earth with mountain sceneries that is beyond every ones wildest imagination.
According to the Travel & Tourism Competitiveness Report 2017 released by the World
Economic Forum, the direct contribution of travel and tourism to Pakistan’s GDP in 2015 was
US 328.3 million, constituting 2.8% of the total GDP and the direct contribution of travel and
tourism to Pakistan’s GDP in 2016 was US 7.6 billion (PKR 793 billion), constituting 2.7% of the
total GDP. By 2025 the Government predicts tourism will contribute 1 trillion PKR to the
Pakistan’s economy.
In our project the operation manager is responsible for all process of trip like scheduling and
arranging all necessary stuff. Our trip team provide information about trip and guide
customers about all places they will also get facilitate customers with different activities like
sports. Operation manger and all the team members are responsible for quality services to
the customers. Orders will be taken directly by visiting office and meeting with concerned
persons. It can also be placed trough call service by contacting official call agents. Customers
also place their order by visiting our official website tour agency.
Description of Operations:
1. Taking Orders
2. Processing Trips
Taking Order:
Orders will be taken directly by visiting office and meeting with concerned persons. It can
also be placed trough call service by contacting official call agents. Customers also place
their order by visiting our official website tour agency. These are the platform through which
we place orders.
Processing the trip:
This is the major operation or task. This major operation is assigned to the trip manager.
Operation manager is responsible for all process of trip like scheduling and arranging all
necessary stuff and transport facilitator managing vehicles, accommodations, safety and
security to the customers.
Flow of Orders for Services:
Order
Payment Processing
Delivery
Location and Target Marketing:
We have chosen Dadu City as our project area because there are various tour places like
Gorakh Hill Station, Naeen Gaj Dam, Manchar Lake and much more but there is no proper
tour facilitators who guide tourists. People in Dadu also arrange local transportation for
tour. So analyzing this solution, it is a great opportunity for us to initiate tour management
project in this huge market.
Risk & Constraints:
In every sector where you have some strengths, then there are some weakness also because
there is a parallel connection between them. As we have new to the market we don’t have such
market experience that how to manage the things properly specially how to manage transportation?
How to manage accommodation? Etc. As time passes we will learn and manage this these
weaknesses. We have faced lot of difficulties in manage tours transportations. We had lack of
finance and lack of experience.
Financial Planning:
In financial planning we have decided to finance our project from two sources contribution
of partners and bank loan. Once the financing is collected we will hire a project director to
oversee the overall scenario of project and will also hire project financial analyst if we
needed.
Conclusion:
We are introducing the Tour Service Management Project. We engage in service oriented
task. In which we aim to provide tour services like making tour trips and provide guiders,
hotel and restaurant services and transportation services. We aim to provide best tour
facilities as well as adventurous places. Our key focus are student and joint families who are
fond of tourism but they don’t have proper guidance and travel and tourism facilities. In our
project price schedule and sales forecast is very well defined. In our project all the activities
will be governed by us. We have initiated this project because there is a lot of demand and
adventurous places but lack of guidance and facilities. So seen this problem we have decided to
fill this gap. We have decided to prepare the project regarding this. We can use our skills and
knowledge to implement these plan properly and oversee the work.