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Effective Oral Communication Techniques

1. The document provides examples of conversations for making and receiving phone calls, receiving guests, and making reservations over the phone. 2. For phone calls, it gives examples of asking to speak to someone, leaving a message when they are unavailable, and asking for contact information. 3. For receiving guests, it provides sample greetings and responses, asking if they have an appointment, directing them to the appropriate office, and welcoming them inside.

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Atul Lailatul
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19 views2 pages

Effective Oral Communication Techniques

1. The document provides examples of conversations for making and receiving phone calls, receiving guests, and making reservations over the phone. 2. For phone calls, it gives examples of asking to speak to someone, leaving a message when they are unavailable, and asking for contact information. 3. For receiving guests, it provides sample greetings and responses, asking if they have an appointment, directing them to the appropriate office, and welcoming them inside.

Uploaded by

Atul Lailatul
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ORAL CONTACT

1. TELEPHONE CALLS
a. Receiving Calls
Receptionist : hello! Intervention, Can I help You?
Mr. Carlo’s secretary : Yes, please I would like to speak to Mr. Joseph Black.
Receptionist : Excuse me, who is speaking please?
Mr. Carlo’s secretary : I am Mr. Carlo’s secretary,please tell [Link] that Mr. Carlo will
speak to him.
Receptionist : One moment please.
( to Mr. Black ) Excuse me Sir, Mr. Carlo would like to speak with
you on line 1.
Mr. Black : I’ll take it. Thank you.

b. Asking for Message


Secretary : Hello! Maywood, Can I help you?
Mr. Antonov : I would like to speak with Mr. Jono.
Secretary : I am so sorry Sir, He is not in the office right now.
Mr. Antonov : When will he be back?
Secretary : Tomorrow Sir, that’s what he told me. Can I take your message?
Mr. Antonov : Yes, please tell him that Mr. Antonov is calling today. Can you give
me his cell phone number?
Secretary : Certainly Sir. This is his cell phone number .............

May I take your message?


Would you leave a message?

c. Asking for Address and Phone Number


Excuse me, May I take a note of your name, Sir/Ma’am?
May I take a note of your phone number and address, Sir/ Madam?
Do you mind if I take note of your name, Sir/ Ma’am?
Do you mind if I take note of your address and phone number, Sir/Ma’am?

2. RECEIVING GUEST
Good morning, can I help you, Sir/Ma’am?
Good afternoon, what can I do for you, Sir/ Ma’am?
Good morning, how can I help you, Sir/ Ma’am?

(Response)
Good morning, I’d like to see Mr. Newman.
Good afternoon, I’d like to meet Mr. Ford.
Good morning, my name is Helen. I have an appointment with Mr. Bigg at 09.00
Can you direct me to his office?
Can you tell me where his office is?
I wonder if you could direct me to his office.
Could you tell me where his office is?

(if you need to call the secretary first)


Would you please wait for a while/for a moment?
One moment, Sir/ Ma’am.

(other response)
Do you have an appointment?
Excuse me, Are you Mr/Miss/ Mrs. Henderson?
He is expecting you.

(other response)
Please follow me.
This way please.

(in the room)


Would you please come in.
Please come in.

3. MAKE A PHONE CALL


Haryo : Hello! May I speak to Miss Lola?
Miss Lola : Speaking!
Haryo : I am Haryo from asia Tour. I would like to reserve five tables for twenty
people on July 12th.
Miss Lola : For dinner or lunch ?
Haryo : For lunch

Excersise
With your partner, create a conversation with the following situations:
a. Mira, Mr. Black’s secreatry, receive a call from Mr. Brown’s secreatry that her boss
wants to talk to Mr. Black.
b. Mira is working in the office and she receives a guest, Mr. Brown, who wants to see
[Link].

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