IV.
Content
With the evolution of lodging industry and proliferation around the world. It is impossible to
categorize them under or term. Here’s a list of hotels usually used in tourism and hospitality
circuit, with a specific purpose and clientele.
Types of Lodging:
Airport Hotel:
Located near the airport
Cater mostly to transient airline passengers who may be catching another flight to
complete their journey.
Airlines provide hotel facilities to those passengers with cancelled or delayed flights.
Casino Hotel:
Serve only one purpose- to serve guest who wants to gamble.
Most rooms are large and fitted with queen size beds with bathrooms, having separate
bathing, shower and toilet area.
Downtown Hotel:
Located at the center of the city in busy commercial and shopping district.
Cater to guest on short visit to a maximum of one week stay. Naturally these hotel will
also boast of leading restaurants, bars and night clubs.
Motels:
Located along highways and road junctions.
It is a lodging facilities with 15-100 rooms for the auto mobile traveler.
Resort Hotel:
It is a full service lodging facility, intended primarily for vacationers and usually located
in places frequented for relaxation or recreation, such as beaches, seashores, historic
areas, ski parks, spas.
The difference to a ‘simple’ hotel lies in the range of services and amenities offered. A
Resort Hotel typically includes entertainment and recreational activities.
We can say that a Resort is a self-contained establishment, providing for most of a
vacationer's needs while remaining on the premises (lodging, food, drink, sports,
entertainment, shopping, etc.).
Hotel Classification
Hotels may be classified by the number of rooms. The size of hotels directly influence the size of
the House keeping brigade.
25 rooms and less ---------------- Small
26-100 rooms _-------------------- Medium
101-300 rooms ------------------- Large
301- 1000 rooms ---------------- Very large
Above 1000 rooms -------------- Mega
Revenue Division / Departments
A Hotel has two major revenue producing divisions:
1. Accommodation: Is responsible for the sales of rooms, driven front office department
supported by department such as House-keeping, Laundry, Telecommunication, Health Club
and Engineering, who make rooms saleable.
The Hotel Organization
Accommodations:
Front Office: The heart of the hotel that makes room reservation, provides them with
information during their stay.
Basic functions of the front office:
To sell rooms
Reserve rooms for the guest before their arrival
To register guest into the hotel (reservation)
To assign rooms (reception)
To coordinate with other services (Guest relations desk)
To control guest room keys
To provide in-house and external information to guest (Telecommunication)
To maintain accurate room status information
To maintain guest accounts and settle their bills. (Front office cashier)
Uniformed services: (Collective term for lobby service)
Lobby manager:
- Coordinates all guest services from a Central point.
Concierge:
- Provides personalized service and information in large hotels to the guest, during
their stay and also offer mail and messaging. Services.
Bell Desk
- Coordinates the movement of guest baggage, responsible for distribution of daily
newspaper to the occupied guest rooms, executive offices, business centers and the
coffee shop.
Doorman
- Is a person who welcomes guest at the hotel portal, helps in off-loading And loading
guest luggage, if required.
Valet
- Is responsible to provide car parking services, his challenge is to keep a track of the
car keys and return them to the rightful owner.
House Keeping:
- Is responsible for the cleanliness, maintenance and the aesthetic standard of hotel.
Different section of housekeeping are:
A. Housekeeping Desk: Which passes information to housekeeping staff working at various
parts of the hotel.
B. Linen and Uniform room: coordinates with the laundry for the supply of clean and linen and
uniforms.
C. Horticulture: tend all landscape, gardens and nurseries.
D. Flower shop: where flowers are produced and prepared for decorating in rooms, lobbies or
buffet tables and sold to customers.
E. Lost and Found section: to deposit misplaced guest belongings.
F. Guest room cleaning: brigade who clean and maintain all guest-rooms for sale.
G. Public area: brigade who are responsible for the cleaning of the front office, lobby,
restaurants and other areas.
Laundry:
This is a critical department that launders the volume of bed linen, restaurant linen staff uniform
Guest garments.
Engineer:
This department is responsible for the supply of air conditioning (or heating), lighting,
mechanical, electrical, carpentry, electronic and civil works of the hotel.
Health Club and Recreation
This department is considered a minor revenue department but with a huge impact on a guest
profile that is getting increasingly health and physical-fitness conscious.
Provide tennis court and squash courts.
2. Food and Beverage:
Is responsible for the sales of food and beverage, through food outlets like restaurants, room
service , bars and banquets , supported by kitchen and stewarding departments
Restaurant:
- Is a commercial establishment committed to the sale of food and beverage.
Room services:
- A food service operation, it provides food and beverage to guest rooms.
Bars:
- Dispenses wines, liquor , spirits , juices , aerated water , cigars and cigarettes.
Banquets:
- Is a major venue area with food and beverage, They cater to various occasions in
dedicated function rooms within the hotel premises as well as outdoor sites away
from the hotel.
Kitchens:
- The place where food is prepared.