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Bank Account User Questionnaire

This document contains a 16 question survey about users of bank accounts and their use of information and communication technologies in banking. The survey collects personal information about respondents such as name, age, education and asks questions to determine respondents' views on how ICT has impacted factors like service quality, cost reduction and time savings in banking activities. Respondents are also asked about their usage of technologies like telephone banking, ATMs, internet banking and their views on whether internet banking will replace traditional banking methods.

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Sirajum Munira
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23 views4 pages

Bank Account User Questionnaire

This document contains a 16 question survey about users of bank accounts and their use of information and communication technologies in banking. The survey collects personal information about respondents such as name, age, education and asks questions to determine respondents' views on how ICT has impacted factors like service quality, cost reduction and time savings in banking activities. Respondents are also asked about their usage of technologies like telephone banking, ATMs, internet banking and their views on whether internet banking will replace traditional banking methods.

Uploaded by

Sirajum Munira
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire for the Users of a Bank Account

We are conducting a study on the impact of Information & Communication Technology (ICT) on
the banking sector in Bangladesh. Please be assured that your responses will be strictly
confidential.

[N.B.: Please use tick marks to indicate your answers]

Personal & general facts of users:


1. Name:
2. Name of the bank & branch:
3. Gender:
□ Male
□ Female
4. Age
□ 18-25 yrs
□ 26-35 yrs
□ 36-45 yrs
□ Above 45 yrs
5. Education
□ SSC/HSC
□ Bachelor′s Degree
□ Master′s Degree
□ PhD Degree
6. Profession
□ Employed
□ Self-employed
□ Unemployed
□ Student
7. Purpose of Account
□ Business
□ Salary
□ Personal
□ Others

8. Length of time using the bank


□ 0-2 yrs
□ 3-5 yrs
□ 6-8 yrs
□ Above 8 yrs

Specific facts related to the study:


1. Which category of the banks do you consider as most technologically advanced?
□ Public-sector banks
□ Private-sector banks
2. Which factors promotes you most to use the new technology in Banking?
□ Reduced time of transaction
□ Cost effectiveness
□ Ease of time
□ Safe & Secure
3. Does information technology increase the quality of service of your banking activities?
□ Yes
□ No
4. Does information technology increases cost reduction of your banking activities?
□ Yes
□ No
5. Is an information technology increasing the flexibility of service of your banking
activities?
□ Yes
□ No
6. Does information technology save your time in banking activities?
□ Yes
□ No
7. How frequently do you use telephone banking services per month (for example, balance
inquiry, fund transfer between accounts)?
□ Less than 1
□ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
8. How frequently do you visit your bank branch per month?
□ Less than 1
□ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
9. How frequently do you use an Automated Teller Machine (ATM) per month?
□ Less than 1
□ 1 to 3 times
□ 3 to 8 times
□ Over 8 times
10. Have you used (or are currently using) any off-the-shelf personal finance management
software programs (such as Quicken, MS Money, or Mecca software)?
□ Yes
□ No
11. If you answered yes to the previous question, how long have you been a regular user of
such software?
□ Less than 1 month
□ 1 to 6 month
□ More than 1 year
□ Not applicable (check here if you answered “NO” above)
12. Do you have an internet bank account?
□ Yes
□ No
13. What was the single most important reason that you chose this particular bank as your
Internet bank?
□ You have traditional bank account with the same bank
□ The rand name of the bank
□ The excellent service offered by the bank
□ Others
□ Not applicable
14. Do you think Internet Banking will replace traditional banking methods?
□ Yes
□ No

15. What is the most important reason for you to have an internet bank account opened?
□ Convenience
□ Curiosity
□ Better rates
□ Safe & secure
□ Low service charge
□ Easy to maintain my banking activity
16. The contribution of new technology to the success of banks in your opinion is:
□ Very high
□ High
□ Average
□ Low
□ Nil

[Thank you so much for your valuable time, cooperation, patience & information.]

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