Understand the links between systems and behaviours,
and start working on the levers of successful change!
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Möbius supports organizations by designing Möbius is an official affiliated partner of
and implementing the best business solutions the Shingo Institute and is deploying the
at their strategic moments. Shingo Model™ and its Guiding
Together with our customers we realize impact Principles.
and bring strategy into practice.
[Link]
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Speaker of today - passion for
Enterprise Excellence CULTURE
MÖBIUS GENT
Kortrijksesteenweg 152
9830 Sint-Martens-Latem
+32 9 280 74 20
MÖBIUS UTRECHT
Marc Thys Atoomweg 50
NE-3542 AB Utrecht
+32 475 69 99 24 +31 30 73 71 197
[Link]@[Link]
25 years of Consulting & Management in
Operational Excellence
- OpEx Program Director
- Lean Six Sigma Master Black Belt
Agenda
• Introduction
• Shingo + Culture + Systems drive behaviour
• Questions / workshop
• Report out from workshops
• Wrap-up
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Systems drive behaviour...
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Culture is at the heart of the Shingo Framework
The 3 Shingo Framework Insights
1. Ideal Results Require Ideal Behaviours
2. Beliefs and Systems Drive Behaviour
3. Principles Inform Ideal Behaviour
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What are Systems?
• “a collection of tools or tasks that are highly integrated to
accomplish an outcome”
• “a cohesive conglomeration of interrelated and interdependent
parts”
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Your Organisation is Perfectly Designed
to Get the Results it Gets…
But maybe not for the results you want …
Business Situation Business Results
What needs must Are the results
be satisfied? as expected?
Business Strategy Operating System Culture
Are the strategy & How do we operate? Which work behaviours
goals right, How are we critically influence
are they clear? organized? the results?
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What is the Operating System
Experienced by our Associates?
Guidance
Objectives
Instructions
Inputs Standards Outputs
Information Scope of Work Products
Materials Services
Tasks
Decisions
Resources
Tools Feedback
Time Gaps
Skills Alignment
An Excellent Organisation relies on Excellent Decision Making – at ALL LEVELS
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Culture is the Sum of the Behaviours
People make dozens, if not hundreds of decisions every day …
Every behaviour we see is the result of a decision
Are people making the right decisions at the right time?
How is this then determining results?
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What are the Critical Decisions People Make Every Day?
Are these the Right Decisions?
1. Let’s focus on an underperforming team …
a) What are the poor decisions they are making?
b) Come-up with a couple of “poor decisions examples” in your team
c) What systems are preventing them from making better decisions?
2. Let’s focus on a high performing team …
a) What are the great decisions they are making?
b) Come-up with a couple of “great decisions examples” in your team
c) What systems are helping them to make those decisions?
Please take 10 minutes to think about these questions and discuss at your table
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What Can You Do to Improve the System?
Given the elements of your current operating system that are driving great
decisions as well as poor decisions …
What elements should you change?
How should you change them?
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5 Operating Systems Design Questions to Ask
1. What kind of decisions do you want the team to be able to make?
2. What kind of guidance do they need?
3. What kind of information do they need?
4. What kind of skills do they need?
5. What kind of resources do they need?
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Please join our workshop next Friday:
“HOW INNOVATIVE ORGANIZATIONAL SET-UPS CAN
BOOST YOUR ENTERPRISE EXCELLENCE!”
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Thank you!
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