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Leadership Training for Customer Service

This document discusses leadership and improving customer service. It emphasizes that effective leadership and good customer service are important for companies. The training aims to help participants develop customer service skills and become more valuable leaders. It will examine leadership styles and teach how to recognize customers' significance, handle complaints professionally, and develop a customer service attitude. Providing a total customer experience through appealing product packages, creative marketing, and removing barriers to access is also covered.

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8 views5 pages

Leadership Training for Customer Service

This document discusses leadership and improving customer service. It emphasizes that effective leadership and good customer service are important for companies. The training aims to help participants develop customer service skills and become more valuable leaders. It will examine leadership styles and teach how to recognize customers' significance, handle complaints professionally, and develop a customer service attitude. Providing a total customer experience through appealing product packages, creative marketing, and removing barriers to access is also covered.

Uploaded by

11040603
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

LEADERSHIP

PRACTICE TO IMPROVE
CUSTOMER SERVICE

It is not the product which brings you the sale,


rather it is the service which the product is being provided.

Training handout –emw page training handout –emw page


Introduction:

The world today is looking for significant real and strong leaders.
Companies now days are eager to shell out hundreds of millions if not
thousands just to have EFFECTIVE LEADER to be in command of their
organization! That's how much leaders are needed today.

Companies are also spending all out to support trainings and seminars
to filter leaders that are fitting to be part of their team. Sadly, not all
leaders are born some are needed to be polish and made. Whether you
are manager in the corporate world, or pastor in church, or the head of
a family, or politician of your local neighborhood; YOU NEED TO BE
EQUIPPED TO BECOME AN EFFECTIVE LEADER.

Is your company one of those who polish or even refine LEADERS? If


your answer is YES, then, applause! It distance and keep you away from
rotten shell of mediocrity. The core reason why you are here!

The training plans to embark on a journey towards customer service


professionalism and commitment. Likewise, empower each of you as
leaders with tools to make you not just proficient but valuable leader
who will sustain your people the knowledge you acquire from this
training.

Training handout –emw page training handout –emw page


Training OBJECTIVES:

At the end of this training, you will be able to: “I suppose LEADERSHIP at one time meant muscles;
But today it means getting along with of people”
- EXAMINE your leadership styles and determine how your
personality affects it.
- M. Gandhi

- RECOGNIZE the significance and importance of Customer Service


attitude to you, your subordinates and your company. “As we look ahead into the next century, leaders will be those who
empower others.”
- REALIZE that Customer Service encourages customer whether to “Your most unhappy customer is your greatest source
buy and/or whether to remain a customer of your company.
of learning.”
- REALIZE that handling a complaint can lead to professional
effectiveness. -Bill Gates (Micosoft)

- DEVELOP a customer service attitude.

Training handout –emw page training handout –emw page


A TOTAL CUSTOMER EXEPERIENCE

Inorder to offer a pleasing customer experience, you must look upon the
following:

Are leaders born or made?  What will make your product appealing?
o Offer a complete package familiarity.
 Example: combine one or more products especially on
special events/holidays.
deviate
 Or a package your competitor never have.

 How can I attract customer?


o Use creative scheme to generate interest
 Use your imagination and an understanding of your
customer needs to get their attention.
 Example: discounts on weekends

 Best methods to reach your customer


o
 Remove access barriers

Training handout –emw page training handout –emw page


COMMUNICATION

Training handout –emw page training handout –emw page

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