Scribd
Upload
24 views13 pages

Effective Patient Communication Strategies

The document discusses effective doctor-patient communication during initial contact. It emphasizes the importance of establishing rapport by greeting patients warmly, showing sympathy, and taking time with them. The key objectives for doctors are to make the patient feel comfortable, gather key information, explain the process, and address any concerns. Opening questions should be asked in a positive manner to facilitate discussion, rather than assuming something is wrong or using informal language.

Uploaded by

Nashwa Rashed
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
24 views13 pages

Effective Patient Communication Strategies

The document discusses effective doctor-patient communication during initial contact. It emphasizes the importance of establishing rapport by greeting patients warmly, showing sympathy, and taking time with them. The key objectives for doctors are to make the patient feel comfortable, gather key information, explain the process, and address any concerns. Opening questions should be asked in a positive manner to facilitate discussion, rather than assuming something is wrong or using informal language.

Uploaded by

Nashwa Rashed
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Unit 1

Misr University for Science &


Technology

Receiving the Patient


 The Kindly word, the cheerful look the
sympathetic look – these the patient
understands

 William Osler (1849- 1919)


Introduction
What are the most benefits of effective
communication?

Effective doctor-patient communication is a central clinical


function, and the resultant communication is the heart and
art of medicine and a central component in the delivery of
health care
What are the most effective means of
establishing initial rapport with the patiens?

 The initial contact with the patient is vital.


 Doctors should take time to greet their patients to
break the distance between them and their patients
especially during their first visit.
 Patients understands warmth and sympathy delivered
by their doctors better than their conditions.
 This will facilitate the encounter.
These are points you should pay attention while establishing a
rapport with a patient at the beginning of the interview.
What are the four main objectives for doctor’s initial
contact with the patient?

You should use these 4 objectives in your first session.


Look at these phrases and give each set of
objectives a heading.
Answers
What do you think of these opining questions?
Why?

So, what’s the problem?

What’s up?
 We ask opening questions like:
 What brings you here today?
 How are you feeling today?
 What would you like to discuss today?
 But we avoid asking questions
like:
 What’s wrong with you?
 What’s your complain?
 What’s the problem?
 Because these questions are negative, and we
avoid asking negative questions or assuming
that there is something wrong with the
patient.
 We avoid asking questions like:
 What’s up?
 Because these questions are rude and
informal.
These are examples for opening questions and the
scenarios they are asked in:
These are examples for opening questions and
the scenarios they are ask in:

You might also like