NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

INFORMATION SYSTEM FOR MANAGERS

Question Bank.

Multiple choice questions.

1. The system followed by an ATM machine is called _________________.

a) Information system
b) System
c) Networking
d) Tele-conferencing

2. The word information is derived from __________ word “informare”.

a) French
b) Roman
c) Latin
d) German

3. ________________ is the data that is collected for processing.

a) Output
b) Processed
c) Control
d) Input

4. A _______________ is able to sort, store and access much faster.

a) CBSI
b) CBIS
c) ATM
d) CISB

5. ____________ has become a vital part of the business environment.

a) Technology
b) Internet
c) MIS
d) System
6. State whether the following statement is true or false.
(i) MIS is used to analyze and organize unstructured data retrieved from
internal resources only.
a) False
b) True
c) May be true or false
d) Cannot be determined

7. _____________ can be described as the collection of physical components.

a) Software
b) Hardware
c) Data
d) Input

8. A computer monitor is also known as ________________.

a) CPU
b) RAM
c) VDU
d) ROM

9. ____________ software is a software programme that is designed to perform

a specific task.
a) System
b) Monitor
c) CPU
d) Application

10. MS excel contains ______________ which are used to record data in the form
of rows and columns.
a) Spreadsheets
b) Sheets
c) Rows
d) Columns
11. Which of the following is not a cross-platform software package?
a) Kingsoft office
b) Microsoft office
c) Libre office
d) Open office

12. Computer network is also called __________________.

a) Process
b) Peripheral
c) Network
d) Networking

13. For a network, software licenses are _____________ than buying licenses for
several standalone computers.
a) Costlier
b) Less
c) Easier
d) Cheaper
14. is an online journal that a person stores, posts and publishes on the
internet.
a) Forums
b) Blogs
c) Wikis
d) MIS
15. In which of the following functions of MIS, reports are generated based on
the enterprise’s need?
a) Planning
b) Storage
c) Data planning
d) Access

16. Most computers having an open ---------- port or unused expansion slot.
a) USC
b) USP
c) USB
d) MIS
17. NOS can be of ___________ major types.
a) Three
b) Five
c) Two
d) Six

18. In ___________ topology each device connected to a central device with a

point-to-point connection.
a) Bus
b) Car
c) Mesh
d) Star

19. Full form of MAN is _____________________.

a) Metropolitan Area Networking
b) Metropolitan Area Network
c) Metropolitan Area Net
d) Metropolitan Access Network

20. This layer handles host-to-host communication.

a) The Transport layer
b) The Host layer
c) The Link layer
d) The Application layer

21. __________________ is a computer network that is used outside the

intranet.
a) Internet
b) Intranet
c) Extranet
d) E-mail

22. _________ and __________ are two network models.

a) TCP, IP
b) IP, USB
c) TCP, USB
d) TCP/IP, OSI
23. _____________ is a collection of facts and figures.
a) Input
b) Data
c) Process
d) Output

24. Processed and interpreted is called _________________.

a) Data
b) Access
c) Information
d) MIS

25. In which database, data is defined in terms of object?

a) Object-oriented database
b) Distributed database
c) Temporal database
d) Multimedia database

26. _________ multimedia data includes text files or image files.

a) Dynamic
b) Stagnant
c) Static
d) Stationary

27. Mobile databases consists of ____________ components.

a) Two
b) Six
c) Five
d) Four

28. Providing security to the database is a very significant feature of ________.

a) MIS
b) DBMS
c) IS
d) DBA
29. ________________ refers to the process of designing a database.
a) Data
b) Processing
c) Database modeling
d) Accessibility

30. In an relational model, data is organized and represented using tables, which
are also called ________________.
a) Relations
b) Management
c) Skills
d) Adaptive

31. Information systems are usually divided into __________ categories.

a) Six
b) Seven
c) Three
d) Five

32. Batch processing is used when a __________ delay does not affect or
decrease the usefulness of the result.
a) Series
b) Time
c) Money
d) Energy

33. _______________ is used for system tasks by the host controller and
automation system.
a) PSU
b) CPU
c) PCS
d) MNC
 34. MIS, DSS, EIS are development methods for?
a) MSS
b) PSU
c) PCS
d) IS

35. One of the popular definition of MIS , given by ______________ .

a) Carl Lewis
b) Henry Fayol
c) Shakespeare
d) Schwartz

36. EIS is a type of _______.

a) IS
b) RAM
c) MIS
d) Network

37. Which of the following are the applications of cognitive science?

1. Learning systems
2. Genetic algorithms
3. Locomotion
4. Dexterity

a. Option 1 & 3
b. Option 1 & 2
c. Option 2 & 4
d. Option 3 & 4

38. It is the information that is generated in response to request by marketing

department of an organization.
a) Requested information
b) Recurring information
c) Monitoring information
d) MIS
39. Which of the following options are the uses of behavioural models?
1. Process control
2. Agricultural sciences
3. Material management
4. Loading systems

a. Option 1 & 3
b. Option 1 & 4
c. Option 2 & 3
d. Option 3 & 4

40. systems keep a track on the daily regular business transactions of

the organisation.
a. Management-level
b. Strategic-level
c. Executive information
d. Operational-level

41. To achieve apparent intelligence, an expert system has _______ components to rely
on.
a) One
b) Two
c) Three
d) Five

42. ___________ refers to an information system that controls and integrates the
different business functions in an organizations.
a) ERP
b) ECS
c) PCS
d) MIS

43. Drawbacks of ___________ led to the evolution of ERP.

a) MRP III
b) MRP IV
c) MRP
d) MRP II
44. Which evaluation involves a deep analysis of the shortlisted ERP systems to select
the final systems.
a) Project planning phase
b) Evaluation phase
c) Package evaluation
d) Gap Analysis

45. strategy aims to exploit scale of production.

a. Cost leadership
b. Product differentiation
c. Cost focus
d. Focused differentiation

46. is a module that can be accessed by an organisation’s customers,

suppliers and employees.
a. Software
b. Data warehouse
c. Standard
d. Human resources

47. model is used to decide the alternatives based on the cost, volume
and price.
a. Cash budgeting
b. Corporate
c. Budgeting
d. Break-even analysis

48. is a very powerful means of managing and controlling various

activities and decision-making processes.
a. Inventory system
b. Control system
c. Information system
d. Manufacturing system
49. Consider the below mentioned statements:
1. The architecture followed in the database design is three-tier-architecture.
2. The three schema architecture is also referred as client server architecture.
3. External level is independent of both software and hardware.
4. Internal level is a database with the physical storage structure. State True or False:

a. Statements 1, 2 and 4 are true

b. Statements 1, 2 and 3 are true
c. Statements 2, 3 and 4 are true
d. Statement 1, 3 and 4 are true

50. Assume that you are a testing engineer in a software company. As a part of
your job you are required to perform information system testing and test each of
the functionality by designing suitable test cases. The outputs must be recorded
before certifying the system is developed as per specification of the document.
Which three levels will you follow for information system testing?
1. Unit testing
2. System testing
3. Quality testing
4. Acceptance testing

a. Options 1, 2 & 3
b. Options 1, 2 & 4
c. Options 1, 3 & 4
d. Options 2, 3 & 4

51. __________ is a widely used technology for computer-to-computer automated

exchange of business documents between business partners.
a) ECS
b) UPS
c) EDI
d) PCS
52. What is the full form of VAN?
a) Value added networking
b) Value access network
c) Value added Net
d) Value added network

53. _________________ is a transmission mode that enables the exchange of EDI

documents through mobile devices.
a) ECS
b) PCS
c) EDI
d) IS

54. _________________ are used to combine data located in different databases.

a) Data warehouses
b) Data mining
c) Resources
d) Processing

55. ____________ is one of the constituents of data warehouse.

a) Word
b) Excel sheets
c) Power points
d) MS Access

56. There are generally _______________ types of relationships.

a) Six
b) Two
c) Five
d) Four

57. Loose coupling is one of the types of ________________.

a) Data processing
b) Process
c) Data mining
d) Input
58. Which among the following is a special malware detection software?
a. Spyware sweepers
b. Adware
c. Cookie Crusher
d. Flashback

59. Consider the below mentioned statements:

1. CRM system is incapable of acquiring its customer’s interaction with
competitors.
2. Service oriented architecture decreases the organisations agility and
flexibility to serve quickly changing customer needs and face intense
competition.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-True
c. 1-False, 2-False
d. 1-True, 2-False

60. _________ is an umbrella term that consists of different types of business software
applications.
a) BS
b) BI
c) IS
d) MIS

61. In which of the following applications, E-collaboration helps to work

effectively?
1. Calendaring
2. Content management
3. Document creation
4. Project management
a. Options 1, 2 & 3
b. Options 2, 3 & 4
c. Options 1, 3 & 4
d. Options 1, 2 & 4
62. Concept of DSS was introduced by ________________.
a) Keen
b) Carl
c) Fayol
d) Meador and Ness

63. OLAP is one of the tools of ______________.

a) DSS
b) MIS
c) IS
d) ROLAP

64. ________ refers to a business strategy that enables organizations to better serve the
needs of their customers.
a) CSR
b) CRM
c) IS
d) MIS

65. There are _________ phases of CRM.

a) Two
b) Five
c) Three
d) Seven

66. _________________ is the process of planning, implementing and controlling the

efficient flow of raw materials.
a) MIS
b) Supply
c) IS
d) Supply chain
67. Business are in existence to make a _____________ in the market.
a) Profit
b) Loss
c) Supply
d) Distribute

68. Information system architecture generally includes __________ layers.

a) Three
b) Four
c) Six
d) Ten

69. ____________ maintenance pertains to either creation of new features or of the

users.
a) Enhancement
b) Preventive
c) Customized
d) Corrective

70. There are __________ common forms of system attacks.

a) Five
b) Three
c) Six
d) Two

71. Which of the following is a role of Chief Information Officer?

a. Surveying the business
b. Realising solutions
c. Managing organisation structure and skills
d. Managing IT business value
72. Which of the following behavioural factors over expectation was observed in
most of the early intelligent systems implementation?
a. Decision styles
b. Organisational expectations
c. Organisational climate
d. Need for explanation

73. Which among the following come under security hazards for information
system?
a. Internet time stealing
b. Encrypted threats
c. Data victimising
d. Infiltration and industrial espionage

74. knowledge is a collection of knowledge about an entity consisting of

a complex package of data values describing its properties.
a. Frame-based
b. Case-based reasoning
c. Object-based
d. Rule based knowledge

75. Which of the following options are the basic components of knowledge-based
expert system (KBES)?
1. Knowledge base
2. Inference mechanism
3. Order confirmation
4. User control mechanism

a. Options 1, 2 & 3
b. Options 2, 3 & 4
c. Options 1, 2 & 4
d. Options 1, 3 & 4
DESCRIPTIVE QUESTIONS

1. What is the need of information system in organization?

2. What are the five essentials area required for the framework of IS?
3. State few advantages of business process design.
4. State few output devices.
5. State few programming languages.
6. What are the needs of networking?
7. What is the importance of BPR?
8. State few components of a network.
9. What are the seven layers of OSI model?
10. What are the main features of database?
11. State any two characteristics of DBMS.
12. What are the features of TPS?
13. What work does ECS enables us to do?
14. Give few examples of MIS.
15. What are the benefits of ERP systems?
16. What is the difference between DSS and ES?
17. State few EDI documents standards.
18. What are the disadvantages of EDI?
19. What are the goals of data warehouse?
20. Write a note on internet.
21. State few DSS architecture.
22. What are the components of CRM?
23. What are the four aspects of CRM?
24. What are the decisions taken during SCM?
25. State few objectives of SCM.
26. What are the phases of SDLC?
27. What are the uses of infrastructure management?
28. What are the steps followed in case of attacks?
NMIMS GLOBAL ACCESS SCHOOL FOR CONTINUING EDUCATION

INFORMATION SYSTEM FOR MANAGERS

Question Bank.

Multiple choice questions.

ANSWERS KEY

1. a 21. c 41. b 61. c

2. c 22. d 42. a 62. d
3. d 23. b 43. d 63. a
4. b 24. c 44. c 64. b
5. c 25. a 45. a 65. c
6. a 26. c 46. b 66. d
7. b 27. d 47. d 67. a
8. c 28. b 48. c 68. b
9. d 29. c 49. a 69. c
10. a 30. a 50. b 70. d
11. b 31. d 51. c 71. a
12. c 32. b 52. d 72. b
13. D 33. c 53. c 73. d
14. b 34. a 54. a 74. a
15. a 35. d 55. b 75. c
16. c 36. c 56. d
17. c 37. b 57. c
18. d 38. a 58. a
19. b 39. c 59. d
20. a 40. d 60. b
Descriptive Questions.

1. The need for IS are:

(i) Communication
(ii) Operations
(iii) Decisions
(iv) Records

2. The five essentials area required for the framework of IS are:

(i) Foundation
(ii) Information technology
(iii) Business application
(iv) Development
(v) Challenges

3. Few advantages are:

(i) Improvement in operational performance
(ii) Management of customer and supply chain
(iii) Decrease in cost
(iv) New business opportunities

4. Few output devices are:

a) Monitor
b) Printer
c) Projector

5. Few programming languages are:

a) C
b) C++
c) Java

6. The needs of networking are:

(i) Resource sharing
(ii) High reliability
(iii) Ecomonic
(iv) Scalability
(v) Powerful communication medium
 7. A Business process is a set of activities undertaken by the organisation to
accomplish an economic activity. Essentially, they are transactions
performed in any business. Day in and day out each one of us do the same.
For example, consider that you need to fill petrol in your car. You take the
car to the petrol bunk and wait in a queue. When your turn comes, you drive
the car closer to the pump in the petrol bunk and fill it. You then pay the
money and drive off. You will notice that there is a procedure and a process
in place and we follow the same. This is how a transaction takes place
between the consumer and the retailer/supplier. We notice that a system is
in place to ensure discipline and order to help businesses thrive and
prosper.
A business process can be anything from getting admission to a college or
purchasing a railway ticket for a train journey or having a meal in a hotel. It
is all about using and implementing technology, which helps business to
thrive, prosper, and make it efficient.

8. Few basic components are:

(i) File servers
(ii) Clients
(iii) Transmission media
(iv) Shared data
(v) Topology

9. The seven layers of OSI model are:

(i) Application layer
(ii) Presentation layer
(iii) Session layer
(iv) Transport layer
(v) Network layer
(vi) Data link layer
(vii) Physical layer

10. The main features of database are:

(i) It should be well organized.
(ii) It should be related.
(iii) It should be easily accessible.
(iv) It should provide an easy data-processing base.
11. The two characteristics are:
(i) Allows addition and deletion of database.
(ii) Enabling sharing of data among users.

12. The features of TPS are:

(i) Rapid response
(ii) Reliability
(iii) Inflexibility
(iv) Controlled processing

13. ECS enables us to do the following work efficiently:

(i) Communicate
(ii) Coordinate
(iii) Collaborate

14. Few examples are:

(i) Sales management systems
(ii) Inventory control systems
(iii) Budgeting systems
(iv) MRS
(v) HR Management systems

15. The benefits of ERP systems are:

(i) Reduced lead time
(ii) Timely delivery of products
(iii) Minimized cycle time
(iv) Increase flexibility

16. It is possible to integrate ES with DSS. There may be some components

which may look similar in DSS and ES. But one should understand the
differences between them. It then becomes clear as to how the integration
of ES with DSS can be realised.
DSS helps managers to take decisions whereas an ES acts as a
decision maker or an advisor to the manager.
DSS is meant only for decision making whereas an ES provides
expertise to the manager.
 The spectrum of complexity is high in DSS and low in ES since ES
addresses issues related to specific areas only.
DSS does not have the capability to reason whereas an ES has.
DSS cannot provide detailed explanation about the results whereas an
ES can.
Hence by integrating the two it is possible to blend their advantages and
derive the best out of the two.

17. Few EDI documents standard are:

(i) ANSI ASC X12
(ii) UN/EDIFACT
(iii) EANCOM
(iv) HIPAA

18. The disadvantages of EDI are:

(i) Expense
(ii) Network complexity

19. The goals of data warehouse are:

(i) Data integration
(ii) Data standardization and normalization
(iii) Accessible information
(iv) Consistent information

[Link] Internet, sometimes called the "Information Superhighway", is a

worldwide, publicly accessible series of interconnected computer networks
that transmit data by packet switching using the standard Internet Protocol
(IP). It is a "network of networks" that consists of millions of smaller
domestic, academic, business and government networks, which together
carry various information and services, such as electronic mail, online chat,
file transfer and interlinked Web pages and other resources of the World
Wide Web (WWW).
 21. Few DSS architecture are:
(i) DSS Network
(ii) DSS Bridge
(iii) DSS Sandwich
(iv) DSS Tower

22. The components of CRM are:

(i) CRM Software
(ii) Business Processes
(iii) Users
(iv) Hardware and operating system

23. The four aspects of CRM are:

 Operational CRM covers the front office function and finds how the
company cooperates with customers to sustain relationships. The operational CRM
provide consistent information across all customer
touch points and communication channels such as email, fax, website,
call centre and kiosks using the data in a common database.
 Analytical CRM aids the sales team in up selling and cross selling and
prospecting and promoting products. Analytical CRM systems support
the call centre to solve customer queries and requests. It also aids the
help desk service personnel to troubleshoot product or service problems
raised by customers.
 Collaborative CRM allows the business to collaborate with customers,
partners and supplier. It includes customer self service and Partner
Relationship Management Systems (PRM). PRM systems allow the
organisation to manage and improve sales and service in all marketing
channels by teaming up with distributors and dealers.
 Web based systems assist the customer to access support information
based on their preferences.

24. The decision taken during SCM are:

(i) Procurement
(ii) Manufacturing
(iii) Logistics
(iv) Global decisions
25. Few objectives of SCM are:
(i) To improve cost quality
(ii) To reduce working capital
(iii) To solve supplier’s problem
(iv) To reduce transportation cost

26. Phases of SDLC are:

(i) Requirement gathering and analysis
(ii) Design
(iii) Coding
(iv) Testing

27. The uses of infrastructure management are:

(i) To reduce duplication of efforts
(ii) To ensure adherence to standards
(iii) To encourage adaptability
(iv) To maintain effective change

28. The steps followed in case of attacks are:

(i) Preparation
(ii) Identification of attacks
(iii) Containment of attack
(iv) Recovery and analysis