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EMC Client Installation Guide

EMC Client and RMC Client can be installed on Windows client PCs to provide remote access to database maintenance and reporting functionality normally only available through the 9700 server. EMC Client allows sites to perform tasks like daily database maintenance, control panel access, and credit card utilities away from the server. RMC Client is primarily used for remote report writing. The document provides step-by-step instructions for installing each client and configuring local printers for report printing through RMC Client.

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Adriana A Ka
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188 views3 pages

EMC Client Installation Guide

EMC Client and RMC Client can be installed on Windows client PCs to provide remote access to database maintenance and reporting functionality normally only available through the 9700 server. EMC Client allows sites to perform tasks like daily database maintenance, control panel access, and credit card utilities away from the server. RMC Client is primarily used for remote report writing. The document provides step-by-step instructions for installing each client and configuring local printers for report printing through RMC Client.

Uploaded by

Adriana A Ka
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

EMC Client Install

9700 3.0 Enterprise Management Console (EMC) provides all the functionality
as EMC on the 9700 server, offering a site great flexibility of daily database
maintenance without having to access the 9700 server.
EMC Client has the Configurator functionality of RMC Client in 9700 2.x, but
now EMC incorporates Control Panel, Audit Trail and the Credit Card utilities
that in 9700 2.x had to be run from the server, providing greater site control
away from the server.

EMC Client can be installed on client PCs running:


• Windows 2003 Server
• Windows XP Home or Professional
• Windows 2000 Professional or Server
Older versions of Windows are not supported.

To install EMC Client

1. From client PC, close all open programs, open Internet Explorer and go to
the address: [Link] where servername is the host name of
the 9700 server.

2. On the Security Warning prompt, select “I understand the security risk and
wish to continue” and select Next.

3. On the Welcome prompt, select Next.

4. For the Host EMC Computer Name prompt, enter the host name of the
9700 server and select Next.

5. Choose the database type that the 9700 system is running, either SQL or
Oracle, and select Next.

6. Review the settings, and select Next when ready to continue.

7. Reboot when complete.


The client PC will now have a MICROS Systems 9700 program group containing the
shortcut to launch EMC Client.
RMC Client Install
While most 9700 functionality in 3.0 has been incorporated in EMC, RMC is
still used for Report Writer and Autosequencer. RMC Client will be primarily
used for Report Writer on site PCs. RMC Client in 9700 3.0 installs with the
same routine in 3.0 and it does in 9700 2.x.

RMC Client can be installed on client PCs running:


• Windows 2003 Server
• Windows XP Home or Professional
• Windows 2000 Professional or Server
• Windows NT (Note that NT is supported for RMC Client, but not EMC Client.)
Older versions of Windows are not supported.

To install RMC Client

1. Insert the 9700 3.0 CD, highlight MICROS 9700 Hospitality Management
System, and select Setup.

2. On the Welcome screen, select Next.

3. Enter User Name and Company Name, and select Next.

4. Component Selection may default to all choices. Press the Clear All
button, then check only Remote Management Console, and select Next.

5. Choose an installation folder, or accept the default and select Next.

6. Review the settings, and select Next when ready to continue.

7. Enter either the Computer Name (host name) or IP Address of the 9700
server, and select Next when ready to continue.

8. Reboot when complete.


The client PC will now have a MICROS Systems 9700 program group containing the
shortcut to launch RMC Client.

NOTE: Any Service Pack applied to the 9700 server will also need to be
applied to each RMC Client PC.
Installing Printers for the RMC Client

1. Open the directory C:\Program Files\MICROS\RMC\Printers.

2. There are two files, [Link] and [Link].


Copy both files and rename both. You will rename these to
represent a printer location at your site, such as PrintOffice or
PrintDesk. (For this example, we will assume you have two files:
[Link] and [Link].

3. Open [Link].

4. You will see the following line: -d @MicrosDefaultPrinter –lines


90 –cols 150 –port.

5. The section “@MicrosDefaultPrinter” needs to be renamed. The


name that should be typed here is the name of your printer that
has already been installed on your machine. If your printer name is
a single word, for instance “OfficePrinter”, the line should look like
this: -d OfficePrinter –lines 90 –cols 150 –port. Notice that quotes
are not needed around OfficePrinter.

6. If your printer’s name is not a single word, for instance “HP


Laser Jet 4”, then the line should look like this: -d “HP Laser Jet 4”
–lines 90 –cols 150 –port. Notice that quotes are needed around
“HP Laser Jet 4”.

7. Open [Link].

8. Edit the @MicrosDefaultPrinter in the same manner as the other


file.

9. To add multiple printers, simply copy the file and alter the string
as described above. When you are in Report Writer and press print,
the RMC will provide a list for all the printers configured on your PC.

NOTE:
If you are attempting to print to a remote networked printer you
will want to use the “Quotation Marks” and the full path ie.
“\\ugactrptrsrv3\it_training_5550”

Common questions

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When configuring report printers for remote networked printers, one must use the full network path enclosed within quotation marks. This step ensures that the system can locate the printer on the network and differentiate it from local printers .

EMC Client offers comprehensive functionality by incorporating the Configurator, Control Panel, Audit Trail, and Credit Card utilities, which allows for database maintenance without accessing the server directly . In contrast, the RMC Client is primarily used for Report Writer and Autosequencer functions and is not as integrated with server-side maintenance utilities .

Renaming and configuring PrintPortrait.txt and PrintLandscape.txt ensures that the printer location and specific printer names are properly recognized by the system. Failing to do so can lead to configuration errors where printers might not appear for selection or errors in print jobs being sent to incorrect printers due to misconfigured names, especially for networked printers which require precise naming conventions .

The installation involves opening the relevant directory, copying and renaming the configuration files to match printer locations, editing the printer names in the files, and repeating the process for multiple printers. Each step ensures printers are correctly recognized and accessible through RMC Client, aligning configuration with physical setup .

The reboot after EMC Client installation ensures that all configuration settings and system changes are properly applied and active. Skipping the reboot could result in incomplete installation where certain functions or connections might not work as intended .

Quotation marks are necessary around printer names in the configuration files when the printer's name contains spaces (e.g., “HP Laser Jet 4”). This ensures that the system interprets the entire string as a single printer name instead of distinct commands or parameters separated by spaces .

Supporting both SQL and Oracle databases increases organizational flexibility, allowing businesses to integrate with existing systems without the need for significant backend changes. This compatibility broadens application use and enhances the adaptability of the EMC Client across diverse database environments .

Both EMC and RMC Clients run on Windows 2003 Server, Windows XP, and Windows 2000 systems. However, RMC also supports Windows NT, whereas EMC does not. This difference implies that older setups running NT can only install the RMC Client, limiting the use of full EMC capabilities without upgrading the operating systems .

Applying the same service packs to both the 9700 server and the client PCs ensures compatibility and proper functioning of the RMC Client. Inconsistent service pack updates can lead to software mismatch errors or functionality issues .

The installation of EMC Client begins with accessing a web address through Internet Explorer and involves selecting database type and rebooting the system after completion . In contrast, RMC Client installation involves starting from a CD, selecting specific components, and may require applying additional Service Packs post-installation .

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