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Parkway Hotel Customer Service Ratings

The document contains sample responses to two writing tasks from a practice test. For Writing Task 1, the summary compares charts from 2005 and 2010 on customer service ratings at a hotel. It finds that customer satisfaction significantly increased over those 5 years, with the percentage of "excellent" and "good" ratings rising and "poor" and "very poor" ratings declining. For Writing Task 2, the response discusses views on whether governments should limit high salaries. It acknowledges benefits of high pay but ultimately argues governments should impose maximum wages to reduce inequality, possibly raising living standards and lowering crime.

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Sajjad rehan
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35 views4 pages

Parkway Hotel Customer Service Ratings

The document contains sample responses to two writing tasks from a practice test. For Writing Task 1, the summary compares charts from 2005 and 2010 on customer service ratings at a hotel. It finds that customer satisfaction significantly increased over those 5 years, with the percentage of "excellent" and "good" ratings rising and "poor" and "very poor" ratings declining. For Writing Task 2, the response discusses views on whether governments should limit high salaries. It acknowledges benefits of high pay but ultimately argues governments should impose maximum wages to reduce inequality, possibly raising living standards and lowering crime.

Uploaded by

Sajjad rehan
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Writing Practice Test 1

WRITING TASK 1
You should spend about 20 minutes on this task.

The charts below show the results of a questionnaire that asked


visitors to the Parkway Hotel how they rated the hotel's customer
service. The same questionnaire was given to 100 guests in the years
2005 and 2010.

Summarise the information by selecting and reporting the main


features and make comparisons where relevant.

You should write at least 150 words.

WRITING TASK 2
You should spend about 40 minutes on this task.

Write about the following topic.

In many countries, a small number of people earn extremely high


salaries. Some people believe that this is good for the country, but
others think that governments should not allow salaries above a
certain level.

Discuss both these views and give your own opinion.

Give reasons for your answer and include any relevant examples from your
own knowledge or experience.

You should write at least 250 words.


SAMPLE WRITING TASK 1
The pie charts compare visitors' responses to a survey about customer service
at the Parkway Hotel in the years 2005 and 2010.
It is clear that customer's satisfaction increased significantly over the 5-year
period. In 2005, most of people rated the hotel's service as satisfactory and
poor, then with the same questions , its customer service was considered to be
better with the considerable rise in the percentage of " excellent " rating and "
good " rating over just 5 years
Looking at the positive responses first, only 5% of the hotel guests rated
customer service as excellent in 2005,but in the next 5 years, the hotel's
visitors rating its service as excellent was 23% higher, at 28%.
Furthermore,while only 14% of guests described customer service as good in
2005, almost three times as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests rating hotel's
service as very poor had the slight drop from 15% in 2005 to only 4% in 2010.
Similarly, the proportion of hotel's guests describing hotel service as poor was
only 12% in 2010, a decrease of 9% since 2005, when there were 21% of
guests. Finally, a fall in the number of " satisfactory " ratings in 2010 reflects
the fact that more people gave positive responses to the survey in this year.

SAMPLE WRITING TASK 2


People have different views about whether governments should introduce a
maximum wage. While in some ways it may seem reasonable to allow people
to earn as much as companies are willing to pay, I personally believe that
employee remuneration should be capped at a certain level.

There are various reasons why it might be considered beneficial to allow


people to be paid extremely high salaries. If companies offer excellent pay
packages, they can attract the most talented people in their fields to work for
them. For example, technology companies like Google are able to employ the
best programmers because of the huge sums that they are willing to pay.
Furthermore, these well-paid employees are likely to be highly motivated to
work hard and therefore drive their businesses successfully. In theory, this
should result in a thriving economy and increased tax revenues, which means
that paying high salaries benefits everyone.

However, I agree with those who argue that there should be a maximum wage.
By introducing a limit on earnings, the pay-gap between bosses and employees
can be reduced. Currently, the difference between normal and top salaries is
huge, and this can demotivate workers who feel that the situation is unfair.
With lower executive salaries, it might become feasible to introduce higher
minimum wages, and everybody would be better off. One possible
consequence of greater equality could be that poverty and crime rates fall
because the general population will experience an improved standard of living.

In conclusion, it seems to me that it would be better, on balance, for


governments to set a limit on the wages of the highest earners in society.

(274 words)

Common questions

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Offering high salaries aligns with broader economic goals by enabling companies to attract and retain top talent, thereby enhancing their competitive edge. Such talent is expected to drive innovation and improve operational efficiency, leading to increased profitability and market share. This strengthens the company's position in its industry, contributes to economic growth, and maximizes tax contributions, thereby benefiting the wider economy .

The Parkway Hotel survey results from 2005 and 2010 demonstrate the importance of feedback loops in service-oriented businesses by highlighting how customer feedback can inform service improvements. The significant change in guest satisfaction ratings over five years indicates the hotel's effective response to feedback, which likely involved refining service practices and addressing customer concerns. Implementing systematic feedback loops can help continuously assess and improve service quality, aligning business practices with customer expectations .

Capping executive salaries could lead to reduced income inequality by narrowing the pay gap between executives and employees. This may facilitate higher minimum wages, leading to improved living standards across the socio-economic spectrum. Over time, this could result in lower poverty and crime rates, as a greater portion of the population experiences financial stability and welfare improvements .

The changes in the Parkway Hotel's customer service ratings between 2005 and 2010 reflect a successful strategic shift towards enhancing service quality. The marked increase in 'excellent' and 'good' ratings, alongside a decrease in 'poor' ratings, suggest that strategic actions such as employee training programs, investment in customer service infrastructure, and systematic feedback implementation were likely implemented. These initiatives likely aimed to address specific service deficits noted in the initial survey results from 2005 .

Negative feedback at the Parkway Hotel saw a significant drop from 2005 to 2010. The percentage of guests rating the service as 'very poor' decreased from 15% to 4%, and the 'poor' category dropped from 21% to 12%. This indicates that the hotel successfully addressed previous issues, likely by improving service quality. For management, these results could imply that continued investment in staff training and service enhancements may yield further improvements in guest satisfaction .

Allowing companies to set high salaries without restrictions can attract skilled workers, fostering innovation and productivity within the company. This contributes to economic growth by driving companies' success and competitiveness. Higher incomes can also lead to increased consumer spending and greater tax revenues, benefiting the overall economy .

The source presents arguments both for and against implementing a maximum wage. Proponents of high salaries argue they attract top talent and foster productivity, leading to economic growth and increased tax revenues. However, those in favor of a wage cap argue it reduces the pay gap between executives and employees, potentially allowing higher minimum wages. It could also result in reduced poverty and crime rates by improving equality and living standards. The conclusion suggests it might be beneficial to set a wage limit for top earners to enhance societal equality and economic balance .

The customer satisfaction ratings for the Parkway Hotel showed significant improvement from 2005 to 2010. In 2005, only 5% of guests rated the hotel's customer service as excellent, whereas, by 2010, this figure increased to 28%, indicating a 23% rise. Additionally, ratings of 'good' more than doubled, from 14% in 2005 to nearly half of the responses five years later. Negative feedback, including 'poor' and 'very poor' ratings, decreased substantially. These changes suggest notable enhancements in the hotel's customer service over the five-year period .

Salary differences can demotivate employees who perceive a large gap between their pay and that of top executives as unfair. This perceived inequity can hinder work performance and satisfaction. To address these issues, introducing a maximum wage could help reduce the salary gap, thereby enhancing equity. Potentially, it could allow for the adjustment of minimum wages upwards, creating a more motivated and productive workforce by improving their financial security and work conditions .

Fairer income distribution, potentially achieved through maximum wage policies, could lead to enhanced societal welfare by minimizing economic disparities. With an improved standard of living across various demographics, societal tension may decrease, potentially leading to lowered crime rates. As poverty is a significant factor contributing to crime, addressing economic inequality can create a more harmonious and safer society .

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