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Projects vs. Operations Explained

The document contains 3 scenarios asking to distinguish between projects and operations. The first scenario involves comparing customer service software, which would be considered a project. The second scenario involves researching a waterproof phone design, which is a project, while mass production would be an operation. The third scenario notes that designing new car models are projects, while ongoing car assembly is an operation.

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Adnan Sheraz
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10 views3 pages

Projects vs. Operations Explained

The document contains 3 scenarios asking to distinguish between projects and operations. The first scenario involves comparing customer service software, which would be considered a project. The second scenario involves researching a waterproof phone design, which is a project, while mass production would be an operation. The third scenario notes that designing new car models are projects, while ongoing car assembly is an operation.

Uploaded by

Adnan Sheraz
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Name: Ahmad Athar Roll #: 2018-MBA-2.

5-350 Class:

Problem of the Week


Instructions: Read the POW and work in the space provided. Remember to show your work.
If you need extra space, you can attach another sheet of paper. Answers without work shown
will not be graded. Remember: Do your best! Partial answers are better than no answers!

Scenario:

The manager of a customer service department prepares monthly reports identifying


customer contact trends (complaints, inquiries, suggestions). When she is given the task
of investigating and comparing automated customer service software. Kindly elaborate in
your own words in terms of Operations and Projects?

Scenario:

In a mobile manufacturing company, management decided to create a unique water-proof


mobile phone. For that they put together a group of research analyst. After a year of
research, research analyst group came up with unique design for the mobile – what they

executed was a Project?


Similarly, With the design blueprint, mobile manufacturing unit started assembling all parts

and produced 100 mobiles each day what they executed was an Operation?
Scenario:

Ford Motor Company is in the business of designing and assembling cars. Each model that
Ford designs and produces what we can be considered? However, the actual assembly of
the cars is considered to be what Please describe in your own words.
Name: Ahmad Athar Roll #: 2018-MBA-2.5-350 Class:

Final Answer Box: Put your final answer here. Describe or explain it in one complete sentence.
(Do not just write a number.)

Scenario # 01
Given scenario is project a Project in broad thinking’s because of
following reasons:
▪ A project is Unique in nature
▪ A project is temporary
▪ A project has unique out put
▪ A Project out put may be a product, service or a result.
▪ In given scenario output is a result.

Scenario # 02
Project
▪ Research conducted by analyst is a project. It would be
conducted only one time and gives output results.

Operation
▪ Production of 100 mobiles is an operation. Operation is a
repeating process. Operations do not produce new things
but they are necessary to maintain and sustain the system.
Name: Ahmad Athar Roll #: 2018-MBA-2.5-350 Class:

Scenario # 03
Project
➢ A new model designing and completion is a project because it has
been done for unique purpose. It gives an output product which is a
car in given scenario.
Operation
➢ Actual assembly of cars is an operation. Production of cars again and
again is called operation. Operations are repetitive in nature and comes
from assembly line.

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